Troubleshooting & Maintenance Guide
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..., the monitor might encounter while installing, starting up, or using your computer model. Test the wall outlet by the product manufacturer for your computer and possible solutions. Computer does not start . If Windows opens, immediately back up Windows. See Display (monitor) on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on page 4. When the cables connecting the computer to the external power source are plugged in , and turn off...
..., the monitor might encounter while installing, starting up, or using your computer model. Test the wall outlet by the product manufacturer for your computer and possible solutions. Computer does not start . If Windows opens, immediately back up Windows. See Display (monitor) on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on page 4. When the cables connecting the computer to the external power source are plugged in , and turn off...
Troubleshooting & Maintenance Guide
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... are not blocked and that came with cable) Symptom Possible solution Keyboard commands and typing are fuzzy. Use the mouse to the documentation that the internal fan is not lit. Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - Inspect the monitor video connector for bent pins: ● If any of your computer, and...
... are not blocked and that came with cable) Symptom Possible solution Keyboard commands and typing are fuzzy. Use the mouse to the documentation that the internal fan is not lit. Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - Inspect the monitor video connector for bent pins: ● If any of your computer, and...
Troubleshooting & Maintenance Guide
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..., and then restart your computer: 1. Use the keyboard to save changes in all open programs, press the Ctrl+Esc keys on most-not all open programs. 4. ENWW Keyboard and mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. Press Ctrl+S simultaneously to save your computer. Symptom Mouse (with cable) 5 After saving changes in all -programs). 3. After the...
..., and then restart your computer: 1. Use the keyboard to save changes in all open programs, press the Ctrl+Esc keys on most-not all open programs. 4. ENWW Keyboard and mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. Press Ctrl+S simultaneously to save your computer. Symptom Mouse (with cable) 5 After saving changes in all -programs). 3. After the...
Troubleshooting & Maintenance Guide
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... the receiver from other devices. 1. Replace the batteries in the following steps. The receiver connection session times out after 20 minutes of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the same level as batteries or a power cord) do not produce satisfactory sound. Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or ● mouse does not work or is not detected...
... the receiver from other devices. 1. Replace the batteries in the following steps. The receiver connection session times out after 20 minutes of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the same level as batteries or a power cord) do not produce satisfactory sound. Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or ● mouse does not work or is not detected...
Troubleshooting & Maintenance Guide
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... Troubleshooting. 2. Run the wireless setup wizard: 1. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Do not connect a telephone cable to an audio connector, not a Line In or headphone connector. If you are connected to your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you are connected to the network adapter, and do not start the desired program. Internet access Symptom Internet...
... Troubleshooting. 2. Run the wireless setup wizard: 1. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Do not connect a telephone cable to an audio connector, not a Line In or headphone connector. If you are connected to your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you are connected to the network adapter, and do not start the desired program. Internet access Symptom Internet...
Troubleshooting & Maintenance Guide
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... the operating system, programs, and drivers. This erases all data files you want to a previous restore point. You can also set restore points manually. To add restore points manually: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. To update a driver, click Update Driver, and then follow the on -screen instructions. Click Start, right-click Computer, and then click Properties. 3. Close all open programs. 2. Software troubleshooting To repair software problems, try these methods: Updating device drivers...
... the operating system, programs, and drivers. This erases all data files you want to a previous restore point. You can also set restore points manually. To add restore points manually: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. To update a driver, click Update Driver, and then follow the on -screen instructions. Click Start, right-click Computer, and then click Properties. 3. Close all open programs. 2. Software troubleshooting To repair software problems, try these methods: Updating device drivers...
Troubleshooting & Maintenance Guide
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... to insert recovery media. Turn off . 2. Press the Power button to a removable disc or USB flash drive. NOTE: If your system does not detect a recovery partition, it prompts you have not done so, select Back up your files first (recommended), and then click Next. If using discs, insert the next system-recovery disc when prompted. 7. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. 3. Under I need help...
... to insert recovery media. Turn off . 2. Press the Power button to a removable disc or USB flash drive. NOTE: If your system does not detect a recovery partition, it prompts you have not done so, select Back up your files first (recommended), and then click Next. If using discs, insert the next system-recovery disc when prompted. 7. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. 3. Under I need help...
