Troubleshooting Guide
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..., how to enter text, and how to install the CD-ROMs provided. ❖ General Settings Guide Explains User Tools settings, and Address Book procedures such as setting user and administrator authentication. ❖ Copy Reference Explains Copier functions and operations. Also refer to this manual... for using the machine. i Also refer to this manual for explanations on how to connect the machine. ❖ Troubleshooting Provides a guide to solving common problems, and explains how to replace paper, toner, and other consumables. ❖ Security Reference This manual is for ...
..., how to enter text, and how to install the CD-ROMs provided. ❖ General Settings Guide Explains User Tools settings, and Address Book procedures such as setting user and administrator authentication. ❖ Copy Reference Explains Copier functions and operations. Also refer to this manual... for using the machine. i Also refer to this manual for explanations on how to connect the machine. ❖ Troubleshooting Provides a guide to solving common problems, and explains how to replace paper, toner, and other consumables. ❖ Security Reference This manual is for ...
Troubleshooting Guide
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.... Paper might have jammed or toner might continue, even after normal status has resumed. When the machine beeps to alert users about enabling or disabling beep alerts, see "General Features", General Settings Guide. 4 After cooling or being switched on the ADF or ARDF. A control panel key was pressed, the machine was switched...
.... Paper might have jammed or toner might continue, even after normal status has resumed. When the machine beeps to alert users about enabling or disabling beep alerts, see "General Features", General Settings Guide. 4 After cooling or being switched on the ADF or ARDF. A control panel key was pressed, the machine was switched...
Troubleshooting Guide
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See "General Features", General Settings Guide. Nothing happens when the operation switch is turned Turn on the main power switch. The main power switch is turned on and the User Tools screen is off. off when pressed. This message appears when you can see . appears. If the ...copier function are not yet ready. The machine has just been turned on . to print or start - The display is displayed, but the User Tools menu has items missing. Turn on the operation switch or ed within 2 minutes, contact your change the toner bottle. "Please wait."...
See "General Features", General Settings Guide. Nothing happens when the operation switch is turned Turn on the main power switch. The main power switch is turned on and the User Tools screen is off. off when pressed. This message appears when you can see . appears. If the ...copier function are not yet ready. The machine has just been turned on . to print or start - The display is displayed, but the User Tools menu has items missing. Turn on the operation switch or ed within 2 minutes, contact your change the toner bottle. "Please wait."...
Troubleshooting Guide
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.... Paper is displayed. mode. Then, select [No Display (Plain Paper)] or [Recycled Paper] for duplex printing. Enter the user code (up , and into Tray 1-4 with the printer driver. Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is... Paper Settings", General Settings Guide. and wait a while before restarting." Misfeeds occur frequently. Use Tray Paper Settings to eight agement. The user code entry screen is still jammed in the tray. Enter your login user name and user password. The tray's end...
.... Paper is displayed. mode. Then, select [No Display (Plain Paper)] or [Recycled Paper] for duplex printing. Enter the user code (up , and into Tray 1-4 with the printer driver. Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is... Paper Settings", General Settings Guide. and wait a while before restarting." Misfeeds occur frequently. Use Tray Paper Settings to eight agement. The user code entry screen is still jammed in the tray. Enter your login user name and user password. The tray's end...
Troubleshooting Guide
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...;101/2"KL, 8"×13"L, 2 81/2"×13"L, 81/4"×13"L, 8KL, 16KKL. ning?", and then press [Stop]. login user name and password. Cannot access the authentication Contact the administrator. To do not have privileges to use . Contact the administrator. Authentication The entered... login user name or Ask the administrator for the correct failed. tures", General Settings Guide. the selected paper size. ed to display the message "Clear/Stop key was pressed. Reference ...
...;101/2"KL, 8"×13"L, 2 81/2"×13"L, 81/4"×13"L, 8KL, 16KKL. ning?", and then press [Stop]. login user name and password. Cannot access the authentication Contact the administrator. To do not have privileges to use . Contact the administrator. Authentication The entered... login user name or Ask the administrator for the correct failed. tures", General Settings Guide. the selected paper size. ed to display the message "Clear/Stop key was pressed. Reference ...
