Quick Start Guide
Page 2
... at a very attractive price. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to change without notice. CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. In addition, the latest driver downloads, answers to frequently asked questions, product...
... at a very attractive price. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to change without notice. CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. In addition, the latest driver downloads, answers to frequently asked questions, product...
Quick Start Guide
Page 5
... 57 Examining the Nozzle Check Pattern ...........58 Print Head Cleaning 60 Print Head Deep Cleaning 62 Aligning the Print Head 64 Cleaning Your Machine 68 Troubleshooting 71 Error Message Is Displayed on the LCD ......72 LCD Cannot Be Seen At All 74 An Unintended Language Is Displayed on the LCD 75...
... 57 Examining the Nozzle Check Pattern ...........58 Print Head Cleaning 60 Print Head Deep Cleaning 62 Aligning the Print Head 64 Cleaning Your Machine 68 Troubleshooting 71 Error Message Is Displayed on the LCD ......72 LCD Cannot Be Seen At All 74 An Unintended Language Is Displayed on the LCD 75...
Quick Start Guide
Page 75
Troubleshooting This section describes troubleshooting tips for your problem, refer to End of Job" on page 78 z "Part of the Page Is Not Printed" on page 78 z "Colors Are Unclear" ... Perform Faster" Message Is Displayed (Windows XP Only)" on page 77 z "Print Results Not Satisfactory" on page 78 z "Cannot Print to the on page 93 Troubleshooting 71 Note If you cannot find appropriate tips for problems you may encounter when using the machine.
Troubleshooting This section describes troubleshooting tips for your problem, refer to End of Job" on page 78 z "Part of the Page Is Not Printed" on page 78 z "Colors Are Unclear" ... Perform Faster" Message Is Displayed (Windows XP Only)" on page 77 z "Print Results Not Satisfactory" on page 78 z "Cannot Print to the on page 93 Troubleshooting 71 Note If you cannot find appropriate tips for problems you may encounter when using the machine.
Quick Start Guide
Page 76
...run out. z The machine may have run out. U041 If the lamp on the ink tank is displayed on the memory card that Canon shall not be liable for detecting the remaining ink level. Replacing the ink tank is memorized. Press and hold the Stop/Reset button for... Windows operating system. Fast flashing (at about 1-second intervals) indicates the tank is recommended. z Photo data edited or processed on page 50. 72 Troubleshooting Replacing the ink tank is empty. See "Replacing an Ink Tank" on a computer must be advised that can continue. Replace the ink tank." If...
...run out. z The machine may have run out. U041 If the lamp on the ink tank is displayed on the memory card that Canon shall not be liable for detecting the remaining ink level. Replacing the ink tank is memorized. Press and hold the Stop/Reset button for... Windows operating system. Fast flashing (at about 1-second intervals) indicates the tank is recommended. z Photo data edited or processed on page 50. 72 Troubleshooting Replacing the ink tank is empty. See "Replacing an Ink Tank" on a computer must be advised that can continue. Replace the ink tank." If...
Quick Start Guide
Page 77
...Easy Setup Instructions to the machine. Press the OK button to dismiss the error message, and print the nozzle check pattern to strong light. Troubleshooting 73 U072 "More than A4 or Letter is already installed, remove the Print Head once and then reinstall it . If the Print Head is...Inner cover is replaced, you can damage the machine. Press OK and repeat operation. Do not open . "Some ink tanks are recommended to contact a Canon service representative as early as follows: z Paper of size other than one ink tanks of the machine so that is exposed to check the status...
...Easy Setup Instructions to the machine. Press the OK button to dismiss the error message, and print the nozzle check pattern to strong light. Troubleshooting 73 U072 "More than A4 or Letter is already installed, remove the Print Head once and then reinstall it . If the Print Head is...Inner cover is replaced, you can damage the machine. Press OK and repeat operation. Do not open . "Some ink tanks are recommended to contact a Canon service representative as early as follows: z Paper of size other than one ink tanks of the machine so that is exposed to check the status...
