Troubleshooting Guide
Page 1
... sending a job to make sure they are secure. Check the printer power switch. • The printer cable is supported. Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you want to print in the tray. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that the printer is functioning correctly. Confidential and other network device. • All options are properly installed. • The printer driver settings are correct. Once you are running a supported operating system and using...
... sending a job to make sure they are secure. Check the printer power switch. • The printer cable is supported. Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you want to print in the tray. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that the printer is functioning correctly. Confidential and other network device. • All options are properly installed. • The printer driver settings are correct. Once you are running a supported operating system and using...
Troubleshooting Guide
Page 3
... print becomes faded, replace the print cartridge. THE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan resolution. 3 CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the upper left corner. This often fixes the problem with water. PATTERNS (MOIRÉ) APPEAR IN THE OUTPUT • On the Copy screen, select the Text/Photo or Printed Image icon. • Rotate the original document on . • The printer cable is not turned...
... print becomes faded, replace the print cartridge. THE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan resolution. 3 CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the upper left corner. This often fixes the problem with water. PATTERNS (MOIRÉ) APPEAR IN THE OUTPUT • On the Copy screen, select the Text/Photo or Printed Image icon. • Rotate the original document on . • The printer cable is not turned...
Troubleshooting Guide
Page 4
... printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to verify a dial tone. Contact your DSL provider. • If you are using the On Hook Dial feature, then turn up the volume to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from a computer These are using an ISDN telephone service, then connect the printer to use . Certain devices...
... printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to verify a dial tone. Contact your DSL provider. • If you are using the On Hook Dial feature, then turn up the volume to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from a computer These are using an ISDN telephone service, then connect the printer to use . Certain devices...
Troubleshooting Guide
Page 7
.... CHECK THE PAPER GUIDES Move the guides in the tray or on . 4 Release the buttons when the screen with the progress bar appears. Set Jam Recovery to Auto or On: 1 Make sure the printer is on the Software and Documentation CD Memory card Make sure the memory card is set to the correct positions for network printing, see the chapter about installing software for the paper size loaded. Isolating print quality problems To help you clear the jam TURN ON JAM RECOVERY In the Setup menu, Jam...
.... CHECK THE PAPER GUIDES Move the guides in the tray or on . 4 Release the buttons when the screen with the progress bar appears. Set Jam Recovery to Auto or On: 1 Make sure the printer is on the Software and Documentation CD Memory card Make sure the memory card is set to the correct positions for network printing, see the chapter about installing software for the paper size loaded. Isolating print quality problems To help you clear the jam TURN ON JAM RECOVERY In the Setup menu, Jam...
Troubleshooting Guide
Page 11
... feeder to redistribute the toner, and then reinstall it from side to side to feed paper for the job: • From the printer control panel, select the Default Source from the Paper Menu. • For Windows users, select the paper source from Print Properties. • For Macintosh users, select the paper source from the Paper menu. 2 Before sending the job to cool before touching. THE PAPER PATH MAY NOT BE CLEAR Check the paper path around the print cartridge...
... feeder to redistribute the toner, and then reinstall it from side to side to feed paper for the job: • From the printer control panel, select the Default Source from the Paper Menu. • For Windows users, select the paper source from Print Properties. • For Macintosh users, select the paper source from the Paper menu. 2 Before sending the job to cool before touching. THE PAPER PATH MAY NOT BE CLEAR Check the paper path around the print cartridge...
User's Guide
Page 46
... all printer options are installed correctly. Remove the option and install it . To restore the factory default settings, see "Restoring the factory default settings" on and Ready appears. 2 On the home screen, touch . 1 USB port 2 Ethernet port Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is on page 261. 1 Make sure the printer is set up correctly by printing the following: . • Menu settings page-Use this page to verify printer options are installed...
... all printer options are installed correctly. Remove the option and install it . To restore the factory default settings, see "Restoring the factory default settings" on and Ready appears. 2 On the home screen, touch . 1 USB port 2 Ethernet port Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is on page 261. 1 Make sure the printer is set up correctly by printing the following: . • Menu settings page-Use this page to verify printer options are installed...
User's Guide
Page 59
.... c Make any necessary changes to accept the Printer Software License Agreement. e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation CD. It launches automatically. c Click Agree to the serial settings. d Click Custom. i Click the + beside the printer model under the Select Port menu, and then click Add Port. Additional printer setup 59 i Select the printer from the menu, and then click Add Printer. j Click Add. d Save the new settings. In Windows XP and earlier 1 Click Start. 2 Click Run. 3 Type D:\setup.exe...
