Quick Use Guide
Page 37
... screen to re-activate. • Check to see that the Network Setup is correctly installed. • Press the ON/OFF button to locate and resolve a problem easily. Refer to Connecting to a working telephone line and check for a dial tone. • Check that all staples or paper clips have a look at... an active network cable is connected to see that E-mail is not in the User Guide are adjusted to touch the sides of your output. Problem The machine will not print from a fresh package. • Ensure your machine is connected to the Network on page 10. • Check if the...
... screen to re-activate. • Check to see that the Network Setup is correctly installed. • Press the ON/OFF button to locate and resolve a problem easily. Refer to Connecting to a working telephone line and check for a dial tone. • Check that all staples or paper clips have a look at... an active network cable is connected to see that E-mail is not in the User Guide are adjusted to touch the sides of your output. Problem The machine will not print from a fresh package. • Ensure your machine is connected to the Network on page 10. • Check if the...
System Administration Guide
Page 11
Manual Upgrade using a USB flash drive 171 Information Checklist 171 Procedure 171 19 Troubleshooting ...173 Problem Solving Procedure 173 Network Scanning 174 LDAP 177 Server Fax 179 Embedded Fax 180 Network Accounting 181 Printing 182 Connectivity...Information Base (MIB 187 Enable/Disable System Timer Values 188 At the machine 188 Xerox WorkCentre 4250/4260 Series System Administration Guide xi TABLE OF CONTENTS Alert Notification 167 General Device Alerts 167 To Edit Xerox or Administrator Support Contact Details 168 18 Software Upgrade ...169 Overview 169 When should...
Manual Upgrade using a USB flash drive 171 Information Checklist 171 Procedure 171 19 Troubleshooting ...173 Problem Solving Procedure 173 Network Scanning 174 LDAP 177 Server Fax 179 Embedded Fax 180 Network Accounting 181 Printing 182 Connectivity...Information Base (MIB 187 Enable/Disable System Timer Values 188 At the machine 188 Xerox WorkCentre 4250/4260 Series System Administration Guide xi TABLE OF CONTENTS Alert Notification 167 General Device Alerts 167 To Edit Xerox or Administrator Support Contact Details 168 18 Software Upgrade ...169 Overview 169 When should...
System Administration Guide
Page 148
... account and password. 15. Enter the user's phone number in the [E-mail Address] field. 8. b) Browse to edit the list of a problem with the machine. The optional feature should become accessible. 802.1X Authentication This is enabled at the machine: 13. 15 Security 6. Enter the ... to the file in an application that supports comma separated values .CSV files, for machines connected through wired Ethernet networks. 136 Xerox WorkCentre 4250/4260 Series System Administration Guide Select a feature tab, such as Network Scanning or E-mail. Verify that you want to save ...
... account and password. 15. Enter the user's phone number in the [E-mail Address] field. 8. b) Browse to edit the list of a problem with the machine. The optional feature should become accessible. 802.1X Authentication This is enabled at the machine: 13. 15 Security 6. Enter the ... to the file in an application that supports comma separated values .CSV files, for machines connected through wired Ethernet networks. 136 Xerox WorkCentre 4250/4260 Series System Administration Guide Select a feature tab, such as Network Scanning or E-mail. Verify that you want to save ...
System Administration Guide
Page 173
... will specify what the problem is selected, the following into the URL field: 192.168.100.100. 3. Alerts The Alerts page allows you to view the Name, Location, IP Address and Status of the machine web page to factory default. Each alert will occur: 1. Xerox WorkCentre 4250/4260 Series System Administration... to the machine via the Web UI until the Network Controller has been reset. The web browser will not be able to connect to the problem. 1. At your Workstation, open the web browser, enter the TCP.IP Address of the machine in the Address bar. 2. Click on [Reboot...
