Quick Start Guide
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... Colors Are Incorrect 24 Printing the Nozzle Check Pattern 25 Examining the Nozzle Check Pattern ...........27 Print Head Cleaning 28 Print Head Deep Cleaning 31 Aligning the Print Head 33 Replacing an Ink Tank 43 Keeping the Best Printing Results 49 Cleaning Your Printer 50 Troubleshooting... 57 Cannot Install the Printer Driver 58 Cannot Connect to Computer Properly.........60 Print Results Not Satisfactory 61 Printer Does Not Start 64 Printer Moves But Ink Is Not Ejected 65 Paper Does Not ...
... Colors Are Incorrect 24 Printing the Nozzle Check Pattern 25 Examining the Nozzle Check Pattern ...........27 Print Head Cleaning 28 Print Head Deep Cleaning 31 Aligning the Print Head 33 Replacing an Ink Tank 43 Keeping the Best Printing Results 49 Cleaning Your Printer 50 Troubleshooting... 57 Cannot Install the Printer Driver 58 Cannot Connect to Computer Properly.........60 Print Results Not Satisfactory 61 Printer Does Not Start 64 Printer Moves But Ink Is Not Ejected 65 Paper Does Not ...
Quick Start Guide
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...using your operating system. * When infrared communication is performed with the computer, the printer status monitor screen is displayed automatically. Troubleshooting This section describes troubleshooting tips for troubleshooting. z "Cannot Install the Printer Driver" on page 58 z "Cannot Connect to a Computer When an error occurs ... Take the appropriate action described in printing such as the printer is out of your computer, refer to "Troubleshooting" in the User's Guide on page 75 If an Error Occurs When the Printer Is Connected to Computer Properly" on page 60 z "Print...
...using your operating system. * When infrared communication is performed with the computer, the printer status monitor screen is displayed automatically. Troubleshooting This section describes troubleshooting tips for troubleshooting. z "Cannot Install the Printer Driver" on page 58 z "Cannot Connect to a Computer When an error occurs ... Take the appropriate action described in printing such as the printer is out of your computer, refer to "Troubleshooting" in the User's Guide on page 75 If an Error Occurs When the Printer Is Connected to Computer Properly" on page 60 z "Print...
Quick Start Guide
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... screen. (9)Select IR. (10)Click Next. (11)Follow the procedure described in your setup sheet to reinstall the printer driver. 58 Troubleshooting z When connecting with a USB cable (1)Click Cancel on the Printer Connection screen. (2)Click Start Over on the Installation Failure screen. (3)Click Back on the screen that appears next. (4)Click Custom Install...
... screen. (9)Select IR. (10)Click Next. (11)Follow the procedure described in your setup sheet to reinstall the printer driver. 58 Troubleshooting z When connecting with a USB cable (1)Click Cancel on the Printer Connection screen. (2)Click Start Over on the Installation Failure screen. (3)Click Back on the screen that appears next. (4)Click Custom Install...
Quick Start Guide
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... the system may be in your setup sheet for proper installation. Troubleshooting 59 If the contents of the CD-ROM are displayed, there ...procedure not followed correctly. (1)Double-click the CD-ROM icon on the displayed window. Contact a Canon Service representative. If other discs are displayed, double-click MSETUP4.EXE. Cause Action Installation does ...not start installation. If the drivers were not installed correctly, uninstall the printer driver, restart your computer before reinstalling. Note If the installer was forced to be able to ...
... the system may be in your setup sheet for proper installation. Troubleshooting 59 If the contents of the CD-ROM are displayed, there ...procedure not followed correctly. (1)Double-click the CD-ROM icon on the displayed window. Contact a Canon Service representative. If other discs are displayed, double-click MSETUP4.EXE. Cause Action Installation does ...not start installation. If the drivers were not installed correctly, uninstall the printer driver, restart your computer before reinstalling. Note If the installer was forced to be able to ...
Quick Start Guide
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...2.0 Hi-Speed driver operates properly. Speed connection. Action Your system environment is not compatible with USB 2.0 Hi-Speed. In this case, the printer operates properly but printing speed may slow down due to use a certified USB 2.0 Hi-Speed cable. We recommend the cable to ensure that... Hi-Speed Connection Does Not Work Cause Your system environment is not fully compatible with USB 2.0. z The USB port on page 60. 60 Troubleshooting Check the following to be no longer than around 10 feet / 3 meters. Important For details on your computer supports USB 2.0 Hi-Speed ...
...2.0 Hi-Speed driver operates properly. Speed connection. Action Your system environment is not compatible with USB 2.0 Hi-Speed. In this case, the printer operates properly but printing speed may slow down due to use a certified USB 2.0 Hi-Speed cable. We recommend the cable to ensure that... Hi-Speed Connection Does Not Work Cause Your system environment is not fully compatible with USB 2.0. z The USB port on page 60. 60 Troubleshooting Check the following to be no longer than around 10 feet / 3 meters. Important For details on your computer supports USB 2.0 Hi-Speed ...
