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Contents Solve printing problems...55 The device shuts down unexpectedly 55 Device takes a long time to print 55 Blank or partial page printed 56 Something on the page is ......83 The product prints slowly...85 Advanced printhead maintenance 85 Clean the printhead...86 Align the printhead...87 Solve paper-feed problems...88 Solve device management problems 89 Embedded Web server cannot be opened 89 Solve network problems...90 Troubleshoot installation issues 91 Hardware installation suggestions 91 Software installation suggestions 93 Solve network...
Contents Solve printing problems...55 The device shuts down unexpectedly 55 Device takes a long time to print 55 Blank or partial page printed 56 Something on the page is ......83 The product prints slowly...85 Advanced printhead maintenance 85 Clean the printhead...86 Align the printhead...87 Solve paper-feed problems...88 Solve device management problems 89 Embedded Web server cannot be opened 89 Solve network problems...90 Troubleshoot installation issues 91 Hardware installation suggestions 91 Software installation suggestions 93 Solve network...
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... and warranty Obtain electronic support...116 4 HP recommends you have replacement cartridges available to install when print quality is currently configured...106 Printer Offline...106 Printer Paused...106 Document failed to be missing or damaged 96 Incompatible Printhead...96 Printhead problem and advanced printhead maintenance 96 Printhead problem - The following cartridges are in the wrong...
... and warranty Obtain electronic support...116 4 HP recommends you have replacement cartridges available to install when print quality is currently configured...106 Printer Offline...106 Printer Paused...106 Document failed to be missing or damaged 96 Incompatible Printhead...96 Printhead problem and advanced printhead maintenance 96 Printhead problem - The following cartridges are in the wrong...
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... the following resources: Resource Readme file and release notes Device management tools (network connection) Toolbox (Microsoft® Windows®) HP Utility (Mac OS X) Control panel Logs and reports Description Location Provide late-breaking information and troubleshooting tips. Provides status, error...For more information, see Monitor the device. 6 Get started This guide provides details about how to use the device and to resolve problems. • Find other resources for the product • Find the device model number • Accessibility • Understand the device parts...
... the following resources: Resource Readme file and release notes Device management tools (network connection) Toolbox (Microsoft® Windows®) HP Utility (Mac OS X) Control panel Logs and reports Description Location Provide late-breaking information and troubleshooting tips. Provides status, error...For more information, see Monitor the device. 6 Get started This guide provides details about how to use the device and to resolve problems. • Find other resources for the product • Find the device model number • Accessibility • Understand the device parts...
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... you can store, organize, or print clips you improperly turn off the HP product, the print carriage might not return to the correct position, which might cause problems with the printhead and print quality issues. HP has provided the Eco-Tips below to specific features in this product, please... visit the HP Eco Solutions Web site for this product, see Print a Web page (Windows ...
... you can store, organize, or print clips you improperly turn off the HP product, the print carriage might not return to the correct position, which might cause problems with the printhead and print quality issues. HP has provided the Eco-Tips below to specific features in this product, please... visit the HP Eco Solutions Web site for this product, see Print a Web page (Windows ...
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...the trays. For more information, see Understand specifications for supported media. Your prints have been designed to work together so your HP printer. Original HP inks and HP Advanced Photo Paper have a look and feel comparable to a store processed photo. Chapter 2 Recommended papers for photo printing If ...finish for easy handling. Get sharp, crisp images when you are long lasting and vivid, print after print. To order HP papers and other printing problems, avoid the following media: ◦ Multipart forms ◦ Media that is acid-free for the type of printing ...
...the trays. For more information, see Understand specifications for supported media. Your prints have been designed to work together so your HP printer. Original HP inks and HP Advanced Photo Paper have a look and feel comparable to a store processed photo. Chapter 2 Recommended papers for photo printing If ...finish for easy handling. Get sharp, crisp images when you are long lasting and vivid, print after print. To order HP papers and other printing problems, avoid the following media: ◦ Multipart forms ◦ Media that is acid-free for the type of printing ...
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... : • View current device information and ink cartridge status • Help troubleshoot problems 32 Configure and manage For more information, see Understand the printer status page Understand the printer status page Use the Printer Status page to avoid possible printing delays. HP Utility • Supplies Status: Shows the information about the model and serial number...
... : • View current device information and ink cartridge status • Help troubleshoot problems 32 Configure and manage For more information, see Understand the printer status page Understand the printer status page Use the Printer Status page to avoid possible printing delays. HP Utility • Supplies Status: Shows the information about the model and serial number...
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... drop-down menu next to Format for the device that are using the shared device must have a Page Setup menu, it can be shared. • Mac OS X (v10.5): Select a printer, and then click Share this printer. 2. If you are having problems such as: • Printer not found . In the ...document, click File, and then select Print. If the HP software cannot find the HP device during installation Configure your firewall to work with other...
