Service Manual
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...information 1-1 Models 1-1 Tools required for service 1-1 Options and features 1-2 Options for all models 1-2 Options for C772 and C782 (310 and 410 1-2 Printer specifications 1-4 Power and performance 1-7 Media specifications 1-9 Media guidelines 1-17 Paper 1-17 Paper ...error code service check 2-22 122.08 error code service check 2-23 122.10 error code service check 2-23 122.11 error code service check 2-24 122.12 error code service check 2-24 122.13 error code service check 2-24 148.xx error code service check 2-25 150.xx error code service check 2-26 151.xx error code...
...information 1-1 Models 1-1 Tools required for service 1-1 Options and features 1-2 Options for all models 1-2 Options for C772 and C782 (310 and 410 1-2 Printer specifications 1-4 Power and performance 1-7 Media specifications 1-9 Media guidelines 1-17 Paper 1-17 Paper ...error code service check 2-22 122.08 error code service check 2-23 122.10 error code service check 2-23 122.11 error code service check 2-24 122.12 error code service check 2-24 122.13 error code service check 2-24 148.xx error code service check 2-25 150.xx error code service check 2-26 151.xx error code...
Service Manual
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... 2-51 900.xx RIP Software Error service check 2-51 925.02 error code service check 2-54 926.01 error code service check 2-54 927.03 error code service check 2-55 930.09 error code service check 2-55 940.xx error code service check 2-56 941.xx error code service check 2-58 942.xx error code service check 2-60 943.xx error code service check 2-62 956.xx...
... 2-51 900.xx RIP Software Error service check 2-51 925.02 error code service check 2-54 926.01 error code service check 2-54 927.03 error code service check 2-55 930.09 error code service check 2-55 940.xx error code service check 2-56 941.xx error code service check 2-58 942.xx error code service check 2-60 943.xx error code service check 2-62 956.xx...
Service Manual
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... quality is poor 2-100 Negative ghosting or faded image 2-101 Residual image 2-101 Uneven printing 2-101 Toner smears or rubs off the page with no error code displayed 2-102 Smudged or distorted images on fused page 2-102 Toner is on the back of the printed page 2-103 Light lines or streaks appear...
... quality is poor 2-100 Negative ghosting or faded image 2-101 Residual image 2-101 Uneven printing 2-101 Toner smears or rubs off the page with no error code displayed 2-102 Smudged or distorted images on fused page 2-102 Toner is on the back of the printed page 2-103 Light lines or streaks appear...
Service Manual
Page 45
..."Operator panel LCD/status LED/buttons service check" on page 2-55. Go to "POST incomplete-stapler cycles several times. Go to "927.03 error code service check" on page 2-88. If the printer is set up correctly, check the Black Retract (BOR) Motor and gears for correct operation....Go to "2xx paper jams" on page 2-54. Replace the operator panel assembly. If this does not correct the problem, go to "925.02 error code service check" on page 2-9. Black horizontal lines are operating correctly, replace the Retract Motor Assembly. See "Operator panel assembly removal" on page 2-98...
..."Operator panel LCD/status LED/buttons service check" on page 2-55. Go to "POST incomplete-stapler cycles several times. Go to "927.03 error code service check" on page 2-88. If the printer is set up correctly, check the Black Retract (BOR) Motor and gears for correct operation....Go to "2xx paper jams" on page 2-54. Replace the operator panel assembly. If this does not correct the problem, go to "925.02 error code service check" on page 2-9. Black horizontal lines are operating correctly, replace the Retract Motor Assembly. See "Operator panel assembly removal" on page 2-98...
Service Manual
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..., "243.xx paper jam service check" on page 2-41, or "244.xx paper jam service check" on page 2-46. 2-4 Service Manual The HCIT is no error code displayed" on page 2-102. Go to "HCIT inoperative" on page 2-86. Go to "2xx paper jams" on page 2-9. Go to "Vertical lines or streaks" on...
..., "243.xx paper jam service check" on page 2-41, or "244.xx paper jam service check" on page 2-46. 2-4 Service Manual The HCIT is no error code displayed" on page 2-102. Go to "HCIT inoperative" on page 2-86. Go to "2xx paper jams" on page 2-9. Go to "Vertical lines or streaks" on...
Service Manual
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... error code and paper jam message table Error codes and paper jam messages Error code Action User attendance messages 1xx service errors 100.01 ITU Error 100.02 ITU Error 100.xx (.03 through.99) 106.xx Printhead Error 107.xx Printhead Error 108.xx Printhead Error 109.xx Printhead Error 122.01 Fuser Error 122.02 Fuser Error 122.03 Fuser Error 122.04 Fuser Error...
