User manual for the BJC-85
Page 3
...Page Size Windows Printer Driver Features Using the BJ Background Monitor Using the BJ Backgrounder Using the BJ Printer Status Monitor Printing With Macintosh Overview of Printing With the Macintosh Printer Driver Selecting the Printer Driver Opening the Macintosh Printer Driver Changing ... Simple Print Job Macintosh Printer Driver Features Using the BJ Print Monitor Uninstalling the Macintosh Printer Driver Troubleshooting Error Messages Problems and Solutions Before You Call For Service Getting Help From Canon Servicing the Printer Specifications Printer Specifications Printing ...
...Page Size Windows Printer Driver Features Using the BJ Background Monitor Using the BJ Backgrounder Using the BJ Printer Status Monitor Printing With Macintosh Overview of Printing With the Macintosh Printer Driver Selecting the Printer Driver Opening the Macintosh Printer Driver Changing ... Simple Print Job Macintosh Printer Driver Features Using the BJ Print Monitor Uninstalling the Macintosh Printer Driver Troubleshooting Error Messages Problems and Solutions Before You Call For Service Getting Help From Canon Servicing the Printer Specifications Printer Specifications Printing ...
User manual for the BJC-85
Page 5
You may also need to know about using the printer efficiently and safely. A detailed troubleshooting section provides step-by-step guidance for reference during setup. Printer Documentation The documentation for your printer consists of these items: I User's Manual (this manual) Shows you ...of the features and functions of the printer. I Quick Start Guide Shows you how to set up the printer and prepare it 's a good idea to familiarize yourself fully with all of your printer, it for purchasing the BJC-85 Color Bubble Jet Printer. Introduction 5 Welcome Thank you for...
You may also need to know about using the printer efficiently and safely. A detailed troubleshooting section provides step-by-step guidance for reference during setup. Printer Documentation The documentation for your printer consists of these items: I User's Manual (this manual) Shows you ...of the features and functions of the printer. I Quick Start Guide Shows you how to set up the printer and prepare it 's a good idea to familiarize yourself fully with all of your printer, it for purchasing the BJC-85 Color Bubble Jet Printer. Introduction 5 Welcome Thank you for...
User manual for the BJC-85
Page 27
...three times, BJ cartridge is not installed. • If the printer beeps four times, wrong BJ cartridge is off. Call the Canon Customer Care Center. Indicates one of the following : • Printer is warming up. • Printer is performing print head cleaning. • BJ cartridge is being ...Lights The POWER and ERROR lights tell you the current status of this manual. Printer is receiving a print job from the computer. Getting Help From Canon For details about what to Print 27 Unrecoverable error has occurred. Troubleshooting Getting Ready to do when these errors occur, see the...
...three times, BJ cartridge is not installed. • If the printer beeps four times, wrong BJ cartridge is off. Call the Canon Customer Care Center. Indicates one of the following : • Printer is warming up. • Printer is performing print head cleaning. • BJ cartridge is being ...Lights The POWER and ERROR lights tell you the current status of this manual. Printer is receiving a print job from the computer. Getting Help From Canon For details about what to Print 27 Unrecoverable error has occurred. Troubleshooting Getting Ready to do when these errors occur, see the...
