User's Guide
Page 107
...Lexmark authorized servicer...Fuser Units, Image Transfer Units, Waste Toner Bottles, and Paper Feed items, and any supplies and for repair or replacement (at http://support.lexmark.com. Before you present for resale, from Lexmark or a Lexmark... warranty service you... Remarketer or Lexmark for any ...error-free operation of any product or the durability or longevity of prints produced by any maintenance items included with your area contact Lexmark on the purchase receipt and ends 12 months later provided that the warranty period for any other than Lexmark or a Lexmark authorized servicer...
...Lexmark authorized servicer...Fuser Units, Image Transfer Units, Waste Toner Bottles, and Paper Feed items, and any supplies and for repair or replacement (at http://support.lexmark.com. Before you present for resale, from Lexmark or a Lexmark... warranty service you... Remarketer or Lexmark for any ...error-free operation of any product or the durability or longevity of prints produced by any maintenance items included with your area contact Lexmark on the purchase receipt and ends 12 months later provided that the warranty period for any other than Lexmark or a Lexmark authorized servicer...
Service Manual
Page 4
... Software Error service check 2-51 925.02 error code service check 2-54 926.01 error code service check 2-54 927.03 error code service check 2-55 930.09 error code service check 2-55 940.xx error code service check 2-56 941.xx error code service check 2-58 942.xx error code service check 2-60 943.xx error code service check 2-62 956.xx service error service check 2-64 982.xx error service check...
... Software Error service check 2-51 925.02 error code service check 2-54 926.01 error code service check 2-54 927.03 error code service check 2-55 930.09 error code service check 2-55 940.xx error code service check 2-56 941.xx error code service check 2-58 942.xx error code service check 2-60 943.xx error code service check 2-62 956.xx service error service check 2-64 982.xx error service check...
Service Manual
Page 6
...Reset Color Calibration 3-28 Edge to Edge 3-28 Cal Ref Adj 3-28 EP SETUP 3-28 EP Defaults 3-28 Fuser Temp 3-28 DC Charge Adjustment 3-28 Dev Bias Adj 3-28 Transfer Adjust 3-28 ERROR LOG 3-29 Display Log 3-29 Print Log 3-29 Clear Log 3-30 EXIT DIAGNOSTICS 3-30 Configuration Menu 3-31 ... 3-31 Exiting the Config Menu 3-31 Reset Fuser Cnt 3-32 Black Only Mode 3-32 Prt Quality Pgs 3-32 Color Trapping 3-32 Tray Insert Msg 3-32 SIZE SENSING 3-32 Panel Menus 3-33 PPDS Emulation 3-33 Demo Mode 3-33 Factory Defaults 3-33 Energy Conserve 3-33 EVENT LOG 3-33 vi Service Manual
...Reset Color Calibration 3-28 Edge to Edge 3-28 Cal Ref Adj 3-28 EP SETUP 3-28 EP Defaults 3-28 Fuser Temp 3-28 DC Charge Adjustment 3-28 Dev Bias Adj 3-28 Transfer Adjust 3-28 ERROR LOG 3-29 Display Log 3-29 Print Log 3-29 Clear Log 3-30 EXIT DIAGNOSTICS 3-30 Configuration Menu 3-31 ... 3-31 Exiting the Config Menu 3-31 Reset Fuser Cnt 3-32 Black Only Mode 3-32 Prt Quality Pgs 3-32 Color Trapping 3-32 Tray Insert Msg 3-32 SIZE SENSING 3-32 Panel Menus 3-33 PPDS Emulation 3-33 Demo Mode 3-33 Factory Defaults 3-33 Energy Conserve 3-33 EVENT LOG 3-33 vi Service Manual
Service Manual
Page 44
... messages appears when applicable: 88 Yellow Toner Low, 88 Magenta Toner Low, 88 Cyan Toner Low, or 88 Black Toner Low. 2-2 Service Manual The image of the events that occur during this sequence or immediately after the code is displayed. This is displayed if one of ... For example: • ITU Missing is posted if the ITU is missing. • Fuser Missing is posted if the fuser is missing. • Close Door is posted if the front cover assembly is open. • Any cartridge errors are posted such as a defective cartridge, Return Program information, or missing cartridge. •...
