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Cisco IP Phone Administration Guide for Cisco CallManager 3.3 Cisco IP Phones 7902G, 7905G, and 7912G Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-6313-01
Cisco IP Phone Administration Guide for Cisco CallManager 3.3 Cisco IP Phones 7902G, 7905G, and 7912G Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-6313-01
Administration Guide
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... the television or radio. • Move the equipment farther away from the television or radio. (That is for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G Copyright © 2000-2004 Cisco Systems, Inc. If the interference stops, it may radiate radio-frequency energy. Changing the Way We Work, Live...Class B digital device in a residential installation. The use the equipment may be required to correct any other company. (0406R) Cisco IP Phone Administration Guide for FCC compliance of Class B devices: The equipment described in the United States and certain other of...
... the television or radio. • Move the equipment farther away from the television or radio. (That is for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G Copyright © 2000-2004 Cisco Systems, Inc. If the interference stops, it may radiate radio-frequency energy. Changing the Way We Work, Live...Class B digital device in a residential installation. The use the equipment may be required to correct any other company. (0406R) Cisco IP Phone Administration Guide for FCC compliance of Class B devices: The equipment described in the United States and certain other of...
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... Technical Assistance Center xvi Obtaining Additional Publications and Information xvii Document Conventions xviii An Overview of the Cisco IP Phone 1-1 Understanding the Cisco IP Phone 7902G 1-2 Understanding the Cisco IP Phone Models 7905G/7912G 1-4 What Networking Protocols Are Used? 1-7 What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G? 1-9 Feature Overview 1-9 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 iii
... Technical Assistance Center xvi Obtaining Additional Publications and Information xvii Document Conventions xviii An Overview of the Cisco IP Phone 1-1 Understanding the Cisco IP Phone 7902G 1-2 Understanding the Cisco IP Phone Models 7905G/7912G 1-4 What Networking Protocols Are Used? 1-7 What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G? 1-9 Feature Overview 1-9 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 iii
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... Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G 1-12 Preparing to Install the Cisco IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco IP Telephony Products 2-1 Understanding How the Cisco IP Phone Interacts with Cisco CallManager 2-2 Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches 2-3 Understanding the Phone Startup Process 2-4 Obtaining Power from the Switch...
... Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G 1-12 Preparing to Install the Cisco IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco IP Telephony Products 2-1 Understanding How the Cisco IP Phone Interacts with Cisco CallManager 2-2 Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches 2-3 Understanding the Phone Startup Process 2-4 Obtaining Power from the Switch...
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... the Phone Startup Process 3-9 Configuring Startup Network Settings 3-10 Configuring Network Settings on the Cisco IP Phone 4-1 Configuring Methods 4-1 Accessing Network Configuration Settings from a Cisco IP Phone 4-2 Accessing Network Configuration Settings through a Phone's Web Page 4-3 Verifying Network Settings 4-4 Modifying DHCP Settings 4-9 Enabling DHCP 4-10 Disabling DHCP 4-11 Releasing a DHCP Address 4-13 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL...
... the Phone Startup Process 3-9 Configuring Startup Network Settings 3-10 Configuring Network Settings on the Cisco IP Phone 4-1 Configuring Methods 4-1 Accessing Network Configuration Settings from a Cisco IP Phone 4-2 Accessing Network Configuration Settings through a Phone's Web Page 4-3 Verifying Network Settings 4-4 Modifying DHCP Settings 4-9 Enabling DHCP 4-10 Disabling DHCP 4-11 Releasing a DHCP Address 4-13 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL...
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... Users, Features, and Services 5-1 Configuring Telephony Features Using Cisco CallManager Administration 5-2 Configuring Telephony Features for the Cisco IP Phone models 7902G/7905G/7912G 5-2 Adding Users to Cisco CallManager 5-7 Configuring the Corporate Directory 5-7 Setting Up Services ...Cisco IP Phone 5-9 How Users Get Copies of Cisco IP Phone Manuals 5-9 How Users Subscribe to Services and Configure Phone Features 5-10 How Users Configure Phone Features 5-11 How Users Access Voice Messages 5-11 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
... Users, Features, and Services 5-1 Configuring Telephony Features Using Cisco CallManager Administration 5-2 Configuring Telephony Features for the Cisco IP Phone models 7902G/7905G/7912G 5-2 Adding Users to Cisco CallManager 5-7 Configuring the Corporate Directory 5-7 Setting Up Services ...Cisco IP Phone 5-9 How Users Get Copies of Cisco IP Phone Manuals 5-9 How Users Subscribe to Services and Configure Phone Features 5-10 How Users Configure Phone Features 5-11 How Users Access Voice Messages 5-11 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
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... Creating a New Configuration File 6-17 Symptom: Cisco IP Phone Resetting 6-18 Verifying Physical Connection 6-19 Identifying Intermittent Network Outages 6-19 Verifying DHCP Settings 6-19 Checking Static IP Address Settings 6-19 Verifying Voice VLAN Configuration 6-20 Verifying that the Phones Have Not Been Intentionally Reset 6-20 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 vii
... Creating a New Configuration File 6-17 Symptom: Cisco IP Phone Resetting 6-18 Verifying Physical Connection 6-19 Identifying Intermittent Network Outages 6-19 Verifying DHCP Settings 6-19 Checking Static IP Address Settings 6-19 Verifying Voice VLAN Configuration 6-20 Verifying that the Phones Have Not Been Intentionally Reset 6-20 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 vii
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... the Cisco IP Phone A-21 Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G A-22 IVR System Menu Codes A-22 Entering Data in the IVR System A-24 Navigating the IVR System A-26 Changing the Logo on the Cisco IP Phone LCD Screen A-27 Collecting Information for Troubleshooting A-30 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G viii...
