Troubleshooting Guide
Page 6
......86 Replacing the Transmission Stamp Cartridge 87 7. Troubleshooting When Using the Scanner Function When Scanning Is Not Done As Expected 53 When You Cannot Send Scanned Files 54 When You Cannot Browse the Network to the Machine 96 When Not Used for a Long Time 96 Maintaining Your Machine...Remarks Where to Put Your Machine 93 Machine Environment 93 Moving...94 Power Connection...95 Access to Send a Scanned File 54 When the TWAIN Driver Cannot Be Started 54 The Network Delivery Function Cannot Be Used 54 Operations Are Not Possible When Messages Appear 55 When a Message Is ...
......86 Replacing the Transmission Stamp Cartridge 87 7. Troubleshooting When Using the Scanner Function When Scanning Is Not Done As Expected 53 When You Cannot Send Scanned Files 54 When You Cannot Browse the Network to the Machine 96 When Not Used for a Long Time 96 Maintaining Your Machine...Remarks Where to Put Your Machine 93 Machine Environment 93 Moving...94 Power Connection...95 Access to Send a Scanned File 54 When the TWAIN Driver Cannot Be Started 54 The Network Delivery Function Cannot Be Used 54 Operations Are Not Possible When Messages Appear 55 When a Message Is ...
Troubleshooting Guide
Page 28
...have not been back, check it Transmission. Place original again, then press Start key. Memory is being updated from the network using SmartDeviceMonitor for ex- current scan job under another function. The destination list is full. Do not switch off the power while this , press the {... failed to standby mode and starts transmitting the pages that have not been sent. LFunc. Data will be initialized. Scanning will be stopped and only scanned page(s) will be stored. The memory is in the display and contact your service representative. Place original again, and...
...have not been back, check it Transmission. Place original again, then press Start key. Memory is being updated from the network using SmartDeviceMonitor for ex- current scan job under another function. The destination list is full. Do not switch off the power while this , press the {... failed to standby mode and starts transmitting the pages that have not been sent. LFunc. Data will be initialized. Scanning will be stopped and only scanned page(s) will be stored. The memory is in the display and contact your service representative. Place original again, and...
Troubleshooting Guide
Page 29
... Folder. To select destinations for sending by Scan to Folder, press [Select] for sending by Scan to Folder screen. 3 23 Depending on the e-mail screen. Contact the administrator. Confirm correct login user name failed. Max.: nnn (A figure is still shown, the network may be displayed. You do not have privileges to select only...
... Folder. To select destinations for sending by Scan to Folder, press [Select] for sending by Scan to Folder screen. 3 23 Depending on the e-mail screen. Contact the administrator. Confirm correct login user name failed. Max.: nnn (A figure is still shown, the network may be displayed. You do not have privileges to select only...
Troubleshooting Guide
Page 59
... contains white spaces. Troubleshooting When Using the Scanner Function This chapter describes likely causes of position. scanning. See "Placing Originals", Copy Reference. If you scan originals using functions other than the network TWAIN scanner function, certain paper size and resolution settings may reduce the margins. 53 The image is dirty. Place the original...
... contains white spaces. Troubleshooting When Using the Scanner Function This chapter describes likely causes of position. scanning. See "Placing Originals", Copy Reference. If you scan originals using functions other than the network TWAIN scanner function, certain paper size and resolution settings may reduce the margins. 53 The image is dirty. Place the original...
Troubleshooting Guide
Page 60
... the Scanner Function When You Cannot Send Scanned Files The following machine settings browsed when specify- The network delivery function cannot be The following sections describe likely causes of and solutions for network delivery and e-mail sending-related problems. When You Cannot Browse the Network to Send a Scanned File This section describes likely causes of...
... the Scanner Function When You Cannot Send Scanned Files The following machine settings browsed when specify- The network delivery function cannot be The following sections describe likely causes of and solutions for network delivery and e-mail sending-related problems. When You Cannot Browse the Network to Send a Scanned File This section describes likely causes of...
Troubleshooting Guide
Page 61
Re- dated from the network using select SmartDeviceMonitor for messages that appear when the machine fails to be updated, there may be some delay before you can resume operation. Depending on the number of and possible solutions for Admin destination(s) or Web Image Monitor. When You Cannot Send Scanned Files Operations Are Not...
Re- dated from the network using select SmartDeviceMonitor for messages that appear when the machine fails to be updated, there may be some delay before you can resume operation. Depending on the number of and possible solutions for Admin destination(s) or Web Image Monitor. When You Cannot Send Scanned Files Operations Are Not...
Troubleshooting Guide
Page 63
... which can be crowded. Contact the administrator. Check the server status. A network error has occurred and connection has failed. To select destinations for sending by e-mail, press [Select] for sending by Scan to Folder, press [Select] for the message displayed on the exposure glass..., the lifting/ lowering action of System Settings. To select destination for sending by Scan to select only valid dest.? Connection has failed. The correct network settings are not made. • Check the network settings of a size not • Place the original correctly.
... which can be crowded. Contact the administrator. Check the server status. A network error has occurred and connection has failed. To select destinations for sending by e-mail, press [Select] for sending by Scan to Folder, press [Select] for the message displayed on the exposure glass..., the lifting/ lowering action of System Settings. To select destination for sending by Scan to select only valid dest.? Connection has failed. The correct network settings are not made. • Check the network settings of a size not • Place the original correctly.
