Troubleshooting Guide
Page 3
... connect the machine. ❖ Troubleshooting Provides a guide to solving common problems, and explains how to read the Safety Information in , there may also be installed. ❖ About This Machine Be sure to replace paper, toner, and other consumables. ❖ Security Reference This manual is for using the machine. Also refer to this manual for the procedures for registering administrators, as well as setting user and administrator authentication. ❖ Copy...
... connect the machine. ❖ Troubleshooting Provides a guide to solving common problems, and explains how to read the Safety Information in , there may also be installed. ❖ About This Machine Be sure to replace paper, toner, and other consumables. ❖ Security Reference This manual is for using the machine. Also refer to this manual for the procedures for registering administrators, as well as setting user and administrator authentication. ❖ Copy...
Troubleshooting Guide
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... Send Scanned Files 54 When You Cannot Browse the Network to the Machine 96 When Not Used for a Long Time 96 Maintaining Your Machine 97 Cleaning the Exposure Glass 97 Cleaning the Exposure Glass Cover 98 Cleaning the ADF/ARDF 98 INDEX...99 iv Adding Paper and Replacing Toner Loading Paper ...65 Loading Paper into the Paper Trays 65 Loading Paper into the Optional Paper Tray Unit 67 Orientation-Fixed Paper or Two-Sided Paper 68 Changing the Paper Size 71 Changing the Paper Size in the Paper Tray 71 Changing a Paper Size...
... Send Scanned Files 54 When You Cannot Browse the Network to the Machine 96 When Not Used for a Long Time 96 Maintaining Your Machine 97 Cleaning the Exposure Glass 97 Cleaning the Exposure Glass Cover 98 Cleaning the ADF/ARDF 98 INDEX...99 iv Adding Paper and Replacing Toner Loading Paper ...65 Loading Paper into the Paper Trays 65 Loading Paper into the Optional Paper Tray Unit 67 Orientation-Fixed Paper or Two-Sided Paper 68 Changing the Paper Size 71 Changing the Paper Size in the Paper Tray 71 Changing a Paper Size...
Troubleshooting Guide
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.... Record the code number shown in the display and contact your service representative. See "Network Settings", General Settings Guide. • Contact the administrator. • When the function key is defective. Problem Cause Documents and reports There is unable to A network error has occurred. See p.65 "Loading Paper". An error has occurred. pears on the display panel, and then refer to "When a Message Is Displayed" for the corre- 1 sponding function, and then follow the message that ap...
.... Record the code number shown in the display and contact your service representative. See "Network Settings", General Settings Guide. • Contact the administrator. • When the function key is defective. Problem Cause Documents and reports There is unable to A network error has occurred. See p.65 "Loading Paper". An error has occurred. pears on the display panel, and then refer to "When a Message Is Displayed" for the corre- 1 sponding function, and then follow the message that ap...
Troubleshooting Guide
Page 13
..., select [No Display (Plain Paper)] or [Recycled Paper] for duplex printing. The user code entry screen is too high or too low. Enter your login user name and user password. "Temperature Alert. ap- See p.89 "Removing Jammed Paper". See p.68 1 "Orientation-Fixed Paper or Two-Sided Paper". See p.71 "Changing the Paper Size". Clear misfed paper, and then open and close the cover. and wait a while before restarting." into the bypass tray with the printer driver. See "Tray Paper Settings", General Settings Guide. digits), and then...
..., select [No Display (Plain Paper)] or [Recycled Paper] for duplex printing. The user code entry screen is too high or too low. Enter your login user name and user password. "Temperature Alert. ap- See p.89 "Removing Jammed Paper". See p.68 1 "Orientation-Fixed Paper or Two-Sided Paper". See p.71 "Changing the Paper Size". Clear misfed paper, and then open and close the cover. and wait a while before restarting." into the bypass tray with the printer driver. See "Tray Paper Settings", General Settings Guide. digits), and then...
Troubleshooting Guide
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... the telephone line (for Admin or Web Image Monitor. The memory is displayed. 22 current scan job under another function. Reselect dest./functions after update finishes. Do not switch off the power while this , press the {Clear/Stop} key on the exposure glass, and press Start ADF or ARDF again. LFunc. Record the code number shown in use by another function. To do this message is full. Message Cause Solution Error occurred, A document jam occurred during Memory Place...
... the telephone line (for Admin or Web Image Monitor. The memory is displayed. 22 current scan job under another function. Reselect dest./functions after update finishes. Do not switch off the power while this , press the {Clear/Stop} key on the exposure glass, and press Start ADF or ARDF again. LFunc. Record the code number shown in use by another function. To do this message is full. Message Cause Solution Error occurred, A document jam occurred during Memory Place...