... the Cisco IP Phone A-21 Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G A-22 IVR System Menu Codes A-22 Entering Data in the IVR System A-24 Navigating the IVR System A-26 Changing the Logo on the Cisco IP Phone LCD Screen A-27 Collecting Information for Troubleshooting A-30 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G viii...
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... for end-users of the tasks involve configuring network settings and affect the phone's ability to function in the network. Preface Overview Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G provides the information you need to properly set up the Cisco IP Phone on your network. Audience Network engineers, system administrators, or telecom engineers should...
... for end-users of the tasks involve configuring network settings and affect the phone's ability to function in the network. Preface Overview Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G provides the information you need to properly set up the Cisco IP Phone on your network. Audience Network engineers, system administrators, or telecom engineers should...
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... the Cisco IP Phone" Provides a conceptual overview and description of procedures for adding users to Install the Cisco IP Phone on a Voice-over-IP (VoIP) network. Chapter 5, "Configuring Users, Features, and Services" Provides an overview of the Cisco IP Phone. Chapter 6, "Troubleshooting the Cisco IP Phone" Provides tips for Parameters, and Procedures" the Cisco IP Phone. Chapter 3, "Installing the Cisco IP Phone" Describes how to perform on your network. Cisco IP Phone Administration...
... the Cisco IP Phone" Provides a conceptual overview and description of procedures for adding users to Install the Cisco IP Phone on a Voice-over-IP (VoIP) network. Chapter 5, "Configuring Users, Features, and Services" Provides an overview of the Cisco IP Phone. Chapter 6, "Troubleshooting the Cisco IP Phone" Provides tips for Parameters, and Procedures" the Cisco IP Phone. Chapter 3, "Installing the Cisco IP Phone" Describes how to perform on your network. Cisco IP Phone Administration...
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... the Web • Cisco IP Phone 7902G Quick Start Guide • At a Glance Cisco IP Phone 7905G • At a Glance Cisco IP Phone 7912G • Cisco IP Phone 7902G User Guide for Cisco CallManager • Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager • Cisco IP Phone 7905G Quick Reference Card for Cisco CallManager • Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series For more information about Cisco CallManager, refer to...
... the Web • Cisco IP Phone 7902G Quick Start Guide • At a Glance Cisco IP Phone 7905G • At a Glance Cisco IP Phone 7912G • Cisco IP Phone 7902G User Guide for Cisco CallManager • Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager • Cisco IP Phone 7905G Quick Reference Card for Cisco CallManager • Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series For more information about Cisco CallManager, refer to...
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.../cgi-bin/subcat/kaojump.cgi. Obtaining Documentation Preface Obtaining Documentation World Wide Web You can access the most current Cisco documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in a CD-ROM package... users can e-mail your product. Documentation Feedback If you complete the form, click Submit to bug-doc@cisco.com. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xiv OL-6313-01 The CD-ROM package is updated monthly. You can order documentation through our online ...
.../cgi-bin/subcat/kaojump.cgi. Obtaining Documentation Preface Obtaining Documentation World Wide Web You can access the most current Cisco documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in a CD-ROM package... users can e-mail your product. Documentation Feedback If you complete the form, click Submit to bug-doc@cisco.com. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xiv OL-6313-01 The CD-ROM package is updated monthly. You can order documentation through our online ...
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... personalized information and services. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can use tool for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xv Registered users may order products, check on Cisco documentation using the web, e-mail, a self-addressed stamped response card included...
... personalized information and services. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can use tool for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xv Registered users may order products, check on Cisco documentation using the web, e-mail, a self-addressed stamped response card included...
