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...HP Toolbox (Windows) ...36 Open the HP Toolbox 36 HP Toolbox tabs ...37 Network Toolbox ...38 Use the HP Solution Center (Windows 38 HP Printer Utility (Mac OS X 38 Open the HP Printer Utility 38 HP Printer Utility panels 39 Use the HP... network 45 Install the device software on client computers 45 Install the printer driver using Add Printer 46 Install the device in a pure IPV6 network environment 46 Configure the...51 To turn off wireless communication 51 Configure your firewall to work with HP devices 51 Change the connection method 52 Guidelines for ensuring wireless network ...
...HP Toolbox (Windows) ...36 Open the HP Toolbox 36 HP Toolbox tabs ...37 Network Toolbox ...38 Use the HP Solution Center (Windows 38 HP Printer Utility (Mac OS X 38 Open the HP Printer Utility 38 HP Printer Utility panels 39 Use the HP... network 45 Install the device software on client computers 45 Install the printer driver using Add Printer 46 Install the device in a pure IPV6 network environment 46 Configure the...51 To turn off wireless communication 51 Configure your firewall to work with HP devices 51 Change the connection method 52 Guidelines for ensuring wireless network ...
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... calibrate the linefeed 64 To replace the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The... device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long time to print 68 Placement of the text...graphics completely 72 Output is faded or dull colored 72 Colors are printing as black and white 72 Wrong colors are printing 72 Printout shows bleeding colors 72 The printout has a horizontal band of...
... calibrate the linefeed 64 To replace the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The... device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long time to print 68 Placement of the text...graphics completely 72 Output is faded or dull colored 72 Colors are printing as black and white 72 Wrong colors are printing 72 Printout shows bleeding colors 72 The printout has a horizontal band of...
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...press the Resume button on the front of the printer ...89 Incompatible Cartridge(s) - The following cartridge must be missing or damaged 89 Cartridge Problem - The following printhead appears to be ...missing, not detected, or incorrectly installed ...88 Incompatible Printhead - The job failed to print due to an error in the printing system ...91 General printer error...91 6 Control-panel lights reference Interpreting control-panel lights 92 A HP...
...press the Resume button on the front of the printer ...89 Incompatible Cartridge(s) - The following cartridge must be missing or damaged 89 Cartridge Problem - The following printhead appears to be ...missing, not detected, or incorrectly installed ...88 Incompatible Printhead - The job failed to print due to an error in the printing system ...91 General printer error...91 6 Control-panel lights reference Interpreting control-panel lights 92 A HP...
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...Support and warranty Obtain electronic support ...99 Hewlett-Packard limited warranty statement 100 Ink cartridge warranty information 101 Obtain HP telephone support 102 Before you call ...102 Support process ...102 HP support by phone ...103 Phone support period 103 Telephone support numbers 104 Placing ... ...105 After the phone support period 105 Additional warranty options 105 HP Quick Exchange Service (Japan 106 HP Korea customer support 106 Prepare the device for shipment 107 Remove the ink cartridges and printheads before shipment 107 Pack the device ...109 C Device ...
...Support and warranty Obtain electronic support ...99 Hewlett-Packard limited warranty statement 100 Ink cartridge warranty information 101 Obtain HP telephone support 102 Before you call ...102 Support process ...102 HP support by phone ...103 Phone support period 103 Telephone support numbers 104 Placing ... ...105 After the phone support period 105 Additional warranty options 105 HP Quick Exchange Service (Japan 106 HP Korea customer support 106 Prepare the device for shipment 107 Remove the ink cartridges and printheads before shipment 107 Pack the device ...109 C Device ...
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...make it accessible for Mac OS X, visit the Apple Web site at www.hp.com/accessibility. Support For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at www.apple.com/ accessibility. Accessibility The device provides a ...with visual impairments or low vision through keyboard commands. For users who are color blind, colored buttons and tabs used in the software and on a label located inside the device, near the ink cartridges area. The software also supports Windows accessibility options such as screen readers, ...
