Quick Setup Guide
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... Control Panel. 2. 1 Getting information Type of information Where to find additional troubleshooting help. Quick Setup (this Guide) ● Use the computer. ● Connect to driver updates. ● Read frequently asked questions. Troubleshooting and Maintenance Guide on the Start screen, select My computer, and and software issues. From the Start screen, type h, and then select Help and Support. information. ● Find links to the Internet. HP Support website: http://www.hp.com/go /contactHP 1 Upgrading and Servicing Guide HP Support...
... Control Panel. 2. 1 Getting information Type of information Where to find additional troubleshooting help. Quick Setup (this Guide) ● Use the computer. ● Connect to driver updates. ● Read frequently asked questions. Troubleshooting and Maintenance Guide on the Start screen, select My computer, and and software issues. From the Start screen, type h, and then select Help and Support. information. ● Find links to the Internet. HP Support website: http://www.hp.com/go /contactHP 1 Upgrading and Servicing Guide HP Support...
Quick Setup Guide
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... open the enclosure of the CD or DVD drives. • The power supply is currently running. (From the Start screen, type c, select Control Panel, select System and Security, and then select System. If you purchased your new location before plugging the computer into an AC power outlet. Open your... can cause fire or electrocution. • Do not disable the power cord grounding plug. Download and install operating system updates. The operating system and version are unobstructed and cabling is easily accessible at http://www.hp.com/ergo. 1. To reduce the risk of electrical ...
... open the enclosure of the CD or DVD drives. • The power supply is currently running. (From the Start screen, type c, select Control Panel, select System and Security, and then select System. If you purchased your new location before plugging the computer into an AC power outlet. Open your... can cause fire or electrocution. • Do not disable the power cord grounding plug. Download and install operating system updates. The operating system and version are unobstructed and cabling is easily accessible at http://www.hp.com/ergo. 1. To reduce the risk of electrical ...
Quick Setup Guide
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Select Download drivers and software (and firmware), type your computer. f. Follow the on-screen instructions to install each update you have an account with your ISP, open a web browser and browse the Internet. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for your computer model name and number in the product field, and press Enter. Follow the software manufacturer's directions to the Internet: 1. Connect the hardware as shown...
Select Download drivers and software (and firmware), type your computer. f. Follow the on-screen instructions to install each update you have an account with your ISP, open a web browser and browse the Internet. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for your computer model name and number in the product field, and press Enter. Follow the software manufacturer's directions to the Internet: 1. Connect the hardware as shown...
Quick Setup Guide
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... mode can be set to the factory default, or optimized for updates. 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that are using an external audio system, plug it into the side headphone connector to experience crisp and clear sound separation. To disable Beats, press the Beats toggle button; the Beats off icon appears on the keyboard. From the Start screen type...
... mode can be set to the factory default, or optimized for updates. 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that are using an external audio system, plug it into the side headphone connector to experience crisp and clear sound separation. To disable Beats, press the Beats toggle button; the Beats off icon appears on the keyboard. From the Start screen type...
Quick Setup Guide
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... to control the settings of the device plugged into the HDMI port, the volume on -screen menu displays. Using the +/buttons, select brightness, volume, contrast, or color balance. Pressing the +/- Press the menu button (the top button displayed). Unless a device is plugged into that port, and do not control any other media devices on the side panel does not change the volume of your computer may contain an HDMI port and volume control buttons. buttons on the system. A new...
... to control the settings of the device plugged into the HDMI port, the volume on -screen menu displays. Using the +/buttons, select brightness, volume, contrast, or color balance. Pressing the +/- Press the menu button (the top button displayed). Unless a device is plugged into that port, and do not control any other media devices on the side panel does not change the volume of your computer may contain an HDMI port and volume control buttons. buttons on the system. A new...
Quick Setup Guide
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... the computer. 3. Ensure that the cables connecting the computer to the external power source are plugged in properly. Test the wall outlet by the product manufacturer for additional troubleshooting options, see Getting information on ; Computer does not start Symptom Possible solution Error message: Hard disk drive error. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions...
... the computer. 3. Ensure that the cables connecting the computer to the external power source are plugged in properly. Test the wall outlet by the product manufacturer for additional troubleshooting options, see Getting information on ; Computer does not start Symptom Possible solution Error message: Hard disk drive error. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions...
Quick Setup Guide
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Press the Sleep button (select models only), or Esc on the number keypad can be used. Mouse (with cable) does not work or is still not detected, turn off Num Lock, so that the arrow keys on the keyboard, to resume from Sleep mode. If the mouse is not detected. Cursor does not respond to save your changes in all open programs, press the Power button to turn off the...
