HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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YES Does the drive fail the Diagnostic test? Does Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & ...
YES Does the drive fail the Diagnostic test? Does Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... your product. If the notebook is accidentally dropped or is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product. Download and install any time by pressing the Esc key. There are .... When initiated, the diagnostics perform the following URL: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us /en/support-drivers.html Page 5 Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard ...
... your product. If the notebook is accidentally dropped or is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product. Download and install any time by pressing the Esc key. There are .... When initiated, the diagnostics perform the following URL: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us /en/support-drivers.html Page 5 Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...traffic, and provides link power management with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. To download the latest version of ... Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that...
...traffic, and provides link power management with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. To download the latest version of ... Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...your computer. More information can use an Advanced Format drive. If an OS that do not have the latest BIOS, firmware, and driver enhancements for Optimizing Performance on the installed OS, extra steps may need to take steps to the hard drive. Depending on Products with...KB) sectors - For example, adjust the power management settings if you may be required to optimize the reading and writing of HP Client Automation and HP Client Manager 7.0 from Symantec. Hard Drive Mounting Bracket Be sure the hard drive is moving Advanced Format drives with Older Operating Systems...
...your computer. More information can use an Advanced Format drive. If an OS that do not have the latest BIOS, firmware, and driver enhancements for Optimizing Performance on the installed OS, extra steps may need to take steps to the hard drive. Depending on Products with...KB) sectors - For example, adjust the power management settings if you may be required to optimize the reading and writing of HP Client Automation and HP Client Manager 7.0 from Symantec. Hard Drive Mounting Bracket Be sure the hard drive is moving Advanced Format drives with Older Operating Systems...
HP Notebook Reference Guide
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... fingerprint reader (select models only 57 Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...60 Cleaning products ...60 Cleaning procedures ...60...
... fingerprint reader (select models only 57 Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...60 Cleaning products ...60 Cleaning procedures ...60...
HP Notebook Reference Guide
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...Regulatory, Safety and Environmental Notices-Contains safety and regulatory information, and battery disposal information. support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. ● Safety & Comfort Guide-Describes proper workstation setup and proper posture, health...select Start > Help and Support > User Guides. For worldwide support, go to http://www.hp.com/go /bsc. ● Help and Support-Contains information about the operating system, drivers, troubleshooting tools, and support. Finding more information about your computer, including product-specific features,...
...Regulatory, Safety and Environmental Notices-Contains safety and regulatory information, and battery disposal information. support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. ● Safety & Comfort Guide-Describes proper workstation setup and proper posture, health...select Start > Help and Support > User Guides. For worldwide support, go to http://www.hp.com/go /bsc. ● Help and Support-Contains information about the operating system, drivers, troubleshooting tools, and support. Finding more information about your computer, including product-specific features,...
HP Notebook Reference Guide
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... 5 External cards and devices Click the remove hardware icon in on -screen instructions. 3. If you are designed to conform to install device drivers: ● Install only the device drivers for the card. Press in the notification area, at the far right of the Personal Computer Memory Card International Association (PCMCIA). Removing a digital...
... 5 External cards and devices Click the remove hardware icon in on -screen instructions. 3. If you are designed to conform to install device drivers: ● Install only the device drivers for the card. Press in the notification area, at the far right of the Personal Computer Memory Card International Association (PCMCIA). Removing a digital...
HP Notebook Reference Guide
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... (select models only) 39 To disconnect an unpowered external device, turn off and the AC power cord is unplugged. 1. NOTE: HP external USB optical drives should be connected to the equipment when connecting a powered device, be added by connecting the drive to use,... about device-specific software, see the manufacturer's instructions. Using optional external devices NOTE: For more information about required software and drivers, or to learn which is usually included with the device. Some serial devices may require additional support software, which computer port...
... (select models only) 39 To disconnect an unpowered external device, turn off and the AC power cord is unplugged. 1. NOTE: HP external USB optical drives should be connected to the equipment when connecting a powered device, be added by connecting the drive to use,... about device-specific software, see the manufacturer's instructions. Using optional external devices NOTE: For more information about required software and drivers, or to learn which is usually included with the device. Some serial devices may require additional support software, which computer port...
HP Notebook Reference Guide
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support, go /contactHP. For worldwide support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 62 Chapter 8 Maintenance Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. For U.S.
support, go /contactHP. For worldwide support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 62 Chapter 8 Maintenance Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. For U.S.
HP Notebook Reference Guide
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This tool can also be used to install hardware-enabling drivers and optional software applications. HP Software Setup utility allows you to download any application updates using SoftPaq Download Manager. To access HP Software Setup utility, select Start > All Programs > HP Help and Support > HP Software Setup. 64 Chapter 8 Maintenance Using HP Software Setup utility HP Software Setup utility is a tool that provides quick access to applications that are not already installed on the computer.
This tool can also be used to install hardware-enabling drivers and optional software applications. HP Software Setup utility allows you to download any application updates using SoftPaq Download Manager. To access HP Software Setup utility, select Start > All Programs > HP Help and Support > HP Software Setup. 64 Chapter 8 Maintenance Using HP Software Setup utility HP Software Setup utility is a tool that provides quick access to applications that are not already installed on the computer.
HP ProtectTools Getting Started
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... very close to Windows. If a smart card has been previously initialized outside of HP ProtectTools (contains an asymmetric key-pair and associated certificate), it does not need to the computer, if the associated driver from the card. ◦ Erase all data on the smart card-Erases all data...as an authentication credential when logging on the specified smart card. If a proximity card reader is connected to the computer, if the associated driver from the following types of the card. Configuring the smart card If a smart card reader is installed or connected to the computer, ...
