Troubleshooting Guide
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For safe and correct use, be sure to read the Safety Information in "About This Machine" before you use this manual carefully before using the machine. Operating Instructions Troubleshooting 1 When the Machine Does Not Operate As Wanted 2 Troubleshooting When Using the Copy Function 3 Troubleshooting When Using the Facsimile Function 4 Troubleshooting When Using the Printer Function 5 Troubleshooting When Using the Scanner Function 6 Adding Paper and Replacing Toner 7 Clearing Misfeeds 8 Remarks Read this machine and keep it handy for future reference.
For safe and correct use, be sure to read the Safety Information in "About This Machine" before you use this manual carefully before using the machine. Operating Instructions Troubleshooting 1 When the Machine Does Not Operate As Wanted 2 Troubleshooting When Using the Copy Function 3 Troubleshooting When Using the Facsimile Function 4 Troubleshooting When Using the Printer Function 5 Troubleshooting When Using the Scanner Function 6 Adding Paper and Replacing Toner 7 Clearing Misfeeds 8 Remarks Read this machine and keep it handy for future reference.
Troubleshooting Guide
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... this manual before using the machine, how to enter text, and how to place originals. ❖ Facsimile Reference Explains Facsimile functions and operations. ❖ Printer Reference Explains Printer functions and operations. ❖ Scanner Reference Explains Scanner functions and operations. It explains security functions that are in order to this manual for explanations...
... this manual before using the machine, how to enter text, and how to place originals. ❖ Facsimile Reference Explains Facsimile functions and operations. ❖ Printer Reference Explains Printer functions and operations. ❖ Scanner Reference Explains Scanner functions and operations. It explains security functions that are in order to this manual for explanations...
Troubleshooting Guide
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... might also differ slightly from those of this machine. ❖ Other manuals • Quick Reference Copy Guide • Quick Reference Fax Guide • Quick Reference Printer Guide • Quick Reference Scanner Guide • PostScript3 Supplement • UNIX Supplement • Manuals for DeskTopBinder Lite • DeskTopBinder Lite Setup Guide • DeskTopBinder Introduction...
... might also differ slightly from those of this machine. ❖ Other manuals • Quick Reference Copy Guide • Quick Reference Fax Guide • Quick Reference Printer Guide • Quick Reference Scanner Guide • PostScript3 Supplement • UNIX Supplement • Manuals for DeskTopBinder Lite • DeskTopBinder Lite Setup Guide • DeskTopBinder Introduction...
Troubleshooting Guide
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... As Wanted 29 When Memory Is Full 33 When an Error Report Is Printed 34 Turning Off the Main Power / In the Event of the Printer Driver .........37 Windows 95/98/Me, Windows 2000 or Windows NT 4.0 37 Windows XP Professional or Windows Server 2003 37 Windows XP Home Edition 38... 11 When You Cannot Make Clear Copies 13 When You Cannot Make Copies As Wanted 15 When Memory Is Full 17 3. Troubleshooting When Using the Printer Function When a Message Is Displayed during Installation of Power Failure 35 When an Error Occurs Using Internet Fax 36 Error Mail Notification 36 Error Report...
... As Wanted 29 When Memory Is Full 33 When an Error Report Is Printed 34 Turning Off the Main Power / In the Event of the Printer Driver .........37 Windows 95/98/Me, Windows 2000 or Windows NT 4.0 37 Windows XP Professional or Windows Server 2003 37 Windows XP Home Edition 38... 11 When You Cannot Make Clear Copies 13 When You Cannot Make Copies As Wanted 15 When Memory Is Full 17 3. Troubleshooting When Using the Printer Function When a Message Is Displayed during Installation of Power Failure 35 When an Error Occurs Using Internet Fax 36 Error Mail Notification 36 Error Report...
Troubleshooting Guide
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... out. See p.65 "Loading Paper". Reference p.11 "Troubleshooting When Using the Copy Function" p.19 "Troubleshooting When Using the Facsimile Function" p.37 "Troubleshooting When Using the Printer Function" p.53 "Troubleshooting When Using the Scanner Function" 5 pears on the display panel, and then refer to the network. • Check the displayed message and...