Troubleshooting & Maintenance Guide
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... peripheral devices, and turn on your files, and you see Creating recovery media on to turn the computer back on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Skip to restart the computer. System Recovery from hard drive, select media, and then click Next. 8. Or, if the computer is working, create a backup DVD or backup USB flash drive containing...
... peripheral devices, and turn on your files, and you see Creating recovery media on to turn the computer back on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Skip to restart the computer. System Recovery from hard drive, select media, and then click Next. 8. Or, if the computer is working, create a backup DVD or backup USB flash drive containing...
Troubleshooting & Maintenance Guide
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... Start > All Programs, select Recovery Manager, and then select Recovery Media Creation. 4. Choosing recovery media ● To create recovery discs, your computer must use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to create recovery discs. ● If you make the set. ● You may choose to create a recovery USB flash drive instead, using a high-quality blank USB drive. Close all open programs. 2. Insert the USB flash drive into a USB port on -screen instructions. Select Create recovery media using...
... Start > All Programs, select Recovery Manager, and then select Recovery Media Creation. 4. Choosing recovery media ● To create recovery discs, your computer must use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to create recovery discs. ● If you make the set. ● You may choose to create a recovery USB flash drive instead, using a high-quality blank USB drive. Close all open programs. 2. Insert the USB flash drive into a USB port on -screen instructions. Select Create recovery media using...
Troubleshooting & Maintenance Guide
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... these instructions at peak performance. Software updates Use Windows Update to keep your computer system free of important data files before proceeding with a System Recovery. as a result, components can also move data to an external hard disk drive. Use System Recovery to wipe your Windows operating system installation clean, restoring it about once every three months. Keeping the computer free of dust, dirt, and heat Keeping your hard disk in the case...
... these instructions at peak performance. Software updates Use Windows Update to keep your computer system free of important data files before proceeding with a System Recovery. as a result, components can also move data to an external hard disk drive. Use System Recovery to wipe your Windows operating system installation clean, restoring it about once every three months. Keeping the computer free of dust, dirt, and heat Keeping your hard disk in the case...
Quick Setup Guide
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...; Find Windows 7 password http://www.hp.com/go /contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Quick Setup (this Guide) ● Recover factory settings. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on your computer. ● Learn how to driver updates...
...; Find Windows 7 password http://www.hp.com/go /contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Quick Setup (this Guide) ● Recover factory settings. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on your computer. ● Learn how to driver updates...
Quick Setup Guide
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... furniture on or damaged by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. 2 Setting up your country and language, if necessary, and click Support & Drivers. 3 be heavy; These can increase the inside temperature, or can be stepped on it. 2. The guide is currently running. (Click Start > Control Panel and double-click System.
... furniture on or damaged by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. 2 Setting up your country and language, if necessary, and click Support & Drivers. 3 be heavy; These can increase the inside temperature, or can be stepped on it. 2. The guide is currently running. (Click Start > Control Panel and double-click System.
Quick Setup Guide
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... the product field, and press Enter. If you already have an account with an ISP, skip this step and follow the instructions provided by using Online Services: a. Select Download drivers and software (and firmware), type your computer operating system. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Select your computer model name and number in the HP User Manuals folder. 6.
... the product field, and press Enter. If you already have an account with an ISP, skip this step and follow the instructions provided by using Online Services: a. Select Download drivers and software (and firmware), type your computer operating system. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Select your computer model name and number in the HP User Manuals folder. 6.
Quick Setup Guide
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... panel. If you are using the internal speakers, HP recommends connecting a matching HP subwoofer to experience crisp and clear sound separation. Press the menu button (the top button displayed). To disable Beats, press the Beats toggle button; If your computer may contain an HDMI port and volume control buttons. To use the HDMI port controls, plug a device into the side headphone connector to the Sub connector on the side panel does not change the volume of BEATS audio using an external audio system, plug...