Troubleshooting Guide
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of the binding Tools. See "Copier Features", General Settings Guide. 2 When using the Duplex There is a lack of margin space on Set a narrower margin with User Margin function, parts the opposite side of the original image tween 0 - 50 mm (0" - 2"). in the ADF or ARDF, the last page ... not match the sizes ratio using the Manual Paper Seof your originals and copy paper. are not copied. See "Copier Features", General Settings Guide. ❖ Combine Problem When using Combine, parts of the image are not identical in size and direction. Copies are not copied. When ...
of the binding Tools. See "Copier Features", General Settings Guide. 2 When using the Duplex There is a lack of margin space on Set a narrower margin with User Margin function, parts the opposite side of the original image tween 0 - 50 mm (0" - 2"). in the ADF or ARDF, the last page ... not match the sizes ratio using the Manual Paper Seof your originals and copy paper. are not copied. See "Copier Features", General Settings Guide. ❖ Combine Problem When using Combine, parts of the image are not identical in size and direction. Copies are not copied. When ...
Troubleshooting Guide
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... margin with the first page to Top] is too wide. The machine checks if the remain- printed. 17 mode. 90 g/m2. See "User Tools Menu (Copier Features)", Copy Reference. When You Cannot Make Copies As Wanted ❖ Duplex (Type 2 only) Problem Cause Solution Cannot print...the originals in duplex order. cled Paper] for Paper Type, press [Duplex], and then select [On]. See "Tray Paper Settings", General Settings Guide. Copies are not copied. Cannot print in Settings] under [System Settings], [Tray Paper Settings] under [System and then press [OK]. You ...
... margin with the first page to Top] is too wide. The machine checks if the remain- printed. 17 mode. 90 g/m2. See "User Tools Menu (Copier Features)", Copy Reference. When You Cannot Make Copies As Wanted ❖ Duplex (Type 2 only) Problem Cause Solution Cannot print...the originals in duplex order. cled Paper] for Paper Type, press [Duplex], and then select [On]. See "Tray Paper Settings", General Settings Guide. Copies are not copied. Cannot print in Settings] under [System Settings], [Tray Paper Settings] under [System and then press [OK]. You ...
Troubleshooting Guide
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...Scan to Folder screen. 3 23 nation list. Confirm correct login user name failed. or password. Contact the administrator. See "Administrator Tools", General Settings Guide. Make settings correctly for the user name and the password for LDAP server authentication. Check the server ...server auth. LDAP server search timed out. To select destination for Admin destination(s) or Web Image Monitor. Authentication Wrong login user name or password. Check the information of [System Settings]. Depending on the number of this function is still shown, the...
...Scan to Folder screen. 3 23 nation list. Confirm correct login user name failed. or password. Contact the administrator. See "Administrator Tools", General Settings Guide. Make settings correctly for the user name and the password for LDAP server authentication. Check the server ...server auth. LDAP server search timed out. To select destination for Admin destination(s) or Web Image Monitor. Authentication Wrong login user name or password. Check the information of [System Settings]. Depending on the number of this function is still shown, the...
Troubleshooting Guide
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...- cation or POP before SMTP authentication are any by SMTP authentication, POP be- age Monitor's Help. • Check that the user ID and password for the computer in which the folder for forwarding is specified are any network problems. {14-33} No machine ... operated. • Contact the administrator. See the Web Image Monitor's Help. • Contact the administrator. See "File Transfer", General Settings Guide. Check whether there are correctly programmed. • Check that the folder for forwarding is correctly specified. • Check that the computer in ...
...- cation or POP before SMTP authentication are any by SMTP authentication, POP be- age Monitor's Help. • Check that the user ID and password for the computer in which the folder for forwarding is specified are any network problems. {14-33} No machine ... operated. • Contact the administrator. See the Web Image Monitor's Help. • Contact the administrator. See "File Transfer", General Settings Guide. Check whether there are correctly programmed. • Check that the folder for forwarding is correctly specified. • Check that the computer in ...
Troubleshooting Guide
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...8226; Contact your network administrator. 3 Check whether there are correctly programmed using [File Transfer] under [System Settings]. See "File Transfer", General Settings Guide. See the Web Image Monitor's Help. • Check that the POP3/IMAP4 server is correctly programmed using [File Transfer] under [System Settings]. See...Solution Check whether there are any network problems. {15-02} Cannot log on to the POP3/IMAP4 server. • Check that the user name and password of the E-mail Account are any network problems. {15-11} Cannot find the DNS server or POP3/IMAP4 server....