...make it accessible for Mac OS X, visit the Apple Web site at www.hp.com/accessibility. Support For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at www.apple.com/ accessibility. Accessibility The device provides a ...with visual impairments or low vision through keyboard commands. For users who are color blind, colored buttons and tabs used in the software and on a label located inside the device, near the ink cartridges area. The software also supports Windows accessibility options such as screen readers, ...
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For ordering information, see Accessories.) Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Ink cartridge lights 2 Printhead lights 10 Get started Chapter 1 Front view 1 Control panel 2 Output tray 3 Tray 1 4 Width guides 5 Ink cartridge door 6 Ink cartridges 7 Printhead latch 8 Printheads 9 Tray 2 (Tray 2 is sold as an accessory.
For ordering information, see Accessories.) Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Ink cartridge lights 2 Printhead lights 10 Get started Chapter 1 Front view 1 Control panel 2 Output tray 3 Tray 1 4 Width guides 5 Ink cartridge door 6 Ink cartridges 7 Printhead latch 8 Printheads 9 Tray 2 (Tray 2 is sold as an accessory.
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... which makes it ideal for longer lasting documents. HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to use . HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is a high-quality ...papers are glossy-coated or matte-coated on both sides for easy handling without smudging. HP Printing Paper HP Printing Paper is acid-free for two-sided color usage with any inkjet printer. This film is opaque enough for longer lasting documents. It resists water, smears, ...
... which makes it ideal for longer lasting documents. HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to use . HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is a high-quality ...papers are glossy-coated or matte-coated on both sides for easy handling without smudging. HP Printing Paper HP Printing Paper is acid-free for two-sided color usage with any inkjet printer. This film is opaque enough for longer lasting documents. It resists water, smears, ...
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Control panel Embedded Web server HP Toolbox (Windows) Network Toolbox HP Printer Utility (Mac OS X) to display the Cartridge Details button. This is only an approximation and the actual number of ink cartridges and printheads, and the network configuration page. • Printer status information: Click the Information tab, and then click an option available on the left...
Control panel Embedded Web server HP Toolbox (Windows) Network Toolbox HP Printer Utility (Mac OS X) to display the Cartridge Details button. This is only an approximation and the actual number of ink cartridges and printheads, and the network configuration page. • Printer status information: Click the Information tab, and then click an option available on the left...
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... device management tools 37 NOTE: Ink level warnings and indicators provide estimates for each cartridge. For more information, see To clean the printheads. • Calibrate color: Allows you to calibrate the colors that you can call to order supplies for all countries/regions. •...; Print Diagnostic Page: Allows you receive a low-ink warning message, consider having a replacement cartridge available to open the Network Toolbox and change some network settings. HP Toolbox tabs The HP Toolbox contains the following tabs. When you to print the print-quality diagnostic report of the...
... device management tools 37 NOTE: Ink level warnings and indicators provide estimates for each cartridge. For more information, see To clean the printheads. • Calibrate color: Allows you to calibrate the colors that you can call to order supplies for all countries/regions. •...; Print Diagnostic Page: Allows you receive a low-ink warning message, consider having a replacement cartridge available to open the Network Toolbox and change some network settings. HP Toolbox tabs The HP Toolbox contains the following tabs. When you to print the print-quality diagnostic report of the...
