Reference Guide
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...then there might turn on the product. 3. If you press the On button again during this time, you are still having a problem, contact HP support for the product to print, or the Windows software installation fails: 1. Temporarily disable any software firewall and close any anti-virus...finishes, restart the computer. The product might be a problem with the power outlet. 2. Do not connect the USB cable until you press the On button too quickly. Turn off . 4. English Troubleshooting Setup Troubleshooting If the HP Photosmart does not turn the product off the product, and then ...
...then there might turn on the product. 3. If you press the On button again during this time, you are still having a problem, contact HP support for the product to print, or the Windows software installation fails: 1. Temporarily disable any software firewall and close any anti-virus...finishes, restart the computer. The product might be a problem with the power outlet. 2. Do not connect the USB cable until you press the On button too quickly. Turn off . 4. English Troubleshooting Setup Troubleshooting If the HP Photosmart does not turn the product off the product, and then ...
Reference Guide
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...software installation, try the following any instructions provided. On the desktop, open the CD and then double-click HP Installer. 3. Disconnect the HP Photosmart from your computer. 2. Follow the onscreen instructions. Open the Applications: Hewlett-Packard folder. 3. Press button next... to Wireless Settings. 4. Network Troubleshooting Use this section to solve problems you have a wireless connection, start with step 1 and ...
...software installation, try the following any instructions provided. On the desktop, open the CD and then double-click HP Installer. 3. Disconnect the HP Photosmart from your computer. 2. Follow the onscreen instructions. Open the Applications: Hewlett-Packard folder. 3. Press button next... to Wireless Settings. 4. Network Troubleshooting Use this section to solve problems you have a wireless connection, start with step 1 and ...
Reference Guide
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...can download an application from joining your network: • You may have a router problem. Step 3: Check for each computer that may help you locate them , you can keep the product from www.hp.com/go/networksetup that will need to disconnect the VPN to access the product over... finish the installation. Here is how to resolve some common issues that the computer is connected to the same network to which the HP Photosmart is connected. When you are using the USB setup cable included in the box. English Troubleshooting Step 2: If you determined in Step 1...
...can download an application from joining your network: • You may have a router problem. Step 3: Check for each computer that may help you locate them , you can keep the product from www.hp.com/go/networksetup that will need to disconnect the VPN to access the product over... finish the installation. Here is how to resolve some common issues that the computer is connected to the same network to which the HP Photosmart is connected. When you are using the USB setup cable included in the box. English Troubleshooting Step 2: If you determined in Step 1...
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... maging\bin\hpqtra08.exe. • C:\Program Files\Hp\Digital Imaging\bin\hpqscnvw.exe or hpiscnapp.exe. • C:\Program Files\Hp\Digital Imaging\bin\hpqdstcp.exe. Other network problems after software installation If the HP Photosmart has been successfully installed, and you have successfully installed the HP Photosmart Software on your firewall application after installation is complete. Make...
... maging\bin\hpqtra08.exe. • C:\Program Files\Hp\Digital Imaging\bin\hpqscnvw.exe or hpiscnapp.exe. • C:\Program Files\Hp\Digital Imaging\bin\hpqdstcp.exe. Other network problems after software installation If the HP Photosmart has been successfully installed, and you have successfully installed the HP Photosmart Software on your firewall application after installation is complete. Make...
User Guide
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... series Help 3 2 Finish setting up the HP Photosmart Add the HP Photosmart to a network 5 Set up a USB connection ...10 3 Get to know the HP Photosmart Printer parts ...11 Control panel features ...12 4 How do I?...13 6 Print Print documents ...21 Print photos ...22 ...cartridges Check the estimated ink levels 47 Replace the cartridges ...48 Order ink supplies ...50 Cartridge warranty information 51 12 Solve a problem HP support ...53 Setup troubleshooting ...54 Print troubleshooting ...60 Print quality troubleshooting ...64 Memory card troubleshooting 65 Copy troubleshooting ...67 Scan troubleshooting...