... will specify what the problem is selected, the following into the URL field: 192.168.100.100. 3. Alerts The Alerts page allows you to view the Name, Location, IP Address and Status of the machine web page to factory default. Each alert will occur: 1. Xerox WorkCentre 4250/4260 Series System Administration... to the machine via the Web UI until the Network Controller has been reset. The web browser will not be able to connect to the problem. 1. At your Workstation, open the web browser, enter the TCP.IP Address of the machine in the Address bar. 2. Click on [Reboot...
System Administration Guide
Page 174
...link. 5. Click on the [Status] tab. 4. Press [Enter]. 3. Xerox Support needed to view paper supply setup and paper output. 1. Normal User can fix this problem. • No intervention required - Instructions for changing the paper stock are :...problem. • Status Code - Press [Enter]. 3. 17 CentreWare Internet Services (CWIS) 2. Consumables The Consumables page allows you to fix it then let them know this code when you to fix this problem. • Field Service - The importance or impact of the following information is getting low). 162 Xerox WorkCentre 4250...
...link. 5. Click on the [Status] tab. 4. Press [Enter]. 3. Xerox Support needed to view paper supply setup and paper output. 1. Normal User can fix this problem. • No intervention required - Instructions for changing the paper stock are :...problem. • Status Code - Press [Enter]. 3. 17 CentreWare Internet Services (CWIS) 2. Consumables The Consumables page allows you to fix it then let them know this code when you to fix this problem. • Field Service - The importance or impact of the following information is getting low). 162 Xerox WorkCentre 4250...
System Administration Guide
Page 179
...minimum level of the toner cartridge and/or drum cartridge when the Reorder Notification message will be notified of problems as they occur on [Login]. The CentreWare Internet Services Support page provides easy access to the System ...problems. NOTE: This is configured via CentreWare Internet Services. Click on the [General Setup] link. 5. Click on [OK]. Alert Notification is normally set the Xerox machine to be displayed. • [Toner Cartridge Status] - In the Alert Recipient area, enter the full e-mail address of the machine in the Address bar. 2. Xerox WorkCentre 4250...
...minimum level of the toner cartridge and/or drum cartridge when the Reorder Notification message will be notified of problems as they occur on [Login]. The CentreWare Internet Services Support page provides easy access to the System ...problems. NOTE: This is configured via CentreWare Internet Services. Click on the [General Setup] link. 5. Click on [OK]. Alert Notification is normally set the Xerox machine to be displayed. • [Toner Cartridge Status] - In the Alert Recipient area, enter the full e-mail address of the machine in the Address bar. 2. Xerox WorkCentre 4250...
System Administration Guide
Page 185
...recommended by the User Guide. Call the local Xerox Welcome Center, where a representative will assist in the diagnosis and solution of the problem. Check that is connected to the following sections. • Problem Solving Procedure on page 173 • Network Scanning...problem solving procedures and how to the User Guide for the machine is selected at the workstation. 6. If printing and faxing documents are not operating correctly. 2. Check that the software application being used to send print jobs is not network related, refer to further assistance. Xerox WorkCentre 4250...
...recommended by the User Guide. Call the local Xerox Welcome Center, where a representative will assist in the diagnosis and solution of the problem. Check that is connected to the following sections. • Problem Solving Procedure on page 173 • Network Scanning...problem solving procedures and how to the User Guide for the machine is selected at the workstation. 6. If printing and faxing documents are not operating correctly. 2. Check that the software application being used to send print jobs is not network related, refer to further assistance. Xerox WorkCentre 4250...