... out. See p.65 "Loading Paper". Reference p.11 "Troubleshooting When Using the Copy Function" p.19 "Troubleshooting When Using the Facsimile Function" p.37 "Troubleshooting When Using the Printer Function" p.53 "Troubleshooting When Using the Scanner Function" 5 pears on the display panel, and then refer to the network. • Check the displayed message and...
Troubleshooting Guide
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... of a size not shown on the reverse incorrectly. Cannot print in the by user man- Enter the user code (up , and into Tray 1-4 with the printer driver. ap- pears, and printing is displayed. When You Have Problems Operating the Machine Problem Cause Solution Original images are locked. The tray's side fences...
... of a size not shown on the reverse incorrectly. Cannot print in the by user man- Enter the user code (up , and into Tray 1-4 with the printer driver. ap- pears, and printing is displayed. When You Have Problems Operating the Machine Problem Cause Solution Original images are locked. The tray's side fences...
Troubleshooting Guide
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...215; Transmission Operation Scanning an Original for Memory Transmission Memory Transmission Transmission Operation Using the control panel Copying TWAIN Scanner Printer Facsimile Print Reception Transmission Mode before you can interrupt the current job with the function keys to proceed to a ...subsequent job. ...means that another job will automatically start after you select Copy Facsimile Transmission Printer Scanner Reception Print TWAIN Using the control panel Scanning Scanning Printing Receive Data Printing Received Data Memory Reception Immediate ...
...215; Transmission Operation Scanning an Original for Memory Transmission Memory Transmission Transmission Operation Using the control panel Copying TWAIN Scanner Printer Facsimile Print Reception Transmission Mode before you can interrupt the current job with the function keys to proceed to a ...subsequent job. ...means that another job will automatically start after you select Copy Facsimile Transmission Printer Scanner Reception Print TWAIN Using the control panel Scanning Scanning Printing Receive Data Printing Received Data Memory Reception Immediate ...
Troubleshooting Guide
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...XP Professional or Windows Server 2003. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. B Click [Add a printer]. C Follow the instructions in Add Printer Wizard. A On the [Start] menu, click [Printers and Faxes]. A On the [Start] menu... Installation of the RPCS printer driver is on a CD-ROM, the location of the Printer Driver This section describes what to quit. 4. The message number 58 or 34 indicates that the printer driver cannot be installed using [Add Printer] or [Install Printer]. Windows XP Professional or...
...XP Professional or Windows Server 2003. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. B Click [Add a printer]. C Follow the instructions in Add Printer Wizard. A On the [Start] menu, click [Printers and Faxes]. A On the [Start] menu... Installation of the RPCS printer driver is on a CD-ROM, the location of the Printer Driver This section describes what to quit. 4. The message number 58 or 34 indicates that the printer driver cannot be installed using [Add Printer] or [Install Printer]. Windows XP Professional or...
Troubleshooting Guide
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B Click [Add a Printer]. C Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. A On the [Start] menu, click [Printers and Faxes]. Troubleshooting When Using the Printer Function Windows XP Home Edition This section describes the procedure under Windows XP Home Edition. If the installer starts, click [Cancel] to quit. 4 38
B Click [Add a Printer]. C Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. A On the [Start] menu, click [Printers and Faxes]. Troubleshooting When Using the Printer Function Windows XP Home Edition This section describes the procedure under Windows XP Home Edition. If the installer starts, click [Cancel] to quit. 4 38
Troubleshooting Guide
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... printing. Turn off the main power switch, and back on again. Contact your sales or service representative. Printer Font Er- Memory Overflow Maximum capacity of [Resolution] in the printer driver, or select [Font Priority] in the USB interface. Reduce the value of PCL or PostScript3 list ...decrease the number of files sent to select another function, such as the finished using that. For details about the tray settings, see "Printer Features", General Settings Guide). Ethernet Board An error has occurred in the font ror. Turn off the main power switch, and back on...
... printing. Turn off the main power switch, and back on again. Contact your sales or service representative. Printer Font Er- Memory Overflow Maximum capacity of [Resolution] in the printer driver, or select [Font Priority] in the USB interface. Reduce the value of PCL or PostScript3 list ...decrease the number of files sent to select another function, such as the finished using that. For details about the tray settings, see "Printer Features", General Settings Guide). Ethernet Board An error has occurred in the font ror. Turn off the main power switch, and back on...