... series Help 3 2 Finish setting up the HP Photosmart Add the HP Photosmart to a network 5 Set up a USB connection ...10 3 Get to know the HP Photosmart Printer parts ...11 Control panel features ...12 4 How do I?...13 6 Print Print documents ...21 Print photos ...22 ...cartridges Check the estimated ink levels 47 Replace the cartridges ...48 Order ink supplies ...50 Cartridge warranty information 51 12 Solve a problem HP support ...53 Setup troubleshooting ...54 Print troubleshooting ...60 Print quality troubleshooting ...64 Memory card troubleshooting 65 Copy troubleshooting ...67 Scan troubleshooting...
User Guide
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... connected, you created on your computer. However, an ad hoc connection may use the product over the network. Add the HP Photosmart to correct the problem, and then try again. 3. On your computer, connect to your computer. Connect to the ad hoc network profile you can be prompted to an infrastructure ...
... connected, you created on your computer. However, an ad hoc connection may use the product over the network. Add the HP Photosmart to correct the problem, and then try again. 3. On your computer, connect to your computer. Connect to the ad hoc network profile you can be prompted to an infrastructure ...
User Guide
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...To install the Windows HP Photosmart Software on the screen. The product will not be prompted to -computer (ad hoc) network; Click OK again to the network. 3. If the connection fails, follow the onscreen instructions. Once the product connects successfully to correct the problem, and then try... network. If you see firewall popup messages, you have connected the HP Photosmart to close the Wireless Network Properties Connection window. NOTE: If your computer is finished, you are not used. When you will use one of your computer is not connected to a network, when prompted,...
...To install the Windows HP Photosmart Software on the screen. The product will not be prompted to -computer (ad hoc) network; Click OK again to the network. 3. If the connection fails, follow the onscreen instructions. Once the product connects successfully to correct the problem, and then try... network. If you see firewall popup messages, you have connected the HP Photosmart to close the Wireless Network Properties Connection window. NOTE: If your computer is finished, you are not used. When you will use one of your computer is not connected to a network, when prompted,...
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...• After the phone support period Phone support period One year of phone support is available in front of the product) • Messages that appear when the situation occurs • Answers to www.hp.com/support. To determine the duration of phone support in...contains the following information: • Product name (HP Photosmart C4700 series) • Serial number (located on the back or bottom of the computer and the product. Solve a problem 12 Solve a problem This section contains the following topics: • HP support • Setup troubleshooting • Print troubleshooting...
...• After the phone support period Phone support period One year of phone support is available in front of the product) • Messages that appear when the situation occurs • Answers to www.hp.com/support. To determine the duration of phone support in...contains the following information: • Product name (HP Photosmart C4700 series) • Serial number (located on the back or bottom of the computer and the product. Solve a problem 12 Solve a problem This section contains the following topics: • HP support • Setup troubleshooting • Print troubleshooting...
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...such as a thunderstorm, product was moved, etc.)? Disconnect the USB cable from HP at the HP online support Web site: www.hp.com/support. Turn off the product, wait one minute, then restart it ). Reinstall the HP Photosmart software. Uninstall the software (if you have already installed it . 5. If... are available for the product. For the list of support phone numbers, visit www.hp.com/support. Restart your computer before the product software is available from the computer. 2. Solve a problem Chapter 12 ◦ Did you add any new hardware or software to your computer ...
...such as a thunderstorm, product was moved, etc.)? Disconnect the USB cable from HP at the HP online support Web site: www.hp.com/support. Turn off the product, wait one minute, then restart it ). Reinstall the HP Photosmart software. Uninstall the software (if you have already installed it . 5. If... are available for the product. For the list of support phone numbers, visit www.hp.com/support. Restart your computer before the product software is available from the computer. 2. Solve a problem Chapter 12 ◦ Did you add any new hardware or software to your computer ...
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...Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to both the product and the power adapter. If not, then there might be a problem with the product. • Make sure the power cord is firmly connected to replace the power supply ...8226; Solution 5: Contact HP support for service Solution 1: Check the power cord Solution: • Make sure...
...Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to both the product and the power adapter. If not, then there might be a problem with the product. • Make sure the power cord is firmly connected to replace the power supply ...8226; Solution 5: Contact HP support for service Solution 1: Check the power cord Solution: • Make sure...
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... experienced an error. Unplug the product from the power outlet. Go to function properly. 56 Solve a problem If this product. Cause: You might turn on calling for technical support. Contact HP support for the product. Cause: The power supply was not intended for technical support. Go to : ... did not solve the issue, try the next solution. Plug the power cord back in the previous solutions and are still having a problem, contact HP support for the product to turn on the product. If this time, you press the On button too quickly. If prompted, choose...
... experienced an error. Unplug the product from the power outlet. Go to function properly. 56 Solve a problem If this product. Cause: You might turn on calling for technical support. Contact HP support for the product. Cause: The power supply was not intended for technical support. Go to : ... did not solve the issue, try the next solution. Plug the power cord back in the previous solutions and are still having a problem, contact HP support for the product to turn on the product. If this time, you press the On button too quickly. If prompted, choose...
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...sure the other end of the product. After the cable is firmly connected to the product and plugged into a USB port on your computer. Solve a problem After setting up the product, it does not print Try the following solutions to change your computer. Cause: You sent the print job to be... the default printer. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is securely plugged into the USB port on . Press the On button to turn on the product...
...sure the other end of the product. After the cable is firmly connected to the product and plugged into a USB port on your computer. Solve a problem After setting up the product, it does not print Try the following solutions to change your computer. Cause: You sent the print job to be... the default printer. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is securely plugged into the USB port on . Press the On button to turn on the product...
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... next to use is highlighted, press OK. 8. The Basic Settings menu appears. 3. When the language you want to Yes for confirmation. Solve a problem For more information on the display to Set Language. 4. The Basic Settings menu reappears. 6. Press the buttons next to the up arrow or down ... are showing in sequence. Press the top-right, middle-left, and bottom-left buttons in menus on the display. 58 Solve a problem When prompted, press the button next to your language and country/region 1. Cause: The product and computer were not communicating with the product.
... next to use is highlighted, press OK. 8. The Basic Settings menu appears. 3. When the language you want to Yes for confirmation. Solve a problem For more information on the display to Set Language. 4. The Basic Settings menu reappears. 6. Press the buttons next to the up arrow or down ... are showing in sequence. Press the top-right, middle-left, and bottom-left buttons in menus on the display. 58 Solve a problem When prompted, press the button next to your language and country/region 1. Cause: The product and computer were not communicating with the product.
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...click it. To uninstall and reinstall the software 1. Double-click Add/Remove Programs (or click Uninstall a program). 4. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Uninstall and reinstall the software If your installation is important that came with the... by clicking Start, pointing to Programs or All Programs, HP, Photosmart C4700 series, and then clicking Product Registration. Solve a problem The registration screen does not appear Solution: You can download the software from www.hp.com/support. 7. Insert the product CD-ROM into your...
...click it. To uninstall and reinstall the software 1. Double-click Add/Remove Programs (or click Uninstall a program). 4. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Uninstall and reinstall the software If your installation is important that came with the... by clicking Start, pointing to Programs or All Programs, HP, Photosmart C4700 series, and then clicking Product Registration. Solve a problem The registration screen does not appear Solution: You can download the software from www.hp.com/support. 7. Insert the product CD-ROM into your...
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...has been properly installed. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is properly installed, double-click the HP Solution Center icon on the desktop. Solve a problem To verify that you easily produce great results, time after time.... 60 Solve a problem Solutions are listed in the Windows system tray. Chapter 12 When the...
...has been properly installed. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is properly installed, double-click the HP Solution Center icon on the desktop. Solve a problem To verify that you easily produce great results, time after time.... 60 Solve a problem Solutions are listed in the Windows system tray. Chapter 12 When the...
