HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
..., and switching to SATA AHCI mode Using Sysprep with Intel Matrix Storage Manager Technology. Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller...
..., and switching to SATA AHCI mode Using Sysprep with Intel Matrix Storage Manager Technology. Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller...
HP Pavilion 11 x2 PC Maintenance and Service Guide
Page 84
... -screen instructions. 4. From the Start screen, type support, and then select the HP Support Assistant app. 2. NOTE: After a message on the screen reports a successful installation, you recorded earlier, open the folder on -screen instructions. From the Start screen, type file, and then select File Explorer. 2. During the download and installation, follow these instructions: Do not disconnect power from the computer by following the on your hard drive. 76 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics...
... -screen instructions. 4. From the Start screen, type support, and then select the HP Support Assistant app. 2. NOTE: After a message on the screen reports a successful installation, you recorded earlier, open the folder on -screen instructions. From the Start screen, type file, and then select File Explorer. 2. During the download and installation, follow these instructions: Do not disconnect power from the computer by following the on your hard drive. 76 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics...
HP Pavilion 11 x2 PC Maintenance and Service Guide
Page 91
... HP Recovery media on -screen instructions. ● If you can choose from the hard drive and re-creating the partitions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to reset your computer using the HP Recovery media that best matches your system. For more information, see Creating HP Recovery media on page 83. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 81. Minimized Image Recovery installs only drivers and hardware-enabling...
... HP Recovery media on -screen instructions. ● If you can choose from the hard drive and re-creating the partitions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to reset your computer using the HP Recovery media that best matches your system. For more information, see Creating HP Recovery media on page 83. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 81. Minimized Image Recovery installs only drivers and hardware-enabling...
HP Pavilion 11 x2 PC Maintenance and Service Guide
Page 93
...for startup information. Removing the HP Recovery partition HP Recovery Manager software allows you want to remove the HP Recovery partition: 1. See Changing the computer boot order on -screen instructions. You can be used if your system does not have an HP Recovery partition or if the hard drive is the order of devices listed in HP Recovery Manager, change the boot order: 1. Select the optical drive or USB flash drive you to remove the HP Recovery partition to free up all personal files. 2. From the Start screen, type recovery, and then select HP Recovery Manager. 2. This...
...for startup information. Removing the HP Recovery partition HP Recovery Manager software allows you want to remove the HP Recovery partition: 1. See Changing the computer boot order on -screen instructions. You can be used if your system does not have an HP Recovery partition or if the hard drive is the order of devices listed in HP Recovery Manager, change the boot order: 1. Select the optical drive or USB flash drive you to remove the HP Recovery partition to free up all personal files. 2. From the Start screen, type recovery, and then select HP Recovery Manager. 2. This...
HP Pavilion 11 x2 PC Maintenance and Service Guide
Page 97
... 1 audio-in jack 7, 12 audio-out jack 7, 12 audio/USB board removal 69 spare part number 20, 25, 69 B backups 80 battery removal 59, 62 spare part numbers 18, 20, 22, 59, 62 bezel removal 50 spare part numbers 16, 24, 25, 50 boot order, changing HP Recovery Manager 85 bottom cover removal 61 spare part numbers 20, 23, 24, 26, 61 buttons power 6 TouchPad 11 volume 7 Windows 5 C cables, service considerations 27 caps lock light 10 card reader board removal 65 spare part number 20, 24, 65 chipset, product description 1 components keyboard base 8 keyboard base keys 9 keyboard base...
... 1 audio-in jack 7, 12 audio-out jack 7, 12 audio/USB board removal 69 spare part number 20, 25, 69 B backups 80 battery removal 59, 62 spare part numbers 18, 20, 22, 59, 62 bezel removal 50 spare part numbers 16, 24, 25, 50 boot order, changing HP Recovery Manager 85 bottom cover removal 61 spare part numbers 20, 23, 24, 26, 61 buttons power 6 TouchPad 11 volume 7 Windows 5 C cables, service considerations 27 caps lock light 10 card reader board removal 65 spare part number 20, 24, 65 chipset, product description 1 components keyboard base 8 keyboard base keys 9 keyboard base...
