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Contents 1 HP All-in-One overview 2 The HP All-in-One at a glance 2 Control panel features 4 Use the HP Photosmart software 5 Find more information 6 Access the onscreen Help 6 Finish setting up networking 7 Load originals and load paper 10 Avoid paper... application 16 Replace the ink cartridges 18 Clean the HP All-in-One 20 2 Troubleshooting and support 22 Uninstall and reinstall the software 22 Hardware setup troubleshooting 23 Network troubleshooting 25 Clear paper jams 28 Ink cartridge messages 28 Support process...33 HP support by phone 33 Additional warranty options 34 3...
Contents 1 HP All-in-One overview 2 The HP All-in-One at a glance 2 Control panel features 4 Use the HP Photosmart software 5 Find more information 6 Access the onscreen Help 6 Finish setting up networking 7 Load originals and load paper 10 Avoid paper... application 16 Replace the ink cartridges 18 Clean the HP All-in-One 20 2 Troubleshooting and support 22 Uninstall and reinstall the software 22 Hardware setup troubleshooting 23 Network troubleshooting 25 Clear paper jams 28 Ink cartridge messages 28 Support process...33 HP support by phone 33 Additional warranty options 34 3...
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...of the copy, and use of the HP Photosmart software that allows printing. The HP All-in-One at a glance 2 HP Photosmart C5100 All-in -One. Print photos The HP All-in-One is equipped with memory card slots which enable you to produce high-quality color and black-and-white copies on your ...magazine articles and text documents) on transfers, and posters. Note This guide introduces basic operations and troubleshooting, as well as borderless images, newsletters, greeting cards, iron-on the HP All-in -One series You can also transfer your photos to the computer to print, edit, or share. ...
...of the copy, and use of the HP Photosmart software that allows printing. The HP All-in-One at a glance 2 HP Photosmart C5100 All-in -One. Print photos The HP All-in-One is equipped with memory card slots which enable you to produce high-quality color and black-and-white copies on your ...magazine articles and text documents) on transfers, and posters. Note This guide introduces basic operations and troubleshooting, as well as borderless images, newsletters, greeting cards, iron-on the HP All-in -One series You can also transfer your photos to the computer to print, edit, or share. ...
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... using the HP All-in -One. The HP Photosmart Mac Help appears. 6 HP Photosmart C5100 All-in the HP Photosmart Studio, choose HP Photosmart Mac Help. In the Device Support area, click Onscreen Guide or Troubleshooting. - Make sure you can get a brief overview of your HP All-in-One that are not described in this guide. ● HP Photosmart Software Tour (Windows) The HP Photosmart Software Tour...
... using the HP All-in -One. The HP Photosmart Mac Help appears. 6 HP Photosmart C5100 All-in the HP Photosmart Studio, choose HP Photosmart Mac Help. In the Device Support area, click Onscreen Guide or Troubleshooting. - Make sure you can get a brief overview of your HP All-in-One that are not described in this guide. ● HP Photosmart Software Tour (Windows) The HP Photosmart Software Tour...
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... more troubleshooting information, see the inside back cover of this guide. Restart your computer. Restart your computer. 4. Insert the HP All-in -One. Specific information is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. 22 HP Photosmart C5100... installed the software that came with the HP All-in -One CD-ROM into your computer. Do not connect the HP All-in -One to your software. Troubleshooting and support 2 Troubleshooting and support This chapter contains troubleshooting information for installation and configuration issues, and...
... more troubleshooting information, see the inside back cover of this guide. Restart your computer. Restart your computer. 4. Insert the HP All-in -One. Specific information is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. 22 HP Photosmart C5100... installed the software that came with the HP All-in -One CD-ROM into your computer. Do not connect the HP All-in -One to your software. Troubleshooting and support 2 Troubleshooting and support This chapter contains troubleshooting information for installation and configuration issues, and...
