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Troubleshooting Printout Is Unsatisfactory Printer Does Not Start or Stops Mid-Job Paper Jams or Does Not Feed The POWER Light Flashes Orange An Error Message Appears Other Problems Before You Call for Help Getting Help From Canon Specifications General Specifications System Requirements Using the Optional IS-32 Color Image Scanner Cartridge Using the Scanner Using the Scanner With Windows Using the Scanner With Macintosh Scanner Problems Contents 4
Troubleshooting Printout Is Unsatisfactory Printer Does Not Start or Stops Mid-Job Paper Jams or Does Not Feed The POWER Light Flashes Orange An Error Message Appears Other Problems Before You Call for Help Getting Help From Canon Specifications General Specifications System Requirements Using the Optional IS-32 Color Image Scanner Cartridge Using the Scanner Using the Scanner With Windows Using the Scanner With Macintosh Scanner Problems Contents 4
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Troubleshooting Printout Is Unsatisfactory Printer Does Not Start or Stops Mid-Job Paper Jams or Does Not Feed The POWER Light Flashes Orange An Error Message Appears Other Problems Before You Call for Help Getting Help From Canon Troubleshooting 305
Troubleshooting Printout Is Unsatisfactory Printer Does Not Start or Stops Mid-Job Paper Jams or Does Not Feed The POWER Light Flashes Orange An Error Message Appears Other Problems Before You Call for Help Getting Help From Canon Troubleshooting 305
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Printout Is Unsatisfactory Colors not clear Printed and on-screen colors do not match Meaningless characters or symbols printed Text cut off at bottom right corner, right edge, or bottom edge Colors streaked or wrong Straight lines are broken Printed pages curled Backs of pages stained with ink Ink blurred Printed surface scratched White streaks visible Colors streaked or uneven Last part of print job not printing Characters and figures notched/gradation streaked or unnatural Troubleshooting 306
Printout Is Unsatisfactory Colors not clear Printed and on-screen colors do not match Meaningless characters or symbols printed Text cut off at bottom right corner, right edge, or bottom edge Colors streaked or wrong Straight lines are broken Printed pages curled Backs of pages stained with ink Ink blurred Printed surface scratched White streaks visible Colors streaked or uneven Last part of print job not printing Characters and figures notched/gradation streaked or unnatural Troubleshooting 306
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... use the combination of the BC-30e Black BJ Cartridge and the BC-31e Color BJ Cartridge. Printing a Nozzle Check Pattern Check 2 PRINTER DRIVER SETTINGS CORRECT FOR MEDIA AND PRINT JOB? Open the Printer Properties dialog box and select the print mode best suited for the print job ... problems. Print a Nozzle Check Pattern and check the printed patterns. Using the Windows 98/95 Printer Driver Troubleshooting 307 For printing color graphs or charts with text, use the combination of the BC-31e Color BJ Cartridge and the optional BC-32e Photo BJ Cartridge. These media provide better...
... use the combination of the BC-30e Black BJ Cartridge and the BC-31e Color BJ Cartridge. Printing a Nozzle Check Pattern Check 2 PRINTER DRIVER SETTINGS CORRECT FOR MEDIA AND PRINT JOB? Open the Printer Properties dialog box and select the print mode best suited for the print job ... problems. Print a Nozzle Check Pattern and check the printed patterns. Using the Windows 98/95 Printer Driver Troubleshooting 307 For printing color graphs or charts with text, use the combination of the BC-31e Color BJ Cartridge and the optional BC-32e Photo BJ Cartridge. These media provide better...
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... BJ CARTRIDGE? Replacing the Ink Tanks Troubleshooting 308 You may also want to achieve satisfactory performance with the Canon BJ cartridges. It is recommended that Color Adjustment is enabled, and then adjust the Color settings such as the Matching Method. Click the Color tab, check that you use genuine Canon ink tanks especially designed for use...
... BJ CARTRIDGE? Replacing the Ink Tanks Troubleshooting 308 You may also want to achieve satisfactory performance with the Canon BJ cartridges. It is recommended that Color Adjustment is enabled, and then adjust the Color settings such as the Matching Method. Click the Color tab, check that you use genuine Canon ink tanks especially designed for use...
