Administration Guide
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Cisco IP Phone Administration Guide for Cisco CallManager 3.3 Cisco IP Phones 7902G, 7905G, and 7912G Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-6313-01
Cisco IP Phone Administration Guide for Cisco CallManager 3.3 Cisco IP Phones 7902G, 7905G, and 7912G Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-6313-01
Administration Guide
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...outlet that interference will not occur in the United States and certain other company. (0406R) Cisco IP Phone Administration Guide for a Class B digital device in accordance with Cisco's installation instructions, it may be limited by turning it is , make certain the equipment ...and Learn, and iQuick Study are registered trademarks of Cisco Systems, Inc.; The use the equipment may be required to comply with the limits for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G Copyright © 2000-2004 Cisco Systems, Inc. THE SPECIFICATIONS AND INFORMATION REGARDING THE...
...outlet that interference will not occur in the United States and certain other company. (0406R) Cisco IP Phone Administration Guide for a Class B digital device in accordance with Cisco's installation instructions, it may be limited by turning it is , make certain the equipment ...and Learn, and iQuick Study are registered trademarks of Cisco Systems, Inc.; The use the equipment may be required to comply with the limits for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G Copyright © 2000-2004 Cisco Systems, Inc. THE SPECIFICATIONS AND INFORMATION REGARDING THE...
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... Technical Assistance Center xvi Obtaining Additional Publications and Information xvii Document Conventions xviii An Overview of the Cisco IP Phone 1-1 Understanding the Cisco IP Phone 7902G 1-2 Understanding the Cisco IP Phone Models 7905G/7912G 1-4 What Networking Protocols Are Used? 1-7 What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G? 1-9 Feature Overview 1-9 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 iii
... Technical Assistance Center xvi Obtaining Additional Publications and Information xvii Document Conventions xviii An Overview of the Cisco IP Phone 1-1 Understanding the Cisco IP Phone 7902G 1-2 Understanding the Cisco IP Phone Models 7905G/7912G 1-4 What Networking Protocols Are Used? 1-7 What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G? 1-9 Feature Overview 1-9 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 iii
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... Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G 1-12 Preparing to Install the Cisco IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco IP Telephony Products 2-1 Understanding How the Cisco IP Phone Interacts with Cisco CallManager 2-2 Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches 2-3 Understanding the Phone Startup Process 2-4 Obtaining Power from the Switch...
... Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G 1-12 Preparing to Install the Cisco IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco IP Telephony Products 2-1 Understanding How the Cisco IP Phone Interacts with Cisco CallManager 2-2 Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches 2-3 Understanding the Phone Startup Process 2-4 Obtaining Power from the Switch...
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... the Phone Startup Process 3-9 Configuring Startup Network Settings 3-10 Configuring Network Settings on the Cisco IP Phone 4-1 Configuring Methods 4-1 Accessing Network Configuration Settings from a Cisco IP Phone 4-2 Accessing Network Configuration Settings through a Phone's Web Page 4-3 Verifying Network Settings 4-4 Modifying DHCP Settings 4-9 Enabling DHCP 4-10 Disabling DHCP 4-11 Releasing a DHCP Address 4-13 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL...
... the Phone Startup Process 3-9 Configuring Startup Network Settings 3-10 Configuring Network Settings on the Cisco IP Phone 4-1 Configuring Methods 4-1 Accessing Network Configuration Settings from a Cisco IP Phone 4-2 Accessing Network Configuration Settings through a Phone's Web Page 4-3 Verifying Network Settings 4-4 Modifying DHCP Settings 4-9 Enabling DHCP 4-10 Disabling DHCP 4-11 Releasing a DHCP Address 4-13 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL...
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... Users, Features, and Services 5-1 Configuring Telephony Features Using Cisco CallManager Administration 5-2 Configuring Telephony Features for the Cisco IP Phone models 7902G/7905G/7912G 5-2 Adding Users to Cisco CallManager 5-7 Configuring the Corporate Directory 5-7 Setting Up Services ...Cisco IP Phone 5-9 How Users Get Copies of Cisco IP Phone Manuals 5-9 How Users Subscribe to Services and Configure Phone Features 5-10 How Users Configure Phone Features 5-11 How Users Access Voice Messages 5-11 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
... Users, Features, and Services 5-1 Configuring Telephony Features Using Cisco CallManager Administration 5-2 Configuring Telephony Features for the Cisco IP Phone models 7902G/7905G/7912G 5-2 Adding Users to Cisco CallManager 5-7 Configuring the Corporate Directory 5-7 Setting Up Services ...Cisco IP Phone 5-9 How Users Get Copies of Cisco IP Phone Manuals 5-9 How Users Subscribe to Services and Configure Phone Features 5-10 How Users Configure Phone Features 5-11 How Users Access Voice Messages 5-11 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
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... Creating a New Configuration File 6-17 Symptom: Cisco IP Phone Resetting 6-18 Verifying Physical Connection 6-19 Identifying Intermittent Network Outages 6-19 Verifying DHCP Settings 6-19 Checking Static IP Address Settings 6-19 Verifying Voice VLAN Configuration 6-20 Verifying that the Phones Have Not Been Intentionally Reset 6-20 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 vii
... Creating a New Configuration File 6-17 Symptom: Cisco IP Phone Resetting 6-18 Verifying Physical Connection 6-19 Identifying Intermittent Network Outages 6-19 Verifying DHCP Settings 6-19 Checking Static IP Address Settings 6-19 Verifying Voice VLAN Configuration 6-20 Verifying that the Phones Have Not Been Intentionally Reset 6-20 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 vii
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... the Cisco IP Phone A-21 Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G A-22 IVR System Menu Codes A-22 Entering Data in the IVR System A-24 Navigating the IVR System A-26 Changing the Logo on the Cisco IP Phone LCD Screen A-27 Collecting Information for Troubleshooting A-30 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G viii...
