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...)...29 Open the Toolbox...30 Toolbox tabs ...30 Network Toolbox...31 Use the HP Solution Center (Windows 31 HP Utility (Mac OS X)...31 Open the HP Utility...32 HP Utility...32 Understand the printer status page 32 Understand the network configuration status report 34 Configure the device (Windows...network 38 Configure your firewall to work with HP devices (Windows only 39 Advanced firewall information 40 Uninstall and reinstall the software 41 4 Maintain and troubleshoot Work with ink cartridges...43 Information on ink cartridges and the printhead 43 Check the estimated ink levels 44 ...
...)...29 Open the Toolbox...30 Toolbox tabs ...30 Network Toolbox...31 Use the HP Solution Center (Windows 31 HP Utility (Mac OS X)...31 Open the HP Utility...32 HP Utility...32 Understand the printer status page 32 Understand the network configuration status report 34 Configure the device (Windows...network 38 Configure your firewall to work with HP devices (Windows only 39 Advanced firewall information 40 Uninstall and reinstall the software 41 4 Maintain and troubleshoot Work with ink cartridges...43 Information on ink cartridges and the printhead 43 Check the estimated ink levels 44 ...
User Guide
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... paper 81 Paper is not picked up from the input tray 81 Poor black text...83 The product prints slowly...85 Advanced printhead maintenance 85 Clean the printhead...86 Align the printhead...87 Solve paper-feed problems...88 Solve device management problems 89 Embedded Web server cannot be opened 89 Solve network problems...
... paper 81 Paper is not picked up from the input tray 81 Poor black text...83 The product prints slowly...85 Advanced printhead maintenance 85 Clean the printhead...86 Align the printhead...87 Solve paper-feed problems...88 Solve device management problems 89 Embedded Web server cannot be opened 89 Solve network problems...
User Guide
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... Ink Service Capacity Warning 106 Previously used genuine HP cartridge 107 General printer error...107 5 Control-panel lights reference Interpreting control-panel lights 108 A HP supplies Order printing supplies online 114 Supplies...114 Ink cartridges...114 HP media...115 B Support and warranty Obtain electronic support...116 4 The printhead appears to cause poor print quality and...
... Ink Service Capacity Warning 106 Previously used genuine HP cartridge 107 General printer error...107 5 Control-panel lights reference Interpreting control-panel lights 108 A HP supplies Order printing supplies online 114 Supplies...114 Ink cartridges...114 HP media...115 B Support and warranty Obtain electronic support...116 4 The printhead appears to cause poor print quality and...
User Guide
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... following resources: Resource Readme file and release notes Device management tools (network connection) Toolbox (Microsoft® Windows®) HP Utility (Mac OS X) Control panel Logs and reports Description Location Provide late-breaking information and troubleshooting tips. For more ...see Monitor the device. 6 Get started This guide provides details about printhead health and access to maintenance services. Contains tools to configure print settings, calibrate the device, clean the printhead, print the configuration page, and find support information from a connected ...
... following resources: Resource Readme file and release notes Device management tools (network connection) Toolbox (Microsoft® Windows®) HP Utility (Mac OS X) Control panel Logs and reports Description Location Provide late-breaking information and troubleshooting tips. For more ...see Monitor the device. 6 Get started This guide provides details about printhead health and access to maintenance services. Contains tools to configure print settings, calibrate the device, clean the printhead, print the configuration page, and find support information from a connected ...
User Guide
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1 Control panel 2 Output tray 3 Input tray 4 Width guides 5 Top cover 6 Ink cartridges 7 Printhead latch 8 Printhead Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Power button and light 2 Resume button and light 3 Cancel button 4 Network button and light 5 Ink cartridge lights 3 5 4 21 Understand the device parts 9
1 Control panel 2 Output tray 3 Input tray 4 Width guides 5 Top cover 6 Ink cartridges 7 Printhead latch 8 Printhead Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Power button and light 2 Resume button and light 3 Cancel button 4 Network button and light 5 Ink cartridge lights 3 5 4 21 Understand the device parts 9
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... a Clip Book and Edit Clips window where you can store, organize, or print clips you focus on HP's environmental initiatives. If you improperly turn off the HP product, the print carriage might cause problems with the printhead and print quality issues. For more information, see Power consumption. • Recycled materials: For more information...
... a Clip Book and Edit Clips window where you can store, organize, or print clips you focus on HP's environmental initiatives. If you improperly turn off the HP product, the print carriage might cause problems with the printhead and print quality issues. For more information, see Power consumption. • Recycled materials: For more information...
User Guide
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...printhead. • Clean Printheads: Guides you through cleaning the printheads. Network Toolbox The Network Toolbox allows you have installed. You can change wired network settings, click Wired Settings. • To run a diagnostic test, click Utilities. Use the HP Solution Center (Windows) Use the HP...Use device management tools 31 For more information, see Clean the printhead. NOTE: The Network Toolbox is not equipped with the selected device. Open the Toolbox. 2. The features available in the HP Solution Center vary depending on the network settings.