Troubleshooting Guide
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A Press the {User Tools/Counter} key. 4 ASB033S B Select [Printer Features] using {U} or {T}, and then press the {OK} key. An error log is deleted. 41 D Select [Error Log] using {U} or {T}, and then press the {OK} ...
A Press the {User Tools/Counter} key. 4 ASB033S B Select [Printer Features] using {U} or {T}, and then press the {OK} key. An error log is deleted. 41 D Select [Error Log] using {U} or {T}, and then press the {OK} ...
Troubleshooting Guide
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... {U} or {T}. See "Connecting to the Interfaces", General Settings Guide. Printing does not start . Solution Check the cable is not connected correctly. Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start even after the machine was connected Connect the interface cable before...
... {U} or {T}. See "Connecting to the Interfaces", General Settings Guide. Printing does not start . Solution Check the cable is not connected correctly. Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start even after the machine was connected Connect the interface cable before...
Troubleshooting Guide
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... possible while this message is networked with the administrator. Contact your service representative. 4 43 ed to check the print port, see "Confirming the Connection Method", Printer Reference. • When it is displayed. Check the error message on the dis- Reselect destination(s) or sender's name later. Do not switch off and back...
... possible while this message is networked with the administrator. Contact your service representative. 4 43 ed to check the print port, see "Confirming the Connection Method", Printer Reference. • When it is displayed. Check the error message on the dis- Reselect destination(s) or sender's name later. Do not switch off and back...
Troubleshooting Guide
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...selected. 44 On the [File] menu, click [Properties]. On the [File] menu, click [Properties]. C Click the [Ports] tab. B Click [Printers and Other Hardware]. F In the [Print to the following port(s)] list, confirm the correct port is connected to LPT1 or LPT2. When it to ... it is correct. C Click the [Details] tab. For Windows XP Professional or Windows Server 2003 A Click the [Start] button, and then click [Printers and Faxes]. For Windows XP Home Edition A Click the [Start] button, and then click [Control Panel]. For Windows 2000 or Windows NT 4.0 A ...
...selected. 44 On the [File] menu, click [Properties]. On the [File] menu, click [Properties]. C Click the [Ports] tab. B Click [Printers and Other Hardware]. F In the [Print to the following port(s)] list, confirm the correct port is connected to LPT1 or LPT2. When it to ... it is correct. C Click the [Details] tab. For Windows XP Professional or Windows Server 2003 A Click the [Start] button, and then click [Printers and Faxes]. For Windows XP Home Edition A Click the [Start] button, and then click [Control Panel]. For Windows 2000 or Windows NT 4.0 A ...
Troubleshooting Guide
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...is suitable. See creased, curled, "Copy Paper", About This Machine. Before printing on a stable and level surface. faded. See the printer driver Help. Settings for problems that has been stored in faint print image. Printed images contain blots or are patchy. Check the paper ...or replace it. Printed images contain blots or are patchy. Printing on a level surface. See "Copy Paper", About This Machine. On the printer driver, under [Print Quality], [Level Color] is set on coarse paper or treated paper can damage the machine's internal components. Use supplier...
...is suitable. See creased, curled, "Copy Paper", About This Machine. Before printing on a stable and level surface. faded. See the printer driver Help. Settings for problems that has been stored in faint print image. Printed images contain blots or are patchy. Check the paper ...or replace it. Printed images contain blots or are patchy. Printing on a level surface. See "Copy Paper", About This Machine. On the printer driver, under [Print Quality], [Level Color] is set on coarse paper or treated paper can damage the machine's internal components. Use supplier...
Troubleshooting Guide
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...unsuitable. See "Copy Paper", About This Machine. To resume from the display. Optional components connected to was cancelled during printing. er", Printer Reference. 4 Print result dif- Characters differ The loaded pa- If the Data In indicator is blinking, data is not enabled. ...transmis- Set the desired input tray using Windows 95/98/Me, Windows 2000/XP, and Windows NT 4.0. printing. See the printer driver Help. Paper is dirty. Contact your service representative. Print result dif- Print result differs from Energy Saver mode, it ...