Troubleshooting Guide
Page 35
... Internet fax docu- The entered login user name, password, or driver encryption key is not allowed. Make sure that you set "Receive documents by pressing the {Start} key when originals are not set." down. See "E-mail Settings", General Settings Guide. Press [Original Size:], select the scanning area, and then resend the document. not work . reception are impossible. Transmission failed due to a larger value. If you cannot receive by the Contact the administrator. connected. When using Manual Dial, you use...
... Internet fax docu- The entered login user name, password, or driver encryption key is not allowed. Make sure that you set "Receive documents by pressing the {Start} key when originals are not set." down. See "E-mail Settings", General Settings Guide. Press [Original Size:], select the scanning area, and then resend the document. not work . reception are impossible. Transmission failed due to a larger value. If you cannot receive by the Contact the administrator. connected. When using Manual Dial, you use...
Troubleshooting Guide
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... a document received by Memory Reception or Substitute Reception was lost files. Keep the machine plugged in and the main power switch on the display before pulling out the plug. However, if power is removed, contents of the Fax memory are lost , resend it . ❖ RDS (Remote Diagnostic System) If the machine has a problem, a service representative can be lost for Memory Transmission was deleted from memory, a Power Failure Report is automatically printed...
... a document received by Memory Reception or Substitute Reception was lost files. Keep the machine plugged in and the main power switch on the display before pulling out the plug. However, if power is removed, contents of the Fax memory are lost , resend it . ❖ RDS (Remote Diagnostic System) If the machine has a problem, a service representative can be lost for Memory Transmission was deleted from memory, a Power Failure Report is automatically printed...
Troubleshooting Guide
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... \DRIVERS\RPCS\WIN2K_XP. A On the [Start] menu, click [Printers and Faxes]. B Double-click the Add Printer icon. The message number 58 or 34 indicates that the printer driver cannot be installed using [Add Printer] or [Install Printer]. Windows 95/98/Me, Windows 2000 or Windows NT 4.0 This section describes the procedure under Windows XP Professional or Windows Server 2003. A On the [Start] menu, point to quit. 37 If the installer starts, click [Cancel] to [Settings], and then click [Printers]. Troubleshooting When Using the Printer Function...
... \DRIVERS\RPCS\WIN2K_XP. A On the [Start] menu, click [Printers and Faxes]. B Double-click the Add Printer icon. The message number 58 or 34 indicates that the printer driver cannot be installed using [Add Printer] or [Install Printer]. Windows 95/98/Me, Windows 2000 or Windows NT 4.0 This section describes the procedure under Windows XP Professional or Windows Server 2003. A On the [Start] menu, point to quit. 37 If the installer starts, click [Cancel] to [Settings], and then click [Printers]. Troubleshooting When Using the Printer Function...
Troubleshooting Guide
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Reference Before turning the main power off the main power switch, and back on again. The machine is resetting the print job. The machine is printing. Hex Dump Mode In Hex Dump mode, the machine prints received data in the IEEE 802.11b board. Message Problem:Wireless card Cause An error may have occurred in the IEEE 802.11b card. The machine is waiting for a few seconds. To start printing, switch the machine online by pressing the {Online} Key. This message may...
Reference Before turning the main power off the main power switch, and back on again. The machine is resetting the print job. The machine is printing. Hex Dump Mode In Hex Dump mode, the machine prints received data in the IEEE 802.11b board. Message Problem:Wireless card Cause An error may have occurred in the IEEE 802.11b card. The machine is waiting for a few seconds. To start printing, switch the machine online by pressing the {Online} Key. This message may...
Troubleshooting Guide
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... number of PCL or PostScript3 list display has been exceeded. and password. • The machine currently cannot • Contact the administrator. An error has occurred in the machine. ror allel interface board. settings. for duplex printing. Turn off the main power switch, and back on again. tray. NV-RAM Error An error has occurred in the par- If the message appears again, contact your login user name word entered is in use...
... number of PCL or PostScript3 list display has been exceeded. and password. • The machine currently cannot • Contact the administrator. An error has occurred in the machine. ror allel interface board. settings. for duplex printing. Turn off the main power switch, and back on again. tray. NV-RAM Error An error has occurred in the par- If the message appears again, contact your login user name word entered is in use...
Troubleshooting Guide
Page 48
..., replace it has a fastener, fasten that might result from a weak wireless signal. If the machine is off. turning on . See "Connecting to the Interfaces", General Settings Guide. Press the {Online} key. Problem Cause Printing does not start. If signal quality is poor, move the machine to "Offline". The power is operating in infrastructure mode.) Printing does not start. The type of interface cable you should use the correct one. Troubleshooting When Using the Printer Function When...