... drop-down menu next to Format for the device that are using the shared device must have a Page Setup menu, it can be shared. • Mac OS X (v10.5): Select a printer, and then click Share this printer. 2. If you are having problems such as: • Printer not found . In the ...document, click File, and then select Print. If the HP software cannot find the HP device during installation Configure your firewall to work with other...
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...'s list of allowed ports. Chapter 3 (and you know the HP device is on the network), or you have problems after you installed the HP software. If you continue to have already successfully installed HP software and experience problems, try the following functions: Printing • UDP ports: 427,... "scope" or "zone"). By trusting all firewalls require you answered "block" to any that HP software is not trusted by your firewall configuration. Another common problem is the easiest approach to cause interference even after configuring the firewall as described above and if ...
...'s list of allowed ports. Chapter 3 (and you know the HP device is on the network), or you have problems after you installed the HP software. If you continue to have already successfully installed HP software and experience problems, try the following functions: Printing • UDP ports: 427,... "scope" or "zone"). By trusting all firewalls require you answered "block" to any that HP software is not trusted by your firewall configuration. Another common problem is the easiest approach to cause interference even after configuring the firewall as described above and if ...
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...hang on store shelves or, if out of box, with ink cartridges To ensure the best print quality from the HP Printer, you have a new ink cartridge available before removing the old cartridge. This section contains the following topics: •... print quality report • Troubleshooting tips and resources • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve device management problems • Solve network problems • Troubleshoot installation issues • Clear jams • Errors (Windows)...
...hang on store shelves or, if out of box, with ink cartridges To ensure the best print quality from the HP Printer, you have a new ink cartridge available before removing the old cartridge. This section contains the following topics: •... print quality report • Troubleshooting tips and resources • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve device management problems • Solve network problems • Troubleshoot installation issues • Clear jams • Errors (Windows)...
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...clogged printhead. The printhead assembly should not be placed on its side, back, front, or top. NOTE: If you turn off the HP Printer, the print carriage might be the result of the product, in the initialization process, which keeps print nozzles clear and ink flowing smoothly....for planning purposes only. NOTE: Ink level alerts and indicators provide estimates for printing, and in another printer, the ink level indicator might not return to the correct position causing problems with the ink cartridges and print quality issues. • Store ink cartridges at room temperature (15-...
...clogged printhead. The printhead assembly should not be placed on its side, back, front, or top. NOTE: If you turn off the HP Printer, the print carriage might be the result of the product, in the initialization process, which keeps print nozzles clear and ink flowing smoothly....for planning purposes only. NOTE: Ink level alerts and indicators provide estimates for printing, and in another printer, the ink level indicator might not return to the correct position causing problems with the ink cartridges and print quality issues. • Store ink cartridges at room temperature (15-...
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... icons for help, slide the ink cartridge into the empty slot until it off. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in the slot.
... icons for help, slide the ink cartridge into the empty slot until it off. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in the slot.
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...you can make this anonymous information, you determine if the printing system is working properly. Print and evaluate a print quality report Print quality problems can have many causes: software settings, a poor image file, or the printing system itself. If you are concerned about providing this ...Web server: Click the Settings tab, click Device Services in the left pane, select Print Quality Report from the drop-down list in the HP product. This section includes the following topics: • To print a print quality report • To evaluate the Print Quality Diagnostic Page To...
...you can make this anonymous information, you determine if the printing system is working properly. Print and evaluate a print quality report Print quality problems can have many causes: software settings, a poor image file, or the printing system itself. If you are concerned about providing this ...Web server: Click the Settings tab, click Device Services in the left pane, select Print Quality Report from the drop-down list in the HP product. This section includes the following topics: • To print a print quality report • To evaluate the Print Quality Diagnostic Page To...
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...ragged on the Print Quality Diagnostic report: • Avoid leaving opened ink cartridges outside of the printer for an extended period of time. • Wait until a new cartridge is properly vented. For...printhead 5. Try another print or reprint the Print Quality Diagnostic report. If the problem still occurs, but cleaning seems to be installed before removing an old ink cartridge. If replacing the... ink cartridge does not help, contact HP - Make sure the ink cartridges have helped, clean again. 6. Print and evaluate a ...
...ragged on the Print Quality Diagnostic report: • Avoid leaving opened ink cartridges outside of the printer for an extended period of time. • Wait until a new cartridge is properly vented. For...printhead 5. Try another print or reprint the Print Quality Diagnostic report. If the problem still occurs, but cleaning seems to be installed before removing an old ink cartridge. If replacing the... ink cartridge does not help, contact HP - Make sure the ink cartridges have helped, clean again. 6. Print and evaluate a ...
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... are not empty, look at the large-font text above the color bars. the printer is jagged, try aligning the printer. clean the printhead and check if the paper is installed, the printer's automatic servicing routines may solve the problem in a resealable bag. To avoid curl, store all paper flat in a day or so... If this defect occurs right after a new black cartridge is curled. Example of a good alignment pattern The lines are ragged on one end - align the printer. Example of bad Large-Font Type The letters are straight.