System Administration Guide
Page 186
.... Ensure that Network Scanning is produced check the details. 2. If you cannot do this, the Xerox machine will not be able to scan to File Confirmation Report is configured correctly. 3. 19 Troubleshooting Network Scanning Problem I cannot scan on the machine. 4. Action 1. If a Scan to this location. 174 Xerox WorkCentre 4250/4260 Series System Administration Guide
.... Ensure that Network Scanning is produced check the details. 2. If you cannot do this, the Xerox machine will not be able to scan to File Confirmation Report is configured correctly. 3. 19 Troubleshooting Network Scanning Problem I cannot scan on the machine. 4. Action 1. If a Scan to this location. 174 Xerox WorkCentre 4250/4260 Series System Administration Guide
System Administration Guide
Page 187
...the Command Prompt screen, log in ' will appear if the directory has been created. If 'Permission denied' appears, ensure that this : 1. Xerox WorkCentre 4250/4260 Series System Administration Guide 175 Open a command prompt window from your FTP Server. A response of your Workstation: a) Click on the [OK...Check the User account has the appropriate rights to access the directory where scans are using the steps above. 2. Network Scanning Problem I cannot scan to close the command prompt window. Action If you created for the machine scanner. b) Click on your...
...the Command Prompt screen, log in ' will appear if the directory has been created. If 'Permission denied' appears, ensure that this : 1. Xerox WorkCentre 4250/4260 Series System Administration Guide 175 Open a command prompt window from your FTP Server. A response of your Workstation: a) Click on the [OK...Check the User account has the appropriate rights to access the directory where scans are using the steps above. 2. Network Scanning Problem I cannot scan to close the command prompt window. Action If you created for the machine scanner. b) Click on your...
System Administration Guide
Page 188
... script, the server upload limit may reside in the log, such as directory permissions denied, size limits exceeded, etc. 176 Xerox WorkCentre 4250/4260 Series System Administration Guide Action 1. Verify the server certificate within CentreWare Internet Services. 2. The file may need to be ... functionality. • Locate the AspMaxRequestEntityAllowed variable and make its value larger. • Restart the IIS service. 4. 19 Troubleshooting Problem I cannot scan to an HTTPS destination with Server Validation enabled, the scan will fail if the server certificate is either expired,...
... script, the server upload limit may reside in the log, such as directory permissions denied, size limits exceeded, etc. 176 Xerox WorkCentre 4250/4260 Series System Administration Guide Action 1. Verify the server certificate within CentreWare Internet Services. 2. The file may need to be ... functionality. • Locate the AspMaxRequestEntityAllowed variable and make its value larger. • Restart the IIS service. 4. 19 Troubleshooting Problem I cannot scan to an HTTPS destination with Server Validation enabled, the scan will fail if the server certificate is either expired,...
System Administration Guide
Page 189
... the time to perform the search exceeds the maximum search time defined by the User. seconds] box to refine the search. 2. Xerox WorkCentre 4250/4260 Series System Administration Guide 177 c) Click on the LDAP server. 1. Enter a more specific name at the machine to increase the... the maximum limit. e) Select [Web Interface for Remote Administration of the search. f) Select [Web Server]. Verify there are no communication problems with the LDAP server. The number of search results exceeds the limit set on [Administrative Tools]. Enter a more specific name at the ...
... the time to perform the search exceeds the maximum search time defined by the User. seconds] box to refine the search. 2. Xerox WorkCentre 4250/4260 Series System Administration Guide 177 c) Click on the LDAP server. 1. Enter a more specific name at the machine to increase the... the maximum limit. e) Select [Web Interface for Remote Administration of the search. f) Select [Web Server]. Verify there are no communication problems with the LDAP server. The number of search results exceeds the limit set on [Administrative Tools]. Enter a more specific name at the ...