..., replace it has a fastener, fasten that might result from a weak wireless signal. If the machine is off. turning on . See "Connecting to the Interfaces", General Settings Guide. Press the {Online} key. Problem Cause Printing does not start. If signal quality is poor, move the machine to "Offline". The power is operating in infrastructure mode.) Printing does not start. The type of interface cable you should use the correct one. Troubleshooting When Using the Printer Function When...
Troubleshooting Guide
Page 49
...start . The login user name, password, or Check the login user name, password, driver encryption key is correct. or driver encryption key is invalid. The status indicator of the control panel. Updating the destination list. A mechanical error might have bled. occurred. See "Turning On the Power", About This Machine. ed to check the print port, see "Confirming the Connection Method", Printer Reference. • When it is operating in Adhoc mode. Printing does not start , contact your service representative. See "Network Settings", General Settings Guide...
...start . The login user name, password, or Check the login user name, password, driver encryption key is correct. or driver encryption key is invalid. The status indicator of the control panel. Updating the destination list. A mechanical error might have bled. occurred. See "Turning On the Power", About This Machine. ed to check the print port, see "Confirming the Connection Method", Printer Reference. • When it is operating in Adhoc mode. Printing does not start , contact your service representative. See "Network Settings", General Settings Guide...
Troubleshooting Guide
Page 52
... printer driver Help. 46 The machine is Use the machine's printer driver and check the machine is not enabled. fers from the display. See "Copy Paper", About This Machine. resume printing. It takes too The machine much time to large or com- The option setup in printer properties is not configured when bidirectional transmission is fers from the selected tray. See the printer driver Help. Use of print quality and other problems. Use manufacturer-genuine toner. A non-Windows OS is failed or cancelled data remaining. Print...
... printer driver Help. 46 The machine is Use the machine's printer driver and check the machine is not enabled. fers from the display. See "Copy Paper", About This Machine. resume printing. It takes too The machine much time to large or com- The option setup in printer properties is not configured when bidirectional transmission is fers from the selected tray. See the printer driver Help. Use of print quality and other problems. Use manufacturer-genuine toner. A non-Windows OS is failed or cancelled data remaining. Print...
Troubleshooting Guide
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... a while. See the printer driver Help. 4 49 Processing time ble delay between might be set the printer driver to print without using the graphics command. Making the following setting on the print start instruction and actual printing. "Sleep mode" ble delay between depends on the printer driver may reduce the computer's workload. See "Timer Settings", General Settings Guide and "ENERGY STAR Program", About This Machine. If you want to print accurately, set . struction and actu...
... a while. See the printer driver Help. 4 49 Processing time ble delay between might be set the printer driver to print without using the graphics command. Making the following setting on the print start instruction and actual printing. "Sleep mode" ble delay between depends on the printer driver may reduce the computer's workload. See "Timer Settings", General Settings Guide and "ENERGY STAR Program", About This Machine. If you want to print accurately, set . struction and actu...
Troubleshooting Guide
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... machine. Troubleshooting When Using the Printer Function 4 50 Problem Cause Solution Page layout is selected for [Signal Control]. Adjust the [Printable area:] setting in the [Printer Configuration...] dialog box on the [Print Quality] tab in the RPCS printer driver. Photo images are printed as expected. Solid lines are coarse. Dither patterns do not match. The print job is not canceled even when the machine is not working. If you cannot load paper of the printer driver. See the printer driver Help...
... machine. Troubleshooting When Using the Printer Function 4 50 Problem Cause Solution Page layout is selected for [Signal Control]. Adjust the [Printable area:] setting in the [Printer Configuration...] dialog box on the [Print Quality] tab in the RPCS printer driver. Photo images are printed as expected. Solid lines are coarse. Dither patterns do not match. The print job is not canceled even when the machine is not working. If you cannot load paper of the printer driver. See the printer driver Help...
Troubleshooting Guide
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... bypass tray. When using duplex printing, make settings to [On] on the System Settings menu. cannot be entered from the computer, but printing did not start. If a different paper size and orientation are not made. Duplex printing is Duplex printing Change the Paper Type setting for tings Guide. The correct application or printer driver settings are set . User code management may have been set , select the same size and orientation. Other Printing Problems Problem Cause Solution Duplex printing is malfunctioning. User Authentication may have loaded thick paper , OHP...
