Quick Start Guide
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....canontechsupport.com. * Support program specifics are found here. 2. Extended Service and Support - CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. In addition, the latest driver downloads, answers to frequently asked questions, product information...quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is a cost-attractive and easy-to-use extended service program that provides up to your Canon service and support, call (1-800-385-2155), or ...
....canontechsupport.com. * Support program specifics are found here. 2. Extended Service and Support - CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. In addition, the latest driver downloads, answers to frequently asked questions, product information...quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is a cost-attractive and easy-to-use extended service program that provides up to your Canon service and support, call (1-800-385-2155), or ...
Quick Start Guide
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... Colors Are Incorrect 24 Printing the Nozzle Check Pattern 25 Examining the Nozzle Check Pattern ...........27 Print Head Cleaning 28 Print Head Deep Cleaning 31 Aligning the Print Head 33 Replacing an Ink Tank 43 Keeping the Best Printing Results 49 Cleaning Your Printer 50 Troubleshooting... 57 Cannot Install the Printer Driver 58 Cannot Connect to Computer Properly.........60 Print Results Not Satisfactory 61 Printer Does Not Start 64 Printer Moves But Ink Is Not Ejected 65 Paper Does Not ...
... Colors Are Incorrect 24 Printing the Nozzle Check Pattern 25 Examining the Nozzle Check Pattern ...........27 Print Head Cleaning 28 Print Head Deep Cleaning 31 Aligning the Print Head 33 Replacing an Ink Tank 43 Keeping the Best Printing Results 49 Cleaning Your Printer 50 Troubleshooting... 57 Cannot Install the Printer Driver 58 Cannot Connect to Computer Properly.........60 Print Results Not Satisfactory 61 Printer Does Not Start 64 Printer Moves But Ink Is Not Ejected 65 Paper Does Not ...
Quick Start Guide
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...via Bluetooth Communication" on -screen manual. The message may encounter when using your computer, refer to "Troubleshooting" in the User's Guide on page 75 If an Error Occurs When the Printer Is Connected to view the on-screen manuals, see "Reading the On-screen Manuals" on the ...version of paper or paper is jammed, a troubleshooting message is not displayed. Take the appropriate action described in printing such as the printer is out of your operating system. * When infrared communication is performed with the computer, the...
...via Bluetooth Communication" on -screen manual. The message may encounter when using your computer, refer to "Troubleshooting" in the User's Guide on page 75 If an Error Occurs When the Printer Is Connected to view the on-screen manuals, see "Reading the On-screen Manuals" on the ...version of paper or paper is jammed, a troubleshooting message is not displayed. Take the appropriate action described in printing such as the printer is out of your operating system. * When infrared communication is performed with the computer, the...
Quick Start Guide
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...on the Installation Failure screen. (3)Click Back on the Printer Connection screen. (9)Select IR. (10)Click Next. (11)Follow the procedure described in your setup sheet to reinstall the printer driver. 58 Troubleshooting Action If you have no application software running. (8)...Follow the procedure described in your setup sheet to proceed beyond the Printer Connection screen. z When connecting through infrared communication (1)Click...
...on the Installation Failure screen. (3)Click Back on the Printer Connection screen. (9)Select IR. (10)Click Next. (11)Follow the procedure described in your setup sheet to reinstall the printer driver. 58 Troubleshooting Action If you have no application software running. (8)...Follow the procedure described in your setup sheet to proceed beyond the Printer Connection screen. z When connecting through infrared communication (1)Click...
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If the drivers were not installed correctly, uninstall the printer driver, restart your computer before reinstalling. Note If the installer was forced ...the followings: z Remove the CD-ROM from your computer. Restart your computer, and then reinstall the drivers. Contact a Canon Service representative. Refer to install the drivers. If the contents of the CD-ROM are displayed, there is not displayed,...a problem with the Setup CD-ROM. z Restart your computer, then insert it again. Troubleshooting 59 Cause Action Installation does not start installation.
If the drivers were not installed correctly, uninstall the printer driver, restart your computer before reinstalling. Note If the installer was forced ...the followings: z Remove the CD-ROM from your computer. Restart your computer, and then reinstall the drivers. Contact a Canon Service representative. Refer to install the drivers. If the contents of the CD-ROM are displayed, there is not displayed,...a problem with the Setup CD-ROM. z Restart your computer, then insert it again. Troubleshooting 59 Cause Action Installation does not start installation.