HP Pavilion 11 x2 PC Maintenance and Service Guide
Page 98
... audio 1 chipset 1 display panel 1 external media cards 2 graphics 1 memory 1 microphone 1 operating system 3 ports 2 power requirements 2, 3 processors 1 product name 1 security 3 sensors 2 serviceability 3 storage 1 video 1 wireless 2 product name 1 R rear-facing webcamera location 7 removal 37 spare part number 37 recovery discs 81, 85 HP Recovery Manager 83 media 85 options 81 starting 84 supported discs 81 system 83 USB flash drive 85 using HP Recovery media 82 recovery media creating 81 creating using HP Recovery Manager 82 recovery partition removing 85 release latch 8 restore, Windows...
... audio 1 chipset 1 display panel 1 external media cards 2 graphics 1 memory 1 microphone 1 operating system 3 ports 2 power requirements 2, 3 processors 1 product name 1 security 3 sensors 2 serviceability 3 storage 1 video 1 wireless 2 product name 1 R rear-facing webcamera location 7 removal 37 spare part number 37 recovery discs 81, 85 HP Recovery Manager 83 media 85 options 81 starting 84 supported discs 81 system 83 USB flash drive 85 using HP Recovery media 82 recovery media creating 81 creating using HP Recovery Manager 82 recovery partition removing 85 release latch 8 restore, Windows...
User Guide
Page 5
... ...11 TouchPad ...12 Lights ...13 Keys ...14 Right side ...15 Left side ...16 Releasing the tablet from the keyboard base 17 Changing your tablet's settings ...17 Changing your tablet's view 17 Turning your tablet's autorotate lock on or off 17 Adjusting your tablet's screen brightness 18 Locating system information ...18 3 Connecting to a network ...19 Connecting to a wireless network ...19 Using the wireless controls 19 Using the wireless button 19 Using operating system controls 19 Sharing data and drives and accessing software...
... ...11 TouchPad ...12 Lights ...13 Keys ...14 Right side ...15 Left side ...16 Releasing the tablet from the keyboard base 17 Changing your tablet's settings ...17 Changing your tablet's view 17 Turning your tablet's autorotate lock on or off 17 Adjusting your tablet's screen brightness 18 Locating system information ...18 3 Connecting to a network ...19 Connecting to a wireless network ...19 Using the wireless controls 19 Using the wireless button 19 Using operating system controls 19 Sharing data and drives and accessing software...
User Guide
Page 8
... the BIOS version 62 Downloading a BIOS update 63 Using HP PC Hardware Diagnostics (UEFI 64 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 64 10 Backing up, restoring, and recovering ...65 Creating recovery media and backups 65 Creating HP Recovery media 65 Restore and recovery ...66 Recovering using HP Recovery Manager 67 What you need to know 67 Using the HP Recovery partition (select models only 67 Using HP Recovery media to recover 68 Changing the computer boot order 68 Removing the HP Recovery partition 68 11 Specifications ...69 Input power ...69 Operating...
... the BIOS version 62 Downloading a BIOS update 63 Using HP PC Hardware Diagnostics (UEFI 64 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 64 10 Backing up, restoring, and recovering ...65 Creating recovery media and backups 65 Creating HP Recovery media 65 Restore and recovery ...66 Recovering using HP Recovery Manager 67 What you need to know 67 Using the HP Recovery partition (select models only 67 Using HP Recovery media to recover 68 Changing the computer boot order 68 Removing the HP Recovery partition 68 11 Specifications ...69 Input power ...69 Operating...
User Guide
Page 27
... computer can travel with a wireless router or a wireless access point. ● Bluetooth device (select models only)-Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. Using operating system controls The Network and Sharing Center allows you can explore the globe and access information from millions of websites using these features: ● Wireless button, wireless switch, or wireless key (referred to that world. Your...
... computer can travel with a wireless router or a wireless access point. ● Bluetooth device (select models only)-Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. Using operating system controls The Network and Sharing Center allows you can explore the globe and access information from millions of websites using these features: ● Wireless button, wireless switch, or wireless key (referred to that world. Your...