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... or covered by e-mail, use www.cisco.com/techsupport. Obtaining Technical Assistance Preface You can access CCO in the following ways: • WWW: www.cisco.com • Telnet: cco.cisco.com • Modem using CCO to technical support information and software upgrades and for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xvi OL-6313-01 and 1 stop...
... or covered by e-mail, use www.cisco.com/techsupport. Obtaining Technical Assistance Preface You can access CCO in the following ways: • WWW: www.cisco.com • Telnet: cco.cisco.com • Modem using CCO to technical support information and software upgrades and for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xvi OL-6313-01 and 1 stop...
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... and printed sources. • The Cisco Product Catalog describes the networking products offered by Cisco Systems for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xvii For current Cisco Press titles and other information, go to Cisco Press online at this URL: http://www.cisco.com/en/US/products/products_catalog_links_launch.html • Cisco Press publishes a wide range of...
... and printed sources. • The Cisco Product Catalog describes the networking products offered by Cisco Systems for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xvii For current Cisco Press titles and other information, go to Cisco Press online at this URL: http://www.cisco.com/en/US/products/products_catalog_links_launch.html • Cisco Press publishes a wide range of...
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... as passwords are grouped in screen font. Note Means reader take note. xviii Cisco IP Phone Administration Guide for which you press the D key. Document Conventions Preface • Training-Cisco offers world-class networking training. Arguments for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Do not use quotation marks around the string or the string...
... as passwords are grouped in screen font. Note Means reader take note. xviii Cisco IP Phone Administration Guide for which you press the D key. Document Conventions Preface • Training-Cisco offers world-class networking training. Arguments for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Do not use quotation marks around the string or the string...
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... with the speakerphone on the Cisco IP Phone Models 7902G/7905G/7912G?, page 1-9 • Understanding the Requirements for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-1 Cisco IP Phone Administration Guide for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G, page 1-12 Caution Using a cell phone or mobile phone in close proximity to a Cisco IP Phone might cause interference with a Cisco IP Phone. The Cisco IP Phone supports G.711, G.729, G.729a...
... with the speakerphone on the Cisco IP Phone Models 7902G/7905G/7912G?, page 1-9 • Understanding the Requirements for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-1 Cisco IP Phone Administration Guide for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G, page 1-12 Caution Using a cell phone or mobile phone in close proximity to a Cisco IP Phone might cause interference with a Cisco IP Phone. The Cisco IP Phone supports G.711, G.729, G.729a...
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... forward, call transfer, redial, and conference calling. Understanding the Cisco IP Phone 7902G Chapter 1 An Overview of the Cisco IP Phone 7902G are shown in Figure 1-1. Figure 1-1 Cisco IP Phone 7902G Features Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 1-2 OL-6313-01 The main components of the Cisco IP Phone Understanding the Cisco IP Phone 7902G The Cisco IP Phone 7902G is a basic telephone that you have come to...
... forward, call transfer, redial, and conference calling. Understanding the Cisco IP Phone 7902G Chapter 1 An Overview of the Cisco IP Phone 7902G are shown in Figure 1-1. Figure 1-1 Cisco IP Phone 7902G Features Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 1-2 OL-6313-01 The main components of the Cisco IP Phone Understanding the Cisco IP Phone 7902G The Cisco IP Phone 7902G is a basic telephone that you have come to...
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Transfer Conference Messages 4 Volume button Increases or decreases volume for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-3 Also controls the ring volume (if on-hook). 5 Hold button Places an active call on hold, resumes a held call, ...or switches between an active call and a held call-depending on this label. 3 Feature buttons Enable you to plastic cover indicate your phone number. Chapter...
Transfer Conference Messages 4 Volume button Increases or decreases volume for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-3 Also controls the ring volume (if on-hook). 5 Hold button Places an active call on hold, resumes a held call, ...or switches between an active call and a held call-depending on this label. 3 Feature buttons Enable you to plastic cover indicate your phone number. Chapter...
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... telephone. 8 Handset with Functions like a traditional handset. Understanding the Cisco IP Phone Models 7905G/7912G The Cisco IP Phone models 7905G/7912G are shown in Figure 1-2. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 1-4 OL-6313-01 Understanding the Cisco IP Phone Models 7905G/7912G Chapter 1 An Overview of the handset blinks when the phone rings and remains lit to the Interactive Voice Response (IVR...
... telephone. 8 Handset with Functions like a traditional handset. Understanding the Cisco IP Phone Models 7905G/7912G The Cisco IP Phone models 7905G/7912G are shown in Figure 1-2. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 1-4 OL-6313-01 Understanding the Cisco IP Phone Models 7905G/7912G Chapter 1 An Overview of the handset blinks when the phone rings and remains lit to the Interactive Voice Response (IVR...