Maintenance and Service Guide
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... other countries. USB Type-C and USB-C are trademarks of USB Implementers Forum. Nothing herein should be available on this equipment is a trademark of Windows functionality. Windows 10 is automatically updated, which is a registered trademark of the HP End User License Agreement (EULA). under license. HP shall not be bound by the terms of Wi-Fi Alliance. HP Elite Slim Active Pen: The Regulatory Model Number (RMN...
... other countries. USB Type-C and USB-C are trademarks of USB Implementers Forum. Nothing herein should be available on this equipment is a trademark of Windows functionality. Windows 10 is automatically updated, which is a registered trademark of the HP End User License Agreement (EULA). under license. HP shall not be bound by the terms of Wi-Fi Alliance. HP Elite Slim Active Pen: The Regulatory Model Number (RMN...
Maintenance and Service Guide
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..., 8 cores) Graphics Integrated graphics Supports HDCP 2.2 Supports two external displays when docked Display 34.3 cm (13.5 in), WLED, WUXGA+ (1920 × 1280), IPS, UWVA, 72% CG, ambient light sensor, bent, HD + IR camera BrightView, 400 nits BrightView, HP Sure View Reflect, 1000 nits Memory Non upgradable integrated memory supporting up to 16 GB of RAM LPDDR4-4266 dual-channel support Supports the following configurations: ● 16 GB...
..., 8 cores) Graphics Integrated graphics Supports HDCP 2.2 Supports two external displays when docked Display 34.3 cm (13.5 in), WLED, WUXGA+ (1920 × 1280), IPS, UWVA, 72% CG, ambient light sensor, bent, HD + IR camera BrightView, 400 nits BrightView, HP Sure View Reflect, 1000 nits Memory Non upgradable integrated memory supporting up to 16 GB of RAM LPDDR4-4266 dual-channel support Supports the following configurations: ● 16 GB...
Maintenance and Service Guide
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... a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. NOTE: When a device is not charging. When AC power is disconnected (battery not charging): ● Off: The battery is not charging. (3) USB Type-C® port Connects a USB device, provides data transfer, and charges small devices when the computer is on headphones, earbuds, or a headset. NOTE: Cables, adapters, or both (purchased separately) might be required. (4) Audio-out (headphone)/Audio-in Sleep mode. This chapter...
... a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. NOTE: When a device is not charging. When AC power is disconnected (battery not charging): ● Off: The battery is not charging. (3) USB Type-C® port Connects a USB device, provides data transfer, and charges small devices when the computer is on headphones, earbuds, or a headset. NOTE: Cables, adapters, or both (purchased separately) might be required. (4) Audio-out (headphone)/Audio-in Sleep mode. This chapter...
Maintenance and Service Guide
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..., remove the module to prevent incorrect insertion. Before removing the WWAN module, follow these steps: 1. Prepare the computer for use this procedure and illustration. WWAN module To remove the WWAN module, use in your country or region. Advanced Pro (Cat16) Spare part number M54570-005 M54571-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a notch to restore device functionality, and then contact technical support...
..., remove the module to prevent incorrect insertion. Before removing the WWAN module, follow these steps: 1. Prepare the computer for use this procedure and illustration. WWAN module To remove the WWAN module, use in your country or region. Advanced Pro (Cat16) Spare part number M54570-005 M54571-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a notch to restore device functionality, and then contact technical support...
Maintenance and Service Guide
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... update automatically to make sure that the computer has the latest software and security updates. Using Computer Setup 53 Computer Setup includes settings for types of devices installed, the startup sequence of the computer, and amount of the screen, or use a pointing device to select the item. ● To scroll up and down, select the up arrow or the down arrow key on the system (such as hard drives, display, keyboard, mouse...
... update automatically to make sure that the computer has the latest software and security updates. Using Computer Setup 53 Computer Setup includes settings for types of devices installed, the startup sequence of the computer, and amount of the screen, or use a pointing device to select the item. ● To scroll up and down, select the up arrow or the down arrow key on the system (such as hard drives, display, keyboard, mouse...
Maintenance and Service Guide
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...-protected? changing the Windows date & memory time. accessible) System BIOS 9 MB Yes Yes Stores system BIOS code and computer configuration data. firmware, and critical computer configuration data for nonvolatile memory usage Nonvolatile memory type Amount (Size) Does this memory store customer data? backed-up CMOS This memory is not write- (RTC) battery date and time is managed Embedded Controller. module is this memory memory? A utility must be used for writing data to this ROM in...
