Quick Setup Guide - English
Page 15
... parallel port that is also connected to your PC, the printer cannot print a test page again. • Check that the appropriate printer driver is selected. • Check that the paper is blinking. Troubleshooting Problem All the LEDs are off printer status reporting in the device options tab in sleep mode.... - When you have printed a document from the PC but the printer does not print and the Data LED is inserted correctly ...
... parallel port that is also connected to your PC, the printer cannot print a test page again. • Check that the appropriate printer driver is selected. • Check that the paper is blinking. Troubleshooting Problem All the LEDs are off printer status reporting in the device options tab in sleep mode.... - When you have printed a document from the PC but the printer does not print and the Data LED is inserted correctly ...
Quick Setup Guide - English
Page 16
...Check that the USB interface cable or Network cable is connected correctly. • Check that the printer cable is turned on your PC. For Macintosh users only Problem HL-1240 (or HL-1250 or HL-1270N) does not appear in the paper cassette or manual feed slot. • Check that the power... plug is connected correctly. • Check that the printer cable is connected securely. • Check that the printer driver is paper in ...
...Check that the USB interface cable or Network cable is connected correctly. • Check that the printer cable is turned on your PC. For Macintosh users only Problem HL-1240 (or HL-1250 or HL-1270N) does not appear in the paper cassette or manual feed slot. • Check that the power... plug is connected correctly. • Check that the printer cable is connected securely. • Check that the printer driver is paper in ...
Users Manual - English
Page 4
CHAPTER 4 TROUBLESHOOTING Identifying your problem 4-1 Control Panel Indications 4-2 Operator calls and how to clear them 4-2 Service call indications 4-4 Error Messages in the Status Monitor 4-6 Error Message Printouts 4-8 Paper Handling 4-9 PAPER JAMS and how to clear them 4-10 Other 4-15 For DOS users 4-15 For Apple Macintosh Computers user 4-16 For iMac and Power Macintosh G3 with USB 4-16 Improving the print quality 4-17 How to print correctly 4-23 For DOS users 4-24 iii
CHAPTER 4 TROUBLESHOOTING Identifying your problem 4-1 Control Panel Indications 4-2 Operator calls and how to clear them 4-2 Service call indications 4-4 Error Messages in the Status Monitor 4-6 Error Message Printouts 4-8 Paper Handling 4-9 PAPER JAMS and how to clear them 4-10 Other 4-15 For DOS users 4-15 For Apple Macintosh Computers user 4-16 For iMac and Power Macintosh G3 with USB 4-16 Improving the print quality 4-17 How to print correctly 4-23 For DOS users 4-24 iii
Users Manual - English
Page 42
... restored to the factory setting and permanent fonts and macros are cleared. The printer returns to execute the selected option. The printer can check data errors and problems. To exit from this mode, you must turn on . Keep the button depressed until the Drum LED comes on ...down the control panel button and turn off the printer. 1-34 The printer returns to the Ready status after printing. The printer returns to the Ready status after printing. The printer prints the current configuration of the printer and a list of the internal fonts. LED Lit Drum Ready Alarm Data Choice ...
... restored to the factory setting and permanent fonts and macros are cleared. The printer returns to execute the selected option. The printer can check data errors and problems. To exit from this mode, you must turn on . Keep the button depressed until the Drum LED comes on ...down the control panel button and turn off the printer. 1-34 The printer returns to the Ready status after printing. The printer returns to the Ready status after printing. The printer prints the current configuration of the printer and a list of the internal fonts. LED Lit Drum Ready Alarm Data Choice ...
Users Manual - English
Page 54
... unit is subjected to excessive direct sunlight or room light, the unit may be damaged. Use only a genuine Brother toner cartridge which is specially formulated to problems or damage caused by the use of the printer itself . Do not touch the shaded part shown below. Remove the protective cover. Caution Wait to unpack...
... unit is subjected to excessive direct sunlight or room light, the unit may be damaged. Use only a genuine Brother toner cartridge which is specially formulated to problems or damage caused by the use of the printer itself . Do not touch the shaded part shown below. Remove the protective cover. Caution Wait to unpack...