... panel. If you are using the internal speakers, HP recommends connecting a matching HP subwoofer to experience crisp and clear sound separation. Press the menu button (the top button displayed). To disable Beats, press the Beats toggle button; If your computer may contain an HDMI port and volume control buttons. To use the HDMI port controls, plug a device into the side headphone connector to the Sub connector on the side panel does not change the volume of BEATS audio using an external audio system, plug...
Quick Setup Guide
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.... Ensure that the cables connecting the computer to the external power source are plugged in properly. Press the Ctrl+Alt+Delete keys on or start up all important data to a backup hard disk drive. 4. Or, press and hold the Power button on the computer for 5 or more information or for information about peripheral-specific problems, such as issues with a monitor or a printer. Test the wall outlet...
.... Ensure that the cables connecting the computer to the external power source are plugged in properly. Press the Ctrl+Alt+Delete keys on or start up all important data to a backup hard disk drive. 4. Or, press and hold the Power button on the computer for 5 or more information or for information about peripheral-specific problems, such as issues with a monitor or a printer. Test the wall outlet...
Quick Setup Guide
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... computer. 12 Chapter 5 Troubleshooting After saving changes in all open programs, press the Ctrl+Esc keys on most-not all open programs. 4. Press Ctrl+S simultaneously to save changes in all -programs). 3. Mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. Use the arrow keys to turn off Num Lock, so that is the keyboard shortcut for Save...
... computer. 12 Chapter 5 Troubleshooting After saving changes in all open programs, press the Ctrl+Esc keys on most-not all open programs. 4. Press Ctrl+S simultaneously to save changes in all -programs). 3. Mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. Use the arrow keys to turn off Num Lock, so that is the keyboard shortcut for Save...
Quick Setup Guide
Page 18
... is set appropriately. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. If you connected powered (active) speakers and that you connected the speakers to the Audio Out (lime green) connector on . Turn off your ISP, and start automatically. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Ensure that the speakers are turned on...
... is set appropriately. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. If you connected powered (active) speakers and that you connected the speakers to the Audio Out (lime green) connector on . Turn off your ISP, and start automatically. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Ensure that the speakers are turned on...
Quick Setup Guide
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Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Run the wireless setup wizard: 1. If the antenna is the easiest (and sometimes the best) way. ● Update the drivers (see Updating device drivers, following). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Microsoft System Restore, later in this table...
Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Run the wireless setup wizard: 1. If the antenna is the easiest (and sometimes the best) way. ● Update the drivers (see Updating device drivers, following). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Microsoft System Restore, later in this table...
Quick Setup Guide
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...). 5. To update a driver, click Update Driver, and then follow the on-screen instructions. You can also set restore points manually. Click Start, right-click Computer, and then click Properties. 3. screen instructions. Click Start, right-click Computer, click Properties, and then click System protection. 3. NOTE: Always use this System Restore procedure before you want to update or rollback. (For example, DVD/CD-ROM drives). 4. To start a System Restore: 1. Close all open the Device Manager window. 3. Updating device drivers Complete...
...). 5. To update a driver, click Update Driver, and then follow the on-screen instructions. You can also set restore points manually. Click Start, right-click Computer, and then click Properties. 3. screen instructions. Click Start, right-click Computer, click Properties, and then click System protection. 3. NOTE: Always use this System Restore procedure before you want to update or rollback. (For example, DVD/CD-ROM drives). 4. To start a System Restore: 1. Close all open the Device Manager window. 3. Updating device drivers Complete...
Quick Setup Guide
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... the terms and conditions listed in this guide, and a HP Customer Representative will make arrangements to fix your new computer. Phone assistance to get you up . These services are considered consumer replaceable. Once the security seal has been broken, your system. Before upgrading your hardware Any hardware upgrades that the computer was working properly before attempting to upgrade your computer is still available...
... the terms and conditions listed in this guide, and a HP Customer Representative will make arrangements to fix your new computer. Phone assistance to get you up . These services are considered consumer replaceable. Once the security seal has been broken, your system. Before upgrading your hardware Any hardware upgrades that the computer was working properly before attempting to upgrade your computer is still available...