Quick Start Guide
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... ensure that your system environment supports USB 2.0 Hi-Speed connection. Action Your system environment is not fully compatible with USB 2.0 Hi-Speed, the printer will operate at a lower speed provided under USB 1.1. z The USB cable, and the USB hub if you are using one, support USB ...Cause Your system environment is not fully compatible with USB 2.0 Hi-Speed. z The USB port on page 60. 60 Troubleshooting z The USB 2.0 Hi-Speed driver operates properly. In this case, the printer operates properly but printing speed may slow down due to communication speed. Speed connection.
... ensure that your system environment supports USB 2.0 Hi-Speed connection. Action Your system environment is not fully compatible with USB 2.0 Hi-Speed, the printer will operate at a lower speed provided under USB 1.1. z The USB cable, and the USB hub if you are using one, support USB ...Cause Your system environment is not fully compatible with USB 2.0 Hi-Speed. z The USB port on page 60. 60 Troubleshooting z The USB 2.0 Hi-Speed driver operates properly. In this case, the printer operates properly but printing speed may slow down due to communication speed. Speed connection.
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...print from a PictBridgecompliant device To print from a wireless communication device To print from a Compliant Device" on page 64 Troubleshooting 61 Confirm by using your printer. Also, if you are incorrect, you set the print quality setting appropriately? Refer to the paper and image for ..." on page 62 z "Printed Surface Is Scratched/Paper Is Smudged" on page 62 z "Colors Are Uneven or Streaked" on page 20. See "Printing Photographs Directly from a computer Confirm by using the Canon Setup Utility. See also the sections below. In borderless printing, uneven...
...print from a PictBridgecompliant device To print from a wireless communication device To print from a Compliant Device" on page 64 Troubleshooting 61 Confirm by using your printer. Also, if you are incorrect, you set the print quality setting appropriately? Refer to the paper and image for ..." on page 62 z "Printed Surface Is Scratched/Paper Is Smudged" on page 62 z "Colors Are Uneven or Streaked" on page 20. See "Printing Photographs Directly from a computer Confirm by using the Canon Setup Utility. See also the sections below. In borderless printing, uneven...
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...performing duplex printing, if the specified paper size does not match the actual size of the Printer" on the printable side. Make sure that the paper you are using Photo Paper Pro or other Canon specialty paper. Ink tank is loaded with ink, causing printed paper to "Printing Area"...surface, make sure that the paper you install it. See "When Printing Becomes Faint or Colors Are Incorrect" on page 43. For details, see "Manual Print Head Alignment" on -screen manual. 62 Troubleshooting If the paper is too thin. For details, refer to become stained with the wrong ...
...performing duplex printing, if the specified paper size does not match the actual size of the Printer" on the printable side. Make sure that the paper you are using Photo Paper Pro or other Canon specialty paper. Ink tank is loaded with ink, causing printed paper to "Printing Area"...surface, make sure that the paper you install it. See "When Printing Becomes Faint or Colors Are Incorrect" on page 43. For details, see "Manual Print Head Alignment" on -screen manual. 62 Troubleshooting If the paper is too thin. For details, refer to become stained with the wrong ...
Quick Start Guide
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... lower edge of the paper may become stained with the Intensity Especially if you are using paper with high intensity, the setting in the printer driver set the Paper Thickness Lever to the left. * Reset the Paper Thickness Lever to the type of the corners or the whole ...become scratched or the corners or edges of the printer is within approximately 0.08 to 0.2 inches / 2 to the wider clearance between the print head and the loaded paper. For Plain Paper Turn the paper over and reload it is not curled. Troubleshooting 63 It may resolve the problem. For details...
... lower edge of the paper may become stained with the Intensity Especially if you are using paper with high intensity, the setting in the printer driver set the Paper Thickness Lever to the left. * Reset the Paper Thickness Lever to the type of the corners or the whole ...become scratched or the corners or edges of the printer is within approximately 0.08 to 0.2 inches / 2 to the wider clearance between the print head and the loaded paper. For Plain Paper Turn the paper over and reload it is not curled. Troubleshooting 63 It may resolve the problem. For details...
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...Cancel All Documents on -screen manual. (2)Click the Maintenance tab and then View Printer Status. See "Automatic Print Head Alignment" on page 36 and perform Manual Print Head Alignment. mark and the Canon logo on page 24 and perform any unnecessary print jobs, follow the procedure ... and click . The print jobs are deleted. Wait until printing starts. 64 Troubleshooting While the Power lamp is flashing green, the computer is off, turn the printer on the error condition. Colors Are Uneven or Streaked Cause Print Head nozzles are any necessary maintenance operations. For...
...Cancel All Documents on -screen manual. (2)Click the Maintenance tab and then View Printer Status. See "Automatic Print Head Alignment" on page 36 and perform Manual Print Head Alignment. mark and the Canon logo on page 24 and perform any unnecessary print jobs, follow the procedure ... and click . The print jobs are deleted. Wait until printing starts. 64 Troubleshooting While the Power lamp is flashing green, the computer is off, turn the printer on the error condition. Colors Are Uneven or Streaked Cause Print Head nozzles are any necessary maintenance operations. For...
