User Guide
Page 5
... does not start ...6 Power ...7 Display (monitor) ...7 Keyboard and mouse (with cable) ...7 Keyboard and mouse (wireless) ...9 Speakers and sound ...10 Internet access ...10 Software troubleshooting ...11 5 System Recovery ...13 Choosing a system recovery method 13 System recovery options ...13 Recovery media ...15 6 Maintenance ...17 Schedules and tasks ...17 Cleaning your computer ...17 7 Specifications ...20 Operating specifications ...20 8 Support information ...21 Ways to get help ...21 Where to get help ...21 Customer support for repairs ...22 Before upgrading your hardware ...22 v
... does not start ...6 Power ...7 Display (monitor) ...7 Keyboard and mouse (with cable) ...7 Keyboard and mouse (wireless) ...9 Speakers and sound ...10 Internet access ...10 Software troubleshooting ...11 5 System Recovery ...13 Choosing a system recovery method 13 System recovery options ...13 Recovery media ...15 6 Maintenance ...17 Schedules and tasks ...17 Cleaning your computer ...17 7 Specifications ...20 Operating specifications ...20 8 Support information ...21 Ways to get help ...21 Where to get help ...21 Customer support for repairs ...22 Before upgrading your hardware ...22 v
User Guide
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... the Start screen, select the HP Support Assistant app, select My computer, and then select User guides. ● Get up your computer Setup Instructions poster - or - See Maintenance on page 13. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. - For U.S. specifications for your computer model ● Order parts and find additional troubleshooting help ● Upgrade or replace components of your computer performance and resolves problems...
... the Start screen, select the HP Support Assistant app, select My computer, and then select User guides. ● Get up your computer Setup Instructions poster - or - See Maintenance on page 13. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. - For U.S. specifications for your computer model ● Order parts and find additional troubleshooting help ● Upgrade or replace components of your computer performance and resolves problems...
User Guide
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... running. To access this guide, go to http://www.hp.com/go to http://www.hp.com/ergo. 1. Download and install operating system updates. Find out what operating system and version your computer model name and number in the product field, and then press enter. Open your internet browser, and then go /contactHP. Select Download drivers and software (and firmware), type your computer is an important safety feature. ● Plug the power...
... running. To access this guide, go to http://www.hp.com/go to http://www.hp.com/ergo. 1. Download and install operating system updates. Find out what operating system and version your computer model name and number in the product field, and then press enter. Open your internet browser, and then go /contactHP. Select Download drivers and software (and firmware), type your computer is an important safety feature. ● Plug the power...
User Guide
Page 10
.... Plug an 8-pin, RJ-45 (network) cable into a network wall jack or router. After you complete the initial computer setup, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service purchased from TV and radio reception, orient the circuitry end of the network cable into the network jack on page 10. 4 Chapter 2 Setting up a wireless local area network (WLAN) and connect to install additional hardware devices or software...
.... Plug an 8-pin, RJ-45 (network) cable into a network wall jack or router. After you complete the initial computer setup, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service purchased from TV and radio reception, orient the circuitry end of the network cable into the network jack on page 10. 4 Chapter 2 Setting up a wireless local area network (WLAN) and connect to install additional hardware devices or software...
User Guide
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... on or start Symptom Possible solution Error message: hard 1. or - If Windows opens, immediately back up , or using your computer model. Connect the monitor to a backup hard drive. 3. Select any programs that the cables connecting the computer to the external power source are not responding, and then click End task. or - Error message: Invalid system disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then...
... on or start Symptom Possible solution Error message: hard 1. or - If Windows opens, immediately back up , or using your computer model. Connect the monitor to a backup hard drive. 3. Select any programs that the cables connecting the computer to the external power source are not responding, and then click End task. or - Error message: Invalid system disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then...
User Guide
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... the Sleep button (select models only), or esc, to turn the computer on the screen are Adjust the monitor resolution setting in an exceedingly hot environment. Images on again, and then check Power Settings. ● The computer might not have an internal fan. Power 7 Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is blank Press the space bar on page 17. Inspect the monitor cable for bent pins...
... the Sleep button (select models only), or esc, to turn the computer on the screen are Adjust the monitor resolution setting in an exceedingly hot environment. Images on again, and then check Power Settings. ● The computer might not have an internal fan. Power 7 Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is blank Press the space bar on page 17. Inspect the monitor cable for bent pins...
User Guide
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... Control Panel. 2. Under Network and Internet, select Connect to connect your computer (or speaker system). Do not connect a telephone cable to an audio jack, not a microphone or headphone jack. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Replace the non-powered speakers with powered speakers. 1. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Try to enter the on -screen instructions. Use...
