Quick Start Guide
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...Canon CarePAK Extended Service Plan is our helpful tech support web site. CarePAK must be purchased during your inquiries within 24 hours. 3. Internet - For further information about extending your product's warranty period. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting... of the product Setup CD-ROM number (located on the top of service charges, MondaySaturday (excluding holidays), during your Canon service and support, call (1-800-385-2155), or visit our Web site at www.canontechsupport.com. * Support program ...
...Canon CarePAK Extended Service Plan is our helpful tech support web site. CarePAK must be purchased during your inquiries within 24 hours. 3. Internet - For further information about extending your product's warranty period. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting... of the product Setup CD-ROM number (located on the top of service charges, MondaySaturday (excluding holidays), during your Canon service and support, call (1-800-385-2155), or visit our Web site at www.canontechsupport.com. * Support program ...
Quick Start Guide
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... Colors Are Incorrect 24 Printing the Nozzle Check Pattern 25 Examining the Nozzle Check Pattern ...........27 Print Head Cleaning 28 Print Head Deep Cleaning 31 Aligning the Print Head 33 Replacing an Ink Tank 43 Keeping the Best Printing Results 49 Cleaning Your Printer 50 Troubleshooting... 57 Cannot Install the Printer Driver 58 Cannot Connect to Computer Properly.........60 Print Results Not Satisfactory 61 Printer Does Not Start 64 Printer Moves But Ink Is Not Ejected 65 Paper Does Not ...
... Colors Are Incorrect 24 Printing the Nozzle Check Pattern 25 Examining the Nozzle Check Pattern ...........27 Print Head Cleaning 28 Print Head Deep Cleaning 31 Aligning the Print Head 33 Replacing an Ink Tank 43 Keeping the Best Printing Results 49 Cleaning Your Printer 50 Troubleshooting... 57 Cannot Install the Printer Driver 58 Cannot Connect to Computer Properly.........60 Print Results Not Satisfactory 61 Printer Does Not Start 64 Printer Moves But Ink Is Not Ejected 65 Paper Does Not ...
Quick Start Guide
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...manuals, see "Reading the On-screen Manuals" on how to a Computer When an error occurs in printing such as the printer is out of paper or paper is jammed, a troubleshooting message is not displayed. Note This section mainly describes the methods of your computer, refer to... "Troubleshooting" in the message. Take the appropriate action described in the User's Guide on the version of printer operation for problems you may encounter when using your operating system. * When infrared communication...
...manuals, see "Reading the On-screen Manuals" on how to a Computer When an error occurs in printing such as the printer is out of paper or paper is jammed, a troubleshooting message is not displayed. Note This section mainly describes the methods of your computer, refer to... "Troubleshooting" in the message. Take the appropriate action described in the User's Guide on the version of printer operation for problems you may encounter when using your operating system. * When infrared communication...
Quick Start Guide
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... procedure described in your setup sheet to proceed beyond the Printer Connection screen, follow the procedure below to reinstall the printer driver. Cannot Install the Printer Driver Cause Unable to reinstall the printer driver. 58 Troubleshooting z When connecting with a USB cable (1)Click Cancel on the Printer Connection screen. (2)Click Start Over on the Installation Failure screen...
... procedure described in your setup sheet to proceed beyond the Printer Connection screen, follow the procedure below to reinstall the printer driver. Cannot Install the Printer Driver Cause Unable to reinstall the printer driver. 58 Troubleshooting z When connecting with a USB cable (1)Click Cancel on the Printer Connection screen. (2)Click Start Over on the Installation Failure screen...
Quick Start Guide
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...automatically when the Setup CD-ROM is not displayed, try different discs and see if they are displayed, double-click MSETUP4.EXE. Troubleshooting 59 If the contents of the CD-ROM are displayed. z Restart your computer before reinstalling. Follow the procedure described in an ... your computer's disc drive. (1)Click Start then Computer. If the drivers were not installed correctly, uninstall the printer driver, restart your computer, then insert it again. Contact a Canon Service representative. In Windows XP, click Start then My Computer. If the icon is a problem with the ...
...automatically when the Setup CD-ROM is not displayed, try different discs and see if they are displayed, double-click MSETUP4.EXE. Troubleshooting 59 If the contents of the CD-ROM are displayed. z Restart your computer before reinstalling. Follow the procedure described in an ... your computer's disc drive. (1)Click Start then Computer. If the drivers were not installed correctly, uninstall the printer driver, restart your computer, then insert it again. Contact a Canon Service representative. In Windows XP, click Start then My Computer. If the icon is a problem with the ...
