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... Model and Serial Number 6-5 Verifying Firmware Version 6-6 Monitoring Cisco IP Phones Remotely 6-7 Resetting the Cisco IP Phone 6-8 Erasing the Local Configuration 6-8 Updating the Firmware Version 6-10 Checking the Light Indicators on a Cisco IP Phone 7902G 6-11 Resolving Startup Problems 6-12 Symptom: Cisco IP Phone Does Not Start Up 6-12 Symptom: Cisco IP Phone Not Registering with Cisco CallManager 6-13 Registering the Phone with Cisco CallManager 6-14 Checking Network Connectivity 6-14...
... Model and Serial Number 6-5 Verifying Firmware Version 6-6 Monitoring Cisco IP Phones Remotely 6-7 Resetting the Cisco IP Phone 6-8 Erasing the Local Configuration 6-8 Updating the Firmware Version 6-10 Checking the Light Indicators on a Cisco IP Phone 7902G 6-11 Resolving Startup Problems 6-12 Symptom: Cisco IP Phone Does Not Start Up 6-12 Symptom: Cisco IP Phone Not Registering with Cisco CallManager 6-13 Registering the Phone with Cisco CallManager 6-14 Checking Network Connectivity 6-14...
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... Firmware Upgrade Instructions for the Cisco IP Phone A-21 Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G A-22 IVR System Menu Codes A-22 Entering Data in the IVR System A-24 Navigating the IVR System A-26 Changing the Logo on the Cisco IP Phone LCD Screen A-27 Collecting Information for Troubleshooting A-30 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones...
... Firmware Upgrade Instructions for the Cisco IP Phone A-21 Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G A-22 IVR System Menu Codes A-22 Entering Data in the IVR System A-24 Navigating the IVR System A-26 Changing the Logo on the Cisco IP Phone LCD Screen A-27 Collecting Information for Troubleshooting A-30 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones...
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... to provide, see the "Obtaining Documentation" section on the Cisco IP Phone Models 7902G/7905G/7912G? Chapter 1 An Overview of the Cisco IP Phone What Features are likely the primary source of information for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-11 For more information about a current call or firmware versions on page 5-9. You can view and order various...
... to provide, see the "Obtaining Documentation" section on the Cisco IP Phone Models 7902G/7905G/7912G? Chapter 1 An Overview of the Cisco IP Phone What Features are likely the primary source of information for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-11 For more information about a current call or firmware versions on page 5-9. You can view and order various...
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... Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 2-5 Related Topics • Understanding the Phone Startup Process, page 2-4 • Modifying VLAN Settings, page 4-24 • Resolving Startup Problems, page 6-12 Obtaining an IP Address If the Cisco IP Phone is connected to a Cisco Catalyst...to obtain an IP address, the phone queries the DHCP server to obtain one. Using this image, the phone initializes its VLAN membership before it stores firmware images and user-defined preferences. Cisco IP Phone Administration Guide for an IP address. The phone needs to ...
... Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 2-5 Related Topics • Understanding the Phone Startup Process, page 2-4 • Modifying VLAN Settings, page 4-24 • Resolving Startup Problems, page 6-12 Obtaining an IP Address If the Cisco IP Phone is connected to a Cisco Catalyst...to obtain an IP address, the phone queries the DHCP server to obtain one. Using this image, the phone initializes its VLAN membership before it stores firmware images and user-defined preferences. Cisco IP Phone Administration Guide for an IP address. The phone needs to ...
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...6-2 • Monitoring Cisco IP Phones Remotely, page 6-7 • Resetting the Cisco IP Phone, page 6-8 • Erasing the Local Configuration, page 6-8 • Updating the Firmware Version, page 6-10 • Checking the Light Indicators on a Cisco IP Phone 7902G, page 6-11... you with troubleshooting problems in a log file. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 6-1 CH A P T E R 6 Troubleshooting the Cisco IP Phone Cisco IP Phones provide diagnostic information that can collect information for Troubleshooting...
...6-2 • Monitoring Cisco IP Phones Remotely, page 6-7 • Resetting the Cisco IP Phone, page 6-8 • Erasing the Local Configuration, page 6-8 • Updating the Firmware Version, page 6-10 • Checking the Light Indicators on a Cisco IP Phone 7902G, page 6-11... you with troubleshooting problems in a log file. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 6-1 CH A P T E R 6 Troubleshooting the Cisco IP Phone Cisco IP Phones provide diagnostic information that can collect information for Troubleshooting...
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.... You can obtain status information about the current call and the network, and verify the phone model and installed firmware version. Obtaining Status, Model, and Version Information Chapter 6 Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information On a Cisco IP Phone or from a phone's web page, you can access these messages at any point, even if the...
.... You can obtain status information about the current call and the network, and verify the phone model and installed firmware version. Obtaining Status, Model, and Version Information Chapter 6 Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information On a Cisco IP Phone or from a phone's web page, you can access these messages at any point, even if the...