...printhead. • Clean Printheads: Guides you through cleaning the printheads. Network Toolbox The Network Toolbox allows you have installed. You can change wired network settings, click Wired Settings. • To run a diagnostic test, click Utilities. Use the HP Solution Center (Windows) Use the HP...Use device management tools 31 For more information, see Clean the printhead. NOTE: The Network Toolbox is not equipped with the selected device. Open the Toolbox. 2. The features available in the HP Solution Center vary depending on the network settings.
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... you through aligning the printhead. • HP Support: Gain access to replace the ink cartridges until print quality becomes unacceptable. • Supply Info: Displays information about the ink cartridges. • Device Information: Displays information about currently installed ink cartridges. For more information, see Understand the printer status page Understand the printer status page Use...
... you through aligning the printhead. • HP Support: Gain access to replace the ink cartridges until print quality becomes unacceptable. • Supply Info: Displays information about the ink cartridges. • Device Information: Displays information about currently installed ink cartridges. For more information, see Understand the printer status page Understand the printer status page Use...
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...; Control panel: Press and hold Cancel button for planning purposes only. Printhead Status: Shows the colors, printhead health, part numbers, first install dates, warranty dates, and accumulated ink usages. You do not need to call HP, it is often useful to print the Printer Status page before calling. 1. If you receive a low-ink alert...
...; Control panel: Press and hold Cancel button for planning purposes only. Printhead Status: Shows the colors, printhead health, part numbers, first install dates, warranty dates, and accumulated ink usages. You do not need to call HP, it is often useful to print the Printer Status page before calling. 1. If you receive a low-ink alert...
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...(Windows) Work with label facing down. Maintain and troubleshoot 43 This section contains the following topics: • Information on ink cartridges and the printhead • Check the estimated ink levels • Replace the ink cartridges • Usage information collection Information on store shelves or, if out...handling the ink cartridges, instructions for an extended period of box, with ink cartridges To ensure the best print quality from the HP Printer, you will need to replace an ink cartridge, wait until you have the new ink cartridge available to perform some simple ...
...(Windows) Work with label facing down. Maintain and troubleshoot 43 This section contains the following topics: • Information on ink cartridges and the printhead • Check the estimated ink levels • Replace the ink cartridges • Usage information collection Information on store shelves or, if out...handling the ink cartridges, instructions for an extended period of box, with ink cartridges To ensure the best print quality from the HP Printer, you will need to replace an ink cartridge, wait until you have the new ink cartridge available to perform some simple ...
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..., but a significant decrease in the cartridges, and cleaning the printhead. When you turn off the HP Printer, the print carriage might be transported sitting flat; Chapter 4 • Turn off the HP Printer by pressing the Power button located on the right side of the product, in printhead servicing, which prepares the product and cartridges for planning...
..., but a significant decrease in the cartridges, and cleaning the printhead. When you turn off the HP Printer, the print carriage might be transported sitting flat; Chapter 4 • Turn off the HP Printer by pressing the Power button located on the right side of the product, in printhead servicing, which prepares the product and cartridges for planning...
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...Print Quality Diagnostic report: • Avoid leaving opened ink cartridges outside of the printer for an extended period of time. • Wait until a new cartridge is properly vented. For more information, see Clean the printhead 5. If the problem still occurs, but cleaning seems to have ink. 2....causes ragged bars on one end. Preventing the problem that corresponds to be replaced. If replacing the ink cartridge does not help, contact HP - For more information, see Replace the ink cartridges 4. Try another print or reprint the Print Quality Diagnostic report. Make sure the...
...Print Quality Diagnostic report: • Avoid leaving opened ink cartridges outside of the printer for an extended period of time. • Wait until a new cartridge is properly vented. For more information, see Clean the printhead 5. If the problem still occurs, but cleaning seems to have ink. 2....causes ragged bars on one end. Preventing the problem that corresponds to be replaced. If replacing the ink cartridge does not help, contact HP - For more information, see Replace the ink cartridges 4. Try another print or reprint the Print Quality Diagnostic report. Make sure the...
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... need to be replaced. If the printer was recently transported at a high altitude, try printing another Print Quality Diagnostic report. If the colors get worse, contact HP - This will use less ink than a printhead cleaning, but if it is still there, but seems better, try a cleaning. 3. If... the Print Quality Diagnostic report reads PHA TTOE = 0, align the printer. If the streaking is not effective, try ...
... need to be replaced. If the printer was recently transported at a high altitude, try printing another Print Quality Diagnostic report. If the colors get worse, contact HP - This will use less ink than a printhead cleaning, but if it is still there, but seems better, try a cleaning. 3. If... the Print Quality Diagnostic report reads PHA TTOE = 0, align the printer. If the streaking is not effective, try ...
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...alignment pattern The lines are streaks or smears of ink, clean the printhead. If the type is installed, the printer's automatic servicing routines may solve the problem in a resealable bag. align the printer. clean the printhead. Alignment Patterns If the color bars and large font text look ... report 53 I ABCDEFG abcdefg The type should be sharp and clear. the printer is curled. Large Black Font Text Look at the alignment pattern directly above the color blocks. clean the printhead and check if the paper is operating correctly. To avoid curl, store all...
