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... Model and Serial Number 6-5 Verifying Firmware Version 6-6 Monitoring Cisco IP Phones Remotely 6-7 Resetting the Cisco IP Phone 6-8 Erasing the Local Configuration 6-8 Updating the Firmware Version 6-10 Checking the Light Indicators on a Cisco IP Phone 7902G 6-11 Resolving Startup Problems 6-12 Symptom: Cisco IP Phone Does Not Start Up 6-12 Symptom: Cisco IP Phone Not Registering with Cisco CallManager 6-13 Registering the Phone with Cisco CallManager 6-14 Checking Network Connectivity 6-14...
... Model and Serial Number 6-5 Verifying Firmware Version 6-6 Monitoring Cisco IP Phones Remotely 6-7 Resetting the Cisco IP Phone 6-8 Erasing the Local Configuration 6-8 Updating the Firmware Version 6-10 Checking the Light Indicators on a Cisco IP Phone 7902G 6-11 Resolving Startup Problems 6-12 Symptom: Cisco IP Phone Does Not Start Up 6-12 Symptom: Cisco IP Phone Not Registering with Cisco CallManager 6-13 Registering the Phone with Cisco CallManager 6-14 Checking Network Connectivity 6-14...
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... Firmware Upgrade Instructions for the Cisco IP Phone A-21 Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G A-22 IVR System Menu Codes A-22 Entering Data in the IVR System A-24 Navigating the IVR System A-26 Changing the Logo on the Cisco IP Phone LCD Screen A-27 Collecting Information for Troubleshooting A-30 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones...
... Firmware Upgrade Instructions for the Cisco IP Phone A-21 Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G A-22 IVR System Menu Codes A-22 Entering Data in the IVR System A-24 Navigating the IVR System A-26 Changing the Logo on the Cisco IP Phone LCD Screen A-27 Collecting Information for Troubleshooting A-30 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones...
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For more information about a current call or firmware versions on the Cisco IP Phone, page 4-1 • Troubleshooting the Cisco IP Phone, page 6-1 Providing Users with Cisco IP Phone documentation. For a summary of some of the key information that you distribute ... Users Via a Web Site" section on the Cisco IP Phone Models 7902G/7905G/7912G? From this site, you are Supported on page 5-9. Cisco IP Phone Administration Guide for Cisco IP Phone users in your company or network-and of available Cisco IP Phone features-including features specific to your network or company...
For more information about a current call or firmware versions on the Cisco IP Phone, page 4-1 • Troubleshooting the Cisco IP Phone, page 6-1 Providing Users with Cisco IP Phone documentation. For a summary of some of the key information that you distribute ... Users Via a Web Site" section on the Cisco IP Phone Models 7902G/7905G/7912G? From this site, you are Supported on page 5-9. Cisco IP Phone Administration Guide for Cisco IP Phone users in your company or network-and of available Cisco IP Phone features-including features specific to your network or company...
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..., page 6-12 Loading the Stored Phone Image The Cisco IP Phone has non-volatile Flash memory in Flash memory. Cisco IP Phone Administration Guide for an IP address. At startup, the phone runs a bootstrap loader that loads a phone image stored in which it can proceed with the Dynamic Host Configuration Protocol (DHCP) request for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 2-5
..., page 6-12 Loading the Stored Phone Image The Cisco IP Phone has non-volatile Flash memory in Flash memory. Cisco IP Phone Administration Guide for an IP address. At startup, the phone runs a bootstrap loader that loads a phone image stored in which it can proceed with the Dynamic Host Configuration Protocol (DHCP) request for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 2-5
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..., page 6-21 • Where to Go for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 6-1 This chapter includes the following sections: • Obtaining Status, Model, and Version Information, page 6-2 • Monitoring Cisco IP Phones Remotely, page 6-7 • Resetting the Cisco IP Phone, page 6-8 • Erasing the Local Configuration, page 6-8 • Updating the Firmware Version, page 6-10 • Checking the...
..., page 6-21 • Where to Go for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 6-1 This chapter includes the following sections: • Obtaining Status, Model, and Version Information, page 6-2 • Monitoring Cisco IP Phones Remotely, page 6-7 • Resetting the Cisco IP Phone, page 6-8 • Erasing the Local Configuration, page 6-8 • Updating the Firmware Version, page 6-10 • Checking the...