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... Topics • Adding Phones Manually, page 2-14 • Configuring IP Settings, page 4-15 • Modifying DHCP Settings, page 4-9 • Verifying Firmware Version, page 6-6 • Configuring TFTP Options, page 4-28 Displaying Network Statistics Network statistics provide information about the phone and network performance. Press Enter. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 6-3 Click...
... Topics • Adding Phones Manually, page 2-14 • Configuring IP Settings, page 4-15 • Modifying DHCP Settings, page 4-9 • Verifying Firmware Version, page 6-6 • Configuring TFTP Options, page 4-28 Displaying Network Statistics Network statistics provide information about the phone and network performance. Press Enter. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 6-3 Click...
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.... Select Model Information. Cisco IP Phone Models 7905G/7912G Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Press the Menu button. The Device Information page displays the Product ID (model number) and serial number of Cisco IP Phones. a. Use the Navigation button to display the following URL, where IPaddress is the IP address of the firmware running on the left...
.... Select Model Information. Cisco IP Phone Models 7905G/7912G Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Press the Menu button. The Device Information page displays the Product ID (model number) and serial number of Cisco IP Phones. a. Use the Navigation button to display the following URL, where IPaddress is the IP address of the firmware running on the left...
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... information: • App Load ID-Identifier of the firmware running on the phone • Boot Load ID-Identifier of the factory-installed load running on the phone • Serial Number Verifying Firmware Version You can verify the firmware version for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 6-6 OL-6313-01 a. The Phone Configuration web page appears. The Device Information page...
... information: • App Load ID-Identifier of the firmware running on the phone • Boot Load ID-Identifier of the factory-installed load running on the phone • Serial Number Verifying Firmware Version You can verify the firmware version for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 6-6 OL-6313-01 a. The Phone Configuration web page appears. The Device Information page...
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.... Select Firmware Versions, and then press the Select softkey. Chapter 6 Troubleshooting the Cisco IP Phone Monitoring Cisco IP Phones Remotely Step 3 Step 4 Select Status, and then press the Select softkey. The following information appears: • App Load ID • Boot Load ID • Version Monitoring Cisco IP Phones Remotely You can either • search for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313...
.... Select Firmware Versions, and then press the Select softkey. Chapter 6 Troubleshooting the Cisco IP Phone Monitoring Cisco IP Phones Remotely Step 3 Step 4 Select Status, and then press the Select softkey. The following information appears: • App Load ID • Boot Load ID • Version Monitoring Cisco IP Phones Remotely You can either • search for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313...
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... System > Device Defaults. The Read Me file for the Cisco IP Phone models 7905G/7912G begins with Cisco software updates. Locate the Device Type field corresponding to the model IP Phone. You can update the firmware version using a profile file. Updating the Firmware Version Chapter 6 Troubleshooting the Cisco IP Phone Updating the Firmware Version You can download the latest available software from the...
... System > Device Defaults. The Read Me file for the Cisco IP Phone models 7905G/7912G begins with Cisco software updates. Locate the Device Type field corresponding to the model IP Phone. You can update the firmware version using a profile file. Updating the Firmware Version Chapter 6 Troubleshooting the Cisco IP Phone Updating the Firmware Version You can download the latest available software from the...
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... the following table for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 6-11 every two seconds. After the phone is not registered. Cisco IP Phone Administration Guide for explanations about Address" section on page 4-15. Related Topic • Verifying Firmware Version, page 6-6 Checking the Light Indicators on a Cisco IP Phone 7902G. every two seconds. After the phone is not set up...
... the following table for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 6-11 every two seconds. After the phone is not registered. Cisco IP Phone Administration Guide for explanations about Address" section on page 4-15. Related Topic • Verifying Firmware Version, page 6-6 Checking the Light Indicators on a Cisco IP Phone 7902G. every two seconds. After the phone is not set up...
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... page 3-9 for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 See the "Assigning phone handset indicator light is being upgraded. The phone Hold button flashes red and the The phone's firmware is steady red an IP Address" section on the normal startup process.) If the phone does not proceed through this normal startup process, you connect a Cisco IP Phone into the...
... page 3-9 for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 See the "Assigning phone handset indicator light is being upgraded. The phone Hold button flashes red and the The phone's firmware is steady red an IP Address" section on the normal startup process.) If the phone does not proceed through this normal startup process, you connect a Cisco IP Phone into the...
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... on to go through the startup process. Anytime a phone has to load a new image, it to the phone. If the network connection and Cisco CallManager connection are stable, the Cisco IP Phone should investigate the cause. Typically, the cause of the configuration file for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Use the convention SEP.cnf.xml...
... on to go through the startup process. Anytime a phone has to load a new image, it to the phone. If the network connection and Cisco CallManager connection are stable, the Cisco IP Phone should investigate the cause. Typically, the cause of the configuration file for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Use the convention SEP.cnf.xml...
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... Cisco IP Phone model 7912G will try to simultaneously configure multiple phones of the configuration parameters for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G A-2 OL-6313-01 TFTP Configuring Appendix A Additional Configuration Methods, Parameters, and Procedures • Configuration Parameters, page A-11 • Specifying Firmware Upgrade Instructions for the Cisco IP Phone, page A-21 • Using the Interactive Voice Response (IVR) System on the Cisco IP Phone...