User manual for the BJC-85
Page 206
Troubleshooting Error Messages Problems and Solutions Before You Call For Service Getting Help From Canon Servicing the Printer Troubleshooting 206
Troubleshooting Error Messages Problems and Solutions Before You Call For Service Getting Help From Canon Servicing the Printer Troubleshooting 206
User manual for the BJC-85
Page 207
... space. File cannot be found on the specified path or disk. Cannot execute print due to LPT1: for Printer BJC-85 Service error xxx! Paper jam! Error Messages One of the following messages may appear when an error occurs: Error writing to insufficient memory. Error No. * 300 (* alphanumeric code) Type x Error (x integer) Troubleshooting 207
... space. File cannot be found on the specified path or disk. Cannot execute print due to LPT1: for Printer BJC-85 Service error xxx! Paper jam! Error Messages One of the following messages may appear when an error occurs: Error writing to insufficient memory. Error No. * 300 (* alphanumeric code) Type x Error (x integer) Troubleshooting 207
User manual for the BJC-85
Page 208
...Strange characters printing Cannot start the print job LPT1: write error appears on the screen Cannot install the printer driver Application Error or General Protection Fault appears on the screen Cannot print to the end of the...during feeding Screen colors and the printed color do not match Document prints in black only Colors are broken or uneven Printing beyond edge of page, or portions of printed page are missing Printer does not turn on Printer seems to ...Type x Error" appears on the screen Cannot execute background printing Cannot select the printer driver in the Chooser Troubleshooting 208
...Strange characters printing Cannot start the print job LPT1: write error appears on the screen Cannot install the printer driver Application Error or General Protection Fault appears on the screen Cannot print to the end of the...during feeding Screen colors and the printed color do not match Document prints in black only Colors are broken or uneven Printing beyond edge of page, or portions of printed page are missing Printer does not turn on Printer seems to ...Type x Error" appears on the screen Cannot execute background printing Cannot select the printer driver in the Chooser Troubleshooting 208
User manual for the BJC-85
Page 209
Cleaning the Print Head Troubleshooting 209 Clean the print head. Printing a Nozzle Check Pattern Look at the Nozzle Check Pattern to appear on the printout. Replace the ink tank with BC-10 Black BJ Cartridge A faded, broken Nozzle Check Pattern Only specific colors are faded regardless of the BJ... ink could cause faded characters and white lines to confirm the print quality. Try printing a Nozzle Check Pattern Check the status of color The print head may have run out. Then print a Nozzle Check Pattern to see if the printing quality has been restored. A normal Nozzle...
Cleaning the Print Head Troubleshooting 209 Clean the print head. Printing a Nozzle Check Pattern Look at the Nozzle Check Pattern to appear on the printout. Replace the ink tank with BC-10 Black BJ Cartridge A faded, broken Nozzle Check Pattern Only specific colors are faded regardless of the BJ... ink could cause faded characters and white lines to confirm the print quality. Try printing a Nozzle Check Pattern Check the status of color The print head may have run out. Then print a Nozzle Check Pattern to see if the printing quality has been restored. A normal Nozzle...
User manual for the BJC-85
Page 210
... an extended amount of time, leave the BJ cartridge installed inside the printer or remove it and keep it in the Ink Cartridge Storage Box to see if the printing quality has been restored. Troubleshooting 210 Print a Nozzle Check Pattern to flush the nozzles. Printing a Nozzle Check Pattern If print quality...
... an extended amount of time, leave the BJ cartridge installed inside the printer or remove it and keep it in the Ink Cartridge Storage Box to see if the printing quality has been restored. Troubleshooting 210 Print a Nozzle Check Pattern to flush the nozzles. Printing a Nozzle Check Pattern If print quality...
User manual for the BJC-85
Page 211
... The BC-11e Color BJ Cartridge and BC-12e Photo BJ Cartridge employ Canon's new dual drop technology, which produces fine halftones with this printer, like back print film was never easier. Troubleshooting 211 Media You Can Use With This Printer I Simple, compact design The light, yet sturdy construction of the BJC-85 allows easy...
... The BC-11e Color BJ Cartridge and BC-12e Photo BJ Cartridge employ Canon's new dual drop technology, which produces fine halftones with this printer, like back print film was never easier. Troubleshooting 211 Media You Can Use With This Printer I Simple, compact design The light, yet sturdy construction of the BJC-85 allows easy...
User manual for the BJC-85
Page 212
Problems and Solutions Check to turn this selection on. Selecting the BJC-85 as Default. Make sure there is selected as the default printer Select Canon BJC-85 as default printer. Troubleshooting 212 Selecting the BJC-85 as the default printer Windows 1 Click Start, select Settings, and click Printers. 2 Right-click the Canon BJC-85 icon and then click Set as Default to see if the BJC-85 printer is a check mark by Set as the default printer Macintosh 1 From the Apple menu, select Chooser. 2 In the Chooser, click the BJC-85 icon, then click the Close box.
Problems and Solutions Check to turn this selection on. Selecting the BJC-85 as Default. Make sure there is selected as the default printer Select Canon BJC-85 as default printer. Troubleshooting 212 Selecting the BJC-85 as the default printer Windows 1 Click Start, select Settings, and click Printers. 2 Right-click the Canon BJC-85 icon and then click Set as Default to see if the BJC-85 printer is a check mark by Set as the default printer Macintosh 1 From the Apple menu, select Chooser. 2 In the Chooser, click the BJC-85 icon, then click the Close box.