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... call and the network, and verify the phone model and installed firmware version. The phone displays the name of the configuration file in the following format: SEPDefault.cnf.xml or SEPmacaddress Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 6-2 OL-6313-01 Use the Navigation button to the Cisco IP Phone 7902G. Select Status Messages, and then press...
... call and the network, and verify the phone model and installed firmware version. The phone displays the name of the configuration file in the following format: SEPDefault.cnf.xml or SEPmacaddress Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 6-2 OL-6313-01 Use the Navigation button to the Cisco IP Phone 7902G. Select Status Messages, and then press...
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...IP address of receive errors at the phone. Chapter 6 Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information Related Topics • Adding Phones Manually, page 2-14 • Configuring IP Settings, page 4-15 • Modifying DHCP Settings, page 4-9 • Verifying Firmware... errors-number of your phone http://IPaddress b. Click Network Statistics hyperlink. The Phone Configuration web page appears. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 6-3 Cisco IP Phone 7902G Procedure Step 1 Step...
...IP address of receive errors at the phone. Chapter 6 Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information Related Topics • Adding Phones Manually, page 2-14 • Configuring IP Settings, page 4-15 • Modifying DHCP Settings, page 4-9 • Verifying Firmware... errors-number of your phone http://IPaddress b. Click Network Statistics hyperlink. The Phone Configuration web page appears. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 6-3 Cisco IP Phone 7902G Procedure Step 1 Step...
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... number of the phone. a. In the pane on the phone Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 6-5 Cisco IP Phone Models 7905G/7912G Procedure Step 1 ...Step 2 Step 3 Step 4 Step 5 Step 6 Press the Menu button. Use the Navigation button to display the following URL, where IPaddress is the IP address of your web browser and enter the following information: • Model Number • MAC Address • AppLoadID-Identifier of the firmware...
... number of the phone. a. In the pane on the phone Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 6-5 Cisco IP Phone Models 7905G/7912G Procedure Step 1 ...Step 2 Step 3 Step 4 Step 5 Step 6 Press the Menu button. Use the Navigation button to display the following URL, where IPaddress is the IP address of your web browser and enter the following information: • Model Number • MAC Address • AppLoadID-Identifier of the firmware...
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... You can verify the firmware version for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 6-6 OL-6313-01 Cisco IP Phone Administration Guide for Cisco IP Phones. Cisco IP Phone 7902G Procedure Step 1 Step 2 Open the Phone Configuration web page. Obtaining Status, Model, and Version Information Chapter 6 Troubleshooting the Cisco IP Phone • BootLoadID-Identifier of the factory-installed load running on the phone Cisco IP Phone Models 7905G/7912G Procedure Step 1 Press the...
... You can verify the firmware version for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 6-6 OL-6313-01 Cisco IP Phone Administration Guide for Cisco IP Phones. Cisco IP Phone 7902G Procedure Step 1 Step 2 Open the Phone Configuration web page. Obtaining Status, Model, and Version Information Chapter 6 Troubleshooting the Cisco IP Phone • BootLoadID-Identifier of the factory-installed load running on the phone Cisco IP Phone Models 7905G/7912G Procedure Step 1 Press the...
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... softkey. Select Firmware Versions, and then press the Select softkey. Phones registered with Cisco CallManager display the IP address at the top of a Cisco IP Phone into a web browser, the following information appears: • App Load ID • Boot Load ID • Version Monitoring Cisco IP Phones Remotely You can either • search for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
... softkey. Select Firmware Versions, and then press the Select softkey. Phones registered with Cisco CallManager display the IP address at the top of a Cisco IP Phone into a web browser, the following information appears: • App Load ID • Boot Load ID • Version Monitoring Cisco IP Phones Remotely You can either • search for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01...
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... file for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Locate the Device Type field corresponding to the model IP Phone. You can update the firmware version using a profile file. From the Cisco CallManager Administration choose System > Device Defaults. From Cisco CallManager Administration, choose System > CallManager Group. 6-10 Cisco IP Phone Administration Guide for the Cisco IP Phone models 7905G/7912G begins with Cisco software...
