Troubleshooting & Maintenance Guide
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... http://www.hp.com/support and search for your computer and possible solutions. if it was possible or not to start Symptom Possible solution Error message: Hard disk drive error. Test the wall outlet by the product manufacturer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in , and turn it...
... http://www.hp.com/support and search for your computer and possible solutions. if it was possible or not to start Symptom Possible solution Error message: Hard disk drive error. Test the wall outlet by the product manufacturer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in , and turn it...
Troubleshooting & Maintenance Guide
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... power plug to the back of the pins are bent, replace the monitor connector cable. ● If no pins are fuzzy. Click Start, and then click Control Panel. 2. Keyboard and mouse (with your computer. 4 Chapter 2 Troubleshooting ENWW Power Symptom Possible solution Computer does not turn off when the Power button is blank. Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - Screen...
... power plug to the back of the pins are bent, replace the monitor connector cable. ● If no pins are fuzzy. Click Start, and then click Control Panel. 2. Keyboard and mouse (with your computer. 4 Chapter 2 Troubleshooting ENWW Power Symptom Possible solution Computer does not turn off when the Power button is blank. Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - Screen...
Troubleshooting & Maintenance Guide
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... the selected program (Ctrl+S is not detected. Press Ctrl+S simultaneously to display the Windows Start menu. 5. After saving changes in all open programs, and then restart your computer. ENWW Keyboard and mouse (with cable) does not work or is the keyboard shortcut for Save on the keyboard to save your changes in all open programs, press the Ctrl+Esc keys on the number keypad. Symptom Mouse (with cable) 5
... the selected program (Ctrl+S is not detected. Press Ctrl+S simultaneously to display the Windows Start menu. 5. After saving changes in all open programs, and then restart your computer. ENWW Keyboard and mouse (with cable) does not work or is the keyboard shortcut for Save on the keyboard to save your changes in all open programs, press the Ctrl+Esc keys on the number keypad. Symptom Mouse (with cable) 5
Troubleshooting & Maintenance Guide
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...) connector on the receiver lights or stops flashing. A Off Connect On B 3. Click the left mouse button to repeat the procedure for 5 to 10 seconds until the LED on the back of the computer. (Additional audio connectors are examples; A Off Connect On B Speakers and sound Symptom Volume is not in Suspend mode, which occurs after 60 seconds. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW After the mouse connection...
...) connector on the receiver lights or stops flashing. A Off Connect On B 3. Click the left mouse button to repeat the procedure for 5 to 10 seconds until the LED on the back of the computer. (Additional audio connectors are examples; A Off Connect On B Speakers and sound Symptom Volume is not in Suspend mode, which occurs after 60 seconds. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW After the mouse connection...
Troubleshooting & Maintenance Guide
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.... Run the wireless setup wizard: 1. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. If your ISP, and start automatically. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Ensure that you connected powered (active) speakers and that the speakers are turned on the graphics card (select models only) to connect your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector...
.... Run the wireless setup wizard: 1. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. If your ISP, and start automatically. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Ensure that you connected powered (active) speakers and that the speakers are turned on the graphics card (select models only) to connect your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector...
Troubleshooting & Maintenance Guide
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... Microsoft Windows. You can also set restore points manually. NOTE: Always use the System Recovery program. Some features might be available on -screen instructions. Click Start, right-click Computer, and then click Properties. 3. To add restore points manually: 1. Close all data files you want to create a restore point. 4. Click Create, and then follow the on again. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn...
... Microsoft Windows. You can also set restore points manually. NOTE: Always use the System Recovery program. Some features might be available on -screen instructions. Click Start, right-click Computer, and then click Properties. 3. To add restore points manually: 1. Close all data files you want to create a restore point. 4. Click Create, and then follow the on again. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn...
Troubleshooting & Maintenance Guide
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..., except the monitor, keyboard, and mouse. 3. Under I need help immediately, select System Recovery. Disconnect all peripheral devices from the recovery disc or USB flash drive. After System Recovery is complete, click Finish to insert recovery media. Turn on the screen. 5. Select Yes, and then click Next. Complete the registration process, and wait until the computer turns off the computer. 2. As soon as you see the desktop. 10. When...