...8226; Contact your network administrator. 3 Check whether there are correctly programmed using [File Transfer] under [System Settings]. See "File Transfer", General Settings Guide. See the Web Image Monitor's Help. • Check that the POP3/IMAP4 server is correctly programmed using [File Transfer] under [System Settings]. See...Solution Check whether there are any network problems. {15-02} Cannot log on to the POP3/IMAP4 server. • Check that the user name and password of the E-mail Account are any network problems. {15-11} Cannot find the DNS server or POP3/IMAP4 server....
Troubleshooting Guide
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... Transfer", General Settings Guide. See the Web Image Monitor's Help. • Contact your network administrator. If you can also use the Web Image Monitor for confirmation. appears on the display. You can specify the setting so this function on or off with User Parameters. See "Parameter... Setting", General Settings Guide. 28 See "Parameter Setting", General Settings Guide. If you reconnect the machine to the network, be sure to the network, you do ...
... Transfer", General Settings Guide. See the Web Image Monitor's Help. • Contact your network administrator. If you can also use the Web Image Monitor for confirmation. appears on the display. You can specify the setting so this function on or off with User Parameters. See "Parameter... Setting", General Settings Guide. 28 See "Parameter Setting", General Settings Guide. If you reconnect the machine to the network, be sure to the network, you do ...
Troubleshooting Guide
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phone Line and Telephone", General Settings Guide. Both transmission and The terminal adaptor setting is in User Parameters. Check the setting. mail Settings] to a Tele- to "Off" in - extended security function. 29 See "Con- 3 necting the Machine to [Off], ... and then resend the document. If you use On Hook Dial or Manual Dial frequently, it performs a receiving operation. See "Parameter Setting", General Settings Guide. not work . See "Placing blank at the other end. When using Manual Dial, you set ." appears and transmission is incorrect. If the machine ...
phone Line and Telephone", General Settings Guide. Both transmission and The terminal adaptor setting is in User Parameters. Check the setting. mail Settings] to a Tele- to "Off" in - extended security function. 29 See "Con- 3 necting the Machine to [Off], ... and then resend the document. If you use On Hook Dial or Manual Dial frequently, it performs a receiving operation. See "Parameter Setting", General Settings Guide. not work . See "Placing blank at the other end. When using Manual Dial, you set ." appears and transmission is incorrect. If the machine ...
Troubleshooting Guide
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...gives the total number of pages not sent or received successfully. ❒ You can display a sender name with the User Parameters. See "Parameter Setting", General Settings Guide. ❒ You can display a destination with the machine or noise on the telephone line. If an error occurs ...not sent" or "Page not received" column gives the number of pages. See "Parameter Setting", General Settings Guide. 34 Possible causes include a problem with the User Parameters. Troubleshooting When Using the Facsimile Function When an Error Report Is Printed An Error Report is printed if ...
...gives the total number of pages not sent or received successfully. ❒ You can display a sender name with the User Parameters. See "Parameter Setting", General Settings Guide. ❒ You can display a destination with the machine or noise on the telephone line. If an error occurs ...not sent" or "Page not received" column gives the number of pages. See "Parameter Setting", General Settings Guide. 34 Possible causes include a problem with the User Parameters. Troubleshooting When Using the Facsimile Function When an Error Report Is Printed An Error Report is printed if ...
Troubleshooting Guide
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... . ❖ RDS (Remote Diagnostic System) If the machine has a problem, a service representative can be sufficiently recharged to use this function, change the User Parameter. See "Parameter Setting", General Settings Guide. 35 If a document stored for about 5 days after a power failure, the internal battery needs to be used to identify lost files. If...
... . ❖ RDS (Remote Diagnostic System) If the machine has a problem, a service representative can be sufficiently recharged to use this function, change the User Parameter. See "Parameter Setting", General Settings Guide. 35 If a document stored for about 5 days after a power failure, the internal battery needs to be used to identify lost files. If...
Troubleshooting Guide
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...; You can select to reasons such as specifying an incorrect e-mail address). See "Parameter Setting", General Settings Guide. ❒ If Error Mail Notification cannot be transmitted successfully (due to send Error Mail Notification with User Parameters. Error Report (E-Mail) The Error Report (E-Mail) is printed by the machine. ❒ If an error...
...; You can select to reasons such as specifying an incorrect e-mail address). See "Parameter Setting", General Settings Guide. ❒ If Error Mail Notification cannot be transmitted successfully (due to send Error Mail Notification with User Parameters. Error Report (E-Mail) The Error Report (E-Mail) is printed by the machine. ❒ If an error...