User Guide
Page 35
From the Start screen, type camera, and then select Camera from the list of applications. - Automatically adjusts the display brightness based on the card until it is in use. Connects an optional USB device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device. Connects an optional video or audio device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Records sound. Reads optional memory cards that store, manage, share, or access information. Multimedia features 27 type camera, and...
From the Start screen, type camera, and then select Camera from the list of applications. - Automatically adjusts the display brightness based on the card until it is in use. Connects an optional USB device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device. Connects an optional video or audio device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Records sound. Reads optional memory cards that store, manage, share, or access information. Multimedia features 27 type camera, and...
User Guide
Page 56
... memory, allowing you stopped working. To exit Sleep: ● Briefly press the power button. ● If the display is closed, and the tablet is connected to the keyboard base, open the display. ● Press a key on battery power only and an AC power source is not available to charge the battery, it is saved to a disc or an external media card. You can manually initiate Hibernation. NOTE: If you must enter your work...
... memory, allowing you stopped working. To exit Sleep: ● Briefly press the power button. ● If the display is closed, and the tablet is connected to the keyboard base, open the display. ● Press a key on battery power only and an AC power source is not available to charge the battery, it is saved to a disc or an external media card. You can manually initiate Hibernation. NOTE: If you must enter your work...
User Guide
Page 58
... off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on the Windows desktop shows a low or critical battery notification. When the tablet is attached to the keyboard base...
... off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on the Windows desktop shows a low or critical battery notification. When the tablet is attached to the keyboard base...
User Guide
Page 63
... you update your hard drive and the number of fragmented files, Disk Defragmenter may set Disk Defragmenter to run more efficiently. Cleaning your equipment. Follow the on -screen instructions. Updating programs and drivers HP recommends that you can run Disk Defragmenter on the size of HP programs and drivers. Without the latest driver, you start Disk Defragmenter, it works without oil) ● Static-free cloth wipes Updating programs and drivers 55 Connect the...
... you update your hard drive and the number of fragmented files, Disk Defragmenter may set Disk Defragmenter to run more efficiently. Cleaning your equipment. Follow the on -screen instructions. Updating programs and drivers HP recommends that you can run Disk Defragmenter on the size of HP programs and drivers. Without the latest driver, you start Disk Defragmenter, it works without oil) ● Static-free cloth wipes Updating programs and drivers 55 Connect the...
User Guide
Page 68
... order to correct security problems and improve software performance. Installing software updates HP, Windows, and third-party software installed on your computer. For more information about computer viruses, from the system is monitored and compared with a set of user-defined security criteria. To help protect your computer, Internet security software that you install on your computer and information Antivirus software can be software you use your computer to access email, a network...
... order to correct security problems and improve software performance. Installing software updates HP, Windows, and third-party software installed on your computer. For more information about computer viruses, from the system is monitored and compared with a set of user-defined security criteria. To help protect your computer, Internet security software that you install on your computer and information Antivirus software can be software you use your computer to access email, a network...
User Guide
Page 71
... the computer or initiate Sleep. From the Start screen, type support, and then select the HP Support Assistant app. 2. Identify the most recent BIOS update and compare it has been downloaded to an optional power source. BIOS installation procedures vary. The BIOS installation begins. 5. Updating the BIOS 63 Follow the on battery power, docked in an optional docking device, or connected to your hard drive. If the update is more recent than your BIOS, make a note of the...
... the computer or initiate Sleep. From the Start screen, type support, and then select the HP Support Assistant app. 2. Identify the most recent BIOS update and compare it has been downloaded to an optional power source. BIOS installation procedures vary. The BIOS installation begins. 5. Updating the BIOS 63 Follow the on battery power, docked in an optional docking device, or connected to your hard drive. If the update is more recent than your BIOS, make a note of the...
User Guide
Page 74
... a preinstalled application or driver, use an external optical drive, it must be connected to a USB port on -screen instructions. You can also find contact information from support. the drive cannot be connected directly to a USB port on -screen instructions. ● If you want to reset your situation and level of expertise: ● Windows offers several options for restoring from the HP Recovery partition (select models only) or HP Recovery media. The next time you start HP Recovery Manager, you will be...