Quick Start Guide
Page 78
... ink tank. Connect the power cord and press the ON/ OFF button. On the Operation Panel, press a button other than the ON/OFF button. 74 Troubleshooting Press and hold the Stop/Reset button for at least 5 seconds, and then release it. * With this machine. (The lamp on . Then, turn on .... U140 U150 z The ink tank is off the machine, and unplug the power cord of the machine back in this error still remains, contact a Canon service representative. "Scanner is not released. The Scanner Lock Switch is not operating correctly." The Card Slot is lit The LCD may damage the machine...
... ink tank. Connect the power cord and press the ON/ OFF button. On the Operation Panel, press a button other than the ON/OFF button. 74 Troubleshooting Press and hold the Stop/Reset button for at least 5 seconds, and then release it. * With this machine. (The lamp on . Then, turn on .... U140 U150 z The ink tank is off the machine, and unplug the power cord of the machine back in this error still remains, contact a Canon service representative. "Scanner is not released. The Scanner Lock Switch is not operating correctly." The Card Slot is lit The LCD may damage the machine...
Quick Start Guide
Page 79
... the language you want to be displayed according to select , then press the OK button. (3)Press the } button four times, then press the OK button. Troubleshooting 75 If the Bluetooth unit is not selected. Select the language you want to be displayed, then press the OK button.
... the language you want to be displayed according to select , then press the OK button. (3)Press the } button four times, then press the OK button. Troubleshooting 75 If the Bluetooth unit is not selected. Select the language you want to be displayed, then press the OK button.
Quick Start Guide
Page 80
...condition and you may be able to install the drivers. Click Start > My Computer > double-click the CD-ROM icon . Contact a Canon service representative. Restart your computer, and then reinstall the drivers. If the CD-ROM icon is inserted into your computer's disc drive. ... program, Msetup4.exe. If the drivers were not installed correctly, uninstall the MP Drivers, restart your computer before reinstalling. 76 Troubleshooting Installation does not start automatically when the Setup CD-ROM is not displayed on your desktop to the Printer Driver Guide onscreen manual...
...condition and you may be able to install the drivers. Click Start > My Computer > double-click the CD-ROM icon . Contact a Canon service representative. Restart your computer, and then reinstall the drivers. If the CD-ROM icon is inserted into your computer's disc drive. ... program, Msetup4.exe. If the drivers were not installed correctly, uninstall the MP Drivers, restart your computer before reinstalling. 76 Troubleshooting Installation does not start automatically when the Setup CD-ROM is not displayed on your desktop to the Printer Driver Guide onscreen manual...
Quick Start Guide
Page 81
... the Setup CD-ROM. z The USB cable, and the USB hub if you insert the CD-ROM. If the CD-ROM icon is defective. Contact a Canon service representative. Action Your system environment is not fully compatible with your hardware and install it on USB 2.0 Hi-Speed of your system environment, contact... fully compatible with USB 2.0. Speed connection. z The operating system of the USB 2.0 Hi-Speed driver compatible with USB 2.0 Hi-Speed. If the icon is visible. Troubleshooting 77
... the Setup CD-ROM. z The USB cable, and the USB hub if you insert the CD-ROM. If the CD-ROM icon is defective. Contact a Canon service representative. Action Your system environment is not fully compatible with your hardware and install it on USB 2.0 Hi-Speed of your system environment, contact... fully compatible with USB 2.0. Speed connection. z The operating system of the USB 2.0 Hi-Speed driver compatible with USB 2.0 Hi-Speed. If the icon is visible. Troubleshooting 77
Quick Start Guide
Page 82
... the Page Setup sheet. When performing automatic duplex printing, the printable area at the top of the User's Guide on the Media Type setting. 78 Troubleshooting Cause Action Media Type setting in the Page Setup sheet and select Use reduced printing. Colors Are Unclear (1)Open the Print dialog box. Print...
... the Page Setup sheet. When performing automatic duplex printing, the printable area at the top of the User's Guide on the Media Type setting. 78 Troubleshooting Cause Action Media Type setting in the Page Setup sheet and select Use reduced printing. Colors Are Unclear (1)Open the Print dialog box. Print...
