Quick Start Guide
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...Canon technical support and includes Canon's superb InstantExchange product replacement program. Email Tech Support - For more information and updated program specifics, please visit our web site at www.canonesp.com. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting...on the inside of the product Model Number (located on the front of service charges, MondaySaturday (excluding holidays), during your Canon service and support, call (1-800-385-2155), or visit our Web site at www.canontechsupport.com. * Support program specifics...
...Canon technical support and includes Canon's superb InstantExchange product replacement program. Email Tech Support - For more information and updated program specifics, please visit our web site at www.canonesp.com. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting...on the inside of the product Model Number (located on the front of service charges, MondaySaturday (excluding holidays), during your Canon service and support, call (1-800-385-2155), or visit our Web site at www.canontechsupport.com. * Support program specifics...
Quick Start Guide
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... 57 Examining the Nozzle Check Pattern ...........58 Print Head Cleaning 60 Print Head Deep Cleaning 62 Aligning the Print Head 64 Cleaning Your Machine 68 Troubleshooting 71 Error Message Is Displayed on the LCD ......72 LCD Cannot Be Seen At All 74 An Unintended Language Is Displayed on the LCD 75...
... 57 Examining the Nozzle Check Pattern ...........58 Print Head Cleaning 60 Print Head Deep Cleaning 62 Aligning the Print Head 64 Cleaning Your Machine 68 Troubleshooting 71 Error Message Is Displayed on the LCD ......72 LCD Cannot Be Seen At All 74 An Unintended Language Is Displayed on the LCD 75...
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Troubleshooting This section describes troubleshooting tips for your problem, refer to End of Job" on page 78 z "Part of the Page Is Not Printed" on page 78 z "Colors Are Unclear" ... Perform Faster" Message Is Displayed (Windows XP Only)" on page 77 z "Print Results Not Satisfactory" on page 78 z "Cannot Print to the on page 93 Troubleshooting 71
Troubleshooting This section describes troubleshooting tips for your problem, refer to End of Job" on page 78 z "Part of the Page Is Not Printed" on page 78 z "Colors Are Unclear" ... Perform Faster" Message Is Displayed (Windows XP Only)" on page 77 z "Print Results Not Satisfactory" on page 78 z "Cannot Print to the on page 93 Troubleshooting 71
Quick Start Guide
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... ink tank is flashing, ink may have run out. "The following ink may have run out. (The lamp on the memory card that Canon shall not be printed from the computer. U163 Note If multiple ink lamps are flashing red, check how fast they are no photos in the... message. Fast flashing (at about 1-second intervals) indicates the tank is recommended. z Photo data edited or processed on page 50. 72 Troubleshooting Replacing the ink tank is empty. z The machine may damage the machine. See "Replacing an Ink Tank" on a computer must be liable for detecting...
... ink tank is flashing, ink may have run out. "The following ink may have run out. (The lamp on the memory card that Canon shall not be printed from the computer. U163 Note If multiple ink lamps are flashing red, check how fast they are no photos in the... message. Fast flashing (at about 1-second intervals) indicates the tank is recommended. z Photo data edited or processed on page 50. 72 Troubleshooting Replacing the ink tank is empty. z The machine may damage the machine. See "Replacing an Ink Tank" on a computer must be liable for detecting...
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... as follows: z Paper of size other than one ink tanks of the Print Head. Automatic Print Head Alignment cannot be incompatible. Troubleshooting 73 Install the print head." U072 "More than A4 or Letter is installed." Remove the device and check the manual supplied with ...printing is disabled once the ink absorber becomes completely full and until the ink absorber is not installed. Perform necessary operations according your Canon service representative. After carrying out the above measures, if the problem continues after connecting the device to dismiss the error message, ...
... as follows: z Paper of size other than one ink tanks of the Print Head. Automatic Print Head Alignment cannot be incompatible. Troubleshooting 73 Install the print head." U072 "More than A4 or Letter is installed." Remove the device and check the manual supplied with ...printing is disabled once the ink absorber becomes completely full and until the ink absorber is not installed. Perform necessary operations according your Canon service representative. After carrying out the above measures, if the problem continues after connecting the device to dismiss the error message, ...
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...machine. z If the POWER lamp is not operating correctly." On the Operation Panel, press a button other than the ON/OFF button. 74 Troubleshooting Replace the ink tank." Printing with this operation, releasing the function for detecting the remaining ink level. If you want to continue printing in ... The ink tank is off the machine, and unplug the power cord of the machine back in this error still remains, contact a Canon service representative. After a while, plug the power cord of the machine from the power supply. "The following ink cannot be correctly detected.
...machine. z If the POWER lamp is not operating correctly." On the Operation Panel, press a button other than the ON/OFF button. 74 Troubleshooting Replace the ink tank." Printing with this operation, releasing the function for detecting the remaining ink level. If you want to continue printing in ... The ink tank is off the machine, and unplug the power cord of the machine back in this error still remains, contact a Canon service representative. After a while, plug the power cord of the machine from the power supply. "The following ink cannot be correctly detected.