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...on how the screen is viewed and calibrated. The printed color tones may be clogged. Print a Nozzle Check Pattern and check the results. A color display and printer do not match the colors you see on the screen because screen colors vary based on the screen are printed purple and objects ...that you see in the correct slots of the same image. If there are extreme, check the following. Replacing the Ink Tanks Troubleshooting 309...
...on how the screen is viewed and calibrated. The printed color tones may be clogged. Print a Nozzle Check Pattern and check the results. A color display and printer do not match the colors you see on the screen because screen colors vary based on the screen are printed purple and objects ...that you see in the correct slots of the same image. If there are extreme, check the following. Replacing the Ink Tanks Troubleshooting 309...
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Make sure the correct settings are printed. then click the Color tab and adjust the color settings such as Color Balance, Output Style and Brightness. Macintosh Use Manual for Special Effects, the colors displayed on . Troubleshooting 310 Open the Printer Properties dialog box and select the print mode best suited for the print job in the Main...
Make sure the correct settings are printed. then click the Color tab and adjust the color settings such as Color Balance, Output Style and Brightness. Macintosh Use Manual for Special Effects, the colors displayed on . Troubleshooting 310 Open the Printer Properties dialog box and select the print mode best suited for the print job in the Main...
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... and symbols may print if you use only the Canon S450 printer, select the Canon S450 as default"; Click Start, Settings, and then Printers. Highlight the S450 icon and right-click. A faulty or loose connection can generate meaningless characters and symbols to "Set as default". Troubleshooting 311 ARE THE PRINTER AND COMPUTER SECURELY CONNECTED? If another driver is displayed...
... and symbols may print if you use only the Canon S450 printer, select the Canon S450 as default"; Click Start, Settings, and then Printers. Highlight the S450 icon and right-click. A faulty or loose connection can generate meaningless characters and symbols to "Set as default". Troubleshooting 311 ARE THE PRINTER AND COMPUTER SECURELY CONNECTED? If another driver is displayed...
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If the rebuilt file does not print correctly, contact the applications company. Check 3 Printout Is Unsatisfactory IS THE PROBLEM IN THE ORIGINAL FILE? If meaningless characters or symbols are printed only when you print a certain file, the cause of the problem may be in the file or the application program you are using. Rebuild the file and print it again. If the rebuilt file prints correctly, the original file was probably faulty. Before You Call for Help Troubleshooting 312
If the rebuilt file does not print correctly, contact the applications company. Check 3 Printout Is Unsatisfactory IS THE PROBLEM IN THE ORIGINAL FILE? If meaningless characters or symbols are printed only when you print a certain file, the cause of the problem may be in the file or the application program you are using. Rebuild the file and print it again. If the rebuilt file prints correctly, the original file was probably faulty. Before You Call for Help Troubleshooting 312
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... correct percentage is set 100% in the Scale box. If Scaled Printing is set for enlargement in the printer driver, the document is enlarged and printed in the bottom right corner, or cut off at the bottom or... set and confirm that the Page Size selection is correct. Windows To disable Scaled Printing, open the Printer Properties dialog box, click the Page Layout tab, and click Normal-size Printing. Printout Is Unsatisfactory I Text cut... of the paper. Check IS SCALED PRINTING SET FOR ENLARGEMENT IN THE PRINTER DRIVER? Using the Macintosh Printer Driver Troubleshooting 313
... correct percentage is set 100% in the Scale box. If Scaled Printing is set for enlargement in the printer driver, the document is enlarged and printed in the bottom right corner, or cut off at the bottom or... set and confirm that the Page Size selection is correct. Windows To disable Scaled Printing, open the Printer Properties dialog box, click the Page Layout tab, and click Normal-size Printing. Printout Is Unsatisfactory I Text cut... of the paper. Check IS SCALED PRINTING SET FOR ENLARGEMENT IN THE PRINTER DRIVER? Using the Macintosh Printer Driver Troubleshooting 313
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Windows Set the same Page Size setting for the application program and the printer driver. Troubleshooting 314 Open the Printer Properties dialog box, click the Page Layout tab, and select the Page Size that matches the Page Size setting in the application program. Printout Is Unsatisfactory I Single file page prints over two or more pages Check DOES THE PAGE SIZE SETTING IN THE APPLICATION PROGRAM AND PRINTER DRIVER MATCH?
