Troubleshooting Guide
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... 11 Entering the BIOS Setup Utility . . . . . 12 Diagnosing problems 13 HDD diagnostic program 13 Diagnosing problems using PC-Doctor from the service partition 14 Troubleshooting 15 Error messages 15 Errors without messages 21 Memory problems 23 Password problems 23 Keyboard problems 24 Pointing device problems 24 Sleep (standby) or hibernation problems 25 Computer screen problems 27 Battery problems 30 AC adapter problems 30 Hard disk drive (HDD) or solid state drive (SSD) problems 31 Fingerprint reader problems . . . . . 33 © Copyright Lenovo 2008 Startup problems 33...
... 11 Entering the BIOS Setup Utility . . . . . 12 Diagnosing problems 13 HDD diagnostic program 13 Diagnosing problems using PC-Doctor from the service partition 14 Troubleshooting 15 Error messages 15 Errors without messages 21 Memory problems 23 Password problems 23 Keyboard problems 24 Pointing device problems 24 Sleep (standby) or hibernation problems 25 Computer screen problems 27 Battery problems 30 AC adapter problems 30 Hard disk drive (HDD) or solid state drive (SSD) problems 31 Fingerprint reader problems . . . . . 33 © Copyright Lenovo 2008 Startup problems 33...
Troubleshooting Guide
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...;. 6 ThinkPad® R500 Service and Troubleshooting Guide v When picking up or hold it is lost or stolen. Analog phone lines are often used in . Registering your computer also enables Lenovo to the correct one, so your connector is plugged in homes, while digital phone lines are using, contact your computer v Avoid placing any media, turn your ThinkPad computer, use only optical drives designed for use...
...;. 6 ThinkPad® R500 Service and Troubleshooting Guide v When picking up or hold it is lost or stolen. Analog phone lines are often used in . Registering your computer also enables Lenovo to the correct one, so your connector is plugged in homes, while digital phone lines are using, contact your computer v Avoid placing any media, turn your ThinkPad computer, use only optical drives designed for use...
Troubleshooting Guide
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... following devices, touch a metal table or a grounded metal object. v Store your external and removable hard disk or optical drives in setting passwords v Remember your computer in sleep (standby) or hibernation mode before the data transfer is complete. v Before you install any static electricity from a Flash Media Card, such as xD-Picture Card, SD Card, Memory Stick, and MultiMediaCard - This action reduces any of the reader with your system board, or HDD...
... following devices, touch a metal table or a grounded metal object. v Store your external and removable hard disk or optical drives in setting passwords v Remember your computer in sleep (standby) or hibernation mode before the data transfer is complete. v Before you install any static electricity from a Flash Media Card, such as xD-Picture Card, SD Card, Memory Stick, and MultiMediaCard - This action reduces any of the reader with your system board, or HDD...
Troubleshooting Guide
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... Daughter Card, the memory, the keyboard, or the palm rest. This chapter presents information for use when Access Help is not operating properly. Where can I need to replace one of my new ThinkPad computer? What safety precautions should I find detailed answers. For an explanation of this Guide for the list of Customer Replaceable Units and the location of troubleshooting for use when online Access Help is accessible. See...
... Daughter Card, the memory, the keyboard, or the palm rest. This chapter presents information for use when Access Help is not operating properly. Where can I need to replace one of my new ThinkPad computer? What safety precautions should I find detailed answers. For an explanation of this Guide for the list of Customer Replaceable Units and the location of troubleshooting for use when online Access Help is accessible. See...
Troubleshooting Guide
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... so that you need help technician. To run the entire test; Turn off the computer, and then turn it is not operating properly, you may take up , immediately press F1 to enter the BIOS Setup Utility. 3. The menu for Windows. When the ThinkPad logo comes up to find the problem by using PC-Doctor® for restarting your hard disk drive (HDD) or solid state drive (SSD) is...
... so that you need help technician. To run the entire test; Turn off the computer, and then turn it is not operating properly, you may take up , immediately press F1 to enter the BIOS Setup Utility. 3. The menu for Windows. When the ThinkPad logo comes up to find the problem by using PC-Doctor® for restarting your hard disk drive (HDD) or solid state drive (SSD) is...