Troubleshooting Guide
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...the main power switch, and back on again. per tray settings or do single-sided printing. Authentication failed. • The login user name or pass- • Check your sales or service representative. perform authentication. Parallel I/F Er- An error has occurred in [...Memory Usage] under [System] (see General Settings Guide. If the message appears again, contact your service representative. Contact your sales or service representative. Press [JobReset] to the machine. 40...
...the main power switch, and back on again. per tray settings or do single-sided printing. Authentication failed. • The login user name or pass- • Check your sales or service representative. perform authentication. Parallel I/F Er- An error has occurred in [...Memory Usage] under [System] (see General Settings Guide. If the message appears again, contact your service representative. Contact your sales or service representative. Press [JobReset] to the machine. 40...
Troubleshooting Guide
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...not start . The interface cable is operating in infrastructure mode.) Printing does not start. See "Connecting to the Interfaces", General Settings Guide. If the machine is not connected correctly. The cause is displayed on the computer. Check the error message or warn- If ...it . See "Connecting to the Interfaces", General Settings Guide. The type of interface cable you should use the correct one. To check signal status, press the {User Tools/Counter} key, and then select [System Settings] using {U} or {T}. play ...
...not start . The interface cable is operating in infrastructure mode.) Printing does not start. See "Connecting to the Interfaces", General Settings Guide. If the machine is not connected correctly. The cause is displayed on the computer. Check the error message or warn- If ...it . See "Connecting to the Interfaces", General Settings Guide. The type of interface cable you should use the correct one. To check signal status, press the {User Tools/Counter} key, and then select [System Settings] using {U} or {T}. play ...
Troubleshooting Guide
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... address may be preventing communication with the administrator. Printing does not start . Printing does not start . The login user name, password, or Check the login user name, password, driver encryption key is connect- If the Data In indicator is unlit or • When the ...Depending on the number of [System Settings]. Operations are correct. A mechanical error might have bled. See "List/Test Print", General Settings Guide. Printing does not start , contact your service representative. See "Turning On the Power", About This Machine. If the printing does not ...
... address may be preventing communication with the administrator. Printing does not start . Printing does not start . The login user name, password, or Check the login user name, password, driver encryption key is connect- If the Data In indicator is unlit or • When the ...Depending on the number of [System Settings]. Operations are correct. A mechanical error might have bled. See "List/Test Print", General Settings Guide. Printing does not start , contact your service representative. See "Turning On the Power", About This Machine. If the printing does not ...
Troubleshooting Guide
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... driver's dialog box. data volume. Select [Fast] for a while. See the printer driver Help. 4 49 See "Timer Settings", General Settings Guide and "ENERGY STAR Program", About This Machine. struction and actu- Graphics print out differently to how they appear on the printer driver may reduce the...for speed)] in the printer driver's dialog box. There is blinking, data has been received by the machine. To enable [Change User Settings...], select the [User settings] check box. Making the following setting on screen. If you want to print accurately, set . If the printer driver ...
... driver's dialog box. data volume. Select [Fast] for a while. See the printer driver Help. 4 49 See "Timer Settings", General Settings Guide and "ENERGY STAR Program", About This Machine. struction and actu- Graphics print out differently to how they appear on the printer driver may reduce the...for speed)] in the printer driver's dialog box. There is blinking, data has been received by the machine. To enable [Change User Settings...], select the [User settings] check box. Making the following setting on screen. If you want to print accurately, set . If the printer driver ...
Troubleshooting Guide
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... size and orientation. See the printer driver Help. If a different paper size and orientation are coarse. See "Interface Settings", General Settings Guide. If you cannot load paper of the printer driver. Adjust the [Printable area:] setting in the [Printer Configuration...] dialog box on the...Make the following settings with the printer driver: • Change the [Dithering:] setting on the [Image Adjustments] tab in the [Change User Settings] dialog box, on the [Print Settings] tab in the application. Optional components connected to reduce the image, and then print. ...
... size and orientation. See the printer driver Help. If a different paper size and orientation are coarse. See "Interface Settings", General Settings Guide. If you cannot load paper of the printer driver. Adjust the [Printable area:] setting in the [Printer Configuration...] dialog box on the...Make the following settings with the printer driver: • Change the [Dithering:] setting on the [Image Adjustments] tab in the [Change User Settings] dialog box, on the [Print Settings] tab in the application. Optional components connected to reduce the image, and then print. ...