... messages appears when applicable: 88 Yellow Toner Low, 88 Magenta Toner Low, 88 Cyan Toner Low, or 88 Black Toner Low. 2-2 Service Manual The image of the events that occur during this sequence or immediately after the code is displayed. This is displayed if one of ... For example: • ITU Missing is posted if the ITU is missing. • Fuser Missing is posted if the fuser is missing. • Close Door is posted if the front cover assembly is open. • Any cartridge errors are posted such as a defective cartridge, Return Program information, or missing cartridge. •...
Service Manual
Page 45
...5 beeps, but printer is not inoperative Operator Panel: Operator panel displays dots continuously, sounds 3 beeps, and POST is 18incomplete. Go to "926.01 error code service check" on page 2-9. Go to "2xx paper jams" on page 2-54. If the printer is set up correctly, check the Black Retract (BOR)... page 2-88. Print quality: Colored lines, streaks, or smudges Go to "925.02 error code service check" on page 2-87. Go to "Excessive fuser drive motor assembly noise" on page 2-54. Go to "AC and DC power service check" on page 2-98. "Vertical lines or streaks" on page 2-98 or "Horizontal...
...5 beeps, but printer is not inoperative Operator Panel: Operator panel displays dots continuously, sounds 3 beeps, and POST is 18incomplete. Go to "926.01 error code service check" on page 2-9. Go to "2xx paper jams" on page 2-54. If the printer is set up correctly, check the Black Retract (BOR)... page 2-88. Print quality: Colored lines, streaks, or smudges Go to "925.02 error code service check" on page 2-87. Go to "Excessive fuser drive motor assembly noise" on page 2-54. Go to "AC and DC power service check" on page 2-98. "Vertical lines or streaks" on page 2-98 or "Horizontal...
Service Manual
Page 49
...Service error code and paper jam message table Error codes and paper jam messages Error code Action User attendance messages 1xx service errors 100.01 ITU Error 100.02 ITU Error 100.xx (.03 through.99) 106.xx Printhead Error 107.xx Printhead Error 108.xx Printhead Error 109.xx Printhead Error 122.01 Fuser Error 122.02 Fuser Error 122.03 Fuser Error 122.04 Fuser Error 122.05 Fuser Error... and to the printhead assembly, go to "Printhead diagnostics" on page 2-18. Fuser error-go to "100.01 ITU error service check" on page 2-14. Go to "System board" on page 2-17. Go to "System ...
...Service error code and paper jam message table Error codes and paper jam messages Error code Action User attendance messages 1xx service errors 100.01 ITU Error 100.02 ITU Error 100.xx (.03 through.99) 106.xx Printhead Error 107.xx Printhead Error 108.xx Printhead Error 109.xx Printhead Error 122.01 Fuser Error 122.02 Fuser Error 122.03 Fuser Error 122.04 Fuser Error 122.05 Fuser Error... and to the printhead assembly, go to "Printhead diagnostics" on page 2-18. Fuser error-go to "100.01 ITU error service check" on page 2-14. Go to "System board" on page 2-17. Go to "System ...
Service Manual
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..." on page 2-22. Magenta cartridge motor error-go to "122.08 error code service check" on page 2-26. 5061 Error codes and paper jam messages (continued) Error code 122.06 Fuser Error 122.07 Fuser Error 122.08 Fuser Error 122.09 Fuser Error 122.10 Fuser Error 122.11 Fuser Error 122.12 Fuser Error 122.13 Fuser Error 122.14 Fuser Error 122.15 Fuser Error 140.xx Motor 144.xx Motor 148...
..." on page 2-22. Magenta cartridge motor error-go to "122.08 error code service check" on page 2-26. 5061 Error codes and paper jam messages (continued) Error code 122.06 Fuser Error 122.07 Fuser Error 122.08 Fuser Error 122.09 Fuser Error 122.10 Fuser Error 122.11 Fuser Error 122.12 Fuser Error 122.13 Fuser Error 122.14 Fuser Error 122.15 Fuser Error 140.xx Motor 144.xx Motor 148...