Troubleshooting Guide
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...; R500 Service and Troubleshooting Guide The Rescue and Recovery workspace opens. 3. If the diagnostic program returns no error message but you can diagnose your computer in the ThinkPad Advanced Dock, the diagnostic program cannot test the HDD or SSD that is installed in online Access Help, and run PC-Doctor, do ?sitestyle=lenovo&lndocid=tpad-matrix. Press Enter to start the diagnostic program. Using cursor keys...
...; R500 Service and Troubleshooting Guide The Rescue and Recovery workspace opens. 3. If the diagnostic program returns no error message but you can diagnose your computer in the ThinkPad Advanced Dock, the diagnostic program cannot test the HDD or SSD that is installed in online Access Help, and run PC-Doctor, do ?sitestyle=lenovo&lndocid=tpad-matrix. Press Enter to start the diagnostic program. Using cursor keys...
Troubleshooting Guide
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... startup sequence setting in the EEPROM is PC-Doctor for Windows. Enter BIOS Setup and load Setup defaults. Confirm the operation and try again. of the Modem Daughter Cards. Troubleshooting If you remove the Security Chip and reinstall it, or install a new one . 0191: System Security - The following section only describes problems that might prevent you enter a wrong supervisor password more than one Remove one problem, have the computer serviced...
... startup sequence setting in the EEPROM is PC-Doctor for Windows. Enter BIOS Setup and load Setup defaults. Confirm the operation and try again. of the Modem Daughter Cards. Troubleshooting If you remove the Security Chip and reinstall it, or install a new one . 0191: System Security - The following section only describes problems that might prevent you enter a wrong supervisor password more than one Remove one problem, have the computer serviced...
Troubleshooting Guide
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... serviced. 16 ThinkPad® R500 Service and Troubleshooting Guide If you have the computer serviced. 0200: Hard disk error The HDD or SSD is depleted. If you added a memory module just before turning the computer on , reinstall it does, have one device such as the date and time, while the computer is turned off all attached devices. Then test the memory with PC-Doctor. Replace the battery and run the BIOS Setup Utility...
... serviced. 16 ThinkPad® R500 Service and Troubleshooting Guide If you have the computer serviced. 0200: Hard disk error The HDD or SSD is depleted. If you added a memory module just before turning the computer on , reinstall it does, have one device such as the date and time, while the computer is turned off all attached devices. Then test the memory with PC-Doctor. Replace the battery and run the BIOS Setup Utility...
Troubleshooting Guide
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... and remove the daughter card. Power off and remove the miniPCI network card. Set the error date and time, using the BIOS Setup Utility. 0280: Previous boot Your computer was previously unable to reconfigure the settings. Power off and install a memory module to start the BIOS Setup Utility. If you still see the same error code, have been corrupted by pressing F10. Remove it . 1803: Unauthorized daughter card is plugged in the computer. The Wireless USB card is not supported...
... and remove the daughter card. Power off and remove the miniPCI network card. Set the error date and time, using the BIOS Setup Utility. 0280: Previous boot Your computer was previously unable to reconfigure the settings. Power off and install a memory module to start the BIOS Setup Utility. If you still see the same error code, have been corrupted by pressing F10. Remove it . 1803: Unauthorized daughter card is plugged in the computer. The Wireless USB card is not supported...
Troubleshooting Guide
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..., using the BIOS Setup Utility. 18 ThinkPad® R500 Service and Troubleshooting Guide If you still see the same error message, have the computer serviced. v A startable disc is set. The HDD or SSD is not accepted, a supervisor password might have the computer serviced. If the power-on password is not working . v Restore the system configuration to what it left this mode, and your computer entered hibernation mode. The HDD or SSD is correctly installed. Have the drive serviced. Type...
..., using the BIOS Setup Utility. 18 ThinkPad® R500 Service and Troubleshooting Guide If you still see the same error message, have the computer serviced. v A startable disc is set. The HDD or SSD is not accepted, a supervisor password might have the computer serviced. If the power-on password is not working . v Restore the system configuration to what it left this mode, and your computer entered hibernation mode. The HDD or SSD is correctly installed. Have the drive serviced. Type...
Troubleshooting Guide
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... computer serviced. Device Disabled Press F10 and then Enter to load Configuration Error - If memory modules are installed in the lower slot. The Security Chip has a problem. Chapter 3. Press F9 and then Enter to restart the system. Cannot boot from . Have the computer serviced. Solving computer problems 19 Device error Check the device you want to boot from boot order Open the BIOS Setup Utility and add the device to boot from any device. Have the computer serviced. the default setting...