... error code and paper jam message table Error codes and paper jam messages Error code Action User attendance messages 1xx service errors 100.01 ITU Error 100.02 ITU Error 100.xx (.03 through.99) 106.xx Printhead Error 107.xx Printhead Error 108.xx Printhead Error 109.xx Printhead Error 122.01 Fuser Error 122.02 Fuser Error 122.03 Fuser Error 122.04 Fuser Error...
Service Manual
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... error code service check" on page 2-24. Yellow Cartridge motor error-go to "148.xx error code service check" on page 2-27. 5061 Error codes and paper jam messages (continued) Error code 122.06 Fuser Error 122.07 Fuser Error 122.08 Fuser Error 122.09 Fuser Error 122.10 Fuser Error 122.11 Fuser Error 122.12 Fuser Error 122.13 Fuser Error 122.14 Fuser Error...
... error code service check" on page 2-24. Yellow Cartridge motor error-go to "148.xx error code service check" on page 2-27. 5061 Error codes and paper jam messages (continued) Error code 122.06 Fuser Error 122.07 Fuser Error 122.08 Fuser Error 122.09 Fuser Error 122.10 Fuser Error 122.11 Fuser Error 122.12 Fuser Error 122.13 Fuser Error 122.14 Fuser Error...
Service Manual
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... the jammed media. If this does not fix the problem, replace the system board. See "System board removal" on page 2-31. 5061 Error codes and paper jam messages (continued) Error code Action 2xx paper jams 200.03 Paper Jam Clear Paper Path 200.04 Paper Jam Clear Paper Path 200.05 Paper Jam Clear...
... the jammed media. If this does not fix the problem, replace the system board. See "System board removal" on page 2-31. 5061 Error codes and paper jam messages (continued) Error code Action 2xx paper jams 200.03 Paper Jam Clear Paper Path 200.04 Paper Jam Clear Paper Path 200.05 Paper Jam Clear...
Service Manual
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... can apply to the 500-sheet Option Tray, envelope option, special media option, or HCIT option, depending on the configuration of the printer. Registration motor error- replace the registration motor. See "System board removal" on page 4-89. Open the printer lower right or center door to access the jam area....fix the problem, go to "201.xx and 202.xx paper jam service check" on page 2-37. Paper is not supported. 5061 Error codes and paper jam messages (continued) Error code 200.72 Paper Jam Clear Paper Path 200.75 Paper Jam Clear Paper Path 200.92 Paper Jam Clear Paper Path 200.93...
... can apply to the 500-sheet Option Tray, envelope option, special media option, or HCIT option, depending on the configuration of the printer. Registration motor error- replace the registration motor. See "System board removal" on page 4-89. Open the printer lower right or center door to access the jam area....fix the problem, go to "201.xx and 202.xx paper jam service check" on page 2-37. Paper is not supported. 5061 Error codes and paper jam messages (continued) Error code 200.72 Paper Jam Clear Paper Path 200.75 Paper Jam Clear Paper Path 200.92 Paper Jam Clear Paper Path 200.93...
Service Manual
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... board may cause this does not fix the problem, go to "250.xx paper jam service check" on to try and clear the error code. If this type of error. If removing the jammed media does not fix the problem, go to "282.98 paper jam service check" on page 2-51. 9xx service.... Press to access the jammed media. Paper has jammed at the output bin. This includes 280.36-40 and 280.80. 5061 Error codes and paper jam messages (continued) Error code Action 250.xx Paper Jam Clear Paper Path 271.xx Paper Jam Clear Paper Path 272.xx Paper Jam Clear Paper Path 280...
... board may cause this does not fix the problem, go to "250.xx paper jam service check" on to try and clear the error code. If this type of error. If removing the jammed media does not fix the problem, go to "282.98 paper jam service check" on page 2-51. 9xx service.... Press to access the jammed media. Paper has jammed at the output bin. This includes 280.36-40 and 280.80. 5061 Error codes and paper jam messages (continued) Error code Action 250.xx Paper Jam Clear Paper Path 271.xx Paper Jam Clear Paper Path 272.xx Paper Jam Clear Paper Path 280...