.... c Make any necessary changes to accept the Printer Software License Agreement. e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation CD. It launches automatically. c Click Agree to the serial settings. d Click Custom. i Click the + beside the printer model under the Select Port menu, and then click Add Port. Additional printer setup 59 i Select the printer from the menu, and then click Add Printer. j Click Add. d Save the new settings. In Windows XP and earlier 1 Click Start. 2 Click Run. 3 Type D:\setup.exe...
User's Guide
Page 103
..., Advanced Duplex, and Save as documents printed on ; Choose from two-sided original documents. the output pages of the change . • Hold your copy that is not in sequence when printing multiple copies of the trays, the printer scales each copy matches the size of the original document. Collate This option keeps the pages of a print job stacked in one -sided original documents, or make a continuous increment change to fit loaded paper. Content This option tells the printer the original document type...
..., Advanced Duplex, and Save as documents printed on ; Choose from two-sided original documents. the output pages of the change . • Hold your copy that is not in sequence when printing multiple copies of the trays, the printer scales each copy matches the size of the original document. Collate This option keeps the pages of a print job stacked in one -sided original documents, or make a continuous increment change to fit loaded paper. Content This option tells the printer the original document type...
User's Guide
Page 174
... external print server that is the factory default setting. • The Off setting filters print jobs using a USB cable. The menu selection is updated. Understanding printer menus 174 The menu selection is updated. Note: This menu item is available only if the printer is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. Mac Binary PS On Off Auto Sets the printer to...
... external print server that is the factory default setting. • The Off setting filters print jobs using a USB cable. The menu selection is updated. Understanding printer menus 174 The menu selection is updated. Note: This menu item is available only if the printer is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. Mac Binary PS On Off Auto Sets the printer to...
User's Guide
Page 240
... make sure the link buffers are set . When Ready appears, enable Resource Save. • Install additional memory. For example, if the MP Feeder Size is set to Universal, make sure the paper is large enough for the message to clear. 30 Invalid refill, change cartridge Remove the print cartridge, and then install a supported one. 31 Replace defective cartridge Remove the defective print cartridge, and then install a new one. 32 Cartridge part number unsupported by device Remove the print cartridge, and then install a supported one. 34 Short paper...
... make sure the link buffers are set . When Ready appears, enable Resource Save. • Install additional memory. For example, if the MP Feeder Size is set to Universal, make sure the paper is large enough for the message to clear. 30 Invalid refill, change cartridge Remove the print cartridge, and then install a supported one. 31 Replace defective cartridge Remove the defective print cartridge, and then install a new one. 32 Cartridge part number unsupported by device Remove the print cartridge, and then install a supported one. 34 Short paper...
User's Guide
Page 261
... the time the printer waits before entering Power Saver mode. Exceptions include the display language, custom sizes and messages, and Network/Port menu settings. Adjusting Power Saver Available settings range from 1-240 minutes. 8 Touch Submit. 9 Touch . The settings available range from 1-240 minutes. Administrative support 261 For more information, see "Printing a menu settings page" on and Ready appears. 2 On the home screen, touch . 3 Touch Settings. All downloads stored in flash memory or on a printer hard disk are deleted. Note...
... the time the printer waits before entering Power Saver mode. Exceptions include the display language, custom sizes and messages, and Network/Port menu settings. Adjusting Power Saver Available settings range from 1-240 minutes. 8 Touch Submit. 9 Touch . The settings available range from 1-240 minutes. Administrative support 261 For more information, see "Printing a menu settings page" on and Ready appears. 2 On the home screen, touch . 3 Touch Settings. All downloads stored in flash memory or on a printer hard disk are deleted. Note...
User's Guide
Page 308
... cables 45 B Bin Setup menu 163 brightness, adjusting 260 Busy 231 buttons, home screen 20 buttons, printer control panel 19 buttons, touch screen 22 C cables Ethernet 45 USB 45 Call complete 231 calling Customer Support 290 canceling a job from Macintosh 137 from the printer control panel 136 from Windows 137 card stock loading 80 tips on using 132 Change to 231 charge rolls ordering 255 Check tray connection 231 checking an unresponsive printer 263 checking an unresponsive scanner 269 checking device status on Embedded Web Server 259 cleaning...
... cables 45 B Bin Setup menu 163 brightness, adjusting 260 Busy 231 buttons, home screen 20 buttons, printer control panel 19 buttons, touch screen 22 C cables Ethernet 45 USB 45 Call complete 231 calling Customer Support 290 canceling a job from Macintosh 137 from the printer control panel 136 from Windows 137 card stock loading 80 tips on using 132 Change to 231 charge rolls ordering 255 Check tray connection 231 checking an unresponsive printer 263 checking an unresponsive scanner 269 checking device status on Embedded Web Server 259 cleaning...