...-protected? changing the Windows date & memory time. accessible) System BIOS 9 MB Yes Yes Stores system BIOS code and computer configuration data. firmware, and critical computer configuration data for nonvolatile memory usage Nonvolatile memory type Amount (Size) Does this memory store customer data? backed-up CMOS This memory is not write- (RTC) battery date and time is managed Embedded Controller. module is this memory memory? A utility must be used for writing data to this ROM in...
Maintenance and Service Guide
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... have access to the public unless a firmware upgrade is this utility. from the device memory and is removed? Fingerprint reader memory is made available to have been registered by user enrollment in select Elite or Z models. write-protected? on -screen instructions. Intel Management 1.5 MB or 7 MB Yes Yes Engine Firmware (present only in HP ProtectTools Security Manager. Select Identify your product, and then follow the on-screen instructions.) Stores Management Engine Code, Settings...
... have access to the public unless a firmware upgrade is this utility. from the device memory and is removed? Fingerprint reader memory is made available to have been registered by user enrollment in select Elite or Z models. write-protected? on -screen instructions. Intel Management 1.5 MB or 7 MB Yes Yes Engine Firmware (present only in HP ProtectTools Security Manager. Select Identify your product, and then follow the on-screen instructions.) Stores Management Engine Code, Settings...
Maintenance and Service Guide
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... answer your hard drive. This message relates to the EEPROM when the memory module is stored on your questions about resetting the keys. a. It replaces the older BIOS architecture but supports much of software programs from a legacy BIOS? BIOS provides a secure runtime environment that of configuration data is not installed in Intel-based system boards"? In this section to display more functionality, such as size, serial number, data width...
... answer your hard drive. This message relates to the EEPROM when the memory module is stored on your questions about resetting the keys. a. It replaces the older BIOS architecture but supports much of software programs from a legacy BIOS? BIOS provides a secure runtime environment that of configuration data is not installed in Intel-based system boards"? In this section to display more functionality, such as size, serial number, data width...
Maintenance and Service Guide
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... removal 36 spare part number 36 HP PC Hardware Diagnostics UEFI downloading 55 starting 54 using 54 HP PC Hardware Diagnostics Windows failure ID code 54 HP Sure Start 58, 63 I illustrated parts catalog 16 internal microphones, identifying 6 J jacks audio-out (headphone)/audio-in (microphone) combo 4 K keyboard product description 2 keys esc 12 fn 12 Windows 12 keys, action 12 L labels Bluetooth 12 regulatory 12 serial number 12 service 12 wireless certification 12 WLAN 12 left side components 5 lights AC adapter and battery 4, 5 battery 4, 5 camera 6 caps lock...
... removal 36 spare part number 36 HP PC Hardware Diagnostics UEFI downloading 55 starting 54 using 54 HP PC Hardware Diagnostics Windows failure ID code 54 HP Sure Start 58, 63 I illustrated parts catalog 16 internal microphones, identifying 6 J jacks audio-out (headphone)/audio-in (microphone) combo 4 K keyboard product description 2 keys esc 12 fn 12 Windows 12 keys, action 12 L labels Bluetooth 12 regulatory 12 serial number 12 service 12 wireless certification 12 WLAN 12 left side components 5 lights AC adapter and battery 4, 5 battery 4, 5 camera 6 caps lock...
Maintenance and Service Guide
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... board removal 41 spare part numbers 41 system memory, removing personal data from volatile 58 system restore 52 system restore point, creating 52 T top cover with keyboard spare part numbers 45 touchpad removal 34 settings 7 spare part number 34 touchpad buttons identifying 8 touchpad zone, identifying 8 transporting guidelines 20, 26 traveling with the computer 12 U USB Type-C port, identifying 4, 5 W Windows backup 52 recovery media 52 system restore point 52 Windows key, identifying 12 Windows tools, using 52 wireless antennas and cables removal 35 spare part number 35 wireless antennas...
... board removal 41 spare part numbers 41 system memory, removing personal data from volatile 58 system restore 52 system restore point, creating 52 T top cover with keyboard spare part numbers 45 touchpad removal 34 settings 7 spare part number 34 touchpad buttons identifying 8 touchpad zone, identifying 8 transporting guidelines 20, 26 traveling with the computer 12 U USB Type-C port, identifying 4, 5 W Windows backup 52 recovery media 52 system restore point 52 Windows key, identifying 12 Windows tools, using 52 wireless antennas and cables removal 35 spare part number 35 wireless antennas...