Service Manual
Page 52
...go to access the jam. Tray 4-this paper jam message can apply to access the jam area. Registration motor error- This message indicates that a paper jam has occurred at or before the fuser sensor. Open the printer right door to the 500-sheet Option Tray, envelope option, special media option, and ..." on page 2-31. Paper is specified. If removing the jammed media does not fix the problem, go to "244.xx paper jam service check" on the configuration of the printer. replace the registration motor. Narrow banner media is not supported. If removing the jammed media does not...
...go to access the jam. Tray 4-this paper jam message can apply to access the jam area. Registration motor error- This message indicates that a paper jam has occurred at or before the fuser sensor. Open the printer right door to the 500-sheet Option Tray, envelope option, special media option, and ..." on page 2-31. Paper is specified. If removing the jammed media does not fix the problem, go to "244.xx paper jam service check" on the configuration of the printer. replace the registration motor. Narrow banner media is not supported. If removing the jammed media does not...
Service Manual
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..." on page 4-49. 925.02 Fan Stalled Fuser fan-Go to "925.02 error code service check" on page 2-54. 926.01 Fan Stalled VTB fan-Go to "926.01 error code service check" on page 2-54. 927.03 Fan Stalled RIP Fan-Go to "927.03 error code service check" on page 2-55. 930.09 LV... board. See "LVPS assembly removal" on page 2-64. 957.xx System Board Replace the system board. Yellow TMC switch failure-Go to "941.xx error code service check" on board is indicated by . Replace that the Code ROM or NAND failed the CRC check. If you do not have a spare memory option...
..." on page 4-49. 925.02 Fan Stalled Fuser fan-Go to "925.02 error code service check" on page 2-54. 926.01 Fan Stalled VTB fan-Go to "926.01 error code service check" on page 2-54. 927.03 Fan Stalled RIP Fan-Go to "927.03 error code service check" on page 2-55. 930.09 LV... board. See "LVPS assembly removal" on page 2-64. 957.xx System Board Replace the system board. Yellow TMC switch failure-Go to "941.xx error code service check" on board is indicated by . Replace that the Code ROM or NAND failed the CRC check. If you do not have a spare memory option...
Service Manual
Page 60
... high limit is 8.1 mm, and the optimum position is attached to the rear? 122.01 error code service check Hot fuser Error code 122.01 indicates that the printer must not shift more than 4 mm in the fuser assembly with the hot roll bearings, hot roll thermistor, LVPS, or the system board. Yes ...Go to step 5 Go to step 2 Replace the fuser assembly. Treat as shown. Step 1 Actions and ...
... high limit is 8.1 mm, and the optimum position is attached to the rear? 122.01 error code service check Hot fuser Error code 122.01 indicates that the printer must not shift more than 4 mm in the fuser assembly with the hot roll bearings, hot roll thermistor, LVPS, or the system board. Yes ...Go to step 5 Go to step 2 Replace the fuser assembly. Treat as shown. Step 1 Actions and ...
Service Manual
Page 61
... control connector on the system board. Replace the LVPS assembly. Measure the voltage on connector J17-6 on the LVPS. 5061 122.02 error code service check Hot fuser Error code 122.02 displays whenever the printer detects a problem with the hot roll bearings, hot roll thermistor, or other hot roll parts. See "LVPS assembly...
... control connector on the system board. Replace the LVPS assembly. Measure the voltage on connector J17-6 on the LVPS. 5061 122.02 error code service check Hot fuser Error code 122.02 displays whenever the printer detects a problem with the hot roll bearings, hot roll thermistor, or other hot roll parts. See "LVPS assembly...
Service Manual
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... 4 Reinstall the fuser assembly. Go to make sure the hot roll lamp is installed correctly. See "LVPS assembly removal" on the system board. The voltage should measure approximately +0.13 V dc to reach a Ready prompt. No Replace the system board. 5061 122.04 error code service check Cold hot roll... Step 1 2 3 Actions and questions Measure the voltage on connector J17-11 on page 4-53. 2-20 Service Manual See "System board removal" on page 4-89. If this does not fix ...