System Administration Guide
Page 190
19 Troubleshooting Problem No LDAP entries fit the search criteria entered by the User. This setting is set to match the name syntax used in your environment. Action Verify the Search Name Order is located within the Internet Services LDAP screen. 178 Xerox WorkCentre 4250/4260 Series System Administration Guide
19 Troubleshooting Problem No LDAP entries fit the search criteria entered by the User. This setting is set to match the name syntax used in your environment. Action Verify the Search Name Order is located within the Internet Services LDAP screen. 178 Xerox WorkCentre 4250/4260 Series System Administration Guide
System Administration Guide
Page 191
...that a directory with the extension .XSM has been created and contains the correct TIFF files (one per page of the fax sent). Xerox WorkCentre 4250/4260 Series System Administration Guide 179 Ensure that the server is configured correctly and the path to collect new faxes from the machine. ...manufacturer's instructions contained with the User account and copy a file into the location. Refer to complete this task. Server Fax Server Fax Problem I cannot use this feature on the server where the fax filing repository was created. At a workstation on the machine. If you ...
...that a directory with the extension .XSM has been created and contains the correct TIFF files (one per page of the fax sent). Xerox WorkCentre 4250/4260 Series System Administration Guide 179 Ensure that the server is configured correctly and the path to collect new faxes from the machine. ...manufacturer's instructions contained with the User account and copy a file into the location. Refer to complete this task. Server Fax Server Fax Problem I cannot use this feature on the server where the fax filing repository was created. At a workstation on the machine. If you ...
System Administration Guide
Page 192
19 Troubleshooting Embedded Fax Problem I cannot use this feature on the machine to enter the Tools pathway. 2. Press the button on the machine. Touch [Service Enablements]. 8. Touch [Embedded Fax]. 9. Touch .... Check that the Fax Setups has been correctly configured. Action Ensure that Embedded Fax is [1111]. 3. Check that the fax settings are setup correctly. 180 Xerox WorkCentre 4250/4260 Series System Administration Guide Further information about the configuration of the Administrator's account.
19 Troubleshooting Embedded Fax Problem I cannot use this feature on the machine to enter the Tools pathway. 2. Press the button on the machine. Touch [Service Enablements]. 8. Touch [Embedded Fax]. 9. Touch .... Check that the Fax Setups has been correctly configured. Action Ensure that Embedded Fax is [1111]. 3. Check that the fax settings are setup correctly. 180 Xerox WorkCentre 4250/4260 Series System Administration Guide Further information about the configuration of the Administrator's account.
System Administration Guide
Page 193
... machine. Consult the manufacturer's documentation with your Network Accounting server to enter the Tools pathway. 2. Network Accounting Network Accounting Problem I cannot use this task. The machine Internet Services web pages should appear. Xerox WorkCentre 4250/4260 Series System Administration Guide 181 The default is enabled. Press the button. 5. Touch [Accounting Enablement]. 8. Touch [Accounting]. 7. Test...
... machine. Consult the manufacturer's documentation with your Network Accounting server to enter the Tools pathway. 2. Network Accounting Network Accounting Problem I cannot use this task. The machine Internet Services web pages should appear. Xerox WorkCentre 4250/4260 Series System Administration Guide 181 The default is enabled. Press the button. 5. Touch [Accounting Enablement]. 8. Touch [Accounting]. 7. Test...
System Administration Guide
Page 194
...has entered an incorrect PIN number five times, all Users are not printing on page 113. Close the paper tray. 19 Troubleshooting Printing Problem I cannot print to the settings that the correct print driver is loaded into the machine and the guides are deleted or the 1. Configure ...on your hub or switch. Refer to the edge of all services for five minutes and then access the machine again with . 182 Xerox WorkCentre 4250/4260 Series System Administration Guide Wait for five minutes. Ensure that you programmed the paper tray with the correct Guest PIN number. The paper...
...has entered an incorrect PIN number five times, all Users are not printing on page 113. Close the paper tray. 19 Troubleshooting Printing Problem I cannot print to the settings that the correct print driver is loaded into the machine and the guides are deleted or the 1. Configure ...on your hub or switch. Refer to the edge of all services for five minutes and then access the machine again with . 182 Xerox WorkCentre 4250/4260 Series System Administration Guide Wait for five minutes. Ensure that you programmed the paper tray with the correct Guest PIN number. The paper...