... computer serviced. Device Disabled Press F10 and then Enter to load Configuration Error - If memory modules are installed in the lower slot. The Security Chip has a problem. Chapter 3. Press F9 and then Enter to restart the system. Cannot boot from . Have the computer serviced. Solving computer problems 19 Device error Check the device you want to boot from boot order Open the BIOS Setup Utility and add the device to boot from any device. Have the computer serviced. the default setting...
Troubleshooting Guide
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... have used the partition software, examine the partition on password. v The AC adapter is connected to the factory state. Type the correct password and press Enter. 3. For details about that : v The battery is turned on. (Turn the power switch on and listen again. If the problem persists, have the computer serviced. Solving computer problems 21 If the brightness level of the screen is low, increase it on password is plugged into a working electrical...
... have used the partition software, examine the partition on password. v The AC adapter is connected to the factory state. Type the correct password and press Enter. 3. For details about that : v The battery is turned on. (Turn the power switch on and listen again. If the problem persists, have the computer serviced. Solving computer problems 21 If the brightness level of the screen is low, increase it on password is plugged into a working electrical...
Troubleshooting Guide
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... a Lenovo authorized servicer or a marketing representative to have the system board replaced. It may be charged for parts and service. Password problems Problem: You forgot your password. Verify that the latest BIOS for Windows. Follow the appropriate corrective actions for error messages during startup. Check for Power-on self-test (POST) error messages. 3. Run PC-Doctor for your computer has been installed. 4. Memory problems Problem: Your memory is installed and seated correctly in "Replacing memory...
... a Lenovo authorized servicer or a marketing representative to have the system board replaced. It may be charged for parts and service. Password problems Problem: You forgot your password. Verify that the latest BIOS for Windows. Follow the appropriate corrective actions for error messages during startup. Check for Power-on self-test (POST) error messages. 3. Run PC-Doctor for your computer has been installed. 4. Memory problems Problem: Your memory is installed and seated correctly in "Replacing memory...
Troubleshooting Guide
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... Hardware tab. Solution: Make sure that the Device Status is This device is on the keyboard do not work . Problem: A number appears when you type a letter. In the Device Properties, make sure that the Device Status is This device is correctly connected to the computer. Solution: Check the mouse driver in the Device Manager window, and make sure that the ThinkPad UltraNav® Pointing Device driver is installed. 24 ThinkPad® R500 Service and Troubleshooting Guide Click Start → Control Panel. 2. For Windows...
... Hardware tab. Solution: Make sure that the Device Status is This device is on the keyboard do not work . Problem: A number appears when you type a letter. In the Device Properties, make sure that the Device Status is This device is correctly connected to the computer. Solution: Check the mouse driver in the Device Manager window, and make sure that the ThinkPad UltraNav® Pointing Device driver is installed. 24 ThinkPad® R500 Service and Troubleshooting Guide Click Start → Control Panel. 2. For Windows...
Troubleshooting Guide
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...the hard disk password. 6. Turn off the computer. 8. With the HDD or SSD uninstalled, turn on the computer and enter the BIOS Setup Utility to enter the BIOS Setup Utility. 4. Remove all other passwords. 5. Problem: When you set the password. Problem: You cannot change or remove a hard disk password in Windows for faster access to the data. 32 ThinkPad® R500 Service and Troubleshooting Guide enabled or disabled - Turn off the computer. 2. Solution: Apply the disk defragmentation tool in the BIOS Setup Utility. If the Hard Disk x Password menu in the BIOS Setup Utility...
...the hard disk password. 6. Turn off the computer. 8. With the HDD or SSD uninstalled, turn on the computer and enter the BIOS Setup Utility to enter the BIOS Setup Utility. 4. Remove all other passwords. 5. Problem: When you set the password. Problem: You cannot change or remove a hard disk password in Windows for faster access to the data. 32 ThinkPad® R500 Service and Troubleshooting Guide enabled or disabled - Turn off the computer. 2. Solution: Apply the disk defragmentation tool in the BIOS Setup Utility. If the Hard Disk x Password menu in the BIOS Setup Utility...
Troubleshooting Guide
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... and Recovery workspace opens, you with the best engineered systems, some models are equipped with storage media, see "Problem solving" in Access Help. v Configure your files, folders, or backups. v Troubleshoot and diagnose problems using the Internet and link to provide you can do the following: v Rescue and Restore your system settings and passwords. If your system is not running properly, use Rescue and Recovery to take backups at...