Users Manual - English
Page 67
...to "How to Print correctly" on page 4-23. Network Problems Please see Network User's Guide 4-1 CHAPTER 4 TROUBLESHOOTING CHAPTER4 TROUBLESHOOTING Identifying your problem in the following : • The power plug is connected correctly and the printer is turned on page 4-15. Pages are printed, however there...parts have been removed. • The toner cartridge and drum unit are problems with the above checks, please find your problem First, check the following list and go to the recommended section. • Printer LED is blinking Go to "Control Panel Indications" on page 4-2. ...
...to "How to Print correctly" on page 4-23. Network Problems Please see Network User's Guide 4-1 CHAPTER 4 TROUBLESHOOTING CHAPTER4 TROUBLESHOOTING Identifying your problem in the following : • The power plug is connected correctly and the printer is turned on page 4-15. Pages are printed, however there...parts have been removed. • The toner cartridge and drum unit are problems with the above checks, please find your problem First, check the following list and go to the recommended section. • Printer LED is blinking Go to "Control Panel Indications" on page 4-2. ...
Users Manual - English
Page 71
Please note the indication and report the error status and problem by referring to print again. If you see the same service call indication after turning on and try to the above table. Note Make sure the front cover is completely closed before requesting a Service call. 4-5 CHAPTER 4 TROUBLESHOOTING If you cannot clear the error and see any of these service call indications, turn off the power switch, wait a few seconds, then turn it on the printer, consult your dealer or our authorized service representative.
Please note the indication and report the error status and problem by referring to print again. If you see the same service call indication after turning on and try to the above table. Note Make sure the front cover is completely closed before requesting a Service call. 4-5 CHAPTER 4 TROUBLESHOOTING If you cannot clear the error and see any of these service call indications, turn off the power switch, wait a few seconds, then turn it on the printer, consult your dealer or our authorized service representative.
Users Manual - English
Page 72
... is paper in the paper cassette, make sure it ready for the error message that meets Brother's recommended paper specifications. If the paper is helpful to print the data remaining in the printer. • If this does not clear the error, reduce the complexity of paper can I... Chapter 2. See "How to ON by adding a commercially available SIMM. Graphics Mode True TypeTM mode Use Printer True TypeTM Fonts 4-6 The best combination of settings below will report problems with the printer as defined in the supplied Windows driver and try again. • Make sure you use " in Chapter...
... is paper in the paper cassette, make sure it ready for the error message that meets Brother's recommended paper specifications. If the paper is helpful to print the data remaining in the printer. • If this does not clear the error, reduce the complexity of paper can I... Chapter 2. See "How to ON by adding a commercially available SIMM. Graphics Mode True TypeTM mode Use Printer True TypeTM Fonts 4-6 The best combination of settings below will report problems with the printer as defined in the supplied Windows driver and try again. • Make sure you use " in Chapter...
Users Manual - English
Page 74
... extra Memory" in Chapter 2. See "How to add extra Memory" in Chapter 2. 4-8 Error Message MEMORY FULL PRINT OVERRUN RESOLUTION ADAPTED (The printer has printed the document at a reduced resolution) Action • Press the panel button to ON by adding a commercially available SIMM. The best ...• Change the following table. Set page protection to print the data remaining in the printer. • Reduce the print resolution or reduce the complexity of settings below will report problems by printing an error message as defined in the following settings in the resolution. •...
... extra Memory" in Chapter 2. See "How to add extra Memory" in Chapter 2. 4-8 Error Message MEMORY FULL PRINT OVERRUN RESOLUTION ADAPTED (The printer has printed the document at a reduced resolution) Action • Press the panel button to ON by adding a commercially available SIMM. The best ...• Change the following table. Set page protection to print the data remaining in the printer. • Reduce the print resolution or reduce the complexity of settings below will report problems by printing an error message as defined in the following settings in the resolution. •...
Users Manual - English
Page 75
...• If there is paper in the paper cassette, make sure it is curled, you are using paper that meets Brother recommended paper specifications. The printer does not feed paper from the manual feed slot. See your software. Paper Handling CHAPTER 4 TROUBLESHOOTING First, ensure that... should straighten it before printing. Problem The printer does not load paper. See "What kind of paper in the paper cassette, then try again. • Check that the appropriate printer driver is selected in the printer driver. • The printer can I use" in the printer driver. • Re-insert...
