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Cisco IP Phone Administration Guide for Cisco CallManager 3.3 Cisco IP Phones 7902G, 7905G, and 7912G Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-6313-01
Cisco IP Phone Administration Guide for Cisco CallManager 3.3 Cisco IP Phones 7902G, 7905G, and 7912G Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-6313-01
Administration Guide
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...that event, your right to one of Cisco Systems, Inc.; The Cisco implementation of TCP header compression is no longer complying with FCC requirements for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G Copyright © 2000-2004 Cisco Systems, Inc. NOTWITHSTANDING ANY OTHER WARRANTY... whether your authority to provide reasonable protection against such interference in the United States and certain other company. (0406R) Cisco IP Phone Administration Guide for Class A or Class B digital devices. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE ...
...that event, your right to one of Cisco Systems, Inc.; The Cisco implementation of TCP header compression is no longer complying with FCC requirements for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G Copyright © 2000-2004 Cisco Systems, Inc. NOTWITHSTANDING ANY OTHER WARRANTY... whether your authority to provide reasonable protection against such interference in the United States and certain other company. (0406R) Cisco IP Phone Administration Guide for Class A or Class B digital devices. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE ...
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... Technical Assistance Center xvi Obtaining Additional Publications and Information xvii Document Conventions xviii An Overview of the Cisco IP Phone 1-1 Understanding the Cisco IP Phone 7902G 1-2 Understanding the Cisco IP Phone Models 7905G/7912G 1-4 What Networking Protocols Are Used? 1-7 What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G? 1-9 Feature Overview 1-9 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 iii
... Technical Assistance Center xvi Obtaining Additional Publications and Information xvii Document Conventions xviii An Overview of the Cisco IP Phone 1-1 Understanding the Cisco IP Phone 7902G 1-2 Understanding the Cisco IP Phone Models 7905G/7912G 1-4 What Networking Protocols Are Used? 1-7 What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G? 1-9 Feature Overview 1-9 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 iii
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... Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G 1-12 Preparing to Install the Cisco IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco IP Telephony Products 2-1 Understanding How the Cisco IP Phone Interacts with Cisco CallManager 2-2 Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches 2-3 Understanding the Phone Startup Process 2-4 Obtaining Power from the Switch...
... Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G 1-12 Preparing to Install the Cisco IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco IP Telephony Products 2-1 Understanding How the Cisco IP Phone Interacts with Cisco CallManager 2-2 Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches 2-3 Understanding the Phone Startup Process 2-4 Obtaining Power from the Switch...
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... the Phone Startup Process 3-9 Configuring Startup Network Settings 3-10 Configuring Network Settings on the Cisco IP Phone 4-1 Configuring Methods 4-1 Accessing Network Configuration Settings from a Cisco IP Phone 4-2 Accessing Network Configuration Settings through a Phone's Web Page 4-3 Verifying Network Settings 4-4 Modifying DHCP Settings 4-9 Enabling DHCP 4-10 Disabling DHCP 4-11 Releasing a DHCP Address 4-13 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL...
... the Phone Startup Process 3-9 Configuring Startup Network Settings 3-10 Configuring Network Settings on the Cisco IP Phone 4-1 Configuring Methods 4-1 Accessing Network Configuration Settings from a Cisco IP Phone 4-2 Accessing Network Configuration Settings through a Phone's Web Page 4-3 Verifying Network Settings 4-4 Modifying DHCP Settings 4-9 Enabling DHCP 4-10 Disabling DHCP 4-11 Releasing a DHCP Address 4-13 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL...
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... Users, Features, and Services 5-1 Configuring Telephony Features Using Cisco CallManager Administration 5-2 Configuring Telephony Features for the Cisco IP Phone models 7902G/7905G/7912G 5-2 Adding Users to Cisco CallManager 5-7 Configuring the Corporate Directory 5-7 Setting Up Services ...Cisco IP Phone 5-9 How Users Get Copies of Cisco IP Phone Manuals 5-9 How Users Subscribe to Services and Configure Phone Features 5-10 How Users Configure Phone Features 5-11 How Users Access Voice Messages 5-11 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
... Users, Features, and Services 5-1 Configuring Telephony Features Using Cisco CallManager Administration 5-2 Configuring Telephony Features for the Cisco IP Phone models 7902G/7905G/7912G 5-2 Adding Users to Cisco CallManager 5-7 Configuring the Corporate Directory 5-7 Setting Up Services ...Cisco IP Phone 5-9 How Users Get Copies of Cisco IP Phone Manuals 5-9 How Users Subscribe to Services and Configure Phone Features 5-10 How Users Configure Phone Features 5-11 How Users Access Voice Messages 5-11 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
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... Creating a New Configuration File 6-17 Symptom: Cisco IP Phone Resetting 6-18 Verifying Physical Connection 6-19 Identifying Intermittent Network Outages 6-19 Verifying DHCP Settings 6-19 Checking Static IP Address Settings 6-19 Verifying Voice VLAN Configuration 6-20 Verifying that the Phones Have Not Been Intentionally Reset 6-20 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 vii
... Creating a New Configuration File 6-17 Symptom: Cisco IP Phone Resetting 6-18 Verifying Physical Connection 6-19 Identifying Intermittent Network Outages 6-19 Verifying DHCP Settings 6-19 Checking Static IP Address Settings 6-19 Verifying Voice VLAN Configuration 6-20 Verifying that the Phones Have Not Been Intentionally Reset 6-20 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 vii
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... the Cisco IP Phone A-21 Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G A-22 IVR System Menu Codes A-22 Entering Data in the IVR System A-24 Navigating the IVR System A-26 Changing the Logo on the Cisco IP Phone LCD Screen A-27 Collecting Information for Troubleshooting A-30 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G viii...