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...an appliance that the software is working. Follow the onscreen instructions. 4. Hardware setup troubleshooting Use this section to make sure it is not properly connected to on Cause The HP All-in -One hardware. Troubleshooting and support 1 Power connection 2 Power cord and adaptor 3 Grounded power outlet ...● If you are using a power strip, make sure the switch is on . Or, try plugging the HP Allin-One directly into a switched outlet...
...an appliance that the software is working. Follow the onscreen instructions. 4. Hardware setup troubleshooting Use this section to make sure it is not properly connected to on Cause The HP All-in -One hardware. Troubleshooting and support 1 Power connection 2 Power cord and adaptor 3 Grounded power outlet ...● If you are using a power strip, make sure the switch is on . Or, try plugging the HP Allin-One directly into a switched outlet...
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... the languages. When the language you press the On button too quickly. Unplug the HP All-in-One from the Preferences menu. Press to highlight Yes or No, and then press OK. 24 HP Photosmart C5100 All-in-One series If you press the On button again during this time, you might take a...USB cable until prompted by the onscreen instructions. Simply plug one end of the USB cable into the back of your computer and the other into the back of your computer to any time from the power outlet and contact HP. Troubleshooting and support For more information on . The display shows ...
... the languages. When the language you press the On button too quickly. Unplug the HP All-in-One from the Preferences menu. Press to highlight Yes or No, and then press OK. 24 HP Photosmart C5100 All-in-One series If you press the On button again during this time, you might take a...USB cable until prompted by the onscreen instructions. Simply plug one end of the USB cable into the back of your computer and the other into the back of your computer to any time from the power outlet and contact HP. Troubleshooting and support For more information on . The display shows ...
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... there might be out of paper. Make sure the power cord is firmly connected to discover the HP All-in -One. Network troubleshooting This section contains network troubleshooting information for obstructions in -One. Press to highlight Yes or No, and then press OK. The country/region you must reset ... to use appears, press OK. 8. When the country/region you might be a problem with one or more of paper is unable to the HP All-in the input tray (for example, colored paper, paper with each other obstructions. The wrong measurements are installed properly and have a defective ...
... there might be out of paper. Make sure the power cord is firmly connected to discover the HP All-in -One. Network troubleshooting This section contains network troubleshooting information for obstructions in -One. Press to highlight Yes or No, and then press OK. The country/region you must reset ... to use appears, press OK. 8. When the country/region you might be a problem with one or more of paper is unable to the HP All-in the input tray (for example, colored paper, paper with each other obstructions. The wrong measurements are installed properly and have a defective ...
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...over the network. Solution Turn on the Menu bar. 2. To check your LAN card (Mac) 1. Click the Apple icon on the HP All-in-One. 26 HP Photosmart C5100 All-in-One series Select About This Mac and then click More Info. Make sure your LAN card is set up under Network Adapters. 5. Solution... the following cables to ensure they are secure. 2. If the top light is off, there is displayed. 3. To establish an active network connection 1. Troubleshooting and support Chapter 2 The computer is unable to discover the HP All-in-One Cause Cables are secure, turn off the power on the...
...over the network. Solution Turn on the Menu bar. 2. To check your LAN card (Mac) 1. Click the Apple icon on the HP All-in-One. 26 HP Photosmart C5100 All-in-One series Select About This Mac and then click More Info. Make sure your LAN card is set up under Network Adapters. 5. Solution... the following cables to ensure they are secure. 2. If the top light is off, there is displayed. 3. To establish an active network connection 1. Troubleshooting and support Chapter 2 The computer is unable to discover the HP All-in-One Cause Cables are secure, turn off the power on the...
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.... Cause The Ethernet cable is not plugged in -One is complete. Solution Print a network configuration page, and verify that the HP All-in -One Internet connection (if applicable) Cause A firewall, anti-virus, or anti-spyware application is defective. Troubleshooting and support Cause You do not have an active ...the VPN before proceeding with the firewall software. Or, if necessary, try a different cable. Solution This indicates that the router and HP All-in -One and the hub or router ● Cables between the hub or router and your access point, router, or home gateway might ...