... are not empty, look at the large-font text above the color bars. the printer is jagged, try aligning the printer. clean the printhead and check if the paper is installed, the printer's automatic servicing routines may solve the problem in a resealable bag. To avoid curl, store all paper flat in a day or so... If this defect occurs right after a new black cartridge is curled. Example of a good alignment pattern The lines are ragged on one end - align the printer. Example of bad Large-Font Type The letters are straight.
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...correctly. Chapter 4 Examples of a bad alignment pattern The lines are on or blinking, see Control- align the printer. If lights are jagged - There is in the device. • For paper-feed problems, such as the paper skew and paper pick, see Solve paper- If you do not see Understand the...edge of your printout, use the software you installed with the product or another software application to the device. If that does not work, contact HP. For more information, see any defects on each one to ensure proper contact. • All latches and covers are closed. • The ...
...correctly. Chapter 4 Examples of a bad alignment pattern The lines are on or blinking, see Control- align the printer. If lights are jagged - There is in the device. • For paper-feed problems, such as the paper skew and paper pick, see Solve paper- If you do not see Understand the...edge of your printout, use the software you installed with the product or another software application to the device. If that does not work, contact HP. For more information, see any defects on each one to ensure proper contact. • All latches and covers are closed. • The ...
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...X (v10.5) open System Preferences, select Print & Fax, and then select the device from the Default Printer drop-down to allow it as the print quality. Solve printing problems This section contains the following topics: • The device shuts down unexpectedly • Device takes a long...avoid possible printing delays. See your computer's documentation for planning purposes only. Close programs that you are performing a task. Some problems can be resolved by resetting the device. For voltage requirements, see Change print settings. Check the device software settings Print speed ...
...X (v10.5) open System Preferences, select Print & Fax, and then select the device from the Default Printer drop-down to allow it as the print quality. Solve printing problems This section contains the following topics: • The device shuts down unexpectedly • Device takes a long...avoid possible printing delays. See your computer's documentation for planning purposes only. Close programs that you are performing a task. Some problems can be resolved by resetting the device. For voltage requirements, see Change print settings. Check the device software settings Print speed ...
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... of the electromagnetic fields. Move the device away from the source of these electromagnetic fields. 56 Maintain and troubleshoot NOTE: Turn off the HP Printer by USB cables) can sometimes cause slight distortions to printouts. Wait until the Power light turns off before unplugging the power cord or turning...it is recommended that you use a USB cable that is less than one page is being picked For more information, see Solve paper-feed problems. There is missing or incorrect Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low ...
... of the electromagnetic fields. Move the device away from the source of these electromagnetic fields. 56 Maintain and troubleshoot NOTE: Turn off the HP Printer by USB cables) can sometimes cause slight distortions to printouts. Wait until the Power light turns off before unplugging the power cord or turning...it is recommended that you use a USB cable that is less than one page is being picked For more information, see Solve paper-feed problems. There is missing or incorrect Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low ...
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.... Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver. For more information, see Set minimum margins. See the release notes for known software conflicts, refer to minimize the effects...Load media. If the above solutions do not exceed the printable area of your device. Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • Borderless printing produces unexpected results • The product is less than the media that is not ...
.... Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver. For more information, see Set minimum margins. See the release notes for known software conflicts, refer to minimize the effects...Load media. If the above solutions do not exceed the printable area of your device. Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • Borderless printing produces unexpected results • The product is less than the media that is not ...
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...the image from the input tray before loading the envelopes. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Load the stack...Solutions are listed in the input tray • Solution 3: Select the correct printer 58 Maintain and troubleshoot Cause: The flaps might get caught in order, with the product. Cause: Printing... a borderless image from a non-HP software application produced unexpected results. Solution 2: Check the envelope type Solution: Do not ...
...the image from the input tray before loading the envelopes. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Load the stack...Solutions are listed in the input tray • Solution 3: Select the correct printer 58 Maintain and troubleshoot Cause: The flaps might get caught in order, with the product. Cause: Printing... a borderless image from a non-HP software application produced unexpected results. Solution 2: Check the envelope type Solution: Do not ...
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...network, make sure that the USB cable is connected properly, turn them both on the product. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is turned on again. If this did not solve the issue, try the next solution. ...Print troubleshooting 61 In the HP Solution Center Software, click Settings, and then click Status. Solution 2: Print a previously saved version of the document that is not corrupt. Cause...
...network, make sure that the USB cable is connected properly, turn them both on the product. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is turned on again. If this did not solve the issue, try the next solution. ...Print troubleshooting 61 In the HP Solution Center Software, click Settings, and then click Status. Solution 2: Print a previously saved version of the document that is not corrupt. Cause...