... the Cisco IP Phone A-21 Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G A-22 IVR System Menu Codes A-22 Entering Data in the IVR System A-24 Navigating the IVR System A-26 Changing the Logo on the Cisco IP Phone LCD Screen A-27 Collecting Information for Troubleshooting A-30 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G viii...
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... considered to function in the network. Cisco IP Phone Administration Guide for end-users of the close interaction between the Cisco IP Phone and Cisco CallManager, these tasks require familiarity with Cisco CallManager. Preface Overview Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G provides the information you need to properly set up the Cisco IP Phone on your network. Because of the...
... considered to function in the network. Cisco IP Phone Administration Guide for end-users of the close interaction between the Cisco IP Phone and Cisco CallManager, these tasks require familiarity with Cisco CallManager. Preface Overview Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G provides the information you need to properly set up the Cisco IP Phone on your network. Because of the...
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..., this guide does not provide complete and detailed information for troubleshooting the Cisco IP Phones. Chapter 2, "Preparing to perform on a Voice-over-IP (VoIP) network. Cisco IP Phone Administration Guide for Parameters, and Procedures" the Cisco IP Phone. Appendix A, "Additional Configuration Methods, Describes alternative configuration methods for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xii OL-6313-01 Chapter 5, "Configuring Users, Features, and Services" Provides...
..., this guide does not provide complete and detailed information for troubleshooting the Cisco IP Phones. Chapter 2, "Preparing to perform on a Voice-over-IP (VoIP) network. Cisco IP Phone Administration Guide for Parameters, and Procedures" the Cisco IP Phone. Appendix A, "Additional Configuration Methods, Describes alternative configuration methods for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xii OL-6313-01 Chapter 5, "Configuring Users, Features, and Services" Provides...
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... the Web • Cisco IP Phone 7902G Quick Start Guide • At a Glance Cisco IP Phone 7905G • At a Glance Cisco IP Phone 7912G • Cisco IP Phone 7902G User Guide for Cisco CallManager • Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager • Cisco IP Phone 7905G Quick Reference Card for Cisco CallManager • Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series For more information about Cisco CallManager, refer to...
... the Web • Cisco IP Phone 7902G Quick Start Guide • At a Glance Cisco IP Phone 7905G • At a Glance Cisco IP Phone 7912G • Cisco IP Phone 7902G User Guide for Cisco CallManager • Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager • Cisco IP Phone 7905G Quick Reference Card for Cisco CallManager • Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series For more information about Cisco CallManager, refer to...
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..., in North America, call 800 553-NETS (6387). Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xiv OL-6313-01 Therefore, it to bug-doc@cisco.com. Nonregistered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at http://www...
..., in North America, call 800 553-NETS (6387). Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xiv OL-6313-01 Therefore, it to bug-doc@cisco.com. Nonregistered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at http://www...
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...San Jose, CA 95134-9883 We appreciate and value your comments. Cisco IP Phone Administration Guide for all technical assistance. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you ... and partners can submit technical feedback on the Internet. Cisco Connection Online Cisco continues to obtain additional personalized information and services. Obtaining Technical Assistance Cisco provides Cisco Connection Online (CCO) as a starting point for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xv
...San Jose, CA 95134-9883 We appreciate and value your comments. Cisco IP Phone Administration Guide for all technical assistance. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you ... and partners can submit technical feedback on the Internet. Cisco Connection Online Cisco continues to obtain additional personalized information and services. Obtaining Technical Assistance Cisco provides Cisco Connection Online (CCO) as a starting point for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xv
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... Preface You can access CCO in the following ways: • WWW: www.cisco.com • Telnet: cco.cisco.com • Modem using CCO to technical support information and software upgrades and for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xvi OL-6313-01 Cisco IP Phone Administration Guide for requesting TAC support, use one of the following: Language English...