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...for network connectivity. HP Printer Utility panels This section covers the following topics: • Information and Support panel • Printer Settings panel Information and Support panel • Supplies Status: Shows the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge replacement options. ... and find information about returning and recycling used to print reports such as the configuration page. • HP Support: Gain access to the HP Web site, where you to change network settings. Use device management tools 39
...for network connectivity. HP Printer Utility panels This section covers the following topics: • Information and Support panel • Printer Settings panel Information and Support panel • Supplies Status: Shows the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge replacement options. ... and find information about returning and recycling used to print reports such as the configuration page. • HP Support: Gain access to the HP Web site, where you to change network settings. Use device management tools 39
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...view current device information, ink cartridge status, and printhead health status; Chapter 4 Use the HP Device Manager To open the HP Photosmart Studio software on the selected device. Click the HP Photosmart Studio icon in the Dock. TIP: When the HP Photosmart Studio software is often ...On a Macintosh computer, the features available in the HP Photosmart Studio software vary depending on a Macintosh computer 1. You do not need to call HP, it is opened, you receive a low-ink warning message, consider having a replacement cartridge available to the Dock menu shortcuts by selecting and...
...view current device information, ink cartridge status, and printhead health status; Chapter 4 Use the HP Device Manager To open the HP Photosmart Studio software on the selected device. Click the HP Photosmart Studio icon in the Dock. TIP: When the HP Photosmart Studio software is often ...On a Macintosh computer, the features available in the HP Photosmart Studio software vary depending on a Macintosh computer 1. You do not need to call HP, it is opened, you receive a low-ink warning message, consider having a replacement cartridge available to the Dock menu shortcuts by selecting and...
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.... If the status is fair, then the print quality must be printed. • HP Toolbox (Windows): Click the Services tab, and then click Print Self-Test Diagnostic Page. • HP Printer Utility (Mac OS X): Click Device Information from the Information and Support panel, and then... click Print Configuration Page. • Embedded Web Server: Click Settings, click Device Services, select Self-Test Report from the trays and accessories. 2. Ink Cartridge Status: Shows the ...
.... If the status is fair, then the print quality must be printed. • HP Toolbox (Windows): Click the Services tab, and then click Print Self-Test Diagnostic Page. • HP Printer Utility (Mac OS X): Click Device Information from the Information and Support panel, and then... click Print Configuration Page. • Embedded Web Server: Click Settings, click Device Services, select Self-Test Report from the trays and accessories. 2. Ink Cartridge Status: Shows the ...
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..., many countries have bidirectional communication, click the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information.... • On the label of the ink cartridge you are replacing. • Solution Center: From...
..., many countries have bidirectional communication, click the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information.... • On the label of the ink cartridge you are replacing. • Solution Center: From...
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...HP inkjet supplies recycling program. When you . 3. To find out which ink cartridges work with its package. 4. Press down firmly on recycling used ink supplies, see Supplies. Do not remove a cartridge from its color-coded slot, and insert the cartridge into the slot. Align the cartridge... page). To replace the ink cartridges 1. For information on the cartridge to ensure proper contact. 5. Remove the new ink cartridge from the device for planning purposes only. After removing a cartridge from the HP Toolbox (Windows), the HP Printer Utility (Mac OS X), or ...
...HP inkjet supplies recycling program. When you . 3. To find out which ink cartridges work with its package. 4. Press down firmly on recycling used ink supplies, see Supplies. Do not remove a cartridge from its color-coded slot, and insert the cartridge into the slot. Align the cartridge... page). To replace the ink cartridges 1. For information on the cartridge to ensure proper contact. 5. Remove the new ink cartridge from the device for planning purposes only. After removing a cartridge from the HP Toolbox (Windows), the HP Printer Utility (Mac OS X), or ...
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...necessary. For more information, see To align the printheads. 3 Test Pattern 2: If there are thin white lines across any of the colored blocks, clean the printheads. Make sure paper is loaded before you replace a printhead, the device automatically aligns the printheads to avoid possible...and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, and then click Align Printheads, and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Align from printouts, ink nozzles might need to replace cartridges until prompted to do not need to ...
...necessary. For more information, see To align the printheads. 3 Test Pattern 2: If there are thin white lines across any of the colored blocks, clean the printheads. Make sure paper is loaded before you replace a printhead, the device automatically aligns the printheads to avoid possible...and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, and then click Align Printheads, and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Align from printouts, ink nozzles might need to replace cartridges until prompted to do not need to ...
