Lenovo R500 - ThinkPad 2717 - Core 2 Duo 2.26 GHz Support and Manuals
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Popular Lenovo R500 Manual Pages
Troubleshooting Guide - Page 5
... PC-Doctor from the service partition 14 Troubleshooting 15 Error messages 15 Errors without messages 21 Memory problems 23 Password problems 23 Keyboard problems 24 Pointing device problems 24 Sleep (standby) or hibernation problems 25 Computer screen problems 27 Battery problems 30 AC adapter problems 30 Hard disk drive (HDD) or solid state drive (SSD) problems 31 Fingerprint reader...
Troubleshooting Guide - Page 20
... ThinkPad® R500 Service and Troubleshooting Guide Where can I find warranty information? v Date/Time: Set the date and time. v Startup: Set the startup device. v HDD diagnostic program: Run the diagnostic test of your computer. To protect yourself against accidental loss of the Customer Support Center nearest to enter the
BIOS Setup Utility. When the item you enter the password...
Troubleshooting Guide - Page 24
... the computer serviced.
16 ThinkPad® R500 Service and Troubleshooting Guide If you added a memory module just before turning the computer on the computer. Then test the memory with PC-Doctor.
0231: System RAM error
The system RAM failed. Otherwise press Esc to the correct connector. then make sure the drive is not disabled in the Startup menu.
021x: Keyboard error Make sure...
Troubleshooting Guide - Page 25
...
Message
Solution
0251: System CMOS checksum bad
The system CMOS might have the computer serviced.
1802: Unauthorized network card is plugged in - Power off and remove the daughter card.
If only
memory
one memory module is not supported on this computer. Remove it .
1805: Unauthorized Wireless USB card is not supported. Solving computer problems 17 Verify the configuration...
Troubleshooting Guide - Page 27
... beeps
Five beeps
If only one memory module is installed, make sure that they are installed correctly. Excluded from .
Have the computer serviced. The system board has a problem. Unable to load
Configuration Error -
If they are , and you want to boot order. The video function has a problem.
Device error Check the device you want to boot from device=C:\WINDOWS\EMM386.EXE RAM...
Troubleshooting Guide - Page 28
.... 0260: System timer error 0270: Real time clock error 02D0: System cache error 02F4: EISA CMOS not writable 02F5: DMA test failed 02F6: Software NMI failed 02F7: Fail-safe timer NMI failed Fan error Thermal sensing error
20 ThinkPad® R500 Service and Troubleshooting Guide If one of the supervisor password in the EEPROM is displayed on the screen, have the computer serviced: 0175: Bad...
Troubleshooting Guide - Page 32
...Solution: The numeric lock function is installed.
24 ThinkPad® R500 Service and Troubleshooting Guide
Select the Hardware tab. Click Start → Control Panel. 2. If keys on the keyboard still do not work. Problem: A number appears when you type a letter.
Solution: Make sure that the Device Status is This device is working properly. To disable it, press and hold Shift...
Troubleshooting Guide - Page 40
... press F1 to the data.
32 ThinkPad® R500 Service and Troubleshooting Guide Save the change or remove the hard disk password.
Problem: You cannot change or remove a hard disk password in the BIOS Setup Utility is grayed out and unavailable: 1.
Turn off the computer. 8. If the Hard Disk x Password menu in the BIOS Setup Utility. Turn off the computer. 2. Reinstall the HDD...
Troubleshooting Guide - Page 63
... Windows product. You can make working with installation of sources available from Lenovo to call for your computer, and learn about ThinkPad computers, what action is http://www.lenovo.com/think /support. The following services are available via Web download (connection charges may apply) or via a disc. Calling the Customer Support Center
If you have a hardware problem...
Troubleshooting Guide - Page 64
... format FRU XXXXXXX v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of the Lenovo Limited Warranty that apply to your Customer Support Center location are available to help you call...
Troubleshooting Guide - Page 72
... or at your product and
64 ThinkPad® R500 Service and Troubleshooting Guide Customer Replaceable Unit (″CRU″) Service
Under CRU Service, your Service Provider will either repair or exchange the product at http://www.lenovo.com/CRUs. An optional service offering may require some products, certain repairs may be repaired or exchanged at any time upon request...
Troubleshooting Guide - Page 75
... computer parts that are the AC adapter, the power cord, the battery, and the hard drive. There are two types of CRU are concealed by an access panel, which is visible. CRU URL offers three options: auto detect, "key in the table on the following additional resources: v The Online Hardware Maintenance Manual and Online Videos, available
from the Support Web site...
Troubleshooting Guide - Page 76
...parts provided by Lenovo.
For the telephone number of CRUs for wireless LAN Intel® Turbo Memory card Keyboard
Self-service CRUs X X
X
X
X
X
X
X
X
Optional-service CRUs
X
X
X
X
X
X X
Online Hardware Maintenance Manual
X X X
X X X
X X
Online Video
X X X X X X X X
68 ThinkPad® R500 Service and Troubleshooting Guide
Service and
Setup
Troubleshooting Instructions...
Troubleshooting Guide - Page 91
... Recovery workspace 14 restoring the factory contents 36
S
Safety and Warranty Guide 1 service and help 55 service partition
diagnosing the storage device 13
diagnosing the system 14 restoring the factory contents 36 Setup Instructions 1 sleep mode troubleshooting 25 solid state drive (SSD) 35 diagnosing 13 troubleshooting 31 upgrading 41 specifications hardware 70 startup problems troubleshooting...
Troubleshooting Guide - Page 92
troubleshooting (continued) error messages 15 errors without messages 21 fingerprint reader 33 keyboard 24 memory 23 password 23 pointing device 24 sleep or hibernation 25 startup problems 33 storage device 31
U
upgrading devices 39
W
warranty information 63 Web help 55 worldwide support telephone
list 57
84 ThinkPad® R500 Service and Troubleshooting Guide
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