Quick Start Guide
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... "Printing trough Wireless Communication" and "Using the Canon Setup Utility" of the paper type setting and the loaded paper. Confirm by using your printer. z Check 3: If the problem is not satisfactory such as white streaks, misaligned lines, and uneven colors, confirm the paper and print quality settings first...or Has Ink Blots" on page 62 z "Printed Surface Is Scratched/Paper Is Smudged" on page 62 z "Colors Are Uneven or Streaked" on page 64 Troubleshooting 61 Refer to the paper and image for printing. Refer to confirm the paper and print quality settings differs depending on...
... "Printing trough Wireless Communication" and "Using the Canon Setup Utility" of the paper type setting and the loaded paper. Confirm by using your printer. z Check 3: If the problem is not satisfactory such as white streaks, misaligned lines, and uneven colors, confirm the paper and print quality settings first...or Has Ink Blots" on page 62 z "Printed Surface Is Scratched/Paper Is Smudged" on page 62 z "Colors Are Uneven or Streaked" on page 64 Troubleshooting 61 Refer to the paper and image for printing. Refer to confirm the paper and print quality settings differs depending on...
Quick Start Guide
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... Media" on the error condition. See "When Printing Becomes Faint or Colors Are Incorrect" on -screen manual. 62 Troubleshooting Cleaning the Paper Feed Roller will become smudged. See "Media Types You...if the specified paper size does not match the actual size of paper. Inside of the Printer" on the printable side. For details on page 36 and perform Manual Print Head Alignment...see if the paper you are using Photo Paper Pro or other Canon specialty paper. z Check to "Printing Area" in deep color, we recommend using is curled." Note To prevent the inside ...
... Media" on the error condition. See "When Printing Becomes Faint or Colors Are Incorrect" on -screen manual. 62 Troubleshooting Cleaning the Paper Feed Roller will become smudged. See "Media Types You...if the specified paper size does not match the actual size of paper. Inside of the Printer" on the printable side. For details on page 36 and perform Manual Print Head Alignment...see if the paper you are using Photo Paper Pro or other Canon specialty paper. z Check to "Printing Area" in deep color, we recommend using is curled." Note To prevent the inside ...
Quick Start Guide
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...Guide on the media type, the paper may be smudged or may become stained with high intensity, the setting in the printer driver set the Paper Thickness Lever to the left. * Reset the Paper Thickness Lever to "Printing Area" in height.... the surface. (2)Roll up . Adjust the position of the Paper Thickness Lever according to the type of the printer is curled. paper may become wavy, causing paper abrasion. It may improve the print result. This may resolve the... the inside of paper you are printing beyond the recommended printing area. Troubleshooting 63 Depending on .
...Guide on the media type, the paper may be smudged or may become stained with high intensity, the setting in the printer driver set the Paper Thickness Lever to the left. * Reset the Paper Thickness Lever to "Printing Area" in height.... the surface. (2)Roll up . Adjust the position of the Paper Thickness Lever according to the type of the printer is curled. paper may become wavy, causing paper abrasion. It may improve the print result. This may resolve the... the inside of paper you are printing beyond the recommended printing area. Troubleshooting 63 Depending on .
Quick Start Guide
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...See "When Printing Becomes Faint or Colors Are Incorrect" on the Restarting your computer may not be printed misaligned. If you install it. Unnecessary print jobs are left in progress. (2)Select the print job to delete and click . mark and the Canon logo on page 24 and perform ... sending them . (1)Open the printer properties dialog box. See "Automatic Print Head Alignment" on the error condition. Action Open the Print Head Cover of the User's Guide on . Open the Print Head Cover, then press the ink tank until printing starts. 64 Troubleshooting The print jobs are clogged....
...See "When Printing Becomes Faint or Colors Are Incorrect" on the Restarting your computer may not be printed misaligned. If you install it. Unnecessary print jobs are left in progress. (2)Select the print job to delete and click . mark and the Canon logo on page 24 and perform ... sending them . (1)Open the printer properties dialog box. See "Automatic Print Head Alignment" on the error condition. Action Open the Print Head Cover of the User's Guide on . Open the Print Head Cover, then press the ink tank until printing starts. 64 Troubleshooting The print jobs are clogged....
Quick Start Guide
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...the Rear Tray. Paper Does Not Feed Properly Cause Action Printing on inappropriate type of the printer to confirm how the ink lamps light or flash, and then take the appropriate action ... is suitable. Paper not loaded properly. z Set the Paper Thickness Lever to correct paper curl. Troubleshooting 65 on page 13. z When loading two or more sheets of paper, align the edges of...maintenance operations. Action Open the Print Head Cover of paper. See "When Printing Becomes Faint or Colors Are Incorrect" on page 15, and prepare the envelopes before loading. Paper Feed Roller is ...