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Select the language you want to be displayed, then press the OK button. Troubleshooting 75 If the Bluetooth unit is not selected. Wait for about 5 seconds, select , and then press the OK button. (2)Press the ] button to select , then ...
Select the language you want to be displayed, then press the OK button. Troubleshooting 75 If the Bluetooth unit is not selected. Wait for about 5 seconds, select , and then press the OK button. (2)Press the ] button to select , then ...
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.... Cannot Install the MP Drivers Cause Unable to the Printer Driver Guide onscreen manual. Contact a Canon service representative. If the drivers were not installed correctly, uninstall the MP Drivers, restart your computer before reinstalling. 76 Troubleshooting In non-XP Windows, open the My Computer window and then double-click the CD-ROM...
.... Cannot Install the MP Drivers Cause Unable to the Printer Driver Guide onscreen manual. Contact a Canon service representative. If the drivers were not installed correctly, uninstall the MP Drivers, restart your computer before reinstalling. 76 Troubleshooting In non-XP Windows, open the My Computer window and then double-click the CD-ROM...
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... of your computer supports USB 2.0 Hi-Speed connection. Important For details on your system environment supports USB 2.0 Hi-Speed connection. Troubleshooting 77 Confirm that your computer. Be sure to ensure that the CD-ROM icon is visible in the window. Obtain and install the...if they are using one, support USB 2.0 Hi- Action Your system environment is defective. z The USB port on page 77. Contact a Canon service representative. Action If your computer supports USB 2.0 Hi-Speed connection. Speed connection. If the icon is visible. Check the following to ...
... of your computer supports USB 2.0 Hi-Speed connection. Important For details on your system environment supports USB 2.0 Hi-Speed connection. Troubleshooting 77 Confirm that your computer. Be sure to ensure that the CD-ROM icon is visible in the window. Obtain and install the...if they are using one, support USB 2.0 Hi- Action Your system environment is defective. z The USB port on page 77. Contact a Canon service representative. Action If your computer supports USB 2.0 Hi-Speed connection. Speed connection. If the icon is visible. Check the following to ...
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... Page Size setting set in the Operation Panel matches the type of printout color may affect the layout depending on the Media Type setting. 78 Troubleshooting The quality of the loaded printing paper. Then, select the Reduce spool data size check box in borderless printing depending on your document. (1)Open the...
... Page Size setting set in the Operation Panel matches the type of printout color may affect the layout depending on the Media Type setting. 78 Troubleshooting The quality of the loaded printing paper. Then, select the Reduce spool data size check box in borderless printing depending on your document. (1)Open the...
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... Information" on page 50. z If the problem is not lit, press the mark on page 56. z If the problem is running low. Troubleshooting 79 If an ink lamp is flashing red slowly at about 3-second intervals, ink is still not resolved after 24 hours or later. Replace the...second intervals or is not lit, the tank is remaining. Action Open the Scanning Unit (Printer Cover) and check the ink lamps. Contact your Canon service representative. Ink Does Not Come Out/Printing Does Not Start/Printing Is Blurred/ Colors Are Wrong/Straight Lines Are Misaligned Cause Ink...
... Information" on page 50. z If the problem is not lit, press the mark on page 56. z If the problem is running low. Troubleshooting 79 If an ink lamp is flashing red slowly at about 3-second intervals, ink is still not resolved after 24 hours or later. Replace the...second intervals or is not lit, the tank is remaining. Action Open the Scanning Unit (Printer Cover) and check the ink lamps. Contact your Canon service representative. Ink Does Not Come Out/Printing Does Not Start/Printing Is Blurred/ Colors Are Wrong/Straight Lines Are Misaligned Cause Ink...
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... loaded printing paper. Inside of the loaded printing paper. Especially when using Photo Paper Pro or other Canon specialty paper. Perform the Bottom Plate Cleaning to High(qualitypriority). For details on page 69. 80 Troubleshooting See "Automatic Print Head Alignment" on page 10. See "Media Types You Cannot Use" on page 64...
... loaded printing paper. Inside of the loaded printing paper. Especially when using Photo Paper Pro or other Canon specialty paper. Perform the Bottom Plate Cleaning to High(qualitypriority). For details on page 69. 80 Troubleshooting See "Automatic Print Head Alignment" on page 10. See "Media Types You Cannot Use" on page 64...
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... Guide on -screen manual. When Prevent paper abrasion is selected, the setting is curled. For details on settings, refer to "Opening the Canon IJ Printer Utility (Macintosh)" in a direction opposite to direct printing from a digital camera. Cause Action Printing on -screen manual. Paper is... Printing. Use such paper after correcting paper curl as seen below. (1) (2) Printing on is complete, and then click Send. Troubleshooting 81 Selecting the Prevent paper abrasion setting will widen the clearance between the Print Head and the loaded paper. Open the printer properties...
... Guide on -screen manual. When Prevent paper abrasion is selected, the setting is curled. For details on settings, refer to "Opening the Canon IJ Printer Utility (Macintosh)" in a direction opposite to direct printing from a digital camera. Cause Action Printing on -screen manual. Paper is... Printing. Use such paper after correcting paper curl as seen below. (1) (2) Printing on is complete, and then click Send. Troubleshooting 81 Selecting the Prevent paper abrasion setting will widen the clearance between the Print Head and the loaded paper. Open the printer properties...