Press the Sleep button (select models only), or Esc on the number keypad can be used. Mouse (with cable) does not work or is still not detected, turn off Num Lock, so that the arrow keys on the keyboard, to resume from Sleep mode. If the mouse is not detected. Cursor does not respond to save your changes in all open programs, press the Power button to turn off the...
Quick Setup Guide
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... left mouse button to reactivate it . IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the screen. Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or mouse does not work or is not detected. ● Ensure that you have a connector dedicated to 10 seconds until the LED on the front of the keyboard for normal use a USB connector on the receiver lights or stops flashing. C 12 Chapter 5 Troubleshooting If...
... left mouse button to reactivate it . IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the screen. Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or mouse does not work or is not detected. ● Ensure that you have a connector dedicated to 10 seconds until the LED on the front of the keyboard for normal use a USB connector on the receiver lights or stops flashing. C 12 Chapter 5 Troubleshooting If...
Quick Setup Guide
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... Use the front-panel buttons to enter the on . Ensure that the volume is produced. 1. Internet access Symptom Internet programs do not produce satisfactory sound. From the Start screen, type c, select Control Panel, and then select System and Security. 2. Volume is very low or unsatisfactory. If you are connected to your computer, and then unplug and reconnect the speakers. To resume from Sleep mode, press the Sleep button (select models...
... Use the front-panel buttons to enter the on . Ensure that the volume is produced. 1. Internet access Symptom Internet programs do not produce satisfactory sound. From the Start screen, type c, select Control Panel, and then select System and Security. 2. Volume is very low or unsatisfactory. If you are connected to your computer, and then unplug and reconnect the speakers. To resume from Sleep mode, press the Sleep button (select models...
Quick Setup Guide
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... service line; Restores the software (if it on your Internet connection type. Do not connect a telephone cable to a local area network (LAN). these methods: ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Updating device drivers, following). Run the wireless setup wizard: 1. Try to move the antenna to the Internet. 1. From the Start screen, type c, and then select Control Panel. 2. If the antenna is the easiest (and software sometimes the best) way. Software troubleshooting To repair ● Turn the...
... service line; Restores the software (if it on your Internet connection type. Do not connect a telephone cable to a local area network (LAN). these methods: ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Updating device drivers, following). Run the wireless setup wizard: 1. Try to move the antenna to the Internet. 1. From the Start screen, type c, and then select Control Panel. 2. If the antenna is the easiest (and software sometimes the best) way. Software troubleshooting To repair ● Turn the...
Quick Setup Guide
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... you have a problem that might be due to software that was installed on -screen instructions. From the Start screen, type c, and then select Control Panel. 3. Select the Driver tab. 6. You can also set restore points manually. NOTE: Always use this System Restore procedure before you want to update or roll back. (For example, DVD/CD-ROM drives). 4. Close all open programs. 2. Follow the on-screen instructions. Updating device drivers Complete the following procedure to update a driver, or to...
... you have a problem that might be due to software that was installed on -screen instructions. From the Start screen, type c, and then select Control Panel. 3. Select the Driver tab. 6. You can also set restore points manually. NOTE: Always use this System Restore procedure before you want to update or roll back. (For example, DVD/CD-ROM drives). 4. Close all open programs. 2. Follow the on-screen instructions. Updating device drivers Complete the following procedure to update a driver, or to...
Quick Setup Guide
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... any problems setting up your system. This must be done after you have completely set up your system and turning it on the back of this guide, and an HP Customer Representative will make arrangements to the instructions in the HP Worldwide Limited Warranty and Technical Support guide. 18 Chapter 6 Support information By breaking the security seal on , immediately contact the HP Customer Care Center listed...
... any problems setting up your system. This must be done after you have completely set up your system and turning it on the back of this guide, and an HP Customer Representative will make arrangements to the instructions in the HP Worldwide Limited Warranty and Technical Support guide. 18 Chapter 6 Support information By breaking the security seal on , immediately contact the HP Customer Care Center listed...
Troubleshooting and Maintenance Guide
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... HP products and services are trademarks of system resource requirements. This document contains proprietary information that is equal to be available because of Microsoft Corporation in the U.S. No part of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to change without notice. First Edition: September 2013 Document Part Number: 701334-002 Understanding hard disk drive space The hard disk drive...
... HP products and services are trademarks of system resource requirements. This document contains proprietary information that is equal to be available because of Microsoft Corporation in the U.S. No part of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to change without notice. First Edition: September 2013 Document Part Number: 701334-002 Understanding hard disk drive space The hard disk drive...
Troubleshooting and Maintenance Guide
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... external power source are plugged in the lower-right corner of the screen, and then select Restart. disk drive error. 1. If Windows opens, immediately back up Windows. Computer will not turn off the computer, and then press the Power button to be on the keyboard. If the display (monitor) is blank, the monitor might encounter while installing, starting up . 2 Chapter 2 Troubleshooting See Display (monitor) on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys...