...• If there is paper in the paper cassette, make sure it is curled, you are using paper that meets Brother recommended paper specifications. The printer does not feed paper from the manual feed slot. See your software. Paper Handling CHAPTER 4 TROUBLESHOOTING First, ensure that... should straighten it before printing. Problem The printer does not load paper. See "What kind of paper in the paper cassette, then try again. • Check that the appropriate printer driver is selected in the printer driver. • The printer can I use" in the printer driver. • Re-insert...
Users Manual - English
Page 81
... to LPT1. • Check if the printer has any printer alarms. • Check if the appropriate printer is selected in your PC. Recommendation • Check that of your printer : for the printer." Other CHAPTER 4 TROUBLESHOOTING Problem The printer cannot print. error message appears on your application software. 4-15 "There was an error writing to LPT1: (or BRUSB...
... to LPT1. • Check if the printer has any printer alarms. • Check if the appropriate printer is selected in your PC. Recommendation • Check that of your printer : for the printer." Other CHAPTER 4 TROUBLESHOOTING Problem The printer cannot print. error message appears on your application software. 4-15 "There was an error writing to LPT1: (or BRUSB...
Users Manual - English
Page 82
...For Apple Macintosh Computers user Problem Unable to print from application software. Recommendation • Check the printer is turned on. • Check the USB interface cable is connected correctly. • Check the printer driver is selected with USB Problem This printer does not appear in Chooser.... Make sure that the supplied Macintosh printer driver is installed in the System Folder and it should match the port ...
...For Apple Macintosh Computers user Problem Unable to print from application software. Recommendation • Check the printer is turned on. • Check the USB interface cable is connected correctly. • Check the printer driver is selected with USB Problem This printer does not appear in Chooser.... Make sure that the supplied Macintosh printer driver is installed in the System Folder and it should match the port ...
Users Manual - English
Page 83
... Chapter 3. • Try installing a new drum unit. The Drum LED indicates that the drum unit is lit you can cause the problem. • Make sure that you use paper that meets the specifications. This section provides information on . Conditions such as high humidity, ... to replace the Toner cartridge" in Chapter 3. • Make sure that you use paper that meets the Brother recommended specifications. See "How to replace the Toner cartridge" in the printer driver. A rough surfaced paper, paper that you select the appropriate media type in Chapter 3. • Installing...
... Chapter 3. • Try installing a new drum unit. The Drum LED indicates that the drum unit is lit you can cause the problem. • Make sure that you use paper that meets the specifications. This section provides information on . Conditions such as high humidity, ... to replace the Toner cartridge" in Chapter 3. • Make sure that you use paper that meets the Brother recommended specifications. See "How to replace the Toner cartridge" in the printer driver. A rough surfaced paper, paper that you select the appropriate media type in Chapter 3. • Installing...
Users Manual - English
Page 84
...See "How to replace the Drum unit" in Chapter 3. Install a new drum unit. See "How to clean the printer interior and Drum unit" in Chapter 3. • The drum unit may cause the problem. See "What kind of paper can I use" in Chapter 1. • Select the 'Thick paper mode' in ..."How to occur. • Clean the primary corona wire of paper can I use" in the printer driver, or use thinner paper than you are currently using. • Check the printer's environment as conditions such as high humidity may be damaged. Image defect examples ABCDEFGH abcdefghijk ABCD abcde...
...See "How to replace the Drum unit" in Chapter 3. Install a new drum unit. See "How to clean the printer interior and Drum unit" in Chapter 3. • The drum unit may cause the problem. See "What kind of paper can I use" in Chapter 1. • Select the 'Thick paper mode' in ..."How to occur. • Clean the primary corona wire of paper can I use" in the printer driver, or use thinner paper than you are currently using. • Check the printer's environment as conditions such as high humidity may be damaged. Image defect examples ABCDEFGH abcdefghijk ABCD abcde...
Users Manual - English
Page 85
... (3.7 in front of the drum unit, and find the exact position of the OPC drum 4-19 CHAPTER 4 TROUBLESHOOTING Image defect examples Recommendation • If the problem is not solved after printing a few pages, the drum unit may have located the mark on the drum that matches the print sample, wipe the...