.... Cause The Ethernet cable is not plugged in -One is complete. Solution Print a network configuration page, and verify that the HP All-in -One Internet connection (if applicable) Cause A firewall, anti-virus, or anti-spyware application is defective. Troubleshooting and support Cause You do not have an active ...the VPN before proceeding with the firewall software. Or, if necessary, try a different cable. Solution This indicates that the router and HP All-in -One and the hub or router ● Cables between the hub or router and your access point, router, or home gateway might ...
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... 1. To clear a paper jam from the HP All-in -One. 2. Caution Trying to the remaining computers and the HP All-in -One, and then press OK to occur. 4. Troubleshooting and support 3. Do not assign a static IP address. Caution If the paper tears when you are expired 28 HP Photosmart C5100 All-in -One has a paper jam, check the...
... 1. To clear a paper jam from the HP All-in -One. 2. Caution Trying to the remaining computers and the HP All-in -One, and then press OK to occur. 4. Troubleshooting and support 3. Do not assign a static IP address. Caution If the paper tears when you are expired 28 HP Photosmart C5100 All-in -One has a paper jam, check the...
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...you still receive this device. Solution If you might have color or photo paper loaded in -One cannot continue printing until the indicated ink cartridge(s) are installed. Go to: www.hp.com/support If prompted, choose your device Calibration error Cause...HP Support. Troubleshooting and support ● Ink expiration near ● Non-HP ink ● Original HP ink depleted ● Print head assembly is stalled ● Print head failure ● Printer alignment failed ● Replace ink cartridges soon ● Wrong ink cartridge(s) installed ● Ink cartridge is loaded in -One...
...you still receive this device. Solution If you might have color or photo paper loaded in -One cannot continue printing until the indicated ink cartridge(s) are installed. Go to: www.hp.com/support If prompted, choose your device Calibration error Cause...HP Support. Troubleshooting and support ● Ink expiration near ● Non-HP ink ● Original HP ink depleted ● Print head assembly is stalled ● Print head failure ● Printer alignment failed ● Replace ink cartridges soon ● Wrong ink cartridge(s) installed ● Ink cartridge is loaded in -One...
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...You can also continue printing without replacing the ink cartridge, by following the instructions on the HP Allin-One or the ink cartridge expiration message on calling for information on your computer screen. If ...HP ink Cause The HP All-in -One series HP recommends that you easily produce great results, time after time. Troubleshooting and support Chapter 2 If prompted, choose your country/region, and then click Contact HP for technical support. Solution Replace the indicated ink cartridge(s) with HP printers to : 30 HP Photosmart C5100 All-in -One detected non-HP ink. HP...
...You can also continue printing without replacing the ink cartridge, by following the instructions on the HP Allin-One or the ink cartridge expiration message on calling for information on your computer screen. If ...HP ink Cause The HP All-in -One series HP recommends that you easily produce great results, time after time. Troubleshooting and support Chapter 2 If prompted, choose your country/region, and then click Contact HP for technical support. Solution Replace the indicated ink cartridge(s) with HP printers to : 30 HP Photosmart C5100 All-in -One detected non-HP ink. HP...
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...to help you use of printer failure or damage attributable to : www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Troubleshooting and support 2. Close the ink cartridge door. Printer alignment failed Cause An...For more information, see : Replace the ink cartridges Original HP ink depleted Cause The original HP ink in -One off, then turn it on again. 4. HP recommends that are designed and tested with HP printers to continue. Note HP cannot guarantee the quality or reliability of the device, ...
...to help you use of printer failure or damage attributable to : www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Troubleshooting and support 2. Close the ink cartridge door. Printer alignment failed Cause An...For more information, see : Replace the ink cartridges Original HP ink depleted Cause The original HP ink in -One off, then turn it on again. 4. HP recommends that are designed and tested with HP printers to continue. Note HP cannot guarantee the quality or reliability of the device, ...
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...HP for information on the control panel to mix with your device Cause One or more information, see : Replace the ink cartridges Wrong ink cartridge(s) installed Cause The wrong ink cartridge(s) are fully inserted and locked in the print head assembly. Troubleshooting and support Chapter 2 Solution If you have color...the input tray, and then try the alignment again. Go to continue printing for your device. Go to : www.hp.com/support 32 HP Photosmart C5100 All-in these ink cartridges is defective or not intended for technical support. Replace the indicated ink cartridge(s) or ...