...the Rear Tray. Paper Does Not Feed Properly Cause Action Printing on inappropriate type of the printer to confirm how the ink lamps light or flash, and then take the appropriate action ... is suitable. Paper not loaded properly. z Set the Paper Thickness Lever to correct paper curl. Troubleshooting 65 on page 13. z When loading two or more sheets of paper, align the edges of...maintenance operations. Action Open the Print Head Cover of paper. See "When Printing Becomes Faint or Colors Are Incorrect" on page 15, and prepare the envelopes before loading. Paper Feed Roller is ...
Quick Start Guide
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... the paper jam error continues after removing the paper, contact your Canon Service representative. 66 Troubleshooting Note z For details on how to load paper, see "Paper Does Not Feed Properly" on . Paper Jams Important If you need to turn off the printer to remove jammed paper during printing, refer to "Printing from Your...
... the paper jam error continues after removing the paper, contact your Canon Service representative. 66 Troubleshooting Note z For details on how to load paper, see "Paper Does Not Feed Properly" on . Paper Jams Important If you need to turn off the printer to remove jammed paper during printing, refer to "Printing from Your...
Quick Start Guide
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... printing is in ink absorber to hold the ink used during Print Head Cleaning, for example. Troubleshooting 67 Four Flashes: The Print Head Lock Lever is not locked properly. / Ink tank is replaced..., ink may not be damaged. Contact your setup sheet to install the Print Head. The printer has a built-in progress and you can continue. Press the RESUME/CANCEL button to cancel ...lever of error that the ink absorber is not locked properly (there are recommended to contact your Canon service representative as early as shown below. Five flashes: Print Head is not installed. / Print ...
... printing is in ink absorber to hold the ink used during Print Head Cleaning, for example. Troubleshooting 67 Four Flashes: The Print Head Lock Lever is not locked properly. / Ink tank is replaced..., ink may not be damaged. Contact your setup sheet to install the Print Head. The printer has a built-in progress and you can continue. Press the RESUME/CANCEL button to cancel ...lever of error that the ink absorber is not locked properly (there are recommended to contact your Canon service representative as early as shown below. Five flashes: Print Head is not installed. / Print ...
Quick Start Guide
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... causes are as follows: z Paper of size other than A4 or Letter is off the printer, and then remove either of the supplied paper (Paper For Print Head Alignment) or A4/ Letter-sized Canon Matte Photo Paper MP-101 with this does not solve the problem, replace the ink tank.... compliant devices again. Press the RESUME/CANCEL button on the printer to the Direct Print Port or Bluetooth Unit Connector on page 45. 68 Troubleshooting Disconnect the USB cable connecting the printer and the device, and then reconnect it to the printer. Press the RESUME/CANCEL button to dismiss the error, and...
... causes are as follows: z Paper of size other than A4 or Letter is off the printer, and then remove either of the supplied paper (Paper For Print Head Alignment) or A4/ Letter-sized Canon Matte Photo Paper MP-101 with this does not solve the problem, replace the ink tank.... compliant devices again. Press the RESUME/CANCEL button on the printer to the Direct Print Port or Bluetooth Unit Connector on page 45. 68 Troubleshooting Disconnect the USB cable connecting the printer and the device, and then reconnect it to the printer. Press the RESUME/CANCEL button to dismiss the error, and...
Quick Start Guide
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... caused by continuation of printing under the current condition may damage the printer. Eighteen Flashes: Printer detected ink out condition. Printer detected ink out condition. (The lamp on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh). With this condition, you want to continue printing in... more. See "With the Computer Screen" on the ink tank flashes.) Replace the ink tank and close the Print Head Cover. Troubleshooting 69 Please be advised that , perform the steps 1 and 2 once again. Power Lamp Flashes Green and Alarm Lamp Flashes Orange...
... caused by continuation of printing under the current condition may damage the printer. Eighteen Flashes: Printer detected ink out condition. Printer detected ink out condition. (The lamp on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh). With this condition, you want to continue printing in... more. See "With the Computer Screen" on the ink tank flashes.) Replace the ink tank and close the Print Head Cover. Troubleshooting 69 Please be advised that , perform the steps 1 and 2 once again. Power Lamp Flashes Green and Alarm Lamp Flashes Orange...
Quick Start Guide
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... that the ink tank is set properly, do not remove it once. (2)Plug the printer back in the printer. Action Follow the procedure below to the computer, and try printing again. 70 Troubleshooting If the Power lamp is not connected properly. For details on how to the right,... contact your Canon Service representative. Writing Error/Output Error/Communication Error Cause The printer is set the ink tank properly. Caution If you...