... 4 Reinstall the fuser assembly. Go to make sure the hot roll lamp is installed correctly. See "LVPS assembly removal" on the system board. The voltage should measure approximately +0.13 V dc to reach a Ready prompt. No Replace the system board. 5061 122.04 error code service check Cold hot roll... Step 1 2 3 Actions and questions Measure the voltage on connector J17-11 on page 4-53. 2-20 Service Manual See "System board removal" on page 4-89. If this does not fix ...
Service Manual
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... heat up. The voltage measures approximately 0.13 V dc to display the error code. Is the voltage correct? 6 Measure the voltage on the fuser DC control connector on page 4-44. Yes Replace the fuser assembly. 5061 122.05 and 122.06 error code service check Error codes 122.05 and 122.-6 indicate that the hot roll lamp...
... heat up. The voltage measures approximately 0.13 V dc to display the error code. Is the voltage correct? 6 Measure the voltage on the fuser DC control connector on page 4-44. Yes Replace the fuser assembly. 5061 122.05 and 122.06 error code service check Error codes 122.05 and 122.-6 indicate that the hot roll lamp...
Service Manual
Page 64
... installation of the fuser drive motor cable to step 4 Replace the fuser assembly. Is the cable installed correctly? 6 Remove the fuser fan to gain access to J17 on the fuser drive motor board. 5061 122.07, 122.14, and 122.15 error code service check Fuser assembly cam position ...is properly connected. Is the cable installed correctly? "Fuser assembly removal" on the system board. System board. Check the correct installation of the fuser control cable to the motor cable. No Go...
... installation of the fuser drive motor cable to step 4 Replace the fuser assembly. Is the cable installed correctly? 6 Remove the fuser fan to gain access to J17 on the fuser drive motor board. 5061 122.07, 122.14, and 122.15 error code service check Fuser assembly cam position ...is properly connected. Is the cable installed correctly? "Fuser assembly removal" on the system board. System board. Check the correct installation of the fuser control cable to the motor cable. No Go...
Service Manual
Page 65
... measure approximately 3.3 V dc. If this does not fix the problem, replace the fuser assembly. 5061 122.08 error code service check Step 1 Actions and questions Replace the fuser assembly. See "Fuser assembly removal" on the system board. No Problem resolved 122.10 error code service check Cold hot roll Step 1 2 3 Actions and questions Measure the voltage on...
... measure approximately 3.3 V dc. If this does not fix the problem, replace the fuser assembly. 5061 122.08 error code service check Step 1 Actions and questions Replace the fuser assembly. See "Fuser assembly removal" on the system board. No Problem resolved 122.10 error code service check Cold hot roll Step 1 2 3 Actions and questions Measure the voltage on...
Service Manual
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... questions Turn the printer on page 4-53. 122.12 error code service check Cold fuser If error code 122.08 displays, the printer has detected a problem in the fuser secondary hot roll, fuser hot roll thermistor, system board, or LVPS fuser control circuits. Measure the voltage on connector J17-7 on...measure approximately 3.3 V dc. 5061 122.11 error code service check Fuser hot roll is open If error code 122.13 displays the printer detects a problem in the fuser hot roll lamp circuity, fuser hot roll thermistor, system board, or LVPS fuser control circuits. Note: The printer may not ...
... questions Turn the printer on page 4-53. 122.12 error code service check Cold fuser If error code 122.08 displays, the printer has detected a problem in the fuser secondary hot roll, fuser hot roll thermistor, system board, or LVPS fuser control circuits. Measure the voltage on connector J17-7 on...measure approximately 3.3 V dc. 5061 122.11 error code service check Fuser hot roll is open If error code 122.13 displays the printer detects a problem in the fuser hot roll lamp circuity, fuser hot roll thermistor, system board, or LVPS fuser control circuits. Note: The printer may not ...