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...; Store printheads Store ink cartridges Ink cartridges can be sure to ensure proper contact. 9. Pull the printhead latch all covers are closed. • The duplexer is on the printhead latch). For more information, see Solve paper-feed problems. • Power light is locked into its color-coded slot (the label on the printhead...
...; Store printheads Store ink cartridges Ink cartridges can be sure to ensure proper contact. 9. Pull the printhead latch all covers are closed. • The duplexer is on the printhead latch). For more information, see Solve paper-feed problems. • Power light is locked into its color-coded slot (the label on the printhead...
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...print settings. For more information, see Load media. Replace the ink cartridges, and then resend the print job to interpret print settings properly. To increase the print speed, select different print settings in the printer driver. Placement of the text or graphics is printing slowly, then ...cable has failed. More than 3 meters (9.8 feet) long. The device prints half a page, then ejects the paper Check the ink cartridges The ink cartridges may be weak. Check the media size • Content on paper-feed problems, see Change print settings. For more information, see Solve...
...print settings. For more information, see Load media. Replace the ink cartridges, and then resend the print job to interpret print settings properly. To increase the print speed, select different print settings in the printer driver. Placement of the text or graphics is printing slowly, then ...cable has failed. More than 3 meters (9.8 feet) long. The device prints half a page, then ejects the paper Check the ink cartridges The ink cartridges may be weak. Check the media size • Content on paper-feed problems, see Change print settings. For more information, see Solve...
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...print • Colors do not line up properly • Text or graphics are streaked • Something on a clean sheet of white paper. Check the paper quality Make sure the media meets HP specifications, and try...file to print again. Check the top cover If the top cover is left open, the printer will eject the page and then move the printheads to print from the wrong input tray Check...The tray configuration is missing or incorrect General print quality troubleshooting Check the printheads and ink cartridges Print the print quality diagnostic page on the page is not set to the home position ...
...print • Colors do not line up properly • Text or graphics are streaked • Something on a clean sheet of white paper. Check the paper quality Make sure the media meets HP specifications, and try...file to print again. Check the top cover If the top cover is left open, the printer will eject the page and then move the printheads to print from the wrong input tray Check...The tray configuration is missing or incorrect General print quality troubleshooting Check the printheads and ink cartridges Print the print quality diagnostic page on the page is not set to the home position ...
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... the recommended actions. For more information, see Change print settings. Wrong colors are printing Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Printout shows bleeding colors Check the ink cartridges Make sure you to print at a faster rate, which is good for...sure Print in Grayscale is not selected in the printer driver allows you are not suitable for printing drafts. Chapter 5 Ink is not filling the text or graphics completely Check the media type Some media types are using genuine HP ink. For more information, see To print ...
... the recommended actions. For more information, see Change print settings. Wrong colors are printing Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Printout shows bleeding colors Check the ink cartridges Make sure you to print at a faster rate, which is good for...sure Print in Grayscale is not selected in the printer driver allows you are not suitable for printing drafts. Chapter 5 Ink is not filling the text or graphics completely Check the media type Some media types are using genuine HP ink. For more information, see To print ...
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... Software installation suggestions Check the computer system • Make sure that your computer is turned on each one of the printheads and ink cartridges are firmly installed in the CD-ROM drive, inspect the Starter CD for your computer, and reinstall the device driver. You can download... the device driver from the HP Web site (www.hp.com/support). Chapter 5 Check the printheads and ink cartridges • Make sure that all of the supported operating systems. • Make sure that the computer meets...
... Software installation suggestions Check the computer system • Make sure that your computer is turned on each one of the printheads and ink cartridges are firmly installed in the CD-ROM drive, inspect the Starter CD for your computer, and reinstall the device driver. You can download... the device driver from the HP Web site (www.hp.com/support). Chapter 5 Check the printheads and ink cartridges • Make sure that all of the supported operating systems. • Make sure that the computer meets...