System Administration Guide
Page 195
...the machine and the computer that the network address information is enabled within the Tools area at the User Interface screen. 3. Xerox WorkCentre 4250/4260 Series System Administration Guide 183 Print a Configuration Report at the machine to ensure that you are using to the machines ...ping the machine. 4. Ensure that the Online button is correctly configured. 2. Ensure that other machines/computers can communicate. Connectivity Connectivity Problem The machine is correctly patched in at the hub/switch. 6. The machine has an incorrect TCP/IP Address. Ensure that the ...
...the machine and the computer that the network address information is enabled within the Tools area at the User Interface screen. 3. Xerox WorkCentre 4250/4260 Series System Administration Guide 183 Print a Configuration Report at the machine to ensure that you are using to the machines ...ping the machine. 4. Ensure that the Online button is correctly configured. 2. Ensure that other machines/computers can communicate. Connectivity Connectivity Problem The machine is correctly patched in at the hub/switch. 6. The machine has an incorrect TCP/IP Address. Ensure that the ...
System Administration Guide
Page 196
...If the machine is automatically enabled. 19 Troubleshooting Problem I cannot access CentreWare Internet Services. The machine will not use AutoIP. 1. The printer has used AutoIP to bypass the proxy server for local addresses. 184 Xerox WorkCentre 4250/4260 Series System Administration Guide If a DHCP ...or BootP server does not respond with a valid IP Address. 2. Ensure that the Xerox machine is enabled within the Tools area at the UI. 4. ...
...If the machine is automatically enabled. 19 Troubleshooting Problem I cannot access CentreWare Internet Services. The machine will not use AutoIP. 1. The printer has used AutoIP to bypass the proxy server for local addresses. 184 Xerox WorkCentre 4250/4260 Series System Administration Guide If a DHCP ...or BootP server does not respond with a valid IP Address. 2. Ensure that the Xerox machine is enabled within the Tools area at the UI. 4. ...
User Guide
Page 18
... occur, turn off the machine immediately and disconnect the power cable(s) from the electrical outlet. Agency: UNDERWRITERS LABORATORIES Xerox WorkCentre 4250/4260 User Guide This is the disconnect device for this XEROX product or XEROX supplied materials you may call the following number: EUROPE: +44 (0) 1707 353434 USA/CANADA: 1 800 928 ... If you need additional safety information concerning this equipment. 1 Welcome 10 will only fit into the outlet, contact a licensed electrician to correct the problem: The equipment emits unusual odours or makes unusual noises.
... occur, turn off the machine immediately and disconnect the power cable(s) from the electrical outlet. Agency: UNDERWRITERS LABORATORIES Xerox WorkCentre 4250/4260 User Guide This is the disconnect device for this XEROX product or XEROX supplied materials you may call the following number: EUROPE: +44 (0) 1707 353434 USA/CANADA: 1 800 928 ... If you need additional safety information concerning this equipment. 1 Welcome 10 will only fit into the outlet, contact a licensed electrician to correct the problem: The equipment emits unusual odours or makes unusual noises.
User Guide
Page 22
...Ringer Equivalence Number (REN) assigned to disconnect the equipment. 14 Xerox WorkCentre 4250/4260 User Guide Canadian Regulatory Information for information. If this Xerox equipment does not disable your right to the telephone network, the... Telephone Company will provide advance notice in order for repair or warranty information, please contact the appropriate service center; The termination on the label. 1 Welcome point (e.g., 03 is necessary. Also, you disconnect the equipment until the problem...
...Ringer Equivalence Number (REN) assigned to disconnect the equipment. 14 Xerox WorkCentre 4250/4260 User Guide Canadian Regulatory Information for information. If this Xerox equipment does not disable your right to the telephone network, the... Telephone Company will provide advance notice in order for repair or warranty information, please contact the appropriate service center; The termination on the label. 1 Welcome point (e.g., 03 is necessary. Also, you disconnect the equipment until the problem...