... Cisco IP Phone model 7912G will try to simultaneously configure multiple phones of the configuration parameters for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G A-2 OL-6313-01 TFTP Configuring Appendix A Additional Configuration Methods, Parameters, and Procedures • Configuration Parameters, page A-11 • Specifying Firmware Upgrade Instructions for the Cisco IP Phone, page A-21 • Using the Interactive Voice Response (IVR) System on the Cisco IP Phone...
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...; Software version-Version of the software running on the phone • Hardware revision-Version of the phone hardware • Serial number-Serial number of the phone • Product ID-Product identifier of the phone • Hardware features-Reserved for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G A-8 OL-6313-01 Cisco IP Phone Administration Guide for future use • BTXML cards version...
...; Software version-Version of the software running on the phone • Hardware revision-Version of the phone hardware • Serial number-Serial number of the phone • Product ID-Product identifier of the phone • Hardware features-Reserved for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G A-8 OL-6313-01 Cisco IP Phone Administration Guide for future use • BTXML cards version...
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... pages or to unlock the phone's Network Configuration screen for the Cisco IP Phone You can be reset as specified in the profile file. Note Changing a password from the phone's web page. See the "Specifying Firmware Upgrade Instructions for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 A-21 phone's LCD screen. Cisco IP Phone Administration Guide for the Cisco IP Phone" section on page A-27...
... pages or to unlock the phone's Network Configuration screen for the Cisco IP Phone You can be reset as specified in the profile file. Note Changing a password from the phone's web page. See the "Specifying Firmware Upgrade Instructions for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 A-21 phone's LCD screen. Cisco IP Phone Administration Guide for the Cisco IP Phone" section on page A-27...
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... date is 30323A, and image_id would be different for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Enter 0 to use 0x followed by DHCP. • image_id is the file name of the firmware upgrade image. The codes of the TFTP server on which the firmware upgrade image is stored. Appendix A Additional Configuration Methods, Parameters...
... date is 30323A, and image_id would be different for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Enter 0 to use 0x followed by DHCP. • image_id is the file name of the firmware upgrade image. The codes of the TFTP server on which the firmware upgrade image is stored. Appendix A Additional Configuration Methods, Parameters...
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... wall 3-8 power sources 2-9 registering 2-12 registering with Cisco CallManager 2-12 resetting 6-8 supported networking protocols 1-7 technical specifications B-1 troubleshooting 6-1 Cisco IP Phone 7902G features 1-2 figure 1-2, 3-6 upgrading firmware A-21 Cisco IP Phone 7905G features 1-2, 1-4 figure 1-2, 1-4, 3-6 graphic on LCD screen A-27 upgrading firmware A-21 Cisco IP Phone 7912G features 1-4 figure 1-4, 3-7 graphic on LCD screen A-27 upgrading firmware A-21 IN-2 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01
... wall 3-8 power sources 2-9 registering 2-12 registering with Cisco CallManager 2-12 resetting 6-8 supported networking protocols 1-7 technical specifications B-1 troubleshooting 6-1 Cisco IP Phone 7902G features 1-2 figure 1-2, 3-6 upgrading firmware A-21 Cisco IP Phone 7905G features 1-2, 1-4 figure 1-2, 1-4, 3-6 graphic on LCD screen A-27 upgrading firmware A-21 Cisco IP Phone 7912G features 1-4 figure 1-4, 3-7 graphic on LCD screen A-27 upgrading firmware A-21 IN-2 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01
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... (DHCP), description 1-7 E Elapsed time A-10 erase configuration, procedure 6-8 example_uprofile.txt A-3, A-4 F features configuring on phone, overview 1-11 configuring with Cisco CallManager, overview 1-10 informing users about, overview 1-11 figure Cisco IP Phone 7902G 1-2 Cisco IP Phone 7902G cable connections 3-6 Cisco IP Phone 7905G 1-2, 1-4 Cisco IP Phone 7905G cable connections 3-6 Cisco IP Phone 7912G 1-4 Cisco IP Phone 7912G cable connections 3-7 firmware identifier A-8 updating 6-10 upgrading A-21 verifying version 6-6 forward, description 5-5 G group call pickup, description...
... (DHCP), description 1-7 E Elapsed time A-10 erase configuration, procedure 6-8 example_uprofile.txt A-3, A-4 F features configuring on phone, overview 1-11 configuring with Cisco CallManager, overview 1-10 informing users about, overview 1-11 figure Cisco IP Phone 7902G 1-2 Cisco IP Phone 7902G cable connections 3-6 Cisco IP Phone 7905G 1-2, 1-4 Cisco IP Phone 7905G cable connections 3-6 Cisco IP Phone 7912G 1-4 Cisco IP Phone 7912G cable connections 3-7 firmware identifier A-8 updating 6-10 upgrading A-21 verifying version 6-6 forward, description 5-5 G group call pickup, description...