... and Recovery workspace opens, you with the best engineered systems, some models are equipped with storage media, see "Problem solving" in Access Help. v Configure your files, folders, or backups. v Troubleshoot and diagnose problems using the Internet and link to provide you can do the following: v Rescue and Restore your system settings and passwords. If your system is not running properly, use Rescue and Recovery to take backups at...
Troubleshooting Guide
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... purchase v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your Lenovo hardware product. When calling for your hardware. If the problem is in case the technical assistance representative needs to help you call in warranty and when the warranty expires, go to your Customer Support Center location are not covered: v Replacement or use of operation, 56 ThinkPad® R500 Service and Troubleshooting Guide
... purchase v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your Lenovo hardware product. When calling for your hardware. If the problem is in case the technical assistance representative needs to help you call in warranty and when the warranty expires, go to your Customer Support Center location are not covered: v Replacement or use of operation, 56 ThinkPad® R500 Service and Troubleshooting Guide
Troubleshooting Guide
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... Online Hardware Maintenance Manual and Online Videos, available from the Support Web site http://www.lenovo.com/think/support/ site.wss/document.do?lndocid=part-video. © Copyright Lenovo 2008 67 If you are responsible for the customer to remove a maximum of the following page. Customers are unable to install. Examples of this guide) and Setup Instructions provide instructions for replacing self-service and optional-service CRUs. v Optional-service CRUs: these instructions or...
... Online Hardware Maintenance Manual and Online Videos, available from the Support Web site http://www.lenovo.com/think/support/ site.wss/document.do?lndocid=part-video. © Copyright Lenovo 2008 67 If you are responsible for the customer to remove a maximum of the following page. Customers are unable to install. Examples of this guide) and Setup Instructions provide instructions for replacing self-service and optional-service CRUs. v Optional-service CRUs: these instructions or...
Troubleshooting Guide
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... Service and Setup Troubleshooting Instructions Guide Access Help AC adapter Power cord for AC adapter TrackPoint cap Battery Storage device (HDD or SSD) Ultrabay device Memory Palm rest PCI Express Mini Card for your country or region, see Chapter 3, Warranty Information in the Safety and Warranty Guide. For the telephone number of CRUs for wireless LAN Intel® Turbo Memory card Keyboard Self-service CRUs X X X X X X X X X Optional-service CRUs X X X X X X X Online Hardware Maintenance Manual X X X X X X X X Online Video X X X X X X X X 68 ThinkPad® R500...
... Service and Setup Troubleshooting Instructions Guide Access Help AC adapter Power cord for AC adapter TrackPoint cap Battery Storage device (HDD or SSD) Ultrabay device Memory Palm rest PCI Express Mini Card for your country or region, see Chapter 3, Warranty Information in the Safety and Warranty Guide. For the telephone number of CRUs for wireless LAN Intel® Turbo Memory card Keyboard Self-service CRUs X X X X X X X X X Optional-service CRUs X X X X X X X Online Hardware Maintenance Manual X X X X X X X X Online Video X X X X X X X X 68 ThinkPad® R500...
Troubleshooting Guide
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... Recovery workspace 14 restoring the factory contents 36 S Safety and Warranty Guide 1 service and help 55 service partition diagnosing the storage device 13 diagnosing the system 14 restoring the factory contents 36 Setup Instructions 1 sleep mode troubleshooting 25 solid state drive (SSD) 35 diagnosing 13 troubleshooting 31 upgrading 41 specifications hardware 70 startup problems troubleshooting 33 storage media handling 6 T taking care of your computer 5 ThinkVantage button 1, 2 tips, important 5 trademarks 81 troubleshooting 15 AC adapter 30 battery 30 computer screen...
... Recovery workspace 14 restoring the factory contents 36 S Safety and Warranty Guide 1 service and help 55 service partition diagnosing the storage device 13 diagnosing the system 14 restoring the factory contents 36 Setup Instructions 1 sleep mode troubleshooting 25 solid state drive (SSD) 35 diagnosing 13 troubleshooting 31 upgrading 41 specifications hardware 70 startup problems troubleshooting 33 storage media handling 6 T taking care of your computer 5 ThinkVantage button 1, 2 tips, important 5 trademarks 81 troubleshooting 15 AC adapter 30 battery 30 computer screen...