User's Guide
Page 309
... adjusting 98 improving 105 copy screen options 102, 103 Copy Settings menu 191 copy troubleshooting copier does not respond 267 partial document or photo copies 269 poor copy quality 267 poor scanned image quality 270 scanner unit does not close 267 copying adding a date and time stamp 101 adding an overlay message 101 adjusting quality 98 canceling a copy job 102 collating copies 98 custom job (job build) 100 document containing mixed paper sizes 96 enlarging 97 from Windows 130 duplexing 97 E Embedded Web Server 259 administrator settings 259 checking device status...
... adjusting 98 improving 105 copy screen options 102, 103 Copy Settings menu 191 copy troubleshooting copier does not respond 267 partial document or photo copies 269 poor copy quality 267 poor scanned image quality 270 scanner unit does not close 267 copying adding a date and time stamp 101 adding an overlay message 101 adjusting quality 98 canceling a copy job 102 collating copies 98 custom job (job build) 100 document containing mixed paper sizes 96 enlarging 97 from Windows 130 duplexing 97 E Embedded Web Server 259 administrator settings 259 checking device status...
User's Guide
Page 310
... held jobs 133 printing from Macintosh computer 134 printing from Windows 134 Help menu 229 holding faxes 119 home screen buttons 20 HTML menu 228 I Image menu 229 Insert staple cartridge 233 Insert Tray 233 Install bin 234 Install envelope feeder 234 Install tray 234 installation wireless network 50, 51 installing options in driver 48 printer software 47 Index 310 installing printer software adding options 48 Internal Solutions Port installing 33 troubleshooting 277 Internal Solutions Port, network changing port settings 57 Invalid PIN 234 IPv6 menu 170 J jams avoiding 139 locating doors...
... held jobs 133 printing from Macintosh computer 134 printing from Windows 134 Help menu 229 holding faxes 119 home screen buttons 20 HTML menu 228 I Image menu 229 Insert staple cartridge 233 Insert Tray 233 Install bin 234 Install envelope feeder 234 Install tray 234 installation wireless network 50, 51 installing options in driver 48 printer software 47 Index 310 installing printer software adding options 48 Internal Solutions Port installing 33 troubleshooting 277 Internal Solutions Port, network changing port settings 57 Invalid PIN 234 IPv6 menu 170 J jams avoiding 139 locating doors...
User's Guide
Page 311
... Set Date/Time 183 Settings 183 Setup 218 SMTP Setup menu 168 Standard Network 166 Standard USB 173 Substitute Size 156 TCP/IP 169 Universal Setup 162 Utilities 223 Wireless 171 XPS 229 Miscellaneous menu 179 moving the printer 256, 257 multiple pages on one sheet 99 multipurpose feeder loading 80 N NetWare menu 172 Network 235 Network 235 Network menu 166 Network Card menu 169 Network Reports menu 168 network setup page 47 Networking Guide 259 No analog phone line connected to modem, fax is disabled. 235 No answer 236 No dial...
... Set Date/Time 183 Settings 183 Setup 218 SMTP Setup menu 168 Standard Network 166 Standard USB 173 Substitute Size 156 TCP/IP 169 Universal Setup 162 Utilities 223 Wireless 171 XPS 229 Miscellaneous menu 179 moving the printer 256, 257 multiple pages on one sheet 99 multipurpose feeder loading 80 N NetWare menu 172 Network 235 Network 235 Network menu 166 Network Card menu 169 Network Reports menu 168 network setup page 47 Networking Guide 259 No analog phone line connected to modem, fax is disabled. 235 No answer 236 No dial...
User's Guide
Page 312
... paper sizes supported by the printer 89 Paper Texture menu 156 paper type custom 84 paper types duplex support 91 supported by finisher 91 supported by printer 91 where to load 91 Paper Weight menu 158 paper weights supported by finisher 91 Parallel menu 175 PCL Emul menu 225 PDF menu 224 photos copying 94 pick rollers ordering 255 port settings configuring 57 PostScript menu 225 Power Saver adjusting 261 print job canceling from Macintosh 137 canceling from Windows 137 print quality cleaning the scanner glass 249 print quality test pages, printing 136 print quality troubleshooting blank...