Troubleshooting Guide
Page 64
... Status. The maximum number of [Max. E- The maximum e-mail size has mail size. been exceeded. Check settings and check Scanned File Status. See "Confirmation Displays", Scanner Reference. is correct, and then enter it again. See "Registering a Protection Code", ...correct protection code was not specified. authentication failed. Cannot specify more . Sending failed. Send e-mail after specifying the sender's name. Exceeded max. network may not be crowded. The entered user name or password was being sent, a net- Specify sender's name. dest. The e-mail has too ...
... Status. The maximum number of [Max. E- The maximum e-mail size has mail size. been exceeded. Check settings and check Scanned File Status. See "Confirmation Displays", Scanner Reference. is correct, and then enter it again. See "Registering a Protection Code", ...correct protection code was not specified. authentication failed. Cannot specify more . Sending failed. Send e-mail after specifying the sender's name. Exceeded max. network may not be crowded. The entered user name or password was being sent, a net- Specify sender's name. dest. The e-mail has too ...
Troubleshooting Guide
Page 65
...The authentic settings for a while, and then retry the scan operation. • Reduce the scan area or scanning resolution. • Delete unneeded stored files. Press Job Information key to send the scanned data? Contact your network administrator. The entered login user name or password is still ...shown, the network may be - memory capa. completed. The memory is full. Exceeded max. Exceeded max....
...The authentic settings for a while, and then retry the scan operation. • Reduce the scan area or scanning resolution. • Delete unneeded stored files. Press Job Information key to send the scanned data? Contact your network administrator. The entered login user name or password is still ...shown, the network may be - memory capa. completed. The memory is full. Exceeded max. Exceeded max....
Troubleshooting Guide
Page 67
...SNMPv2 is not The TWAIN scanner function Contact your service representative. 61 Delete unneeded scanning area. nected to reconnect. No response from The machine is not connected to the network correctly. • Deselect the personal firewall function of the ADF or ARDF ...application ting range of regis- exceed the setting range of modes terable scanning modes has been that can be stored is crowded. Scanner is set - the network correctly. The application-specified scan Check whether the scanning set as the machine's protocol. Check the scanner connection status. ...
...SNMPv2 is not The TWAIN scanner function Contact your service representative. 61 Delete unneeded scanning area. nected to reconnect. No response from The machine is not connected to the network correctly. • Deselect the personal firewall function of the ADF or ARDF ...application ting range of regis- exceed the setting range of modes terable scanning modes has been that can be stored is crowded. Scanner is set - the network correctly. The application-specified scan Check whether the scanning set as the machine's protocol. Check the scanner connection status. ...
Troubleshooting Guide
Page 68
... and the options. memory. ea. • Reset the scan size. • Lower the resolution. • Set with scanning. scanning cannot be due to the network correctly. • Check the previously used used for the previous scan. See "Network Settings", General Settings Guide and "Remote Maintenance by telnet", Network Guide. • Select the scanner used for the set...
... and the options. memory. ea. • Reset the scan size. • Lower the resolution. • Set with scanning. scanning cannot be due to the network correctly. • Check the previously used used for the previous scan. See "Network Settings", General Settings Guide and "Remote Maintenance by telnet", Network Guide. • Select the scanner used for the set...
Troubleshooting Guide
Page 69
...on the client computer. • Uninstall the TWAIN Driver, restart the computer, and then 5 reinstall the TWAIN Driver. cations, then restart scan- ning. • Close all other appli- Contact the administrator. 63 An error has occurred in the scanner driver. memory. When a Message...Driver Encryption Key is connected correctly to use this function has not been granted. Close all the unnecessary applications running on the network. Any of the client computer is insufficient. Check whether the client compu- ter can use the TCP/IP protocol. Insufficient ...
...on the client computer. • Uninstall the TWAIN Driver, restart the computer, and then 5 reinstall the TWAIN Driver. cations, then restart scan- ning. • Close all other appli- Contact the administrator. 63 An error has occurred in the scanner driver. memory. When a Message...Driver Encryption Key is connected correctly to use this function has not been granted. Close all the unnecessary applications running on the network. Any of the client computer is insufficient. Check whether the client compu- ter can use the TCP/IP protocol. Insufficient ...
Troubleshooting Guide
Page 105
... indicator, 3 Lock button, 71, 79 M Main power switch, 35 Meaning of beep patterns, 4 Memory is full, 17, 33 Multi-accessing, 9 N Network cannot be browsed, 54 Network Delivery, 54 Network Delivery function cannot be used, 54 No scan image, 53 O Operation Switch indicator, 6 Optimum Environmental Conditions, 93 Orientation-Fixed Paper, 68 Original Orientation, 68 99
... indicator, 3 Lock button, 71, 79 M Main power switch, 35 Meaning of beep patterns, 4 Memory is full, 17, 33 Multi-accessing, 9 N Network cannot be browsed, 54 Network Delivery, 54 Network Delivery function cannot be used, 54 No scan image, 53 O Operation Switch indicator, 6 Optimum Environmental Conditions, 93 Orientation-Fixed Paper, 68 Original Orientation, 68 99
