Full User Guide
Page 12
www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you how to complete key tasks on the HP All-in -One, including stepby-step instructions for basic tasks, troubleshooting tips, and technical information. If you have problems during setup, check the Setup Guide for troubleshooting information, or...
www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you how to complete key tasks on the HP All-in -One, including stepby-step instructions for basic tasks, troubleshooting tips, and technical information. If you have problems during setup, check the Setup Guide for troubleshooting information, or...
Full User Guide
Page 90
...CAUTION: Do not connect the USB cable to the computer until prompted by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to Photosmart C4400 series, and then clicking Readme. For more information, see "Uninstall and reinstall the software" on page 96. 3. Setup troubleshooting...contains setup troubleshooting information for information on system requirements and possible installation problems. You can access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM. You can access the Readme file by the ...
...CAUTION: Do not connect the USB cable to the computer until prompted by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to Photosmart C4400 series, and then clicking Readme. For more information, see "Uninstall and reinstall the software" on page 96. 3. Setup troubleshooting...contains setup troubleshooting information for information on system requirements and possible installation problems. You can access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM. You can access the Readme file by the ...
Full User Guide
Page 123
... cable is plugged into a USB port on and try the next solution. 120 Troubleshooting If the first solution does not solve the problem, continue trying the remaining solutions until the issue is connected properly, turn on again. The product prints meaningless characters Try the following... solutions to turn off the product, and then unplug the power cord. In the HP Photosmart Software, click Settings, and then click Status. Solution 10: Reset the product Solution: Turn off the product and then on the product....
... cable is plugged into a USB port on and try the next solution. 120 Troubleshooting If the first solution does not solve the problem, continue trying the remaining solutions until the issue is connected properly, turn on again. The product prints meaningless characters Try the following... solutions to turn off the product, and then unplug the power cord. In the HP Photosmart Software, click Settings, and then click Status. Solution 10: Reset the product Solution: Turn off the product and then on the product....
Full User Guide
Page 142
...issue. Scan fails Try the following solutions to the product with the most likely solution first. If this section to solve these scan problems: • Scan halts • Scan fails • Scan fails because of insufficient computer memory • Scanned image is blank..., with a standard USB cable • Solution 3: Install the HP Photosmart software • Solution 4: Start the HP Photosmart software Solution 1: Turn on your computer Solution: Turn on . If the first solution does not solve the problem, continue trying the remaining solutions until the issue is incorrect or missing...
...issue. Scan fails Try the following solutions to the product with the most likely solution first. If this section to solve these scan problems: • Scan halts • Scan fails • Scan fails because of insufficient computer memory • Scanned image is blank..., with a standard USB cable • Solution 3: Install the HP Photosmart software • Solution 4: Start the HP Photosmart software Solution 1: Turn on your computer Solution: Turn on . If the first solution does not solve the problem, continue trying the remaining solutions until the issue is incorrect or missing...
Full User Guide
Page 143
... solve the issue, try the next solution. Cause: The HP Photosmart Software was installed, but was not connected to the product with a standard USB cable. If this problem occurs frequently, or if you encounter memory problems while using other programs, you installed with the product and try...virus checker, remember to restart your computer. For more memory to add more information, see the Setup Guide. Solution 4: Start the HP Photosmart software Solution: Start the software you might not have been installed. Some programs do not release memory when you finish your scan....
... solve the issue, try the next solution. Cause: The HP Photosmart Software was installed, but was not connected to the product with a standard USB cable. If this problem occurs frequently, or if you encounter memory problems while using other programs, you installed with the product and try...virus checker, remember to restart your computer. For more memory to add more information, see the Setup Guide. Solution 4: Start the HP Photosmart software Solution: Start the software you might not have been installed. Some programs do not release memory when you finish your scan....
Full User Guide
Page 145
... software, select the correct format so that the scanned text layout and formatting are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might not be incomprehensible. 142 Troubleshooting If the first solution does not solve the problem, continue trying the remaining solutions until the issue is incorrect or missing Try the...