... paper sizes supported by the printer 89 Paper Texture menu 156 paper type custom 84 paper types duplex support 91 supported by finisher 91 supported by printer 91 where to load 91 Paper Weight menu 158 paper weights supported by finisher 91 Parallel menu 175 PCL Emul menu 225 PDF menu 224 photos copying 94 pick rollers ordering 255 port settings configuring 57 PostScript menu 225 Power Saver adjusting 261 print job canceling from Macintosh 137 canceling from Windows 137 print quality cleaning the scanner glass 249 print quality test pages, printing 136 print quality troubleshooting blank...
User's Guide
Page 313
..., check 237 Remove paper from 237 Remove paper from Windows 134 Index 313 Contact system administrator. 239 Some held job(s). 239 Unsupported disk 239 Unsupported USB device, please remove 240 Unsupported USB hub, please remove 240 USB/USB 240 Waiting for redial 240 printer options troubleshooting 2000-sheet tray 276 4-bin mailbox 277 envelope feeder 276 flash memory card 277 hard disk with 235 Load staples 235 Memory full, cannot print faxes 235 Network 235 Network 235 No analog phone line connected to 231 Check tray connection...
..., check 237 Remove paper from 237 Remove paper from Windows 134 Index 313 Contact system administrator. 239 Some held job(s). 239 Unsupported disk 239 Unsupported USB device, please remove 240 Unsupported USB hub, please remove 240 USB/USB 240 Waiting for redial 240 printer options troubleshooting 2000-sheet tray 276 4-bin mailbox 277 envelope feeder 276 flash memory card 277 hard disk with 235 Load staples 235 Memory full, cannot print faxes 235 Network 235 Network 235 No analog phone line connected to 231 Check tray connection...
User's Guide
Page 315
... output expander 277 Internal Solutions Port 277 memory card 277 option not working 275 paper trays 275 StapleSmart finisher 277 troubleshooting, scan cannot scan from a computer 271 partial document or photo scans 270 scan was not successful 269 scanner unit does not close 267 scanning takes too long or freezes the computer 270 viewing reports 260 W Waiting for redial 240 Windows wireless network installation 50 wired network setup using Windows 54 wired networking using Macintosh 54 Wireless menu 171 wireless network configuration information 49 installation, using...
... output expander 277 Internal Solutions Port 277 memory card 277 option not working 275 paper trays 275 StapleSmart finisher 277 troubleshooting, scan cannot scan from a computer 271 partial document or photo scans 270 scan was not successful 269 scanner unit does not close 267 scanning takes too long or freezes the computer 270 viewing reports 260 W Waiting for redial 240 Windows wireless network installation 50 wired network setup using Windows 54 wired networking using Macintosh 54 Wireless menu 171 wireless network configuration information 49 installation, using...
Help Menu Pages
Page 1
... about making copies and changing settings Provides information about sending e-mails using addresses, shortcut numbers, or the address book, and about changing settings Provides information about sending faxes using fax numbers, shortcut numbers, or the address book, and about changing settings Provides information about scanning documents directly to an FTP server using the printer and performing various tasks, including copying, scanning, and faxing. Additional language support The User's Guide, Setup sheet, and Help pages are also available in the multifunction printer (MFP) as PDFs...
... about making copies and changing settings Provides information about sending e-mails using addresses, shortcut numbers, or the address book, and about changing settings Provides information about sending faxes using fax numbers, shortcut numbers, or the address book, and about changing settings Provides information about scanning documents directly to an FTP server using the printer and performing various tasks, including copying, scanning, and faxing. Additional language support The User's Guide, Setup sheet, and Help pages are also available in the multifunction printer (MFP) as PDFs...
Help Menu Pages
Page 4
... the Options button opens a screen where you print two or more sheets of your copies will be ordered (1,1,1) (2,2,2) (3,3,3). the output pages of your document on one or two sides, make two-sided copies (duplex) of twosided original documents, make two-sided copies from one-sided original documents, or make one-sided copies (simplex) from a tray that contains a type or color of paper that portion of paper between copies, pages, and print jobs. Advanced Imaging This option lets you adjust Background Removal, Contrast, Shadow Detail, Scan Edge to select duplex settings...
... the Options button opens a screen where you print two or more sheets of your copies will be ordered (1,1,1) (2,2,2) (3,3,3). the output pages of your document on one or two sides, make two-sided copies (duplex) of twosided original documents, make two-sided copies from one-sided original documents, or make one-sided copies (simplex) from a tray that contains a type or color of paper that portion of paper between copies, pages, and print jobs. Advanced Imaging This option lets you adjust Background Removal, Contrast, Shadow Detail, Scan Edge to select duplex settings...