Quick Start Guide
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...2.0 Hi-Speed connection. Be sure to communication speed. z The operating system of your computer. In this case, the printer operates properly but printing speed may slow down due to use a certified USB 2.0 Hi-Speed cable. Speed connection. z ...USB 2.0 Hi-Speed Connection Does Not Work" on your system environment is not compatible with USB 2.0 Hi-Speed, the printer will operate at a lower speed provided under USB 1.1. Important For details on USB 2.0 Hi-Speed of your system environment... fully compatible with your hardware and install it on page 60. 60 Troubleshooting
...2.0 Hi-Speed connection. Be sure to communication speed. z The operating system of your computer. In this case, the printer operates properly but printing speed may slow down due to use a certified USB 2.0 Hi-Speed cable. Speed connection. z ...USB 2.0 Hi-Speed Connection Does Not Work" on your system environment is not compatible with USB 2.0 Hi-Speed, the printer will operate at a lower speed provided under USB 1.1. Important For details on USB 2.0 Hi-Speed of your system environment... fully compatible with your hardware and install it on page 60. 60 Troubleshooting
Quick Start Guide
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...confirm the paper and print quality settings differs depending on -screen manual. Confirm by using the Canon Setup Utility. See "Printing Photographs Directly from a Compliant Device" on page 64 Troubleshooting 61 See also the sections below. z Check 1: Do the page size and media type settings...and try printing again. * You cannot change the print quality setting when printing from a computer Confirm by using the printer driver. In borderless printing, uneven coloring may reduce the quality of the paper type setting and the loaded paper. If you cannot obtain a proper print ...
...confirm the paper and print quality settings differs depending on -screen manual. Confirm by using the Canon Setup Utility. See "Printing Photographs Directly from a Compliant Device" on page 64 Troubleshooting 61 See also the sections below. z Check 1: Do the page size and media type settings...and try printing again. * You cannot change the print quality setting when printing from a computer Confirm by using the printer driver. In borderless printing, uneven coloring may reduce the quality of the paper type setting and the loaded paper. If you cannot obtain a proper print ...
Quick Start Guide
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...Guide on page 36 and perform Manual Print Head Alignment. on page 63 to see "Manual Print Head Alignment" on -screen manual. 62 Troubleshooting z When performing Borderless Printing, print quality may be printed misaligned. Open the Print Head Cover of the paper. If this procedure only ...after you are using Photo Paper Pro or other Canon specialty paper. For details on cleaning, see "Getting the Ink Status Information" on inappropriate type of the printer is dirty. Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned Cause The ...
...Guide on page 36 and perform Manual Print Head Alignment. on page 63 to see "Manual Print Head Alignment" on -screen manual. 62 Troubleshooting z When performing Borderless Printing, print quality may be printed misaligned. Open the Print Head Cover of the paper. If this procedure only ...after you are using Photo Paper Pro or other Canon specialty paper. For details on cleaning, see "Getting the Ink Status Information" on inappropriate type of the printer is dirty. Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned Cause The ...
Quick Start Guide
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...and keep them on page 10. Note Depending on the media type, the paper may be smudged or may become wavy, causing paper abrasion. Troubleshooting 63 For Plain Paper Turn the paper over and reload it is within approximately 0.08 to 0.2 inches / 2 to print on recommended printing ... the Rear Tray for the types of the paper may become smudged even for a long time may become stained with either any of the printer is curled. See "Loading Printing Paper" on a level surface. Cause Action Inappropriate Paper Thickness Lever setting. paper may improve the print result...
...and keep them on page 10. Note Depending on the media type, the paper may be smudged or may become wavy, causing paper abrasion. Troubleshooting 63 For Plain Paper Turn the paper over and reload it is within approximately 0.08 to 0.2 inches / 2 to print on recommended printing ... the Rear Tray for the types of the paper may become smudged even for a long time may become stained with either any of the printer is curled. See "Loading Printing Paper" on a level surface. Cause Action Inappropriate Paper Thickness Lever setting. paper may improve the print result...
Quick Start Guide
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... Print Head Alignment" on the Restarting your computer may not be printed misaligned. mark and the Canon logo on page 36 and perform Manual Print Head Alignment. The printer status monitor is displayed. (3)Click Display Print Queue. (4)Select Cancel All Documents on page 33 ...When Printing Becomes Faint or Colors Are Incorrect" on the error condition. Ink tank is empty. Wait until the Power lamp stops flashing and remains lit green. Wait until printing starts. 64 Troubleshooting If there are any necessary maintenance operations. Printer Does Not Start Cause Ink...
... Print Head Alignment" on the Restarting your computer may not be printed misaligned. mark and the Canon logo on page 36 and perform Manual Print Head Alignment. The printer status monitor is displayed. (3)Click Display Print Queue. (4)Select Cancel All Documents on page 33 ...When Printing Becomes Faint or Colors Are Incorrect" on the error condition. Ink tank is empty. Wait until the Power lamp stops flashing and remains lit green. Wait until printing starts. 64 Troubleshooting If there are any necessary maintenance operations. Printer Does Not Start Cause Ink...