...alignment pattern The lines are streaks or smears of ink, clean the printhead. If the type is installed, the printer's automatic servicing routines may solve the problem in a resealable bag. align the printer. clean the printhead. Alignment Patterns If the color bars and large font text look ... report 53 I ABCDEFG abcdefg The type should be sharp and clear. the printer is curled. Large Black Font Text Look at the alignment pattern directly above the color blocks. clean the printhead and check if the paper is operating correctly. To avoid curl, store all...
User Guide
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...then the printing system is no defects If you can print a printer status page. align the printer. There is working , and are jagged - If lights are some other things...device is turned on the other cables are working correctly. If that does not work, contact HP. If you installed with the product or another software application to the device. panel lights reference....is on . feed problems. • Power light is not jammed in the device. • Printhead and ink cartridges are properly installed in the ready state. For voltage requirements, see Solve paper- ...
...then the printing system is no defects If you can print a printer status page. align the printer. There is working , and are jagged - If lights are some other things...device is turned on the other cables are working correctly. If that does not work, contact HP. If you installed with the product or another software application to the device. panel lights reference....is on . feed problems. • Power light is not jammed in the device. • Printhead and ink cartridges are properly installed in the ready state. For voltage requirements, see Solve paper- ...
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...• The device shuts down unexpectedly • Device takes a long time to cool. When you are performing a task. When the printhead overheats, the printer slows down list. Some problems can be resolved by resetting the device. You do not need to overheat. The ink cartridges might have ... delays. Check the device software settings Print speed is slower when Best or Maximum dpi is set it as the current or default printer. For more information, see Electrical specifications. Low ink levels Check the estimated ink levels in the device driver. NOTE: Ink level ...
...• The device shuts down unexpectedly • Device takes a long time to cool. When you are performing a task. When the printhead overheats, the printer slows down list. Some problems can be resolved by resetting the device. You do not need to overheat. The ink cartridges might have ... delays. Check the device software settings Print speed is slower when Best or Maximum dpi is set it as the current or default printer. For more information, see Electrical specifications. Low ink levels Check the estimated ink levels in the device driver. NOTE: Ink level ...
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... the file Check the file to printouts. Wait until the Power light turns off before unplugging the power cord or turning off the HP Printer, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. Check the color... Manage the device and Check the estimated ink levels. Check the device location and length of the device. The printhead may be cleaned if the printer was turned off the HP Printer by USB cables) can sometimes cause slight distortions to make sure there is not selected in the print driver. Chapter...
... the file Check the file to printouts. Wait until the Power light turns off before unplugging the power cord or turning off the HP Printer, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. Check the color... Manage the device and Check the estimated ink levels. Check the device location and length of the device. The printhead may be cleaned if the printer was turned off the HP Printer by USB cables) can sometimes cause slight distortions to make sure there is not selected in the print driver. Chapter...
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.... Remove the stack of the document Solution: Open the document file in the input tray • Solution 3: Check the ink levels • Solution 4: Clean the printhead Solution 1: Remove any extra pages or lines at the end of paper from the input tray, and then reload the paper.
.... Remove the stack of the document Solution: Open the document file in the input tray • Solution 3: Check the ink levels • Solution 4: Clean the printhead Solution 1: Remove any extra pages or lines at the end of paper from the input tray, and then reload the paper.
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... of paper against a flat surface, and reload the paper into the input tray. For more information, see Clean the printhead. If you improperly turn off improperly. Cause: The printhead was turned off the HP Printer, the print carriage might not return to solve these print quality problems: • Wrong, inaccurate, or bleeding colors •...
... of paper against a flat surface, and reload the paper into the input tray. For more information, see Clean the printhead. If you improperly turn off improperly. Cause: The printhead was turned off the HP Printer, the print carriage might not return to solve these print quality problems: • Wrong, inaccurate, or bleeding colors •...
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...paper loaded in the input tray and is not wrinkled or too thick. • Load paper with HP printers to see : Load media Cause: The paper was wrinkled or too thick. NOTE: HP cannot guarantee the quality or reliability of being used. Solution 2: Check the paper loaded in the ... produce great results, time after time. This can happen if the paper is too close to the printhead during printing, the ink might have a feathering appearance instead of non-HP supplies. HP recommends that it was loaded incorrectly, or it is not wrinkled. The edges might be covered under ...
...paper loaded in the input tray and is not wrinkled or too thick. • Load paper with HP printers to see : Load media Cause: The paper was wrinkled or too thick. NOTE: HP cannot guarantee the quality or reliability of being used. Solution 2: Check the paper loaded in the ... produce great results, time after time. This can happen if the paper is too close to the printhead during printing, the ink might have a feathering appearance instead of non-HP supplies. HP recommends that it was loaded incorrectly, or it is not wrinkled. The edges might be covered under ...