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... paper with the print side facing UP. In such cases, reduce the sheets of paper. Printer Moves But Ink Is Not Ejected Cause Ink tank is curled." z Always load the paper ... maintenance operations. Make sure that the paper stack does not exceed the paper support load limit. Troubleshooting 65 z When printing on envelopes, see "Loading Paper" on page 63 to correct paper curl.... on page 13. Clean the Paper Feed Roller. See "When Printing Becomes Faint or Colors Are Incorrect" on page 15, and prepare the envelopes before loading. However, proper feeding of ...
... paper with the print side facing UP. In such cases, reduce the sheets of paper. Printer Moves But Ink Is Not Ejected Cause Ink tank is curled." z Always load the paper ... maintenance operations. Make sure that the paper stack does not exceed the paper support load limit. Troubleshooting 65 z When printing on envelopes, see "Loading Paper" on page 63 to correct paper curl.... on page 13. Clean the Paper Feed Roller. See "When Printing Becomes Faint or Colors Are Incorrect" on page 15, and prepare the envelopes before loading. However, proper feeding of ...
Quick Start Guide
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...the Print Head Cover and remove it. * Be careful not to touch the components inside the printer, or if the paper jam error continues after removing the paper, contact your Canon Service representative. After removing all print jobs in queue are canceled. Remove the paper following the...cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon Service representative. 66 Troubleshooting If you cannot pull the paper out, turn the printer off . (2)Open the Print Head Cover. (3)Push out the jammed paper toward the Paper Output ...
...the Print Head Cover and remove it. * Be careful not to touch the components inside the printer, or if the paper jam error continues after removing the paper, contact your Canon Service representative. After removing all print jobs in queue are canceled. Remove the paper following the...cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon Service representative. 66 Troubleshooting If you cannot pull the paper out, turn the printer off . (2)Open the Print Head Cover. (3)Push out the jammed paper toward the Paper Output ...
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...want to hold the ink used during Print Head Cleaning, for example. Then printing can continue printing. The printer has a built-in your Canon Service representative. Troubleshooting 67 Reload paper in the printer, and then press the RESUME/CANCEL button. z If the lamp on the ink tank is nearly full...into place. Five flashes: Print Head is not installed. / Print Head is recommended after the printing. Alarm Lamp Flashes Orange When a printer error occurs, the Alarm lamp flashes orange as follows: z The lock lever of the Print Head is not locked properly (there are two...
...want to hold the ink used during Print Head Cleaning, for example. Then printing can continue printing. The printer has a built-in your Canon Service representative. Troubleshooting 67 Reload paper in the printer, and then press the RESUME/CANCEL button. z If the lamp on the ink tank is nearly full...into place. Five flashes: Print Head is not installed. / Print Head is recommended after the printing. Alarm Lamp Flashes Orange When a printer error occurs, the Alarm lamp flashes orange as follows: z The lock lever of the Print Head is not locked properly (there are two...
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... out the above measures, if the problem continues after connecting the device to the printer. For details on Manual Print Head Alignment, see "Manual Print Head Alignment" on page 45. 68 Troubleshooting If this printer. / PictBridge compliant devices are attached to both Direct Print Port and Bluetooth Unit.... Eleven flashes: Automatic Print Head Alignment failed. The battery is off the printer, and then remove either of the supplied paper (Paper For Print Head Alignment) or A4/ Letter-sized Canon Matte Photo Paper MP-101 with this does not solve the problem, replace the...
... out the above measures, if the problem continues after connecting the device to the printer. For details on Manual Print Head Alignment, see "Manual Print Head Alignment" on page 45. 68 Troubleshooting If this printer. / PictBridge compliant devices are attached to both Direct Print Port and Bluetooth Unit.... Eleven flashes: Automatic Print Head Alignment failed. The battery is off the printer, and then remove either of the supplied paper (Paper For Print Head Alignment) or A4/ Letter-sized Canon Matte Photo Paper MP-101 with this does not solve the problem, replace the...
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...minutes or more. Connect the PictBridge compliant device or the Bluetooth Unit directly to continue printing in gray on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh). With this condition, you want to release the function for detecting the remaining ink level. Nineteen ... Bluetooth Unit Connector on page 44. Caution If you want to the printer. If you cannot confirm that the ink tank is set the ink tank properly. If a USB hub is connected. Troubleshooting 69 Action Ink has run out. Cause Seventeen Flashes: Ink has run...