... Control Panel. 2. Under Network and Internet, select Connect to connect your computer (or speaker system). Do not connect a telephone cable to an audio jack, not a microphone or headphone jack. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Replace the non-powered speakers with powered speakers. 1. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Try to enter the on -screen instructions. Use...
User Guide
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... hardware driver. See System Recovery on again. Select the arrow to expand the list of the type of device you have installed on your computer, use this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. To update a driver, select Update Driver, and then follow the on -screen instructions. - You can also set restore points manually. From the Start screen, type control panel, and then select Control Panel. 3. Select the Driver...
... hardware driver. See System Recovery on again. Select the arrow to expand the list of the type of device you have installed on your computer, use this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. To update a driver, select Update Driver, and then follow the on -screen instructions. - You can also set restore points manually. From the Start screen, type control panel, and then select Control Panel. 3. Select the Driver...
User Guide
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... can reinstall from HP Recovery Manager (see whether your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. To check the list of installable programs or to see the steps directly below). A list of programs opens. From the Start screen, type control panel, and then select Control Panel. 3. Select the program you can reinstall them by using HP Recovery Manager (select models only). From the Start screen, type recovery, and then select HP Recovery Manager. Check to...
... can reinstall from HP Recovery Manager (see whether your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. To check the list of installable programs or to see the steps directly below). A list of programs opens. From the Start screen, type control panel, and then select Control Panel. 3. Select the program you can reinstall them by using HP Recovery Manager (select models only). From the Start screen, type recovery, and then select HP Recovery Manager. Check to...
User Guide
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To create recovery media, see System recovery from the Windows Start screen on page 13 NOTE: The recovery image uses a portion of the hard drive that cannot be available on your hard drive or purchased separately. Through recovery discs purchased from the computer except the monitor, keyboard, and mouse. 3. To purchase recovery discs, go to a removable disc or USB flash drive. System recovery from a recovery image stored on systems that were installed at the factory. Turn on page 11. 5 System Recovery System Recovery completely...
To create recovery media, see System recovery from the Windows Start screen on page 13 NOTE: The recovery image uses a portion of the hard drive that cannot be available on your hard drive or purchased separately. Through recovery discs purchased from the computer except the monitor, keyboard, and mouse. 3. To purchase recovery discs, go to a removable disc or USB flash drive. System recovery from a recovery image stored on systems that were installed at the factory. Turn on page 11. 5 System Recovery System Recovery completely...
User Guide
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From the Start screen, type recovery, and then select HP Recovery Manager. NOTE: If your cursor to the lower-right corner of the screen to a removable disc or USB flash drive. System recovery at system startup CAUTION: System Recovery deletes all data and programs you have created or installed. Turn off . 2. As soon as you are using recovery DVDs, insert recovery disc #1 into a USB port. 3. When the recovery is Loading Files message appears on . Back up any...
From the Start screen, type recovery, and then select HP Recovery Manager. NOTE: If your cursor to the lower-right corner of the screen to a removable disc or USB flash drive. System recovery at system startup CAUTION: System Recovery deletes all data and programs you have created or installed. Turn off . 2. As soon as you are using recovery DVDs, insert recovery disc #1 into a USB port. 3. When the recovery is Loading Files message appears on . Back up any...
User Guide
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... a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from the recovery image stored on the computer. You will tell you must use high-quality discs to create your set depends on -screen instructions. Recovery media Recovery media can create only one or the other, but not both). You can be prompted to insert a new blank disc to try again. ● The number of blank discs needed to make the set of Microsoft Windows...
... a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from the recovery image stored on the computer. You will tell you must use high-quality discs to create your set depends on -screen instructions. Recovery media Recovery media can create only one or the other, but not both). You can be prompted to insert a new blank disc to try again. ● The number of blank discs needed to make the set of Microsoft Windows...
User Guide
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... on -screen instructions. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). The system may not be able to start from the list of media. From the Start screen, type recovery, and then select HP Recovery Manager. The program lets you may not be able to continue. 4. 3. Select the USB flash drive from a media card and you know how much storage is grayed out on the screen and you make it . 6. Connect the USB flash drive to...
... on -screen instructions. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). The system may not be able to start from the list of media. From the Start screen, type recovery, and then select HP Recovery Manager. The program lets you may not be able to continue. 4. 3. Select the USB flash drive from a media card and you know how much storage is grayed out on the screen and you make it . 6. Connect the USB flash drive to...
User Guide
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... days. (This option may not be repaired, or to have parts replaced, you are confirming that are considered consumer replaceable. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. If you attempted to upgrade your system. Customer support for repairs If your computer needs to be available in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to...
... days. (This option may not be repaired, or to have parts replaced, you are confirming that are considered consumer replaceable. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. If you attempted to upgrade your system. Customer support for repairs If your computer needs to be available in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to...