... bypass tray. When using duplex printing, make settings to [On] on the System Settings menu. cannot be entered from the computer, but printing did not start. If a different paper size and orientation are not made. Duplex printing is Duplex printing Change the Paper Type setting for tings Guide. The correct application or printer driver settings are set . User code management may have been set , select the same size and orientation. Other Printing Problems Problem Cause Solution Duplex printing is malfunctioning. User Authentication may have loaded thick paper , OHP...
Troubleshooting Guide
Page 68
... the machine's protocol. Check the network Access Mask settings in memory. ea. • Reset the scan size. • Lower the resolution. • Set with scanning. scanning cannot be due to the network correctly. • Check the previously used used for the previous scan is turned previous scan. • The machine is not er switch of the scanner used used for the set . Contact the administrator. See "Network Settings", General Settings Guide and "Remote Maintenance by telnet", Network Guide. • Select the scanner used instead. An access...
... the machine's protocol. Check the network Access Mask settings in memory. ea. • Reset the scan size. • Lower the resolution. • Set with scanning. scanning cannot be due to the network correctly. • Check the previously used used for the previous scan is turned previous scan. • The machine is not er switch of the scanner used used for the set . Contact the administrator. See "Network Settings", General Settings Guide and "Remote Maintenance by telnet", Network Guide. • Select the scanner used instead. An access...
Troubleshooting Guide
Page 90
... a cool, dry place free from direct sunlight. ❒ Store on the display panel, replace the toner. ❒ Store the toner bottles in toner leakage. ❒ Do not shake the removed toner bottle. This will set the toner into your clothes or skin when removing a paper jam or replacing toner. R CAUTION: • If toner or used toner is shown on a flat surface. ❒ Do not repeatedly install and remove toner bottles. Consult a doctor...
... a cool, dry place free from direct sunlight. ❒ Store on the display panel, replace the toner. ❒ Store the toner bottles in toner leakage. ❒ Do not shake the removed toner bottle. This will set the toner into your clothes or skin when removing a paper jam or replacing toner. R CAUTION: • If toner or used toner is shown on a flat surface. ❒ Do not repeatedly install and remove toner bottles. Consult a doctor...
Troubleshooting Guide
Page 105
... F Fax error report, 34 Function status indicator, 5 I Image is dirty, 45 Indicators, 3 Inserting Toner, 85 L Letterhead paper, 68 Limit mark, 65, 71 Loaded paper orientation, 68 Loading Paper into the Optional Paper Tray Unit, 67 Loading Paper into the Paper Trays, 65 Load Paper indicator, 3 Lock button, 71, 79 M Main power switch, 35 Meaning of beep patterns, 4 Memory is full, 17, 33 Multi-accessing, 9 N Network cannot be browsed, 54 Network Delivery, 54 Network Delivery function cannot be used, 54 No scan image, 53 O Operation Switch indicator...
... F Fax error report, 34 Function status indicator, 5 I Image is dirty, 45 Indicators, 3 Inserting Toner, 85 L Letterhead paper, 68 Limit mark, 65, 71 Loaded paper orientation, 68 Loading Paper into the Optional Paper Tray Unit, 67 Loading Paper into the Paper Trays, 65 Load Paper indicator, 3 Lock button, 71, 79 M Main power switch, 35 Meaning of beep patterns, 4 Memory is full, 17, 33 Multi-accessing, 9 N Network cannot be browsed, 54 Network Delivery, 54 Network Delivery function cannot be used, 54 No scan image, 53 O Operation Switch indicator...
Troubleshooting Guide
Page 106
... image not copied, 13 Password not correct, 6 Power Connection, 95 Power Failure Report, 35 Power indicator, 35 Power supply, 95 Precautions when locating the machine, 93 Precautions when moving the machine, 94 Printed image is different from computer display, 45 Printed image is faded, 45 Printed image is in wrong orientation, 45 Printer driver installation, 37 Printing, 29 Printing does not start, 42 R RDS (Remote Diagnostic System), 35 Reception, 29 Release button, 71 Removing Jammed Paper, 89 Replacing Toner, 85 Reverse side...
... image not copied, 13 Password not correct, 6 Power Connection, 95 Power Failure Report, 35 Power indicator, 35 Power supply, 95 Precautions when locating the machine, 93 Precautions when moving the machine, 94 Printed image is different from computer display, 45 Printed image is faded, 45 Printed image is in wrong orientation, 45 Printer driver installation, 37 Printing, 29 Printing does not start, 42 R RDS (Remote Diagnostic System), 35 Reception, 29 Release button, 71 Removing Jammed Paper, 89 Replacing Toner, 85 Reverse side...