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... ink lamp is flashing red at about 3-second intervals) indicates ink is empty. See "Error Message Is Displayed on the LCD" on page 50. 82 Troubleshooting For details on -screen manual. Colors Are Uneven or Streaked Cause Action Print quality is not suitable for the original. The original document is...
... ink lamp is flashing red at about 3-second intervals) indicates ink is empty. See "Error Message Is Displayed on the LCD" on page 50. 82 Troubleshooting For details on -screen manual. Colors Are Uneven or Streaked Cause Action Print quality is not suitable for the original. The original document is...
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... the procedure below to delete them. (1)Open the printer properties dialog box. Refer to delete and click . The print jobs are left as illustrated in (A). Troubleshooting 83 Open the Scanning Unit (Printer Cover) and check the ink lamps. If there are deleted. The print jobs are any orange parts are left...
... the procedure below to delete them. (1)Open the printer properties dialog box. Refer to delete and click . The print jobs are left as illustrated in (A). Troubleshooting 83 Open the Scanning Unit (Printer Cover) and check the ink lamps. If there are deleted. The print jobs are any orange parts are left...
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... cleaning, see "Loading Paper" on page 15. Paper source selection is not completely closed. Inner Cover is inappropriate. If paper is even slightly open. 84 Troubleshooting z When loading two or more sheets of paper, align the edges of the following when you have prepared the envelopes, load them in the machine...
... cleaning, see "Loading Paper" on page 15. Paper source selection is not completely closed. Inner Cover is inappropriate. If paper is even slightly open. 84 Troubleshooting z When loading two or more sheets of paper, align the edges of the following when you have prepared the envelopes, load them in the machine...
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...using such paper to touch the components inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. Paper Jams Cause Action Paper jammed in the machine, and press the OK button on the machine. The paper will be..."Loading Printing Paper" on the machine. Remove the paper following the procedure below . (1)Load a single sheet of text. The paper is easier. Troubleshooting 85 z When reloading the paper in the landscape orientation. (2)Turn off and turn it back on page 84 to confirm that you cannot remove the...
...using such paper to touch the components inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. Paper Jams Cause Action Paper jammed in the machine, and press the OK button on the machine. The paper will be..."Loading Printing Paper" on the machine. Remove the paper following the procedure below . (1)Load a single sheet of text. The paper is easier. Troubleshooting 85 z When reloading the paper in the landscape orientation. (2)Turn off and turn it back on page 84 to confirm that you cannot remove the...
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... paper jam error continues after removing the paper, contact your Canon service representative. z Be careful not to remove the paper out in step 2, remove the Cassette. (5)Slowly pull the jammed paper out. (6)If any paper is automatically ejected. Reprint if necessary. 86 Troubleshooting Cause Landscape 4" x 6" / 101.6 x 152.4 mm paper loaded in the...
... paper jam error continues after removing the paper, contact your Canon service representative. z Be careful not to remove the paper out in step 2, remove the Cassette. (5)Slowly pull the jammed paper out. (6)If any paper is automatically ejected. Reprint if necessary. 86 Troubleshooting Cause Landscape 4" x 6" / 101.6 x 152.4 mm paper loaded in the...
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If the paper is sticking out of paper inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. If you . If you are using the correct paper and are loading it into the machine correctly. Reload paper in ...the paper into the machine. (6)Press the OK button on page 84 to its original position immediately after removing the paper, contact your Canon service representative. Troubleshooting 87 Cause Paper jammed inside the machine at the transport unit. (Continued) Paper jammed inside the machine, or if the paper jam...
If the paper is sticking out of paper inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. If you . If you are using the correct paper and are loading it into the machine correctly. Reload paper in ...the paper into the machine. (6)Press the OK button on page 84 to its original position immediately after removing the paper, contact your Canon service representative. Troubleshooting 87 Cause Paper jammed inside the machine at the transport unit. (Continued) Paper jammed inside the machine, or if the paper jam...
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... plugged in to the following port. For details on how to confirm the port settings. If paper is loaded, make sure that MPUSBPRNnn (Canon MP960 Printer) is not ready. Consult the reseller of time. z There could also be installed properly. Wait until the POWER lamp stops flashing...be a problem with the relay device. The machine is initializing. The MP Drivers may have occurred in the Easy Setup Instructions. 88 Troubleshooting Load paper and press the OK button. If the paper source is not correct, change the port setting according to change the paper ...
... plugged in to the following port. For details on how to confirm the port settings. If paper is loaded, make sure that MPUSBPRNnn (Canon MP960 Printer) is not ready. Consult the reseller of time. z There could also be installed properly. Wait until the POWER lamp stops flashing...be a problem with the relay device. The machine is initializing. The MP Drivers may have occurred in the Easy Setup Instructions. 88 Troubleshooting Load paper and press the OK button. If the paper source is not correct, change the port setting according to change the paper ...