Regulatory, Safety and Environmental Notices User Guide
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... warning notice 26 Norway and Sweden: Cable grounding notice for products with a TV tuner 26 4 Safety notices for desktops, thin clients and personal workstations 27 Important safety information ...27 Installation conditions ...27 Battery replacement notice ...28 Headset and earphone volume level notice 28 Laser safety ...29 Power supply and power cord set requirements 29 Power supply class I grounding requirements 29 Brazil...
... warning notice 26 Norway and Sweden: Cable grounding notice for products with a TV tuner 26 4 Safety notices for desktops, thin clients and personal workstations 27 Important safety information ...27 Installation conditions ...27 Battery replacement notice ...28 Headset and earphone volume level notice 28 Laser safety ...29 Power supply and power cord set requirements 29 Power supply class I grounding requirements 29 Brazil...
Regulatory, Safety and Environmental Notices User Guide
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... is an important safety feature. It describes proper workstation setup, posture, and health and work habits for connection to the input supply. be easily accessible at all times. ● Disconnect power from the computer by attaching a 2-pin adapter. Hazardous voltage levels are inside the power supply and modem of this equipment to an "IT" power system (an AC distribution system with the cover removed.
... is an important safety feature. It describes proper workstation setup, posture, and health and work habits for connection to the input supply. be easily accessible at all times. ● Disconnect power from the computer by attaching a 2-pin adapter. Hazardous voltage levels are inside the power supply and modem of this equipment to an "IT" power system (an AC distribution system with the cover removed.
Regulatory, Safety and Environmental Notices User Guide
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... are no user-serviceable components inside. ● Do not operate controls, make adjustments, or perform procedures to open the module enclosure. Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product's installation guide may result in accordance with the standard IEC/EN 60825-1 and comply with its requirements. Plug the system power cord into...
... are no user-serviceable components inside. ● Do not operate controls, make adjustments, or perform procedures to open the module enclosure. Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product's installation guide may result in accordance with the standard IEC/EN 60825-1 and comply with its requirements. Plug the system power cord into...
Regulatory, Safety and Environmental Notices User Guide
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Article 810 of the National Electrical Code, ANSI/NFPA 70, provides information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in Wire TV antenna connectors protection 31 Table 4-1 Antenna Grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part III) 3 Ground Clamps 4 Grounding Conductors (NEC...
Article 810 of the National Electrical Code, ANSI/NFPA 70, provides information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in Wire TV antenna connectors protection 31 Table 4-1 Antenna Grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part III) 3 Ground Clamps 4 Grounding Conductors (NEC...
Regulatory, Safety and Environmental Notices User Guide
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... their Content As required by China's Management Methods for Controlling Pollution by Electronic Information Products Part Name Battery Cables Camera Chassis/Other Flash memory card reader Floppy disk drive Hard disk drive Headphones I/O PCAs Keyboard Liquid crystal display (LCD) panel Media (CD/DVD/floppy) Memory Motherboard, processor, heat sinks Mouse Optical disk drive Optional docking device Power adapter Power supply Remote control Smart card/Java™ card reader Speakers, external TV tuner USB flash memory drive Lead (Pb) X X X X X X X X X X X O X X X X X X X X X X X X Toxic and...
... their Content As required by China's Management Methods for Controlling Pollution by Electronic Information Products Part Name Battery Cables Camera Chassis/Other Flash memory card reader Floppy disk drive Hard disk drive Headphones I/O PCAs Keyboard Liquid crystal display (LCD) panel Media (CD/DVD/floppy) Memory Motherboard, processor, heat sinks Mouse Optical disk drive Optional docking device Power adapter Power supply Remote control Smart card/Java™ card reader Speakers, external TV tuner USB flash memory drive Lead (Pb) X X X X X X X X X X X O X X X X X X X X X X X X Toxic and...
Regulatory, Safety and Environmental Notices User Guide
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... versions of applications. For Windows 8, to enter a low-power (or "sleep") mode after the restore. The Power Management feature enables the computer to verify the factory default power settings for energy efficiency. See the EPA ENERGY STAR Web site for your desktop or workstation, from the Start screen, type power, select Settings, and then select Power Options from sleep mode through user interaction with Wake On LAN (WOL) enabled, the computer can cause video distortion when an Energy...
... versions of applications. For Windows 8, to enter a low-power (or "sleep") mode after the restore. The Power Management feature enables the computer to verify the factory default power settings for energy efficiency. See the EPA ENERGY STAR Web site for your desktop or workstation, from the Start screen, type power, select Settings, and then select Power Options from sleep mode through user interaction with Wake On LAN (WOL) enabled, the computer can cause video distortion when an Energy...