Windows Set the same Page Size setting for the application program and the printer driver. Troubleshooting 314 Open the Printer Properties dialog box, click the Page Layout tab, and select the Page Size that matches the Page Size setting in the application program. Printout Is Unsatisfactory I Single file page prints over two or more pages Check DOES THE PAGE SIZE SETTING IN THE APPLICATION PROGRAM AND PRINTER DRIVER MATCH?
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...print side is facing up when you load the media in the printer and clean the print heads immediately. Paper and Other Print Media-Print Side Troubleshooting 315 If text or images are streaked, scratched, faint, or if the wrong colors are printed. If the protective tape or cap has been re-...the print nozzles may be clogged, or the print head may have run out of media. Printout Is Unsatisfactory I Colors streaked or wrong The text appears scratched, streaked, or the wrong colors are printing, one of the ink tanks may be worn out. After removing the orange protective cap and tape, do...
...print side is facing up when you load the media in the printer and clean the print heads immediately. Paper and Other Print Media-Print Side Troubleshooting 315 If text or images are streaked, scratched, faint, or if the wrong colors are printed. If the protective tape or cap has been re-...the print nozzles may be clogged, or the print head may have run out of media. Printout Is Unsatisfactory I Colors streaked or wrong The text appears scratched, streaked, or the wrong colors are printing, one of the ink tanks may be worn out. After removing the orange protective cap and tape, do...
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... the Print Heads Check 2 IS PRINT QUALITY SET TO FAST IN THE PRINTER DRIVER? Windows 1 Open the Printer Properties dialog box. 2 Click the Advanced button in the Main tab. ...the right to select Fine. If you must align the print heads. Changing Print Quality to Fine in the Printer Properties dialog box. 2 In the Quality panel, drag the slide bar to the right to select Fine. ...Macintosh 1 When using Manual for printing, click the Details button in the printer driver may appear broken or uneven. Each time you install a BJ cartridge, you do not align the ...
... the Print Heads Check 2 IS PRINT QUALITY SET TO FAST IN THE PRINTER DRIVER? Windows 1 Open the Printer Properties dialog box. 2 Click the Advanced button in the Main tab. ...the right to select Fine. If you must align the print heads. Changing Print Quality to Fine in the Printer Properties dialog box. 2 In the Quality panel, drag the slide bar to the right to select Fine. ...Macintosh 1 When using Manual for printing, click the Details button in the printer driver may appear broken or uneven. Each time you install a BJ cartridge, you do not align the ...
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...High Resolution Paper or Glossy Photo Paper. Only one side of the printer, re-align the print heads. IS THE PRINTER DRIVER SET FOR HIGH DENSITY PRINTING? If straight lines are curled or wavy. Troubleshooting 317 A lower Intensity setting uses less ink and thus causes less curling... of ink used to print color photographs and illustrations can cause printed pages to ...
...High Resolution Paper or Glossy Photo Paper. Only one side of the printer, re-align the print heads. IS THE PRINTER DRIVER SET FOR HIGH DENSITY PRINTING? If straight lines are curled or wavy. Troubleshooting 317 A lower Intensity setting uses less ink and thus causes less curling... of ink used to print color photographs and illustrations can cause printed pages to ...
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Troubleshooting 318 Note Curling occurs most frequently with small paper sizes such as A5. To avoid this curling problem, try not to use the Density slide bar to change the Intensity setting. Printout Is Unsatisfactory Windows 1 Open the Printer Properties dialog box and click the Advanced button in the Printer... Properties dialog box. 2 Click the Color panel, and use small paper sizes to print documents that contain ...
Troubleshooting 318 Note Curling occurs most frequently with small paper sizes such as A5. To avoid this curling problem, try not to use the Density slide bar to change the Intensity setting. Printout Is Unsatisfactory Windows 1 Open the Printer Properties dialog box and click the Advanced button in the Printer... Properties dialog box. 2 Click the Color panel, and use small paper sizes to print documents that contain ...