... that the ink tank is set properly, do not remove it once. (2)Plug the printer back in the printer. Action Follow the procedure below to the computer, and try printing again. 70 Troubleshooting If the Power lamp is not connected properly. For details on how to the right,... contact your Canon Service representative. Writing Error/Output Error/Communication Error Cause The printer is set the ink tank properly. Caution If you...
Quick Start Guide
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... be a problem with administrator privilege. (2)Click Control Panel, then Printer under Hardware and Sound. If the Alarm lamp is lit green. If printing starts normally, there is selected for details. Troubleshooting 71 Make sure that the USB cable is initializing. Replace the USB... cable and try printing again. In Windows 2000, click Control Panel then Printers. (3)Right-click the Canon XXX icon, then select Properties. (4)Click the...
... be a problem with administrator privilege. (2)Click Control Panel, then Printer under Hardware and Sound. If the Alarm lamp is lit green. If printing starts normally, there is selected for details. Troubleshooting 71 Make sure that the USB cable is initializing. Replace the USB... cable and try printing again. In Windows 2000, click Control Panel then Printers. (3)Right-click the Canon XXX icon, then select Properties. (4)Click the...
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..." on page 67. 72 Troubleshooting on page 69 in "Alarm Lamp Flashes Orange" on page 67. Error Number: 2500 Is Displayed Cause Automatic Print Head Alignment has failed. Action Select your computer. (1)Select Print & Fax Preferences from Printer. (2)Check that your printer's name is displayed in your printer's name is almost full. Cause...
..." on page 67. 72 Troubleshooting on page 69 in "Alarm Lamp Flashes Orange" on page 67. Error Number: 2500 Is Displayed Cause Automatic Print Head Alignment has failed. Action Select your computer. (1)Select Print & Fax Preferences from Printer. (2)Check that your printer's name is displayed in your printer's name is almost full. Cause...
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on page 67 in "Alarm Lamp Flashes Orange" on page 67. Action See "Eighteen Flashes: Printer detected ink out condition." Ink Info Number: 1600 Is Displayed Cause Ink may have run out. Troubleshooting 73 on page 69 in "Alarm Lamp Flashes Orange" on page 67. Ink Info Number: ...1689 Is Displayed Cause Printer detected ink out condition. on page 69 in "Alarm Lamp Flashes Orange" on page ...
on page 67 in "Alarm Lamp Flashes Orange" on page 67. Action See "Eighteen Flashes: Printer detected ink out condition." Ink Info Number: 1600 Is Displayed Cause Ink may have run out. Troubleshooting 73 on page 69 in "Alarm Lamp Flashes Orange" on page 67. Ink Info Number: ...1689 Is Displayed Cause Printer detected ink out condition. on page 69 in "Alarm Lamp Flashes Orange" on page ...
Quick Start Guide
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... your PictBridge compliant device to the instruction manual of selecting Continue. on page 68 in use" "No paper" "Paper jam" "Paper lever error" "Printer cover open" "No print head" "Waste tank full" / "ink absorber full" "No ink" / "Ink cassette error" "Ink Error" Action Images... on . Error Message On PictBridge Compliant Device "Printer in "Alarm Lamp Flashes Orange" on how to resolve the error, see "Eight flashes: Ink absorber is installed. For details on page 67. 74 Troubleshooting For details on Canon-brand PictBridge compliant devices. Adjust the position of paper...
... your PictBridge compliant device to the instruction manual of selecting Continue. on page 68 in use" "No paper" "Paper jam" "Paper lever error" "Printer cover open" "No print head" "Waste tank full" / "ink absorber full" "No ink" / "Ink cassette error" "Ink Error" Action Images... on . Error Message On PictBridge Compliant Device "Printer in "Alarm Lamp Flashes Orange" on how to resolve the error, see "Eight flashes: Ink absorber is installed. For details on page 67. 74 Troubleshooting For details on Canon-brand PictBridge compliant devices. Adjust the position of paper...
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... reconnect the PictBridge compliant device to the printer. Cannot Print Properly via Bluetooth Communication To troubleshoot printing via Bluetooth communication, refer to the User's Guide on -screen manual. If the same error occurs, contact your Canon Service representative. Error Message On PictBridge Compliant Device "Hardware Error" "Printer error" Action If the battery is attached...
... reconnect the PictBridge compliant device to the printer. Cannot Print Properly via Bluetooth Communication To troubleshoot printing via Bluetooth communication, refer to the User's Guide on -screen manual. If the same error occurs, contact your Canon Service representative. Error Message On PictBridge Compliant Device "Hardware Error" "Printer error" Action If the battery is attached...