...HP for information on the control panel to mix with your device Cause One or more information, see : Replace the ink cartridges Wrong ink cartridge(s) installed Cause The wrong ink cartridge(s) are fully inserted and locked in the print head assembly. Troubleshooting and support Chapter 2 Solution If you have color...the input tray, and then try the alignment again. Go to continue printing for your device. Go to : www.hp.com/support 32 HP Photosmart C5100 All-in these ink cartridges is defective or not intended for technical support. Replace the indicated ink cartridge(s) or ...
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... cartridge(s) with the ink cartridges that were shipped with the HP All-in -One. Visit the HP online support Web site at www.hp.com/support. Valuable HP All-in-One and troubleshooting information for the HP All-in North America, Asia Pacific, and Latin America (including Mexico). HP support by device, country/region, and language. Be prepared to...
... cartridge(s) with the ink cartridges that were shipped with the HP All-in -One. Visit the HP online support Web site at www.hp.com/support. Valuable HP All-in-One and troubleshooting information for the HP All-in North America, Asia Pacific, and Latin America (including Mexico). HP support by device, country/region, and language. Be prepared to...
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... the services and warranty area for the HP All-in -One was moved, etc.)? After the phone support period After the phone support period, help is available from HP at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for... an additional cost. Additional warranty options Extended service plans are available for information about the time that this situation began? - Troubleshooting and support 34 HP Photosmart C5100 All-in-One series Chapter 2 - Did you add any new hardware or software to this situation (such as a thunderstorm...
... the services and warranty area for the HP All-in -One was moved, etc.)? After the phone support period After the phone support period, help is available from HP at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for... an additional cost. Additional warranty options Extended service plans are available for information about the time that this situation began? - Troubleshooting and support 34 HP Photosmart C5100 All-in-One series Chapter 2 - Did you add any new hardware or software to this situation (such as a thunderstorm...
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...4 CAT-5 Ethernet cable 7 clean exterior 21 glass 20 lid backing 20 color graphics display 4 connect wired network (Ethernet) 7 connection problems HP All-in-One does not turn on 23 control panel buttons 4 features 4 copy make...message 32 error messages 28 expired 30 HP ink depleted 31 incorrect 29, 32 missing 29 non-HP ink 30 replace 18 replace soon 32 troubleshoot 25 J jams, paper 12, ... phone support 33 phone support period period for support 33 photo paper specifications 35 Photosmart Express 4 physical specifications 36 power specifications 36 print from software application 16 specifications ...
...4 CAT-5 Ethernet cable 7 clean exterior 21 glass 20 lid backing 20 color graphics display 4 connect wired network (Ethernet) 7 connection problems HP All-in-One does not turn on 23 control panel buttons 4 features 4 copy make...message 32 error messages 28 expired 30 HP ink depleted 31 incorrect 29, 32 missing 29 non-HP ink 30 replace 18 replace soon 32 troubleshoot 25 J jams, paper 12, ... phone support 33 phone support period period for support 33 photo paper specifications 35 Photosmart Express 4 physical specifications 36 power specifications 36 print from software application 16 specifications ...
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... 25 printer alignment 25 USB cable 24 troubleshooting No TCP/IP 26 Printer not Found 26 unable to discover device 26 using a cable modem without a router 28 U uninstall software 22 USB cable installation 24 W warranty 34 wireless router 7 Z zoom button 5 40 HP Photosmart C5100 All-in-One series reinstall software 22 replace ink cartridges...
... 25 printer alignment 25 USB cable 24 troubleshooting No TCP/IP 26 Printer not Found 26 unable to discover device 26 using a cable modem without a router 28 U uninstall software 22 USB cable installation 24 W warranty 34 wireless router 7 Z zoom button 5 40 HP Photosmart C5100 All-in-One series reinstall software 22 replace ink cartridges...