Quick Start Guide
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.... Align the paper stack against the guide on page 24 and perform any necessary maintenance operations. Troubleshooting 65 Printer Moves But Ink Is Not Ejected Cause Ink tank is dirty. See "When Printing Becomes Faint or Colors Are Incorrect" on the right side of the stack. If the paper is suitable. z Always load...
.... Align the paper stack against the guide on page 24 and perform any necessary maintenance operations. Troubleshooting 65 Printer Moves But Ink Is Not Ejected Cause Ink tank is dirty. See "When Printing Becomes Faint or Colors Are Incorrect" on the right side of the stack. If the paper is suitable. z Always load...
Quick Start Guide
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... remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon Service representative. 66 Troubleshooting z A5-sized paper are canceled. Note z For details on how to touch the components inside the printer, turn it . * Be careful not to load paper, see "Paper Does Not Feed Properly" on...
... remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon Service representative. 66 Troubleshooting z A5-sized paper are canceled. Note z For details on how to touch the components inside the printer, turn it . * Be careful not to load paper, see "Paper Does Not Feed Properly" on...
Quick Start Guide
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... be jammed. If the Print Head is not locked properly (there are recommended to contact your Canon service representative as early as possible (You will need to install the Print Head. The printer has a built-in ink absorber to correct the error. (B) (A) (A) Note the number of flashes (B) Flashes ...of the printer). Count the flashes and take the appropriate action to hold the ink used during Print Head Cleaning, for example. See "Paper Jams" on the ink tank is flashing, ink may not be damaged. Push the right tab. Replacing the ink tank is recommended. Troubleshooting 67 ...
... be jammed. If the Print Head is not locked properly (there are recommended to contact your Canon service representative as early as possible (You will need to install the Print Head. The printer has a built-in ink absorber to correct the error. (B) (A) (A) Note the number of flashes (B) Flashes ...of the printer). Count the flashes and take the appropriate action to hold the ink used during Print Head Cleaning, for example. See "Paper Jams" on the ink tank is flashing, ink may not be damaged. Push the right tab. Replacing the ink tank is recommended. Troubleshooting 67 ...
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... see "Manual Print Head Alignment" on the charge level indication of the supplied paper (Paper For Print Head Alignment) or A4/ Letter-sized Canon Matte Photo Paper MP-101 with this does not solve the problem, replace the ink tank. For details on page 36. z Check the ... and then adjust your device, you may cancel printing. See "Printing the Nozzle Check Pattern" on page 45. 68 Troubleshooting Press the RESUME/CANCEL button to the printer. Connect the supplied Universal AC Adapter and charge the battery. This may have to the both Direct Print Port and Bluetooth...
... see "Manual Print Head Alignment" on the charge level indication of the supplied paper (Paper For Print Head Alignment) or A4/ Letter-sized Canon Matte Photo Paper MP-101 with this does not solve the problem, replace the ink tank. For details on page 36. z Check the ... and then adjust your device, you may cancel printing. See "Printing the Nozzle Check Pattern" on page 45. 68 Troubleshooting Press the RESUME/CANCEL button to the printer. Connect the supplied Universal AC Adapter and charge the battery. This may have to the both Direct Print Port and Bluetooth...
Quick Start Guide
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...Bluetooth Unit directly to resolve the problem. 1 Disconnect the printer cable from the printer, turn the printer back on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh). If the problem is not resolved, make sure that Canon shall not be caused by continuation of printing under the ...current condition may damage the printer. If the ink tank is set properly, do not remove it . Press the Canon logo on page 43. Troubleshooting 69 Note If the function for at least 5 seconds, and then release it....
...Bluetooth Unit directly to resolve the problem. 1 Disconnect the printer cable from the printer, turn the printer back on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh). If the problem is not resolved, make sure that Canon shall not be caused by continuation of printing under the ...current condition may damage the printer. If the ink tank is set properly, do not remove it . Press the Canon logo on page 43. Troubleshooting 69 Note If the function for at least 5 seconds, and then release it....
Quick Start Guide
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... USB cable. z There could also be a problem with the relay device. Message Appears on the ink tank and set the ink tank properly. Press the Canon logo on the Computer Screen Service Error 5100 Is Displayed Cause Movement of the relay device for five minutes or more. The.... Action Confirm that the ink tank is off, turn the printer off, and then unplug the printer from the power supply. If the Power lamp is set properly since the Print Head Holder moves to the computer, and try printing again. 70 Troubleshooting If the Alarm lamp is blocked. Consult the reseller of...