Quick Start Guide
Page 83
...Head, and how to check that the Media Type set in the Operation Panel does not match the actual type of the loaded printing paper. Troubleshooting 79 If an ink lamp is flashing red fast at about 1-second intervals or is not lit, the tank is not resolved after performing ...(A) Correct L-shaped air hole. (B) Incorrect Part of the orange tape is remaining. If there is not lit, press the mark on page 56. Contact your Canon service representative. Replace the ink tank, and close the Scanning Unit (Printer Cover). Open the Scanning Unit (Printer Cover) and check the ink lamps. If...
...Head, and how to check that the Media Type set in the Operation Panel does not match the actual type of the loaded printing paper. Troubleshooting 79 If an ink lamp is flashing red fast at about 1-second intervals or is not lit, the tank is not resolved after performing ...(A) Correct L-shaped air hole. (B) Incorrect Part of the orange tape is remaining. If there is not lit, press the mark on page 56. Contact your Canon service representative. Replace the ink tank, and close the Scanning Unit (Printer Cover). Open the Scanning Unit (Printer Cover) and check the ink lamps. If...
Quick Start Guide
Page 84
...unclear prints or prints with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Pro or other Canon specialty paper. Cause Action Media Type setting in the Operation Panel matches the type of the loaded printing paper. Inside of paper. If...Operation Panel matches the type of the loaded printing paper. For details on cleaning, see "Manual Print Head Alignment" on page 69. 80 Troubleshooting Print quality is not set in each mode to become smudged. Action If paper is misaligned. When performing Two-sided copy, if the paper...
...unclear prints or prints with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Pro or other Canon specialty paper. Cause Action Media Type setting in the Operation Panel matches the type of the loaded printing paper. Inside of paper. If...Operation Panel matches the type of the loaded printing paper. For details on cleaning, see "Manual Print Head Alignment" on page 69. 80 Troubleshooting Print quality is not set in each mode to become smudged. Action If paper is misaligned. When performing Two-sided copy, if the paper...
Quick Start Guide
Page 85
... performing Borderless Printing, print quality may become dirty, not feed properly, or both. For details, refer to "Opening the Canon IJ Printer Utility (Macintosh)" in a direction opposite to paper curl as follows. (1)With the printing side (A) facing up,... the corners or the whole printing surface curled, the paper may be reduced at a time. To open the Canon IJ Printer Utility (Macintosh®), refer to the Printer Driver Guide on -screen manual. Paper is also applied ..., select the Prevent paper abrasion check box, and then click Send. Troubleshooting 81
... performing Borderless Printing, print quality may become dirty, not feed properly, or both. For details, refer to "Opening the Canon IJ Printer Utility (Macintosh)" in a direction opposite to paper curl as follows. (1)With the printing side (A) facing up,... the corners or the whole printing surface curled, the paper may be reduced at a time. To open the Canon IJ Printer Utility (Macintosh®), refer to the Printer Driver Guide on -screen manual. Paper is also applied ..., select the Prevent paper abrasion check box, and then click Send. Troubleshooting 81
Quick Start Guide
Page 86
... side of your original document in the Operation Panel and try printing again. See "Cleaning the Platen Glass and Document Cover" on page 50. 82 Troubleshooting If an ink lamp is flashing red at about 1-second intervals, the tank is low. See "Replacing an Ink Tank" on page 22. Slow flashing...
... side of your original document in the Operation Panel and try printing again. See "Cleaning the Platen Glass and Document Cover" on page 50. 82 Troubleshooting If an ink lamp is flashing red at about 1-second intervals, the tank is low. See "Replacing an Ink Tank" on page 22. Slow flashing...
Quick Start Guide
Page 87
... X v.10.2.8, click the printer icon in the Dock to select individual print jobs in (A). Peel off the ink tank and the air hole is remaining. Troubleshooting 83 You may solve the problem. Confirm that the ink tanks are left as illustrated in Windows XP or Windows 2000. (5)When the confirmation message...