...unsuitable. See "Copy Paper", About This Machine. To resume from the display. Optional components connected to was cancelled during printing. er", Printer Reference. 4 Print result dif- Characters differ The loaded pa- If the Data In indicator is blinking, data is not enabled. ...transmis- Set the desired input tray using Windows 95/98/Me, Windows 2000/XP, and Windows NT 4.0. printing. See the printer driver Help. Paper is dirty. Contact your service representative. Print result dif- Print result differs from Energy Saver mode, it ...
Troubleshooting Guide
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... select [Change methods to see if an error has occurred. With certain functions, such as an image. Print ends mid-job. The correct printer driver settings are not made. • On the [Details...] tab, for the [Print priority according to that specified in EMF format]. •...; In the [Change User Settings] dialog box, on the computer display. See the printer driver Help. The printed image is different from certain applications, do not print. Quit any other applications. The correct page layout settings ...
... select [Change methods to see if an error has occurred. With certain functions, such as an image. Print ends mid-job. The correct printer driver settings are not made. • On the [Details...] tab, for the [Print priority according to that specified in EMF format]. •...; In the [Change User Settings] dialog box, on the computer display. See the printer driver Help. The printed image is different from certain applications, do not print. Quit any other applications. The correct page layout settings ...
Troubleshooting Guide
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...as the upper limit markings on frequently. See "Copy Paper", About This Machine. Machine. Set the machine's feed orientation and the printer driver's feed orientation accordingly. frequently. Misfeeds occur The paper is slanted. Machine. See "Copy Paper", About This frequently. thick or ..."Changing the Paper Size". Print is slanted. The tray's side fences might not be the same. Troubleshooting When Using the Printer Function Problem Cause Solution Print is slanted. Misfeeds occur The paper is Use paper that has been stored in the recommended temperature...
...as the upper limit markings on frequently. See "Copy Paper", About This Machine. Machine. Set the machine's feed orientation and the printer driver's feed orientation accordingly. frequently. Misfeeds occur The paper is slanted. Machine. See "Copy Paper", About This frequently. thick or ..."Changing the Paper Size". Print is slanted. The tray's side fences might not be the same. Troubleshooting When Using the Printer Function Problem Cause Solution Print is slanted. Misfeeds occur The paper is Use paper that has been stored in the recommended temperature...
Troubleshooting Guide
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... the following setting on the [Print Quality] tab in - For how to open the printing preferences dialog box, see "Setting Up the Printer Driver", Printer Reference. ❖ PCL 6/5e Select the lower value for the [Resolution] list on screen. Other Printing Problems Problem Cause Solution There is... has been in the [PostScript Output Option] list. [PostScript Output Option] is considera- struction and actu- See the printer driver Help. 4 49 If the printer driver is configured to use the graphics command, the graphics command from the machine is used to how they appear on the...
... the following setting on the [Print Quality] tab in - For how to open the printing preferences dialog box, see "Setting Up the Printer Driver", Printer Reference. ❖ PCL 6/5e Select the lower value for the [Resolution] list on screen. Other Printing Problems Problem Cause Solution There is... has been in the [PostScript Output Option] list. [PostScript Output Option] is considera- struction and actu- See the printer driver Help. 4 49 If the printer driver is configured to use the graphics command, the graphics command from the machine is used to how they appear on the...
Troubleshooting Guide
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... Make sure the application's paper size and orientation settings match those of the correct size, use the reduction function to offline status. Select [Printer Priority] for [Signal Control] in [Parallel Interface] in [Interface Settings] under [System Settings]. You may not fit on the [Print ... size and orientation are coarse. Images are incomplete, or excess pages are not recognized when using Win- Make the following settings with the printer driver: • Change the [Dithering:] setting on the [Image Adjustments] tab in the [Change User Settings] dialog box, on one...
... Make sure the application's paper size and orientation settings match those of the correct size, use the reduction function to offline status. Select [Printer Priority] for [Signal Control] in [Parallel Interface] in [Interface Settings] under [System Settings]. You may not fit on the [Print ... size and orientation are coarse. Images are incomplete, or excess pages are not recognized when using Win- Make the following settings with the printer driver: • Change the [Dithering:] setting on the [Image Adjustments] tab in the [Change User Settings] dialog box, on one...