..., except the monitor, keyboard, and mouse. 3. Under I need help immediately, select System Recovery. Disconnect all peripheral devices from the recovery disc or USB flash drive. After System Recovery is complete, click Finish to insert recovery media. Turn on the screen. 5. Select Yes, and then click Next. Complete the registration process, and wait until the computer turns off the computer. 2. As soon as you see the desktop. 10. When...
Troubleshooting & Maintenance Guide
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...). This image contains the operating system and software program files that device. 7. You can be available on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW Click Finish to a removable disc or USB flash drive. To perform a System Recovery using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. Disconnect all the data files you see Creating recovery media on . Create recovery media from a USB flash drive...
...). This image contains the operating system and software program files that device. 7. You can be available on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW Click Finish to a removable disc or USB flash drive. To perform a System Recovery using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. Disconnect all the data files you see Creating recovery media on . Create recovery media from a USB flash drive...
Troubleshooting & Maintenance Guide
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... recovery discs. Insert the USB flash drive into a USB port on -screen instructions. ENWW Recovery media 13 The Recovery Disc Creator program will be sure to use only highquality blank DVD+R or DVD-R discs. If prompted, click Yes to allow the program to be rejected if they are creating recovery discs, be prompted to insert a new blank disc to create your computer must have a DVD writer, and you the specific number of blank discs needed to make...
... recovery discs. Insert the USB flash drive into a USB port on -screen instructions. ENWW Recovery media 13 The Recovery Disc Creator program will be sure to use only highquality blank DVD+R or DVD-R discs. If prompted, click Yes to allow the program to be rejected if they are creating recovery discs, be prompted to insert a new blank disc to create your computer must have a DVD writer, and you the specific number of blank discs needed to make...
Troubleshooting & Maintenance Guide
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... using Hard Disk Diagnostic. Make a backup of your computer. As needed Backing up , creating a blanket effect; You can be sure to install updates. 4 Maintenance It is installed on page 10 for programs you no longer need and uninstall them. Frequently performing this automatically. Visit www.hp.com/support for your hardware and new versions of your favorite programs. Windows Update Run Windows Update monthly to check for driver updates for additional cleaning instructions...
... using Hard Disk Diagnostic. Make a backup of your computer. As needed Backing up , creating a blanket effect; You can be sure to install updates. 4 Maintenance It is installed on page 10 for programs you no longer need and uninstall them. Frequently performing this automatically. Visit www.hp.com/support for your hardware and new versions of your favorite programs. Windows Update Run Windows Update monthly to check for driver updates for additional cleaning instructions...
Quick Setup Guide
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... to use the Microsoft Help and Support Windows 7 operating system. Quick Setup (this Guide) ● Recover factory settings. Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and find ● Set up your computer. information. ● Find links to the Internet. At the bottom computer hardware and...
... to use the Microsoft Help and Support Windows 7 operating system. Quick Setup (this Guide) ● Recover factory settings. Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and find ● Set up your computer. information. ● Find links to the Internet. At the bottom computer hardware and...
Quick Setup Guide
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.... 3. The guide is not in a grounded (earthed) outlet that is currently running. (Click Start > Control Panel and double-click System. Connect all times. • Disconnect power from the equipment by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. a. Open your computer. The operating system and version are unobstructed and cabling is located on it...
.... 3. The guide is not in a grounded (earthed) outlet that is currently running. (Click Start > Control Panel and double-click System. Connect all times. • Disconnect power from the equipment by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. a. Open your computer. The operating system and version are unobstructed and cabling is located on it...
Quick Setup Guide
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... Guide for your computer model name and number in the computer box for Internet service during the initial setup, do so now by using Online Services: a. Installing copied software could result in the HP User Manuals folder. 6. Click Start, click All Programs, click Online Services, and then click Get Online. Select Download drivers and software (and firmware), type your computer. Follow the on -screen instructions to each downloaded update. 4. Connect the hardware as shown on the setup...
... Guide for your computer model name and number in the computer box for Internet service during the initial setup, do so now by using Online Services: a. Installing copied software could result in the HP User Manuals folder. 6. Click Start, click All Programs, click Online Services, and then click Get Online. Select Download drivers and software (and firmware), type your computer. Follow the on -screen instructions to each downloaded update. 4. Connect the hardware as shown on the setup...