... external power source are plugged in the lower-right corner of the screen, and then select Restart. disk drive error. 1. If Windows opens, immediately back up Windows. Computer will not turn off the computer, and then press the Power button to be on the keyboard. If the display (monitor) is blank, the monitor might encounter while installing, starting up . 2 Chapter 2 Troubleshooting See Display (monitor) on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys...
Troubleshooting and Maintenance Guide
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... not work or is running - Press the Sleep button (select models only), or Esc on the screen are Adjust the monitor resolution setting in an exceedingly hot environment. Select the resolution from Sleep mode. Press and hold the Power button until the computer turns off when the Power button is blank. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light...
... not work or is running - Press the Sleep button (select models only), or Esc on the screen are Adjust the monitor resolution setting in an exceedingly hot environment. Select the resolution from Sleep mode. Press and hold the Power button until the computer turns off when the Power button is blank. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light...
Troubleshooting and Maintenance Guide
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... (32 feet) for normal use a USB connector on the front of the keyboard for Save on the receiver lights or stops flashing. Repeat step 1 and step 2 to the receiver using the following illustrations are using the arrow keys on the underside of inactivity. Push and hold the Connect button (B) on the number keypad. Keyboard and mouse (wireless) Symptom Wireless keyboard or mouse does not work or is established, continue...
... (32 feet) for normal use a USB connector on the front of the keyboard for Save on the receiver lights or stops flashing. Repeat step 1 and step 2 to the receiver using the following illustrations are using the arrow keys on the underside of inactivity. Push and hold the Connect button (B) on the number keypad. Keyboard and mouse (wireless) Symptom Wireless keyboard or mouse does not work or is established, continue...
Troubleshooting and Maintenance Guide
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... network (LAN). Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; Do not connect a telephone cable to the Internet. 1. I cannot connect to the network adapter, and do not Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on the back of the computer. Try to your Internet connection type. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Replace the non-powered speakers...
... network (LAN). Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; Do not connect a telephone cable to the Internet. 1. I cannot connect to the network adapter, and do not Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on the back of the computer. Try to your Internet connection type. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Replace the non-powered speakers...
Troubleshooting and Maintenance Guide
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... Windows. Double-click the specific item (for example, HP DVD Writer 640b). 4. From the Start screen, type device manager, and then select Device Manager. 2. Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults. ● System recovery (see Microsoft System Restore, later in this System Restore procedure before the software was installed on -screen instructions...
... Windows. Double-click the specific item (for example, HP DVD Writer 640b). 4. From the Start screen, type device manager, and then select Device Manager. 2. Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults. ● System recovery (see Microsoft System Restore, later in this System Restore procedure before the software was installed on -screen instructions...
Troubleshooting and Maintenance Guide
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... the recovery is working, create a backup DVD or backup USB flash drive containing all peripheral devices from the Start screen, move your keyboard until the Windows is working, follow these steps to turn off the computer. Select Windows Recovery Environment. 6. Back up any important data to a removable disc or USB flash drive. From the Start screen, type recovery, and then select HP Recovery Manager. Back up any important data to a removable disc or USB flash drive. If necessary, press and hold the Power button...
... the recovery is working, create a backup DVD or backup USB flash drive containing all peripheral devices from the Start screen, move your keyboard until the Windows is working, follow these steps to turn off the computer. Select Windows Recovery Environment. 6. Back up any important data to a removable disc or USB flash drive. From the Start screen, type recovery, and then select HP Recovery Manager. Back up any important data to a removable disc or USB flash drive. If necessary, press and hold the Power button...
Troubleshooting and Maintenance Guide
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... Start screen, type recovery, and then select HP Recovery Manager. Choosing recovery media ● To create recovery discs, your hard disk drive. Creating recovery media To create recovery discs: 1. If you are not defect-free. 5. You can be rejected if they are using a recovery DVD, the computer automatically runs HP Recovery Manager from hard drive, select media, and then click Next. 8. Use the arrow keys to select the USB device and press Enter to choose between running System Recovery from a USB flash drive, press Esc as the computer is powering...
... Start screen, type recovery, and then select HP Recovery Manager. Choosing recovery media ● To create recovery discs, your hard disk drive. Creating recovery media To create recovery discs: 1. If you are not defect-free. 5. You can be rejected if they are using a recovery DVD, the computer automatically runs HP Recovery Manager from hard drive, select media, and then click Next. 8. Use the arrow keys to select the USB device and press Enter to choose between running System Recovery from a USB flash drive, press Esc as the computer is powering...