... the Cisco IP Phone A-21 Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G A-22 IVR System Menu Codes A-22 Entering Data in the IVR System A-24 Navigating the IVR System A-26 Changing the Logo on the Cisco IP Phone LCD Screen A-27 Collecting Information for Troubleshooting A-30 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G viii...
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Because of the phones. Cisco IP Phone Administration Guide for end-users of the close interaction between the Cisco IP Phone and Cisco CallManager, these tasks require familiarity with Cisco CallManager. Preface Overview Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G provides the information you need to function in the network. Many of the tasks involve configuring network settings and affect...
Because of the phones. Cisco IP Phone Administration Guide for end-users of the close interaction between the Cisco IP Phone and Cisco CallManager, these tasks require familiarity with Cisco CallManager. Preface Overview Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G provides the information you need to function in the network. Many of the tasks involve configuring network settings and affect...
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... technical specifications of the Cisco IP Phone. Chapter 3, "Installing the Cisco IP Phone" Describes how to properly and safely install and configure the Cisco IP Phone on the Describes how to configure network settings, Cisco IP Phone" verify status, and make global changes to the Cisco IP Phone. Appendix A, "Additional Configuration Methods, Describes alternative configuration methods for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xii OL-6313-01 Because...
... technical specifications of the Cisco IP Phone. Chapter 3, "Installing the Cisco IP Phone" Describes how to properly and safely install and configure the Cisco IP Phone on the Describes how to configure network settings, Cisco IP Phone" verify status, and make global changes to the Cisco IP Phone. Appendix A, "Additional Configuration Methods, Describes alternative configuration methods for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xii OL-6313-01 Because...
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... the Web • Cisco IP Phone 7902G Quick Start Guide • At a Glance Cisco IP Phone 7905G • At a Glance Cisco IP Phone 7912G • Cisco IP Phone 7902G User Guide for Cisco CallManager • Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager • Cisco IP Phone 7905G Quick Reference Card for Cisco CallManager • Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series For more information about Cisco CallManager, refer to...
... the Web • Cisco IP Phone 7902G Quick Start Guide • At a Glance Cisco IP Phone 7905G • At a Glance Cisco IP Phone 7912G • Cisco IP Phone 7902G User Guide for Cisco CallManager • Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager • Cisco IP Phone 7905G Quick Reference Card for Cisco CallManager • Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series For more information about Cisco CallManager, refer to...
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Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xiv OL-6313-01 Documentation CD-ROM Cisco documentation and additional literature are reading Cisco product documentation on the World Wide Web at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi. The CD-...updated monthly. Documentation Feedback If you are available in a CD-ROM package, which ships with your comments to Cisco. Obtaining Documentation Preface Obtaining Documentation World Wide Web You can submit technical comments electronically. The Documentation CD-ROM is...
Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xiv OL-6313-01 Documentation CD-ROM Cisco documentation and additional literature are reading Cisco product documentation on the World Wide Web at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi. The CD-...updated monthly. Documentation Feedback If you are available in a CD-ROM package, which ships with your comments to Cisco. Obtaining Documentation Preface Obtaining Documentation World Wide Web You can submit technical comments electronically. The Documentation CD-ROM is...
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... assistance. All customers can resolve technical issues with Cisco. Cisco Connection Online is done on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in the world. Obtaining Technical Assistance Cisco provides Cisco Connection Online (CCO) as a starting point for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xv Preface Obtaining Technical Assistance To...
... assistance. All customers can resolve technical issues with Cisco. Cisco Connection Online is done on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in the world. Obtaining Technical Assistance Cisco provides Cisco Connection Online (CCO) as a starting point for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xv Preface Obtaining Technical Assistance To...