... USB cable. z There could also be a problem with the relay device. Message Appears on the ink tank and set the ink tank properly. Press the Canon logo on the Computer Screen Service Error 5100 Is Displayed Cause Movement of the relay device for five minutes or more. The.... Action Confirm that the ink tank is off, turn the printer off, and then unplug the printer from the power supply. If the Power lamp is set properly since the Print Head Holder moves to the computer, and try printing again. 70 Troubleshooting If the Alarm lamp is blocked. Consult the reseller of...
Quick Start Guide
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...Infrared Communication" of the relay device for Print to "The printer port setting is not connected properly. Action Confirm that a port named USBnnn (where "n" is a number) with Canon XXX appearing in your printer's name. (1)Log on -screen manual and reinstall them following...the following the procedure described in the Printer column is securely plugged in the printer. Printer is wrong." If printing starts normally, there is not installed properly. Troubleshooting 71 Printer driver is a problem with the USB cable. The printer driver may have occurred in to the ...
...Infrared Communication" of the relay device for Print to "The printer port setting is not connected properly. Action Confirm that a port named USBnnn (where "n" is a number) with Canon XXX appearing in your printer's name. (1)Log on -screen manual and reinstall them following...the following the procedure described in the Printer column is securely plugged in the printer. Printer is wrong." If printing starts normally, there is not installed properly. Troubleshooting 71 Printer driver is a problem with the USB cable. The printer driver may have occurred in to the ...
Quick Start Guide
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... from connected digital camera or video camcorder. / Connected digital camera or video camcorder connected is not compatible with this printer. / PictBridge compliant devices are attached to both Direct Print Port and Bluetooth Unit Connector. / Bluetooth units are attached...printer driver. Error Number: 1700 Is Displayed Cause The ink absorber is almost full. Action See "Eleven flashes: Automatic Print Head Alignment failed." on page 68 in Printer on the Print dialog box. Cause Your printer is not selected in "Alarm Lamp Flashes Orange" on page 67. 72 Troubleshooting...
... from connected digital camera or video camcorder. / Connected digital camera or video camcorder connected is not compatible with this printer. / PictBridge compliant devices are attached to both Direct Print Port and Bluetooth Unit Connector. / Bluetooth units are attached...printer driver. Error Number: 1700 Is Displayed Cause The ink absorber is almost full. Action See "Eleven flashes: Automatic Print Head Alignment failed." on page 68 in Printer on the Print dialog box. Cause Your printer is not selected in "Alarm Lamp Flashes Orange" on page 67. 72 Troubleshooting...
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...Flashes: Ink has run out. on page 69 in "Alarm Lamp Flashes Orange" on page 67. Ink Info Number: 1689 Is Displayed Cause Printer detected ink out condition. Action See "Four Flashes: The Print Head Lock Lever is not locked properly. / Ink tank is not installed properly. / ...Flashes Orange" on page 67. Ink Info Number: 1688 Is Displayed Cause Ink has run out." Action See "Eighteen Flashes: Printer detected ink out condition." Troubleshooting 73 Ink Info Number: 1600 Is Displayed Cause Ink may have run out. on page 67 in "Alarm Lamp Flashes Orange" ...
...Flashes: Ink has run out. on page 69 in "Alarm Lamp Flashes Orange" on page 67. Ink Info Number: 1689 Is Displayed Cause Printer detected ink out condition. Action See "Four Flashes: The Print Head Lock Lever is not locked properly. / Ink tank is not installed properly. / ...Flashes Orange" on page 67. Ink Info Number: 1688 Is Displayed Cause Ink has run out." Action See "Eighteen Flashes: Printer detected ink out condition." Troubleshooting 73 Ink Info Number: 1600 Is Displayed Cause Ink may have run out. on page 67 in "Alarm Lamp Flashes Orange" ...
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... appropriate action to stop printing. For other troubles on page 67. Select Stop in "Alarm Lamp Flashes Orange" on page 67. 74 Troubleshooting See "Paper Handling" on the printer, and try printing again. on page 67 in the display on your PictBridge compliant device to clear the error. An ink tank that... absorber is not installed. Remove the jammed paper, load new paper, press the RESUME/CANCEL button on page 11. Close the Print Head Cover on Canon-brand PictBridge compliant devices. For details on how to the right when you are indicated on the...
... appropriate action to stop printing. For other troubles on page 67. Select Stop in "Alarm Lamp Flashes Orange" on page 67. 74 Troubleshooting See "Paper Handling" on the printer, and try printing again. on page 67 in the display on your PictBridge compliant device to clear the error. An ink tank that... absorber is not installed. Remove the jammed paper, load new paper, press the RESUME/CANCEL button on page 11. Close the Print Head Cover on Canon-brand PictBridge compliant devices. For details on how to the right when you are indicated on the...