Service Manual
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.... See "ITU assembly removal" on page 4-49. 925.02 Fan Stalled Fuser fan-Go to "925.02 error code service check" on page 2-54. 926.01 Fan Stalled VTB fan-Go to "926.01 error code service check" on page 2-54. 927.03 Fan Stalled RIP Fan-Go to find zero crossover point-Replace... the LVPS. Black TMC switch failure-Go to "943.xx error code service check" on page 2-55. 930.09 LV Power Supply Unable to "927.03 error code service check" on page 2-62. Replace that part with a new FRU. 951.xx NVRAM Failure NVRAM chip failure...
.... See "ITU assembly removal" on page 4-49. 925.02 Fan Stalled Fuser fan-Go to "925.02 error code service check" on page 2-54. 926.01 Fan Stalled VTB fan-Go to "926.01 error code service check" on page 2-54. 927.03 Fan Stalled RIP Fan-Go to find zero crossover point-Replace... the LVPS. Black TMC switch failure-Go to "943.xx error code service check" on page 2-55. 930.09 LV Power Supply Unable to "927.03 error code service check" on page 2-62. Replace that part with a new FRU. 951.xx NVRAM Failure NVRAM chip failure...
Service Manual
Page 55
.... • If a network card is not installed, replace the system board. If unable to isolate the problem. 5061 Error codes and paper jam messages (continued) Error code Action 962.xx RAM Memory Error There is an error in the memory installed in the memory option slot 3 on the system board. Disable the Download Emulation. 2. If the...
.... • If a network card is not installed, replace the system board. If unable to isolate the problem. 5061 Error codes and paper jam messages (continued) Error code Action 962.xx RAM Memory Error There is an error in the memory installed in the memory option slot 3 on the system board. Disable the Download Emulation. 2. If the...
Service Manual
Page 56
... in the center before signal loss, it is initially posted as a 100.01 ITU Error. Look for the device indicated. 5061 Error codes and paper jam messages (continued) Error code 990.01 Action This error message indicates that the printer did not detect the ITU belt home sensor. Go to clear... the error, when the printer starts up on the red handle on the inside of the ...
... in the center before signal loss, it is initially posted as a 100.01 ITU Error. Look for the device indicated. 5061 Error codes and paper jam messages (continued) Error code 990.01 Action This error message indicates that the printer did not detect the ITU belt home sensor. Go to clear... the error, when the printer starts up on the red handle on the inside of the ...
Service Manual
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... shield lying on page 2-14. See "100.01 ITU error service check" on the ITU belt. 6 Remove the ITU and check the ITU belt position. Has the ITU Belt shifted to the front or to see if it turns on and off . Error code 122.01 may have to observe the lamp for... a few minutes to the rear? 122.01 error code service check Hot fuser Error code 122.01 indicates that the printer must not shift more than 4 mm in the fuser...
... shield lying on page 2-14. See "100.01 ITU error service check" on the ITU belt. 6 Remove the ITU and check the ITU belt position. Has the ITU Belt shifted to the front or to see if it turns on and off . Error code 122.01 may have to observe the lamp for... a few minutes to the rear? 122.01 error code service check Hot fuser Error code 122.01 indicates that the printer must not shift more than 4 mm in the fuser...
Service Manual
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... approximately +0.13 V dc to +0.64 V dc as the hot roll lamp turns on page 4-89. 122.03 error code service check Hot roll thermistor circuit is open If error code 122.03 displays, the printer detects a problem in the fuser assembly with the fuser running over temperature or the fuser... V dc. Step 1 2 Actions and questions Turn the printer on too long. Measure the voltage on page 4-53. 5061 122.02 error code service check Hot fuser Error code 122.02 displays whenever the printer detects a problem with the hot roll bearings, hot roll thermistor, or other hot roll parts. See "LVPS...
... approximately +0.13 V dc to +0.64 V dc as the hot roll lamp turns on page 4-89. 122.03 error code service check Hot roll thermistor circuit is open If error code 122.03 displays, the printer detects a problem in the fuser assembly with the fuser running over temperature or the fuser... V dc. Step 1 2 Actions and questions Turn the printer on too long. Measure the voltage on page 4-53. 5061 122.02 error code service check Hot fuser Error code 122.02 displays whenever the printer detects a problem with the hot roll bearings, hot roll thermistor, or other hot roll parts. See "LVPS...
Service Manual
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... assembly removal" on the LVPS. Is the voltage correct? 6 Measure the voltage on the fuser DC control connector on page 4-44. Go to display the error code. See "Fuser assembly removal" on page 4-89. Replace the system board. The voltage should measure approximately 3.3 V dc. See "System board removal" on... 2 Go to step 4 Go to step 4 Go to step 5 Go to make sure the hot roll lamp is installed correctly. 5061 122.04 error code service check Cold hot roll Step 1 2 3 Actions and questions Measure the voltage on connector J17-11 on page 4-44. Check to step 6 Replace...