User manual for the BJC-85
Page 213
Printer Specifications Troubleshooting 213 Replace it on . 2 If the orange ERROR light is flashing, see: ERROR Light is Orange 3 Make sure the parallel or USB cable is ... another electrical appliance to it and turning it with a new cable and resume printing. Use only a recommended interface cable. Check interface cable connections at the printer and computer 63 5 Problems and Solutions 1 4 2 1 Make sure that the printer is turned on . 66 The parallel or USB cable may be defective.
Printer Specifications Troubleshooting 213 Replace it on . 2 If the orange ERROR light is flashing, see: ERROR Light is Orange 3 Make sure the parallel or USB cable is ... another electrical appliance to it and turning it with a new cable and resume printing. Use only a recommended interface cable. Check interface cable connections at the printer and computer 63 5 Problems and Solutions 1 4 2 1 Make sure that the printer is turned on . 66 The parallel or USB cable may be defective.
User manual for the BJC-85
Page 214
... before completion If you cancel a print job during printing, the data remaining in the printer may exist within a particular document If unknown characters and letters are using Windows, click Start,...you are using . If the same problem occurs with the new file, call the Canon Customer Care Center. If the new document prints normally then the problem exists in a newly created...a specific document file, then the problem may cause the printer to Programs, click BJ Printer, then click BJ Printer Monitor and cancel the print job. In this case, try typing the ...
... before completion If you cancel a print job during printing, the data remaining in the printer may exist within a particular document If unknown characters and letters are using Windows, click Start,...you are using . If the same problem occurs with the new file, call the Canon Customer Care Center. If the new document prints normally then the problem exists in a newly created...a specific document file, then the problem may cause the printer to Programs, click BJ Printer, then click BJ Printer Monitor and cancel the print job. In this case, try typing the ...
User manual for the BJC-85
Page 215
Selecting LPT1: as the default printer. Troubleshooting 215 Check to see if the Canon BJC-85 printer has been selected as the default printer Select BJC-85 as the printer port 1 Click Start, select Settings, and click Printers. 2 Right-click Canon BJC-85 and then click Properties. 3 Click the Details button. Check the printer status and its cable connections Make sure the printer is ready for printing...
Selecting LPT1: as the default printer. Troubleshooting 215 Check to see if the Canon BJC-85 printer has been selected as the default printer Select BJC-85 as the printer port 1 Click Start, select Settings, and click Printers. 2 Right-click Canon BJC-85 and then click Properties. 3 Click the Details button. Check the printer status and its cable connections Make sure the printer is ready for printing...
User manual for the BJC-85
Page 216
If the problem persists, make sure the printer port (LPT1) is operating normally. Checking the operation status of LPT1: 1 Click Start, select Settings, and click Control Panel. 2 Double-click the System icon. 3 Select the Device Manager tab. 4 Double-click Ports (COM & LPT) and double-click Printer Port (LPT1) or Canon BJ Printer Port (LPT1) for Window 95. Problems and Solutions 4 Go to Printer Port Selection and then click LPT1: (Printer Port). Troubleshooting 216
If the problem persists, make sure the printer port (LPT1) is operating normally. Checking the operation status of LPT1: 1 Click Start, select Settings, and click Control Panel. 2 Double-click the System icon. 3 Select the Device Manager tab. 4 Double-click Ports (COM & LPT) and double-click Printer Port (LPT1) or Canon BJ Printer Port (LPT1) for Window 95. Problems and Solutions 4 Go to Printer Port Selection and then click LPT1: (Printer Port). Troubleshooting 216
User manual for the BJC-85
Page 217
... the "Conflicting device list" at the bottom of the sheet, errors may be different depending on your Windows version. Troubleshooting 217 Under Device Status, read the information regarding printer port status. 6 Select the Resources tab. Refer to your Windows documentation for complete instructions. For details, refer to your Windows documentation...
... the "Conflicting device list" at the bottom of the sheet, errors may be different depending on your Windows version. Troubleshooting 217 Under Device Status, read the information regarding printer port status. 6 Select the Resources tab. Refer to your Windows documentation for complete instructions. For details, refer to your Windows documentation...