... file for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Locate the Device Type field corresponding to the model IP Phone. You can update the firmware version using a profile file. From the Cisco CallManager Administration choose System > Device Defaults. From Cisco CallManager Administration, choose System > CallManager Group. 6-10 Cisco IP Phone Administration Guide for the Cisco IP Phone models 7905G/7912G begins with Cisco software...
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... Devices. Related Topic • Verifying Firmware Version, page 6-6 Checking the Light Indicators on a Cisco IP Phone 7902G Refer to power, the The Cisco CallManager is connected to the following table for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 6-11 Chapter 6 Troubleshooting the Cisco IP Phone Checking the Light Indicators on a Cisco IP Phone 7902G Step 7 From the Cisco CallManager Group list, choose the...
... Devices. Related Topic • Verifying Firmware Version, page 6-6 Checking the Light Indicators on a Cisco IP Phone 7902G Refer to power, the The Cisco CallManager is connected to the following table for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 6-11 Chapter 6 Troubleshooting the Cisco IP Phone Checking the Light Indicators on a Cisco IP Phone 7902G Step 7 From the Cisco CallManager Group list, choose the...
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... phone has a duplicate IP address. Resolving Startup Problems Chapter 6 Troubleshooting the Cisco IP Phone Problem Explanation After the phone is connected to the Cisco IP Phone models 7905G/7912G. See the "Assigning phone handset indicator light is causing the phone to Cisco CallManager, the phone should appear on the LCD display. (See the "Verifying the Phone Startup Process" section on page 3-9 for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
... phone has a duplicate IP address. Resolving Startup Problems Chapter 6 Troubleshooting the Cisco IP Phone Problem Explanation After the phone is connected to the Cisco IP Phone models 7905G/7912G. See the "Assigning phone handset indicator light is causing the phone to Cisco CallManager, the phone should appear on the LCD display. (See the "Verifying the Phone Startup Process" section on page 3-9 for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
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... force a firmware upgrade from Cisco CallManager on page 2-14 for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Replace the old configuration file with Cisco CallManager using the new image However, if users report that the Phones Have Not Been Intentionally Reset, page 6-20 • Eliminating DNS or Other Connectivity Errors, page 6-20 6-18 Cisco IP Phone Administration Guide...
... force a firmware upgrade from Cisco CallManager on page 2-14 for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Replace the old configuration file with Cisco CallManager using the new image However, if users report that the Phones Have Not Been Intentionally Reset, page 6-20 • Eliminating DNS or Other Connectivity Errors, page 6-20 6-18 Cisco IP Phone Administration Guide...
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... many parameters on the Cisco IP Phone models 7902G/7905G/7912G using a profile file stored on the Cisco IP Phone LCD Screen, page A-27 • Collecting Information for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G A-2 OL-6313-01 TFTP Configuring Appendix A Additional Configuration Methods, Parameters, and Procedures • Configuration Parameters, page A-11 • Specifying Firmware Upgrade Instructions for the Cisco IP Phone, page A-21 •...
... many parameters on the Cisco IP Phone models 7902G/7905G/7912G using a profile file stored on the Cisco IP Phone LCD Screen, page A-27 • Collecting Information for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G A-2 OL-6313-01 TFTP Configuring Appendix A Additional Configuration Methods, Parameters, and Procedures • Configuration Parameters, page A-11 • Specifying Firmware Upgrade Instructions for the Cisco IP Phone, page A-21 •...
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... the software running on the phone • Hardware revision-Version of the phone hardware • Serial number-Serial number of the phone • Product ID-Product identifier of the phone • Hardware features-Reserved for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G A-8 OL-6313-01 Network Configuration The Network Configuration area of the Cisco IP Phone web page displays the following...
... the software running on the phone • Hardware revision-Version of the phone hardware • Serial number-Serial number of the phone • Product ID-Product identifier of the phone • Hardware features-Reserved for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G A-8 OL-6313-01 Network Configuration The Network Configuration area of the Cisco IP Phone web page displays the following...