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If you are printed and ejected from the printer. Windows 1 Open the Printer Properties dialog box and click the Advanced button in the Printer Properties dialog box. 2 In the Color panel, use the Black slide bar to change the print density setting. You may be able to eliminate ...improvement, try using Manual for printing, click the Details button in the Main tab. 2 Click the Color tab. 3 Use the Black slide bar to change the print density setting. Troubleshooting 319 Macintosh 1 When using the optional BC-32e Photo BJ Cartridge (with ink. Printout Is Unsatisfactory I...
If you are printed and ejected from the printer. Windows 1 Open the Printer Properties dialog box and click the Advanced button in the Printer Properties dialog box. 2 In the Color panel, use the Black slide bar to change the print density setting. You may be able to eliminate ...improvement, try using Manual for printing, click the Details button in the Main tab. 2 Click the Color tab. 3 Use the Black slide bar to change the print density setting. Troubleshooting 319 Macintosh 1 When using the optional BC-32e Photo BJ Cartridge (with ink. Printout Is Unsatisfactory I...
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...Unsatisfactory I Ink blurred The ink has blurred in color photographs or illustrations. Lowering the print density setting can cause ink spread and blurring, so clean the print heads. Clogged print head nozzles can reduce the tendency for ink to print). Troubleshooting 320 If you are not sharp and the ...ink has spread and run together. The Intensity setting in the printer driver can be used to adjust print density (that is, the amount of print ...
...Unsatisfactory I Ink blurred The ink has blurred in color photographs or illustrations. Lowering the print density setting can cause ink spread and blurring, so clean the print heads. Clogged print head nozzles can reduce the tendency for ink to print). Troubleshooting 320 If you are not sharp and the ...ink has spread and run together. The Intensity setting in the printer driver can be used to adjust print density (that is, the amount of print ...
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Troubleshooting 321 Macintosh 1 When using Manual for printing, click the Details button in the Main tab. 2 Click the Color tab. 3 Use the Intensity slide bar to change the intensity setting. Printout Is Unsatisfactory Windows 1 Open the Printer Properties dialog box and click the Advanced button in the Printer Properties dialog box. 2 In the color panel, use the Density slide bar to change the print density setting.
Troubleshooting 321 Macintosh 1 When using Manual for printing, click the Details button in the Main tab. 2 Click the Color tab. 3 Use the Intensity slide bar to change the intensity setting. Printout Is Unsatisfactory Windows 1 Open the Printer Properties dialog box and click the Advanced button in the Printer Properties dialog box. 2 In the color panel, use the Density slide bar to change the print density setting.
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... may also help to set the paper thickness lever to uncurl the paper. Cleaning the Print Heads Check 2 IS THE PAPER THICKNESS LEVER SET CORRECTLY? Troubleshooting 322 Check 1 ARE YOU PRINTING ON THICK PAPER? Printout Is Unsatisfactory I Printed surface scratched The print side of the paper is loaded with the curl...
... may also help to set the paper thickness lever to uncurl the paper. Cleaning the Print Heads Check 2 IS THE PAPER THICKNESS LEVER SET CORRECTLY? Troubleshooting 322 Check 1 ARE YOU PRINTING ON THICK PAPER? Printout Is Unsatisfactory I Printed surface scratched The print side of the paper is loaded with the curl...
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Printing Area Troubleshooting 323 When you print on plain paper, the paper may absorb too...the bottom margin must be larger than 1.02 in. (26 mm). Lower the Intensity setting. Windows 1 Open the Printer Properties dialog box, and click the Advanced button in the recommended printing area. Check 5 Note ARE YOU PRINTING OUTSIDE THE... RECOMMENDED PRINTING AREA? To avoid problems, print only in the Main tab. 2 Click the Color tab. 3 Use the Intensity slide bar to change the print density setting. Check 4 Printout Is Unsatisfactory ARE YOU EXECUTING...
Printing Area Troubleshooting 323 When you print on plain paper, the paper may absorb too...the bottom margin must be larger than 1.02 in. (26 mm). Lower the Intensity setting. Windows 1 Open the Printer Properties dialog box, and click the Advanced button in the recommended printing area. Check 5 Note ARE YOU PRINTING OUTSIDE THE... RECOMMENDED PRINTING AREA? To avoid problems, print only in the Main tab. 2 Click the Color tab. 3 Use the Intensity slide bar to change the print density setting. Check 4 Printout Is Unsatisfactory ARE YOU EXECUTING...