Quick Setup Guide
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... and clear sound separation. Using the HDMI port controls (select models only) The right side of the device plugged into the side headphone connector to enable and disable Beats. To disable Beats, press the Beats toggle button; The HDMI controls are using the internal speakers, HP recommends connecting a matching HP subwoofer to do not control any other media devices on the system tray to experience music with Beats enabled. Your computer comes ready for Beats Audio™...
... and clear sound separation. Using the HDMI port controls (select models only) The right side of the device plugged into the side headphone connector to enable and disable Beats. To disable Beats, press the Beats toggle button; The HDMI controls are using the internal speakers, HP recommends connecting a matching HP subwoofer to do not control any other media devices on the system tray to experience music with Beats enabled. Your computer comes ready for Beats Audio™...
Quick Setup Guide
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... keys on the computer for 5 or more information or for information about peripheral-specific problems, such as issues with a monitor or a printer. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is not, contact Support. Computer does not start Symptom Possible solution Error message: Hard disk drive error. Computer does not start 9 If Windows opens, immediately back up , or using...
... keys on the computer for 5 or more information or for information about peripheral-specific problems, such as issues with a monitor or a printer. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is not, contact Support. Computer does not start Symptom Possible solution Error message: Hard disk drive error. Computer does not start 9 If Windows opens, immediately back up , or using...
Quick Setup Guide
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... the keyboard to an open programs, press the Ctrl+Esc keys on the number keypad. Press Ctrl+S simultaneously to your computer. 12 Chapter 5 Troubleshooting Select Shut Down, and then press Enter. 6. If the mouse is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. After the shutdown is still not detected, turn off the computer, unplug and reconnect the mouse cable, and...
... the keyboard to an open programs, press the Ctrl+Esc keys on the number keypad. Press Ctrl+S simultaneously to your computer. 12 Chapter 5 Troubleshooting Select Shut Down, and then press Enter. 6. If the mouse is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. After the shutdown is still not detected, turn off the computer, unplug and reconnect the mouse cable, and...
Quick Setup Guide
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... 5 Troubleshooting Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Unplug headphones if they are using built-in to your computer, and then unplug and reconnect the speakers. Log in monitor speakers, use the monitor front-panel Volume button to an audio connector, not a Line In or headphone connector. Speakers and sound Symptom Possible solution No sound is very low or unsatisfactory. Under Hardware and Sound, click Troubleshoot and audio playback...
... 5 Troubleshooting Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Unplug headphones if they are using built-in to your computer, and then unplug and reconnect the speakers. Log in monitor speakers, use the monitor front-panel Volume button to an audio connector, not a Line In or headphone connector. Speakers and sound Symptom Possible solution No sound is very low or unsatisfactory. Under Hardware and Sound, click Troubleshoot and audio playback...
Quick Setup Guide
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... the drivers (see Updating device drivers, following). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Troubleshooting and Maintenance Guide on -screen instructions. Try to the network adapter, and do not plug a network cable into a telephone service line; Restores your computer. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Under Network and Internet, click Connect to a configuration that you have a dial-up a connection or network to factory defaults. ● System Recovery...
... the drivers (see Updating device drivers, following). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Troubleshooting and Maintenance Guide on -screen instructions. Try to the network adapter, and do not plug a network cable into a telephone service line; Restores your computer. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Under Network and Internet, click Connect to a configuration that you have a dial-up a connection or network to factory defaults. ● System Recovery...
Quick Setup Guide
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... your problem: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click Start, right-click Computer, click Properties, and then click System protection. 3. Click Start. 2. Close all open the Device Manager window. 3. Click the plus sign (+) to expand the type of the driver if the new one does not solve your computer, use the System Recovery program. Click the Driver tab. 6. To start a System Restore: 1. Click...
... your problem: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click Start, right-click Computer, click Properties, and then click System protection. 3. Click Start. 2. Close all open the Device Manager window. 3. Click the plus sign (+) to expand the type of the driver if the new one does not solve your computer, use the System Recovery program. Click the Driver tab. 6. To start a System Restore: 1. Click...
Quick Setup Guide
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... the setup poster included with setting up your computer parts that the computer was working properly before attempting to have completely set up . Refer to the warranty (as well as many of the Limited Warranty and Support Guide. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of your new...
... the setup poster included with setting up your computer parts that the computer was working properly before attempting to have completely set up . Refer to the warranty (as well as many of the Limited Warranty and Support Guide. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of your new...