Service Manual
Page 96
Are the voltages correct? 926.01 error code service check VTB fan Step 1 Actions and questions Turn the power off transport belt (VTB) fan removal" on JM1. Go to step 3 Replace the fuser fan. JY1-2 0 V 0 V 0 V 0 V JY1-3 +3.1 V dc 0 V dc 0 V +2 V dc JY1-4 +24 V dc +24 V dc +24 V dc ...cable installed correctly? Yes Go to step 2 2 Check the VTB fan cable connection to the system board JM1 for correct installation. 5061 925.02 error code service check Fuser fan (main fan) Step 1 Actions and questions Turn the power off +3.3 V dc 0 V 0 V dc +24 V dc Fan disconnected...
Are the voltages correct? 926.01 error code service check VTB fan Step 1 Actions and questions Turn the power off transport belt (VTB) fan removal" on JM1. Go to step 3 Replace the fuser fan. JY1-2 0 V 0 V 0 V 0 V JY1-3 +3.1 V dc 0 V dc 0 V +2 V dc JY1-4 +24 V dc +24 V dc +24 V dc ...cable installed correctly? Yes Go to step 2 2 Check the VTB fan cable connection to the system board JM1 for correct installation. 5061 925.02 error code service check Fuser fan (main fan) Step 1 Actions and questions Turn the power off +3.3 V dc 0 V 0 V dc +24 V dc Fan disconnected...
Service Manual
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See "RIP fan removal" on page 5-8. Yes Go to step 2 Go to step 3 Replace the RIP fan. 5061 927.03 error code service check RIP fan Step 1 Actions and questions Turn the power off, manually spin the fan, and check that it is usually the zero crossover... Replace the system board. Go to "System board" on page 4-89. See "System board removal" on page 4-89. 930.09 error code service check LVPS This problem with the fuser circuits is seated correctly. Voltage checks-Disconnect JCVR1 from JR1 on the system board, and check the voltages on the cable. LVPS...
See "RIP fan removal" on page 5-8. Yes Go to step 2 Go to step 3 Replace the RIP fan. 5061 927.03 error code service check RIP fan Step 1 Actions and questions Turn the power off, manually spin the fan, and check that it is usually the zero crossover... Replace the system board. Go to "System board" on page 4-89. See "System board removal" on page 4-89. 930.09 error code service check LVPS This problem with the fuser circuits is seated correctly. Voltage checks-Disconnect JCVR1 from JR1 on the system board, and check the voltages on the cable. LVPS...
Service Manual
Page 135
... the correct settings to check for print quality. • If a specific color has a print quality problem, first try a new cartridge to "Service error code and paper jam message table" on page 4-91. Replace the cable. An incorrect printer driver for broken or damaged parts. Step Actions and... questions 1 Second transfer roll-Make sure the second transfer roll is not stuck in tray 1 to install an ITU, fuser assembly, second transfer roll, or print cartridge. With the customer's permission, you may not fit the page correctly. Check the following before ...
... the correct settings to check for print quality. • If a specific color has a print quality problem, first try a new cartridge to "Service error code and paper jam message table" on page 4-91. Replace the cable. An incorrect printer driver for broken or damaged parts. Step Actions and... questions 1 Second transfer roll-Make sure the second transfer roll is not stuck in tray 1 to install an ITU, fuser assembly, second transfer roll, or print cartridge. With the customer's permission, you may not fit the page correctly. Check the following before ...
Service Manual
Page 144
...See "ITU assembly removal" on page 4-44. Check for any signs of debris near the toner patch sensor (TPS) which is associated with no error code displayed Note: This type of problem is the white egg shaped device located on the ITU belt. Step 1 Actions and questions Media settings-Does...2 Look for media type being used. Problem resolved Problem resolved No Go to step 3 Go to High fix the problem? See "Fuser assembly removal" on page 4-49. 2-102 Service Manual Yes Remove the debris. No Go to High in this location? 5061 Toner smears or rubs off of any debris in...
...See "ITU assembly removal" on page 4-44. Check for any signs of debris near the toner patch sensor (TPS) which is associated with no error code displayed Note: This type of problem is the white egg shaped device located on the ITU belt. Step 1 Actions and questions Media settings-Does...2 Look for media type being used. Problem resolved Problem resolved No Go to step 3 Go to High fix the problem? See "Fuser assembly removal" on page 4-49. 2-102 Service Manual Yes Remove the debris. No Go to High in this location? 5061 Toner smears or rubs off of any debris in...