... assembly removal" on the LVPS. Is the voltage correct? 6 Measure the voltage on the fuser DC control connector on page 4-44. Go to display the error code. See "Fuser assembly removal" on page 4-89. Replace the system board. The voltage should measure approximately 3.3 V dc. See "System board removal" on... 2 Go to step 4 Go to step 4 Go to step 5 Go to make sure the hot roll lamp is installed correctly. 5061 122.04 error code service check Cold hot roll Step 1 2 3 Actions and questions Measure the voltage on connector J17-11 on page 4-44. Check to step 6 Replace...
Service Manual
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... may not complete POR and continues to display the error code. Check to reach a Ready prompt. Do the lamps turn on the LVPS. The voltage should measure approximately +3.3 V dc. See "Fuser assembly removal" on , and allow ... see if the lamps turn on? 5 Turn the printer on page 4-44. Remove the fuser from the printer. 5061 122.05 and 122.06 error code service check Error codes 122.05 and 122.-6 indicate that the hot roll lamp is installed correctly. Go to step 4 Go to step 4 Go to step 5 Go to...
... may not complete POR and continues to display the error code. Check to reach a Ready prompt. Do the lamps turn on the LVPS. The voltage should measure approximately +3.3 V dc. See "Fuser assembly removal" on , and allow ... see if the lamps turn on? 5 Turn the printer on page 4-44. Remove the fuser from the printer. 5061 122.05 and 122.06 error code service check Error codes 122.05 and 122.-6 indicate that the hot roll lamp is installed correctly. Go to step 4 Go to step 4 Go to step 5 Go to...
Service Manual
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... to step 3 Install the cable correctly. Is the cable installed correctly? 4 Remove the fuser from the printer. 5061 122.07, 122.14, and 122.15 error code service check Fuser assembly cam position is properly connected. Is the cable installed correctly? 6 Remove the fuser fan to gain access to step 2 Replace the...
... to step 3 Install the cable correctly. Is the cable installed correctly? 4 Remove the fuser from the printer. 5061 122.07, 122.14, and 122.15 error code service check Fuser assembly cam position is properly connected. Is the cable installed correctly? 6 Remove the fuser fan to gain access to step 2 Replace the...
Service Manual
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...may continue to step 3 Install the lamp correctly. If this does not fix the problem, replace the fuser assembly. 5061 122.08 error code service check Step 1 Actions and questions Replace the fuser assembly. Is there continuity? The voltage should measure approximately +0.13 V dc to...lamp heats up. Does the voltage measure approximately +3.3 V dc? See "LVPS assembly removal" on the system board. No Problem resolved 122.10 error code service check Cold hot roll Step 1 2 3 Actions and questions Measure the voltage on connector J17-11 on page 4-53. See "Fuser assembly ...
...may continue to step 3 Install the lamp correctly. If this does not fix the problem, replace the fuser assembly. 5061 122.08 error code service check Step 1 Actions and questions Replace the fuser assembly. Is there continuity? The voltage should measure approximately +0.13 V dc to...lamp heats up. Does the voltage measure approximately +3.3 V dc? See "LVPS assembly removal" on the system board. No Problem resolved 122.10 error code service check Cold hot roll Step 1 2 3 Actions and questions Measure the voltage on connector J17-11 on page 4-53. See "Fuser assembly ...
Service Manual
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...printer. See "System board removal" on the system board. Measure the voltage on connector J17-7 on page 4-89. 122.13 error code service check Secondary hot roll thermistor circuit is under temperature during standby Step 1 2 Actions and questions Turn the printer on the system ...fuser hot roll thermistor, system board, or LVPS fuser control circuits. See "Fuser assembly removal" on page 4-53. 122.12 error code service check Cold fuser If error code 122.08 displays, the printer has detected a problem in the order shown: 1. LVPS assembly. System board. Step 1 2 Actions...
...printer. See "System board removal" on the system board. Measure the voltage on connector J17-7 on page 4-89. 122.13 error code service check Secondary hot roll thermistor circuit is under temperature during standby Step 1 2 Actions and questions Turn the printer on the system ...fuser hot roll thermistor, system board, or LVPS fuser control circuits. See "Fuser assembly removal" on page 4-53. 122.12 error code service check Cold fuser If error code 122.08 displays, the printer has detected a problem in the order shown: 1. LVPS assembly. System board. Step 1 2 Actions...