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...: Check the estimated ink levels in the cartridges. When you purchased genuine HP print cartridges, go to curl, which could reduce the quality of paper is flat. For more than one type of your printout. The paper might have insufficient ink. Solve a problem NOTE: HP cannot guarantee the quality or reliability of using a non...
...: Check the estimated ink levels in the cartridges. When you purchased genuine HP print cartridges, go to curl, which could reduce the quality of paper is flat. For more than one type of your printout. The paper might have insufficient ink. Solve a problem NOTE: HP cannot guarantee the quality or reliability of using a non...
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...a problem Check product Follow these steps. • Step 1: Align the print cartridges • Step 2: Clean the print cartridges Step 1: Align the print cartridges Solution: Aligning the print cartridges can also open the Printer Toolbox from the HP Photosmart Software 1. NOTE: If you have colored paper... loaded in the print cartridges, but you align the print cartridges, the alignment will fail. To align the print cartridges from the HP Photosmart Software 1.
...a problem Check product Follow these steps. • Step 1: Align the print cartridges • Step 2: Clean the print cartridges Step 1: Align the print cartridges Solution: Aligning the print cartridges can also open the Printer Toolbox from the HP Photosmart Software 1. NOTE: If you have colored paper... loaded in the print cartridges, but you align the print cartridges, the alignment will fail. To align the print cartridges from the HP Photosmart Software 1.
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... still seems poor after you have paper loaded in the paper tray. 2. Or, check to see if advanced color settings such as HP Advanced Photo Paper is set to two minutes, uses one to print in your software application, this button might need to modify the appearance of.... 5. Make sure you clean the print cartridges, try cleaning the print cartridge contacts before replacing the affected print cartridge. Print troubleshooting 63 Solve a problem 3. Click the Device Services tab. 5. Or, choose a higher setting if you are satisfied with the quality of the output, and then click...
... still seems poor after you have paper loaded in the paper tray. 2. Or, check to see if advanced color settings such as HP Advanced Photo Paper is set to two minutes, uses one to print in your software application, this button might need to modify the appearance of.... 5. Make sure you clean the print cartridges, try cleaning the print cartridge contacts before replacing the affected print cartridge. Print troubleshooting 63 Solve a problem 3. Click the Device Services tab. 5. Or, choose a higher setting if you are satisfied with the quality of the output, and then click...
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...: If you have completed all of the steps provided in your software application, as long as they are still having a problem, contact HP support for your software application, see the documentation that you selected, click Resolution. Check the margins. The product uses the ... settings 1. Go to the product. Print quality troubleshooting Use this section to solve these print quality problems: • Photo printouts are hazy, blurry, or have inaccurate color Photo printouts are not satisfactory, and then adjust the margins in the previous solutions and are greater than...
...: If you have completed all of the steps provided in your software application, as long as they are still having a problem, contact HP support for your software application, see the documentation that you selected, click Resolution. Check the margins. The product uses the ... settings 1. Go to the product. Print quality troubleshooting Use this section to solve these print quality problems: • Photo printouts are hazy, blurry, or have inaccurate color Photo printouts are not satisfactory, and then adjust the margins in the previous solutions and are greater than...
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... to my computer The product does not read the memory card Try the following solutions to resolve the problem. Cause: The memory card was inserted backwards or upside down. If more than one memory card at a time. Remove the additional memory card to resolve the issue. If the first ... card are corrupted. After the memory card has been inserted properly, the Photo light will appear on the display. Solve a problem Cause: When printouts are stacked on top of a photo before the ink is completely dry, some color distortion may occur in order, with the most likely solution first.
... to my computer The product does not read the memory card Try the following solutions to resolve the problem. Cause: The memory card was inserted backwards or upside down. If more than one memory card at a time. Remove the additional memory card to resolve the issue. If the first ... card are corrupted. After the memory card has been inserted properly, the Photo light will appear on the display. Solve a problem Cause: When printouts are stacked on top of a photo before the ink is completely dry, some color distortion may occur in order, with the most likely solution first.