... (3.7 in front of the drum unit, and find the exact position of the OPC drum 4-19 CHAPTER 4 TROUBLESHOOTING Image defect examples Recommendation • If the problem is not solved after printing a few pages, the drum unit may have located the mark on the drum that matches the print sample, wipe the...
Users Manual - English
Page 87
... 3. • Make sure that meets specifications. See "How to replace the Drum unit" in the printer driver. • The problem may be damaged. See "How to clean the printer interior and Drum unit" in Chapter 3. • Clean the primary corona wire of paper can cause the... repetitive defects Toner scatters and stains the printed page. See "How to clear this problem, especially if the printer has not been used for laser printers, the glue from the sheets may sometimes stick to clean the printer" in Chapter 1. Note • If you select the appropriate media type in...
... 3. • Make sure that meets specifications. See "How to replace the Drum unit" in the printer driver. • The problem may be damaged. See "How to clean the printer interior and Drum unit" in Chapter 3. • Clean the primary corona wire of paper can cause the... repetitive defects Toner scatters and stains the printed page. See "How to clear this problem, especially if the printer has not been used for laser printers, the glue from the sheets may sometimes stick to clean the printer" in Chapter 1. Note • If you select the appropriate media type in...
Users Manual - English
Page 88
... of paper can I use " in Chapter 2. • Check the paper type and quality. Install a new toner cartridge. See "How to use the printer infrequently, the paper may be damaged. Also, try rotating the paper 180° in the paper cassette too long. Make sure that paper is loaded...you use the Manual Feed Slot" in Chapter 3. • The toner cartridge may clear the problem by wiping the scanner window with a soft cloth. Both high temperature and humidity will cause paper to clean the printer" in Chapter 1. • Make sure that the tip of paper in Chapter 1. • ...
... of paper can I use " in Chapter 2. • Check the paper type and quality. Install a new toner cartridge. See "How to use the printer infrequently, the paper may be damaged. Also, try rotating the paper 180° in the paper cassette too long. Make sure that paper is loaded...you use the Manual Feed Slot" in Chapter 3. • The toner cartridge may clear the problem by wiping the scanner window with a soft cloth. Both high temperature and humidity will cause paper to clean the printer" in Chapter 1. • Make sure that the tip of paper in Chapter 1. • ...
Users Manual - English
Page 89
... metres (6.6 feet) in Chapter 2. • Most laser printers have print (leaving 62 printable lines). Set page protection to ON by adding a commercially available SIMM. How to print correctly CHAPTER 4 TROUBLESHOOTING Problem The printer prints unexpectedly or it and connect your computer directly to... your printer, then try again. The printer cannot print full pages of a document. See "How to a mass...
... metres (6.6 feet) in Chapter 2. • Most laser printers have print (leaving 62 printable lines). Set page protection to ON by adding a commercially available SIMM. How to print correctly CHAPTER 4 TROUBLESHOOTING Problem The printer prints unexpectedly or it and connect your computer directly to... your printer, then try again. The printer cannot print full pages of a document. See "How to a mass...
Users Manual - English
Page 90
... it prints incorrect information. Check in your application printer emulation setting and the printer's emulation do not match. For DOS users Problem The printer prints, but it prints a couple of characters and then ejects the page, etc. Remember the printer emulates widely used printer selections: HP LaserJet 6P, Brother BR-Script Level 2, Epson FX-850 and IBM...
... it prints incorrect information. Check in your application printer emulation setting and the printer's emulation do not match. For DOS users Problem The printer prints, but it prints a couple of characters and then ejects the page, etc. Remember the printer emulates widely used printer selections: HP LaserJet 6P, Brother BR-Script Level 2, Epson FX-850 and IBM...
Network Users Manual - English
Page 7
Chapter 10 TROUBLESHOOTING Overview Installation problems Intermittent Problems TCP/IP Troubleshooting UNIX Troubleshooting Windows NT/LAN Server (TCP/IP) Troubleshooting Windows 95/98 Peer to Peer Print (LPR) Troubleshooting Windows 95/98 (or ...
Chapter 10 TROUBLESHOOTING Overview Installation problems Intermittent Problems TCP/IP Troubleshooting UNIX Troubleshooting Windows NT/LAN Server (TCP/IP) Troubleshooting Windows 95/98 Peer to Peer Print (LPR) Troubleshooting Windows 95/98 (or ...