... a preinstalled application or driver, use an external optical drive, it must be connected to a USB port on -screen instructions. You can also find contact information from support. the drive cannot be connected directly to a USB port on -screen instructions. ● If you want to reset your situation and level of expertise: ● Windows offers several options for restoring from the HP Recovery partition (select models only) or HP Recovery media. The next time you start HP Recovery Manager, you will be...
User Guide
Page 75
...on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of HP Recovery media to restore the factory image to the replacement drive. If you have not already created recovery media, see Creating HP Recovery media. ● If the HP Recovery media does not work, you can obtain recovery media for your system from one of recovery can use HP Recovery media. This type of the following recovery options: ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive...
...on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of HP Recovery media to restore the factory image to the replacement drive. If you have not already created recovery media, see Creating HP Recovery media. ● If the HP Recovery media does not work, you can obtain recovery media for your system from one of recovery can use HP Recovery media. This type of the following recovery options: ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive...
User Guide
Page 76
... (select models only). 1. or - This method can change the computer boot order. You can be used if your keyboard layout. 3. Removing the HP Recovery partition HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; Restart the computer, quickly press esc, and then press f9 for startup information. Follow the on -screen instructions. Select Remove Recovery Partition, and then follow the on -screen instructions. 68 Chapter 10 Backing up hard drive space. Follow the on -screen instructions. Insert the HP Recovery disc you...
... (select models only). 1. or - This method can change the computer boot order. You can be used if your keyboard layout. 3. Removing the HP Recovery partition HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; Restart the computer, quickly press esc, and then press f9 for startup information. Follow the on -screen instructions. Select Remove Recovery Partition, and then follow the on -screen instructions. 68 Chapter 10 Backing up hard drive space. Follow the on -screen instructions. Insert the HP Recovery disc you...
User Guide
Page 79
... do 2 H HDMI port connecting 31 identifying 15, 27 HDMI, configuring audio 31 headphones, connecting 29 Hibernation exiting 49 initiated during critical battery level 50 initiating 49 high-definition devices, connecting 31 hot keys description 47 using 47 HP and third-party software updates, installing 61 HP PC Hardware Diagnostics (UEFI), downloading 64 HP Recovery Manager correcting boot problems 68 starting 67 HP Recovery media creating 65 recovery 68 HP Recovery partition recovery 67 removing 68 I input power 69 internal microphone, identifying 27 internal microphones, identifying 9 Index...
... do 2 H HDMI port connecting 31 identifying 15, 27 HDMI, configuring audio 31 headphones, connecting 29 Hibernation exiting 49 initiated during critical battery level 50 initiating 49 high-definition devices, connecting 31 hot keys description 47 using 47 HP and third-party software updates, installing 61 HP PC Hardware Diagnostics (UEFI), downloading 64 HP Recovery Manager correcting boot problems 68 starting 67 HP Recovery media creating 65 recovery 68 HP Recovery partition recovery 67 removing 68 I input power 69 internal microphone, identifying 27 internal microphones, identifying 9 Index...
User Guide
Page 80
... original system recovery 67 P passwords Setup Utility (BIOS) 59 Windows 59 pinching touch screen gesture 42 pinching TouchPad gesture 35 ports HDMI 15, 27, 31 USB 2.0 16, 28 USB 3.0 15, 27 power button, identifying 6 power connector, identifying 7, 15 power meter 49 power, battery 50 product name and number, computer 18 public WLAN connection 22 R recovery discs 65, 68 HP Recovery Manager 67 media 68 options 65 starting 67 supported discs 65 system 67 USB flash drive 68 using HP Recovery media 66 recovery media creating 65 creating using HP Recovery Manager 66 recovery partition removing 68...
... original system recovery 67 P passwords Setup Utility (BIOS) 59 Windows 59 pinching touch screen gesture 42 pinching TouchPad gesture 35 ports HDMI 15, 27, 31 USB 2.0 16, 28 USB 3.0 15, 27 power button, identifying 6 power connector, identifying 7, 15 power meter 49 power, battery 50 product name and number, computer 18 public WLAN connection 22 R recovery discs 65, 68 HP Recovery Manager 67 media 68 options 65 starting 67 supported discs 65 system 67 USB flash drive 68 using HP Recovery media 66 recovery media creating 65 creating using HP Recovery Manager 66 recovery partition removing 68...