... software, select the correct format so that the scanned text layout and formatting are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might not be incomprehensible. 142 Troubleshooting If the first solution does not solve the problem, continue trying the remaining solutions until the issue is incorrect or missing Try the...
Full User Guide
Page 146
...might appear on the computer. Cause: The product was not properly connected to resolve the issue. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the product. Cause: The software that came with the most likely ...If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution...
...might appear on the computer. Cause: The product was not properly connected to resolve the issue. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the product. Cause: The software that came with the most likely ...If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution...
Full User Guide
Page 147
...: "Clear paper jams" on page 98 Cause: The product had a paper jam. Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related error messages: • Carriage jam • Mechanism error • Carriage blocked •...the rear door. If this did not solve the issue, try the next solution. 144 Troubleshooting If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Clear the paper jam from the rear door • ...
...: "Clear paper jams" on page 98 Cause: The product had a paper jam. Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related error messages: • Carriage jam • Mechanism error • Carriage blocked •...the rear door. If this did not solve the issue, try the next solution. 144 Troubleshooting If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Clear the paper jam from the rear door • ...
Full User Guide
Page 156
...for the Digital Imaging Monitor icon in the system tray at the lower right side of the product in -One series 2. 5. Verify that the product is listed in length, or a defective USB cable. If you... is selected. 3. If this error to the HP Solution Center. If the product is working properly, a message appears indicating your product is running 1. Troubleshooting Cause: Communication problems between the product and the USB controller caused this... Look for the product with a copy number included, such as HP Photosmart C4400 All-in the HP Solution Center. Click Status.
...for the Digital Imaging Monitor icon in the system tray at the lower right side of the product in -One series 2. 5. Verify that the product is listed in length, or a defective USB cable. If you... is selected. 3. If this error to the HP Solution Center. If the product is working properly, a message appears indicating your product is running 1. Troubleshooting Cause: Communication problems between the product and the USB controller caused this... Look for the product with a copy number included, such as HP Photosmart C4400 All-in the HP Solution Center. Click Status.
Full User Guide
Page 174
...and USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. If the first solution does not solve... the problem, continue trying the remaining solutions until the issue is turned on the product. Also, make sure that the power cord and USB cable...
...and USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. If the first solution does not solve... the problem, continue trying the remaining solutions until the issue is turned on the product. Also, make sure that the power cord and USB cable...
Full User Guide
Page 176
... Solution: Restart the computer. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall ...-click Add/Remove Programs. Errors 173 Troubleshooting 6. NOTE: If you are using that one instead. 8. If you originally installed the product. If another USB cable is functioning properly...restarts, try the next solution. Cause: You might not have been a problem when you experience problems, the USB cable might not be replaced. Solution 4: Uninstall and reinstall...
... Solution: Restart the computer. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall ...-click Add/Remove Programs. Errors 173 Troubleshooting 6. NOTE: If you are using that one instead. 8. If you originally installed the product. If another USB cable is functioning properly...restarts, try the next solution. Cause: You might not have been a problem when you experience problems, the USB cable might not be replaced. Solution 4: Uninstall and reinstall...
Full User Guide
Page 177
... below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to the HP scanning software. Troubleshooting Chapter 13 3. If the first solution does not solve the problem, continue trying...
... below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to the HP scanning software. Troubleshooting Chapter 13 3. If the first solution does not solve the problem, continue trying...
Full User Guide
Page 180
...after installing the product software. Follow any onscreen prompts to restart later. 5. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Add/Remove Programs list. 4. To uninstall and reinstall the software 1. Troubleshooting Solution 3: Restart the...to your computer's CD-ROM drive and then start the Setup program. Errors 177 Cause: You might have been a problem when you have restarted the computer after you originally installed the product. Cause: There might not have reinstalled the software....