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... password is 0x401 for the Cisco IP Phone 7902G, 0x501 for the Cisco IP Phone 7905G, or 0x601 for the Cisco IP Phone 7912G. Cisco IP Phone Administration Guide for editing. If set with this parameter, the password can use the upgradecode parameter in the profile file. Provides information for upgrading the firmware on page A-27. Allows you to the Cisco IP Phone profile file: upgradecode:3,type...
... password is 0x401 for the Cisco IP Phone 7902G, 0x501 for the Cisco IP Phone 7905G, or 0x601 for the Cisco IP Phone 7912G. Cisco IP Phone Administration Guide for editing. If set with this parameter, the password can use the upgradecode parameter in the profile file. Provides information for upgrading the firmware on page A-27. Allows you to the Cisco IP Phone profile file: upgradecode:3,type...
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...0x followed by DHCP. • image_id is the file name of the firmware upgrade image. Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G The IVR system on your Cisco IP Phone 7902G lets you verify or change settings on your keypad. This value ...and image_id would be different for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Appendix A Additional Configuration Methods, Parameters, and Procedures Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G • tftp_server_ip is the IP address of settings that you will...
...0x followed by DHCP. • image_id is the file name of the firmware upgrade image. Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G The IVR system on your Cisco IP Phone 7902G lets you verify or change settings on your keypad. This value ...and image_id would be different for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Appendix A Additional Configuration Methods, Parameters, and Procedures Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G • tftp_server_ip is the IP address of settings that you will...
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... wall 3-8 power sources 2-9 registering 2-12 registering with Cisco CallManager 2-12 resetting 6-8 supported networking protocols 1-7 technical specifications B-1 troubleshooting 6-1 Cisco IP Phone 7902G features 1-2 figure 1-2, 3-6 upgrading firmware A-21 Cisco IP Phone 7905G features 1-2, 1-4 figure 1-2, 1-4, 3-6 graphic on LCD screen A-27 upgrading firmware A-21 Cisco IP Phone 7912G features 1-4 figure 1-4, 3-7 graphic on LCD screen A-27 upgrading firmware A-21 IN-2 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01
... wall 3-8 power sources 2-9 registering 2-12 registering with Cisco CallManager 2-12 resetting 6-8 supported networking protocols 1-7 technical specifications B-1 troubleshooting 6-1 Cisco IP Phone 7902G features 1-2 figure 1-2, 3-6 upgrading firmware A-21 Cisco IP Phone 7905G features 1-2, 1-4 figure 1-2, 1-4, 3-6 graphic on LCD screen A-27 upgrading firmware A-21 Cisco IP Phone 7912G features 1-4 figure 1-4, 3-7 graphic on LCD screen A-27 upgrading firmware A-21 IN-2 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01
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... (DHCP), description 1-7 E Elapsed time A-10 erase configuration, procedure 6-8 example_uprofile.txt A-3, A-4 F features configuring on phone, overview 1-11 configuring with Cisco CallManager, overview 1-10 informing users about, overview 1-11 figure Cisco IP Phone 7902G 1-2 Cisco IP Phone 7902G cable connections 3-6 Cisco IP Phone 7905G 1-2, 1-4 Cisco IP Phone 7905G cable connections 3-6 Cisco IP Phone 7912G 1-4 Cisco IP Phone 7912G cable connections 3-7 firmware identifier A-8 updating 6-10 upgrading A-21 verifying version 6-6 forward, description 5-5 G group call pickup, description...
... (DHCP), description 1-7 E Elapsed time A-10 erase configuration, procedure 6-8 example_uprofile.txt A-3, A-4 F features configuring on phone, overview 1-11 configuring with Cisco CallManager, overview 1-10 informing users about, overview 1-11 figure Cisco IP Phone 7902G 1-2 Cisco IP Phone 7902G cable connections 3-6 Cisco IP Phone 7905G 1-2, 1-4 Cisco IP Phone 7905G cable connections 3-6 Cisco IP Phone 7912G 1-4 Cisco IP Phone 7912G cable connections 3-7 firmware identifier A-8 updating 6-10 upgrading A-21 verifying version 6-6 forward, description 5-5 G group call pickup, description...