User Guide
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...screen keyboard ...23 5 Entertainment features ...24 Using a camera ...24 Using audio ...24 Using sound settings ...24 Viewing or changing sound settings 24 Using the control panel to view and control audio settings 24 Using video ...25 Discovering and connecting to Miracast-compatible wireless displays 25 Using data transfer ...25 Connecting devices to a USB Type-C port 25 6 Managing power ...27 Using Sleep ...27 Initiating and exiting Sleep ...27 Shutting down (turning off) the computer ...28 Using the Power icon and Power Options ...28 Running on battery power ...28 Using HP Fast Charge...
...screen keyboard ...23 5 Entertainment features ...24 Using a camera ...24 Using audio ...24 Using sound settings ...24 Viewing or changing sound settings 24 Using the control panel to view and control audio settings 24 Using video ...25 Discovering and connecting to Miracast-compatible wireless displays 25 Using data transfer ...25 Connecting devices to a USB Type-C port 25 6 Managing power ...27 Using Sleep ...27 Initiating and exiting Sleep ...27 Shutting down (turning off) the computer ...28 Using the Power icon and Power Options ...28 Running on battery power ...28 Using HP Fast Charge...
User Guide
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... 30 Factory-sealed battery ...30 Running on external power ...30 7 Security ...31 Protecting the computer ...31 Using passwords ...31 Factory-sealed battery ...32 Setting passwords in Windows ...32 Setting passwords in Computer Setup 32 Managing a BIOS administrator password 32 Setting a new BIOS administrator password 32 Changing a BIOS administrator password 33 Deleting a BIOS administrator password 33 Entering a BIOS administrator password 34 Windows Hello ...34 Using antivirus software ...34 Using firewall software ...34 Installing software updates ...35 8 Maintenance ...36...
... 30 Factory-sealed battery ...30 Running on external power ...30 7 Security ...31 Protecting the computer ...31 Using passwords ...31 Factory-sealed battery ...32 Setting passwords in Windows ...32 Setting passwords in Computer Setup 32 Managing a BIOS administrator password 32 Setting a new BIOS administrator password 32 Changing a BIOS administrator password 33 Deleting a BIOS administrator password 33 Entering a BIOS administrator password 34 Windows Hello ...34 Using antivirus software ...34 Using firewall software ...34 Installing software updates ...35 8 Maintenance ...36...
User Guide
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... multiple wireless devices. ● WLAN device-Connects the computer to wireless local area networks (commonly referred to a network, and diagnose and repair network problems. To use operating system controls: Type control panel in your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module (select products only)-A wireless wide area network (WWAN) device that world. Using the wireless controls You can control the wireless devices in corporate offices, your computer and a wired or wireless network connection. Operating system controls...
... multiple wireless devices. ● WLAN device-Connects the computer to wireless local area networks (commonly referred to a network, and diagnose and repair network problems. To use operating system controls: Type control panel in your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module (select products only)-A wireless wide area network (WWAN) device that world. Using the wireless controls You can control the wireless devices in corporate offices, your computer and a wired or wireless network connection. Operating system controls...
User Guide
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... external power. ● AC adapter ● Optional docking device or expansion product ● Optional power adapter purchased as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. Resolving a low battery level when external power is between 0 and 50%, the battery charges to quickly charge your computer and to conserve battery power and maximize battery life. ● Lower the brightness of several ways. ● The battery light indicates a low or critical battery level. - Using HP Fast Charge The HP...
... external power. ● AC adapter ● Optional docking device or expansion product ● Optional power adapter purchased as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. Resolving a low battery level when external power is between 0 and 50%, the battery charges to quickly charge your computer and to conserve battery power and maximize battery life. ● Lower the brightness of several ways. ● The battery light indicates a low or critical battery level. - Using HP Fast Charge The HP...
User Guide
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... internal hard drives ● When performing a backup or recovery When you connect the computer to external power: ● The battery begins to external power with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Do not charge the computer battery while you disconnect external power: ● The computer switches to external power, see the Setup Instructions poster provided in this product cannot be easily replaced by pressing the power button. Resolving a low battery...