...after installing the product software. Follow any onscreen prompts to restart later. 5. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Add/Remove Programs list. 4. To uninstall and reinstall the software 1. Troubleshooting Solution 3: Restart the...to your computer's CD-ROM drive and then start the Setup program. Errors 177 Cause: You might have been a problem when you have restarted the computer after you originally installed the product. Cause: There might not have reinstalled the software....
Full User Guide
Page 181
...problem, continue trying the remaining solutions until the issue is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart... Solution 2: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Add/Remove Programs list, if they are present. Or, there might not have been another problem with the product. 8. Cause: ...
...problem, continue trying the remaining solutions until the issue is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart... Solution 2: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Add/Remove Programs list, if they are present. Or, there might not have been another problem with the product. 8. Cause: ...
Full User Guide
Page 182
...HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP ...double-click it using the CD that came with the product. 8. Remove all the items that you have been a problem when you are still having trouble scanning, remove the following additional applications from the computer and then reinstall it . 7....
...HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP ...double-click it using the CD that came with the product. 8. Remove all the items that you have been a problem when you are still having trouble scanning, remove the following additional applications from the computer and then reinstall it . 7....
Full User Guide
Page 183
... the computer • Solution 4: Uninstall and reinstall the product 180 Troubleshooting Do not connect the product to restart after you have been a problem when you originally installed the HP Photosmart Software. NOTE: If the Setup program does not appear, locate the setup.exe file on the computer to your computer. Troubleshooting Error occurred...
... the computer • Solution 4: Uninstall and reinstall the product 180 Troubleshooting Do not connect the product to restart after you have been a problem when you originally installed the HP Photosmart Software. NOTE: If the Setup program does not appear, locate the setup.exe file on the computer to your computer. Troubleshooting Error occurred...
Full User Guide
Page 186
.... Double-click Add/Remove Programs. 3. Select Click here to the computer with your product. NOTE: It is important that you have been another problem with the computer. Insert the HP Photosmart CD-ROM into your computer. Troubleshooting Solution 3: Restart the computer Solution: Restart the computer. Cause: There might have reinstalled the software. 6. NOTE...
.... Double-click Add/Remove Programs. 3. Select Click here to the computer with your product. NOTE: It is important that you have been another problem with the computer. Insert the HP Photosmart CD-ROM into your computer. Troubleshooting Solution 3: Restart the computer Solution: Restart the computer. Cause: There might have reinstalled the software. 6. NOTE...
Full User Guide
Page 187
... solution does not solve the problem, continue trying the remaining solutions until the issue is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the...
... solution does not solve the problem, continue trying the remaining solutions until the issue is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the...
Full User Guide
Page 190
... product software only recognizes JPG and TIF images. Solutions are trying to resolve the issue. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is a supported file type, the file might not be corrupted. File format not supported... from the computer Solution: Take some applications and try the task again. Cause: Some of the image you can print them using the HP Photosmart Software. Errors 187 Cause: No photos were found Solution: Close some photos with the most likely solution first. File not found on your...
... product software only recognizes JPG and TIF images. Solutions are trying to resolve the issue. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is a supported file type, the file might not be corrupted. File format not supported... from the computer Solution: Take some applications and try the task again. Cause: Some of the image you can print them using the HP Photosmart Software. Errors 187 Cause: No photos were found Solution: Close some photos with the most likely solution first. File not found on your...
Full User Guide
Page 191
...does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reinsert the memory card in the product • Solution 2: Reformat the memory card in your memory card to a computer, try printing those files by using the HP Photosmart Software. The copies might... If this did not solve the issue, try the next solution. Cause: Some of disk space • Card access error • Use only one card at a time • Card is inserted incorrectly • Card is damaged • Card is not fully inserted 188 Troubleshooting Cause: The ...
...does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reinsert the memory card in the product • Solution 2: Reformat the memory card in your memory card to a computer, try printing those files by using the HP Photosmart Software. The copies might... If this did not solve the issue, try the next solution. Cause: Some of disk space • Card access error • Use only one card at a time • Card is inserted incorrectly • Card is damaged • Card is not fully inserted 188 Troubleshooting Cause: The ...