User manual for the BJC-85
Page 218
...hard disk, cache, interface, etc.), also affects the amount of text. Refer to the printer. Troubleshooting 218 Also make sure that the printer has been selected with the Chooser Make sure that the correct printer port is selected. The computer processing speed, which is common when printing a very large ...photographic image or a large amount of time required to process a print job. Problems and Solutions Check to make sure that BJC-85 is selected with the Chooser. Macintosh Selecting the printer with the Chooser 1 From the Apple menu, select Chooser. 2 Click the...
...hard disk, cache, interface, etc.), also affects the amount of text. Refer to the printer. Troubleshooting 218 Also make sure that the printer has been selected with the Chooser Make sure that the correct printer port is selected. The computer processing speed, which is common when printing a very large ...photographic image or a large amount of time required to process a print job. Problems and Solutions Check to make sure that BJC-85 is selected with the Chooser. Macintosh Selecting the printer with the Chooser 1 From the Apple menu, select Chooser. 2 Click the...
User manual for the BJC-85
Page 219
... plugged in the software application, or the interface cable could be damaged. Printing the Test Print Try a test print Use the printer operation panel to print a Nozzle Check Pattern. The interface cable could be damaged. Replace it with the new interface cable. Before... Check the BJ cartridge by printing a Nozzle Check Pattern Use the printer operation panel to start a Demonstration test print and check the results. Printing a Nozzle Check Pattern If the Nozzle Check Pattern does not print ... Call the Canon Customer Care Center. Troubleshooting 219 Execute a test print.
... plugged in the software application, or the interface cable could be damaged. Printing the Test Print Try a test print Use the printer operation panel to print a Nozzle Check Pattern. The interface cable could be damaged. Replace it with the new interface cable. Before... Check the BJ cartridge by printing a Nozzle Check Pattern Use the printer operation panel to start a Demonstration test print and check the results. Printing a Nozzle Check Pattern If the Nozzle Check Pattern does not print ... Call the Canon Customer Care Center. Troubleshooting 219 Execute a test print.
User manual for the BJC-85
Page 220
Using Infrared Data Transmission Troubleshooting 220 Change the location of the printer in relation to the computer or PDA. Start the print job again. Check your software application or the computer. Keep the distance within 3 feet (0.8 m) and ... infrared ports. If you see COMn Write Error or a similar message on the screen, turn the printer off, turn it on again, then start when using the infrared port, check the location of the printer so the infrared ports are facing one another at the correct distance and angle. Print data cannot...
Using Infrared Data Transmission Troubleshooting 220 Change the location of the printer in relation to the computer or PDA. Start the print job again. Check your software application or the computer. Keep the distance within 3 feet (0.8 m) and ... infrared ports. If you see COMn Write Error or a similar message on the screen, turn the printer off, turn it on again, then start when using the infrared port, check the location of the printer so the infrared ports are facing one another at the correct distance and angle. Print data cannot...
User manual for the BJC-85
Page 221
..., and click Printers. 2 Right-click Canon BJC-85 and select Properties. 3 Select the Details tab. 4 Click the Spool Settings button. Turning off print spooling 1 Click Start, point to this: Check the interface cable connections Check the interface cable connections at both the computer and the printer. Troubleshooting 221 Check the printer spooling setting The printer spooling might not...
..., and click Printers. 2 Right-click Canon BJC-85 and select Properties. 3 Select the Details tab. 4 Click the Spool Settings button. Turning off print spooling 1 Click Start, point to this: Check the interface cable connections Check the interface cable connections at both the computer and the printer. Troubleshooting 221 Check the printer spooling setting The printer spooling might not...
User manual for the BJC-85
Page 222
...Troubleshooting 222 If the BJC-85 and WPS printer drivers have been selected for "Print directly to the printer" (this turns off spooling). Problems and Solutions 5 Click the button on for the same port, uninstall the WPS driver or re-set its destination to FILE. 1 Click Start, select Settings, and click Printers. 2 Right-click the Canon BJC-85... icon and select Properties. 3 Select the Details tab. Make sure the printer port (LPT1) is installed in your computer. Checking the Operation...
...Troubleshooting 222 If the BJC-85 and WPS printer drivers have been selected for "Print directly to the printer" (this turns off spooling). Problems and Solutions 5 Click the button on for the same port, uninstall the WPS driver or re-set its destination to FILE. 1 Click Start, select Settings, and click Printers. 2 Right-click the Canon BJC-85... icon and select Properties. 3 Select the Details tab. Make sure the printer port (LPT1) is installed in your computer. Checking the Operation...