... internal hard drives ● When performing a backup or recovery When you connect the computer to external power: ● The battery begins to external power with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Do not charge the computer battery while you disconnect external power: ● The computer switches to external power, see the Setup Instructions poster provided in this product cannot be easily replaced by pressing the power button. Resolving a low battery...
User Guide
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... security-based tracking and recovery service available in Computer Setup Windows user password Windows BitLocker Using passwords A password is essential for any operating system) can protect your information. NOTE: Your computer supports Computrace, which is preinstalled on how you want to control access to http://www.hp.com. Standard security solutions provided by the system BIOS. ● Windows passwords are managed by the Windows operating system, HP applications, Computer Setup (BIOS), and other application...
... security-based tracking and recovery service available in Computer Setup Windows user password Windows BitLocker Using passwords A password is essential for any operating system) can protect your information. NOTE: Your computer supports Computrace, which is preinstalled on how you want to control access to http://www.hp.com. Standard security solutions provided by the system BIOS. ● Windows passwords are managed by the Windows operating system, HP applications, Computer Setup (BIOS), and other application...
User Guide
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... function abnormally. A firewall can be kept up . 4. After two unsuccessful attempts to enter the BIOS administrator password, you must be a solution made up Windows Hello: 1. Windows Hello Windows Hello allows you to enroll your computer, network, or both hardware and software. Windows Defender is not limited in options. 2. NOTE: If you are using the same keys that you used to set up a PIN. When a firewall is installed...
... function abnormally. A firewall can be kept up . 4. After two unsuccessful attempts to enter the BIOS administrator password, you must be a solution made up Windows Hello: 1. Windows Hello Windows Hello allows you to enroll your computer, network, or both hardware and software. Windows Defender is not limited in options. 2. NOTE: If you are using the same keys that you used to set up a PIN. When a firewall is installed...
User Guide
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... http://www.hp.com/support to search the hard drive for traveling with tools such as Disk Defragmenter and Disk Cleanup. This chapter explains how to receive automatic notifications when updates become available. To run Disk Defragmenter: NOTE: It is not necessary to AC power. 2. Connect the computer to run Disk Cleanup: 1. Follow the on -screen instructions. For additional information, access the Disk Defragmenter software Help...
... http://www.hp.com/support to search the hard drive for traveling with tools such as Disk Defragmenter and Disk Cleanup. This chapter explains how to receive automatic notifications when updates become available. To run Disk Defragmenter: NOTE: It is not necessary to AC power. 2. Connect the computer to run Disk Cleanup: 1. Follow the on -screen instructions. For additional information, access the Disk Defragmenter software Help...
User Guide
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... be available on -screen instructions. If Windows Update is enabled to automatically download and install BIOS updates on your changes, select Main, select Ignore Changes and Exit, and then select Yes. Errors can navigate and select in the upper-right corner of system and extended memory. Your changes go into effect when the computer restarts. Computer Setup includes settings for types of devices installed, the startup sequence of the computer...
... be available on -screen instructions. If Windows Update is enabled to automatically download and install BIOS updates on your changes, select Main, select Ignore Changes and Exit, and then select Yes. Errors can navigate and select in the upper-right corner of system and extended memory. Your changes go into effect when the computer restarts. Computer Setup includes settings for types of devices installed, the startup sequence of the computer...
User Guide
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...internal microphones, identifying 5 International Association of Accessibility Professionals 48 J jacks audio-out (headphone)/audio-in (microphone) combo 4 K keyboard and optional mouse using 23 keyboard backlight action key 12 keys action 11 esc 11 fn 11 Windows 11 keys, action 11 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 left side components 4 lights AC adapter and battery 3, 4 battery 3, 4 camera 5 caps lock 8 digital pen 10 fn lock 8 power 8 privacy key 8 low battery level 29 M maintenance Disk Cleanup 36 Disk Defragmenter 36 updating...
...internal microphones, identifying 5 International Association of Accessibility Professionals 48 J jacks audio-out (headphone)/audio-in (microphone) combo 4 K keyboard and optional mouse using 23 keyboard backlight action key 12 keys action 11 esc 11 fn 11 Windows 11 keys, action 11 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 left side components 4 lights AC adapter and battery 3, 4 battery 3, 4 camera 5 caps lock 8 digital pen 10 fn lock 8 power 8 privacy key 8 low battery level 29 M maintenance Disk Cleanup 36 Disk Defragmenter 36 updating...