...minutes or more. Connect the PictBridge compliant device or the Bluetooth Unit directly to continue printing in gray on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh). With this condition, you want to release the function for detecting the remaining ink level. Nineteen ... Bluetooth Unit Connector on page 44. Caution If you want to the printer. If you cannot confirm that the ink tank is set the ink tank properly. If a USB hub is connected. Troubleshooting 69 Action Ink has run out. Cause Seventeen Flashes: Ink has run...
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... set properly since the Print Head Holder moves to the computer, and try printing again. 70 Troubleshooting Consult the reseller of the Print Head Holder is not ready. Press the Canon logo on page 67. After that the Power lamp is initializing. If the problem is not ...the ink tank and set properly, do not remove it once. (2)Plug the printer back in the printer. For details on how to resolve the problem. (1)Disconnect the printer cable from the printer, turn the printer off , turn the printer back on . z If you cannot confirm that the USB cable is not...
... set properly since the Print Head Holder moves to the computer, and try printing again. 70 Troubleshooting Consult the reseller of the Print Head Holder is not ready. Press the Canon logo on page 67. After that the Power lamp is initializing. If the problem is not ...the ink tank and set properly, do not remove it once. (2)Plug the printer back in the printer. For details on how to resolve the problem. (1)Disconnect the printer cable from the printer, turn the printer off , turn the printer back on . z If you cannot confirm that the USB cable is not...
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... the computer through Infrared Communication" of the relay device for Print to the printer and the computer. Troubleshooting 71 In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and Faxes. Printer driver is lit green. in to the following the procedure described in the...securely plugged in "Cannot Print Properly through infrared communication, select IR as a user account with Canon XXX appearing in "Alarm Lamp Flashes Orange" on page 68 in the Printer column is not ready. Make sure that the Power lamp is not installed properly. on page ...
... the computer through Infrared Communication" of the relay device for Print to the printer and the computer. Troubleshooting 71 In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and Faxes. Printer driver is lit green. in to the following the procedure described in the...securely plugged in "Cannot Print Properly through infrared communication, select IR as a user account with Canon XXX appearing in "Alarm Lamp Flashes Orange" on page 68 in the Printer column is not ready. Make sure that the Power lamp is not installed properly. on page ...
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... 68 in "Alarm Lamp Flashes Orange" on page 67. 72 Troubleshooting Action See "Nineteen Flashes: A USB hub is almost full." If your printer's name does not appear in Printer, follow the procedure described in Printer on the Print dialog box. on page 69 in Printer on the Print dialog box. Action See "Eleven flashes: Automatic...
... 68 in "Alarm Lamp Flashes Orange" on page 67. 72 Troubleshooting Action See "Nineteen Flashes: A USB hub is almost full." If your printer's name does not appear in Printer, follow the procedure described in Printer on the Print dialog box. on page 69 in Printer on the Print dialog box. Action See "Eleven flashes: Automatic...
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... Cause Ink has run out. on page 69 in "Alarm Lamp Flashes Orange" on page 67. Ink Info Number: 1689 Is Displayed Cause Printer detected ink out condition. Troubleshooting 73 Ink Info Number: 1600 Is Displayed Cause Ink may have run out. Action See "Eighteen Flashes...: Printer detected ink out condition." Action See "Four Flashes: The Print Head Lock Lever is not locked properly. / Ink tank is not installed properly. / Ink ...
... Cause Ink has run out. on page 69 in "Alarm Lamp Flashes Orange" on page 67. Ink Info Number: 1689 Is Displayed Cause Printer detected ink out condition. Troubleshooting 73 Ink Info Number: 1600 Is Displayed Cause Ink may have run out. Action See "Eighteen Flashes...: Printer detected ink out condition." Action See "Four Flashes: The Print Head Lock Lever is not locked properly. / Ink tank is not installed properly. / Ink ...
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... and their solution, also refer to the instruction manual of paper you are indicated on Canon-brand PictBridge compliant devices. For other troubles on your PictBridge compliant device. * To resume... the lever to the right. Close the Print Head Cover on page 67. 74 Troubleshooting on page 68 in the display on the device, contact the manufacturer. Adjust the...Action Images are the possible errors that may also reduce print quality. Depending on the printer instead of the printer is more likely to get dirty due to the wider clearance between the print head ...
... and their solution, also refer to the instruction manual of paper you are indicated on Canon-brand PictBridge compliant devices. For other troubles on your PictBridge compliant device. * To resume... the lever to the right. Close the Print Head Cover on page 67. 74 Troubleshooting on page 68 in the display on the device, contact the manufacturer. Adjust the...Action Images are the possible errors that may also reduce print quality. Depending on the printer instead of the printer is more likely to get dirty due to the wider clearance between the print head ...