... Preface You can access CCO in the following ways: • WWW: www.cisco.com • Telnet: cco.cisco.com • Modem using CCO to technical support information and software upgrades and for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xvi OL-6313-01 Cisco IP Phone Administration Guide for requesting TAC support, use one of the following: Language English...
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... intranets. You can access the Internet Protocol Journal at this URL: http://www.cisco.com/go /iqmagazine • Internet Protocol Journal is the Cisco quarterly publication that delivers the latest information about Internet business strategies for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xvii Preface Obtaining Additional Publications and Information Obtaining Additional Publications...
... intranets. You can access the Internet Protocol Journal at this URL: http://www.cisco.com/go /iqmagazine • Internet Protocol Journal is the Cisco quarterly publication that delivers the latest information about Internet business strategies for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xvii Preface Obtaining Additional Publications and Information Obtaining Additional Publications...
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...^D in brackets and separated by vertical bars. Terminal sessions and information the system displays are optional. A nonquoted set of characters. xviii Cisco IP Phone Administration Guide for which you press the D key. Nonprinting characters, such as passwords are in square brackets are in italic screen font.... hold down the Control key while you supply values are grouped in boldface. Document Conventions Preface • Training-Cisco offers world-class networking training. Arguments for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01
...^D in brackets and separated by vertical bars. Terminal sessions and information the system displays are optional. A nonquoted set of characters. xviii Cisco IP Phone Administration Guide for which you press the D key. Nonprinting characters, such as passwords are in square brackets are in italic screen font.... hold down the Control key while you supply values are grouped in boldface. Document Conventions Preface • Training-Cisco offers world-class networking training. Arguments for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01
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... devices. Cisco IP Phone Administration Guide for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G, page 1-12 Caution Using a cell phone or mobile phone in close proximity to a Cisco IP Phone might cause interference with a Cisco IP Phone. The Cisco IP Phone supports G.711, G.729, G.729a, G.729b, and G.729ab audio compression. Caution If you plan to power your Cisco IP Phone. CH A P T E R 1 An Overview of the Cisco IP Phone The Cisco IP Phone provides...
... devices. Cisco IP Phone Administration Guide for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G, page 1-12 Caution Using a cell phone or mobile phone in close proximity to a Cisco IP Phone might cause interference with a Cisco IP Phone. The Cisco IP Phone supports G.711, G.729, G.729a, G.729b, and G.729ab audio compression. Caution If you plan to power your Cisco IP Phone. CH A P T E R 1 An Overview of the Cisco IP Phone The Cisco IP Phone provides...
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Figure 1-1 Cisco IP Phone 7902G Features Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 1-2 OL-6313-01 This phone allows you to place and receive telephone calls and it supports features that provides voice communication over an IP (Internet Protocol) network. The main components of the Cisco IP Phone Understanding the Cisco IP Phone 7902G The Cisco IP Phone 7902G is a basic telephone that you have come...
Figure 1-1 Cisco IP Phone 7902G Features Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 1-2 OL-6313-01 This phone allows you to place and receive telephone calls and it supports features that provides voice communication over an IP (Internet Protocol) network. The main components of the Cisco IP Phone Understanding the Cisco IP Phone 7902G The Cisco IP Phone 7902G is a basic telephone that you have come...
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... and Messages functions. You can also note your speed dial numbers on the line state. Transfer Conference Messages 4 Volume button Increases or decreases volume for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-3 Cisco IP Phone Administration Guide for the handset. Chapter 1 An Overview of the Cisco IP Phone Understanding the Cisco IP Phone 7902G 1 Cisco IP Phone Indicates the Cisco IP Phone Series to which your...
... and Messages functions. You can also note your speed dial numbers on the line state. Transfer Conference Messages 4 Volume button Increases or decreases volume for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-3 Cisco IP Phone Administration Guide for the handset. Chapter 1 An Overview of the Cisco IP Phone Understanding the Cisco IP Phone 7902G 1 Cisco IP Phone Indicates the Cisco IP Phone Series to which your...
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... Cisco IP Phone Models 7905G/7912G The Cisco IP Phone models 7905G/7912G are designed primarily to indicate a new voice message (depending on a traditional telephone. 8 Handset with Functions like a traditional handset. Cisco IP Phone Administration Guide for locations where a single-line phone is needed, such as cafeterias, break rooms, lobbies, and manufacturing floors. Understanding the Cisco IP Phone Models 7905G/7912G Chapter 1 An Overview of the Cisco IP Phone...
... Cisco IP Phone Models 7905G/7912G The Cisco IP Phone models 7905G/7912G are designed primarily to indicate a new voice message (depending on a traditional telephone. 8 Handset with Functions like a traditional handset. Cisco IP Phone Administration Guide for locations where a single-line phone is needed, such as cafeterias, break rooms, lobbies, and manufacturing floors. Understanding the Cisco IP Phone Models 7905G/7912G Chapter 1 An Overview of the Cisco IP Phone...