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...@cisco.com chinese-tac@cisco.com japan-tac@cisco.com korea-tac@cisco.com tac@cisco.com thai-tac@cisco.com In North America, TAC can access CCO in the following ways: • WWW: www.cisco.com • Telnet: cco.cisco.com • Modem using CCO to technical support information and software upgrades and for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
...@cisco.com chinese-tac@cisco.com japan-tac@cisco.com korea-tac@cisco.com tac@cisco.com thai-tac@cisco.com In North America, TAC can access CCO in the following ways: • WWW: www.cisco.com • Telnet: cco.cisco.com • Modem using CCO to technical support information and software upgrades and for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
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... resources. You can access Packet magazine at this URL: http://www.cisco.com/go /iqmagazine • Internet Protocol Journal is a quarterly journal published by Cisco Systems, as well as ordering and customer support services. Cisco suggests these titles for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xvii You can access iQ Magazine at this...
... resources. You can access Packet magazine at this URL: http://www.cisco.com/go /iqmagazine • Internet Protocol Journal is a quarterly journal published by Cisco Systems, as well as ordering and customer support services. Cisco suggests these titles for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xvii You can access iQ Magazine at this...
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..., the key combination ^D in a screen display means hold down the Control key while you supply values are in boldface screen font. xviii Cisco IP Phone Administration Guide for which you must enter is in italics. Do not use quotation marks around the string or the string will include the quotation.... The symbol ^ represents the key labeled Control-for which you press the D key. Alternative keywords are grouped in the publication. Arguments for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Document Conventions Preface • Training...
..., the key combination ^D in a screen display means hold down the Control key while you supply values are in boldface screen font. xviii Cisco IP Phone Administration Guide for which you must enter is in italics. Do not use quotation marks around the string or the string will include the quotation.... The symbol ^ represents the key labeled Control-for which you press the D key. Alternative keywords are grouped in the publication. Arguments for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Document Conventions Preface • Training...
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... with the speakerphone on the Cisco IP Phone Models 7902G/7905G/7912G?, page 1-9 • Understanding the Requirements for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-1 The Cisco IP Phone supports G.711, G.729, G.729a, G.729b, and G.729ab audio compression. This section covers the following topics: • Understanding the Cisco IP Phone 7902G, page 1-2 • Understanding the Cisco IP Phone Models 7905G/7912G, page 1-4 • What Features...
... with the speakerphone on the Cisco IP Phone Models 7902G/7905G/7912G?, page 1-9 • Understanding the Requirements for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-1 The Cisco IP Phone supports G.711, G.729, G.729a, G.729b, and G.729ab audio compression. This section covers the following topics: • Understanding the Cisco IP Phone 7902G, page 1-2 • Understanding the Cisco IP Phone Models 7905G/7912G, page 1-4 • What Features...
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... The Cisco IP Phone 7902G is a basic telephone that you have come to place and receive telephone calls and it supports features that provides voice communication over an IP (Internet Protocol) network. Understanding the Cisco IP Phone 7902G Chapter 1 An Overview of the Cisco IP Phone 7902G are shown in Figure 1-1. Figure 1-1 Cisco IP Phone 7902G Features Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
... The Cisco IP Phone 7902G is a basic telephone that you have come to place and receive telephone calls and it supports features that provides voice communication over an IP (Internet Protocol) network. Understanding the Cisco IP Phone 7902G Chapter 1 An Overview of the Cisco IP Phone 7902G are shown in Figure 1-1. Figure 1-1 Cisco IP Phone 7902G Features Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
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Transfer Conference Messages 4 Volume button Increases or decreases volume for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-3 Also controls the ring volume (if on-hook). 5 Hold button Places an active call on hold, resumes a held call, or ...switches between an active call and a held call-depending on this label. 3 Feature buttons Enable you to plastic cover indicate your phone number. ...
Transfer Conference Messages 4 Volume button Increases or decreases volume for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-3 Also controls the ring volume (if on-hook). 5 Hold button Places an active call on hold, resumes a held call, or ...switches between an active call and a held call-depending on this label. 3 Feature buttons Enable you to plastic cover indicate your phone number. ...
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... enterprise level, and for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 1-4 OL-6313-01 Cisco IP Phone Administration Guide for small and medium-sized businesses and offices. Understanding the Cisco IP Phone Models 7905G/7912G The Cisco IP Phone models 7905G/7912G are designed primarily to fulfill requirements for cost-effective IP telephony at the indicator light top of the Cisco IP Phone models 7905G/7912G are suitable for locations...
... enterprise level, and for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 1-4 OL-6313-01 Cisco IP Phone Administration Guide for small and medium-sized businesses and offices. Understanding the Cisco IP Phone Models 7905G/7912G The Cisco IP Phone models 7905G/7912G are designed primarily to fulfill requirements for cost-effective IP telephony at the indicator light top of the Cisco IP Phone models 7905G/7912G are suitable for locations...