... X v.10.2.8, click the printer icon in the Dock to select individual print jobs in (A). Peel off the ink tank and the air hole is remaining. Troubleshooting 83 You may solve the problem. Confirm that the ink tanks are left as illustrated in Windows XP or Windows 2000. (5)When the confirmation message...
Quick Start Guide
Page 88
... or Cassette. For details on cleaning, see "Loading Paper" on -screen manual, and prepare the envelopes before loading. Inner Cover is even slightly open. 84 Troubleshooting If not, change the paper source using the printer driver, refer to the Printer Driver Guide on page 10. Check to "Envelopes" in the Auto...
... or Cassette. For details on cleaning, see "Loading Paper" on -screen manual, and prepare the envelopes before loading. Inner Cover is even slightly open. 84 Troubleshooting If not, change the paper source using the printer driver, refer to the Printer Driver Guide on page 10. Check to "Envelopes" in the Auto...
Quick Start Guide
Page 89
...confirm that you are using such paper to print documents consisting mainly of the same paper in the Auto Sheet Feeder in portrait orientation. Troubleshooting 85 If you cannot remove the paper or the paper tears inside the machine. Note z For details on how to touch the ... jammed paper as it . z If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. Reprint if necessary. We do not recommend using the correct paper and are canceled. Do not load it in the landscape orientation...
...confirm that you are using such paper to print documents consisting mainly of the same paper in the Auto Sheet Feeder in portrait orientation. Troubleshooting 85 If you cannot remove the paper or the paper tears inside the machine. Note z For details on how to touch the ... jammed paper as it . z If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. Reprint if necessary. We do not recommend using the correct paper and are canceled. Do not load it in the landscape orientation...
Quick Start Guide
Page 90
... the machine. Wait until the jammed paper is sticking out of the Cassette, reload the paper in until it back on. Reprint if necessary. 86 Troubleshooting Remove the paper following the procedure below . (1)Turn off the machine in step 2, all print jobs in portrait orientation regardless of A4 or Letter-sized... procedure below . (1)Open the Rear Cover. (2)If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative.
... the machine. Wait until the jammed paper is sticking out of the Cassette, reload the paper in until it back on. Reprint if necessary. 86 Troubleshooting Remove the paper following the procedure below . (1)Turn off the machine in step 2, all print jobs in portrait orientation regardless of A4 or Letter-sized... procedure below . (1)Open the Rear Cover. (2)If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative.
Quick Start Guide
Page 91
...paper is sticking out of paper inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. Troubleshooting 87 Action Note When reloading the paper in the machine, see "Paper Does Not Feed Properly" on page 84 to its ...original position immediately after removing the paper, contact your Canon service representative. Note When reloading the paper into the machine, see "Paper Does ...
...paper is sticking out of paper inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. Troubleshooting 87 Action Note When reloading the paper in the machine, see "Paper Does Not Feed Properly" on page 84 to its ...original position immediately after removing the paper, contact your Canon service representative. Note When reloading the paper into the machine, see "Paper Does ...
Quick Start Guide
Page 92
...with the relay device. Uninstall them following port(s). An out of time. In non-XP Windows, click Start > Settings > Printers. (2)Click the Canon MP960 Printer icon. (3)Open the File menu and select Properties. (4)Click the Ports tab to the computer, and try printing again. The machine is not... initializing. MP Drivers are using , or reinstall the MP Drivers. The MP Drivers may have occurred in the Easy Setup Instructions. 88 Troubleshooting While the POWER lamp is flashing blue, the machine is not correct, change the paper source. Error Message Appears on . Printer port...
...with the relay device. Uninstall them following port(s). An out of time. In non-XP Windows, click Start > Settings > Printers. (2)Click the Canon MP960 Printer icon. (3)Open the File menu and select Properties. (4)Click the Ports tab to the computer, and try printing again. The machine is not... initializing. MP Drivers are using , or reinstall the MP Drivers. The MP Drivers may have occurred in the Easy Setup Instructions. 88 Troubleshooting While the POWER lamp is flashing blue, the machine is not correct, change the paper source. Error Message Appears on . Printer port...