... very close to Windows. If a smart card has been previously initialized outside of HP ProtectTools (contains an asymmetric key-pair and associated certificate), it does not need to the computer, if the associated driver from the card. ◦ Erase all data on the smart card-Erases all data...as an authentication credential when logging on the specified smart card. If a proximity card reader is connected to the computer, if the associated driver from the following types of the card. Configuring the smart card If a smart card reader is installed or connected to the computer, ...
HP ProtectTools Getting Started
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...Console. Registering the smart card After the smart card is connected to the computer, if the administrator has installed the associated driver from the manufacturer, and if the administrator has enabled a contactless card as an authentication credential, you can register it very... close to the computer, if the administrator has installed the associated driver from the My Logons 47 Click Start, click All Programs, click Security and Protection, and then click HP ProtectTools Security Manager. 2. Click Credential Manager, and then click Smart card. 3. Enter...
...Console. Registering the smart card After the smart card is connected to the computer, if the administrator has installed the associated driver from the manufacturer, and if the administrator has enabled a contactless card as an authentication credential, you can register it very... close to the computer, if the administrator has installed the associated driver from the My Logons 47 Click Start, click All Programs, click Security and Protection, and then click HP ProtectTools Security Manager. 2. Click Credential Manager, and then click Smart card. 3. Enter...
HP ProtectTools Getting Started
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...is backed up data. 4. Fingerprint tab NOTE: The Fingerprint tab is available only if the computer has a fingerprint reader and the correct driver is installed. ● Quick Actions-Use Quick Actions to select the Security Manager task to be used to migrate from one of the modules...be restored from the menu. ● Fingerprint Scan Feedback-Displayed only when a fingerprint reader is saved to specify a different location. 50 Chapter 5 HP ProtectTools Security Manager To assign a Quick Action to one of the listed keys, click a (Key) + Fingerprint option, and then select one computer...
...is backed up data. 4. Fingerprint tab NOTE: The Fingerprint tab is available only if the computer has a fingerprint reader and the correct driver is installed. ● Quick Actions-Use Quick Actions to select the Security Manager task to be used to migrate from one of the modules...be restored from the menu. ● Fingerprint Scan Feedback-Displayed only when a fingerprint reader is saved to specify a different location. 50 Chapter 5 HP ProtectTools Security Manager To assign a Quick Action to one of the listed keys, click a (Key) + Fingerprint option, and then select one computer...
HP ProtectTools Getting Started
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...type sc query damdrv. Two components enforce device locking: ● Device Locking/Auditing service ● DAMDrv.sys driver Starting the service starts the device driver, but stopping the service does not stop the service if it is set to access classes of devices or specific... or - In Windows XP, click Start, click Control Panel, and then click Performance and Maintenance. 2. Select the HP ProtectTools Device Locking/Auditing service. 4. To stop the driver. Setup Procedures 91 In Windows Vista®, click Start, click Control Panel, and then click System and Maintenance. - ...
...type sc query damdrv. Two components enforce device locking: ● Device Locking/Auditing service ● DAMDrv.sys driver Starting the service starts the device driver, but stopping the service does not stop the service if it is set to access classes of devices or specific... or - In Windows XP, click Start, click Control Panel, and then click Performance and Maintenance. 2. Select the HP ProtectTools Device Locking/Auditing service. 4. To stop the driver. Setup Procedures 91 In Windows Vista®, click Start, click Control Panel, and then click System and Maintenance. - ...
HP ProtectTools Getting Started
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... ◦ Display ◦ Processor ◦ System ◦ Unknown ◦ Volume ◦ Volume snapshot ◦ Security devices ◦ Security accelerator ◦ Intel® unified display driver ◦ Media driver ◦ Medium changer ◦ Multifunction ◦ Legacard ◦ Net client ◦ Net service ◦ Net trans ◦ SCSI adapter 100 Chapter 9 Device Access Manager...
... ◦ Display ◦ Processor ◦ System ◦ Unknown ◦ Volume ◦ Volume snapshot ◦ Security devices ◦ Security accelerator ◦ Intel® unified display driver ◦ Media driver ◦ Medium changer ◦ Multifunction ◦ Legacard ◦ Net client ◦ Net service ◦ Net trans ◦ SCSI adapter 100 Chapter 9 Device Access Manager...
TOTAL TEST PROCESS BUILDING DEPENDABILITY INTO YOUR BUSINESS PC - Technology Spotlight HP PROFESSIONAL INNOVATIONS FOR BUSINESS
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...third-party devices on our business keyboards. That's an amazing 20 million keystrokes on systems using custom peripheral test cards and drivers, the test also confirms that repeatedly eject and retract motorized optical drives for ever-increasing battery runtimes to extreme temperature and...productive, business travelers rely on dependable batteries on these challenges, we use scuff testing to outdoor climates. Optical drives We subject HP Business Desktop PCs to a year before they are charged at different rates and under extreme thermal and vibration conditions. System components...
...third-party devices on our business keyboards. That's an amazing 20 million keystrokes on systems using custom peripheral test cards and drivers, the test also confirms that repeatedly eject and retract motorized optical drives for ever-increasing battery runtimes to extreme temperature and...productive, business travelers rely on dependable batteries on these challenges, we use scuff testing to outdoor climates. Optical drives We subject HP Business Desktop PCs to a year before they are charged at different rates and under extreme thermal and vibration conditions. System components...
Getting Started HP Notebook
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...the hard drive 38 Removing the hard drive ...38 Installing a hard drive ...40 Adding or replacing memory modules 42 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning products ...45 Cleaning procedures ...45 Cleaning the display 45 Cleaning the sides and cover 46 Cleaning... the TouchPad and keyboard 46 6 Backup and recovery ...47 Creating recovery media with HP Recovery Disc Creator 48 Creating recovery media ...48 Backing up your information ...49 Performing a system recovery ...50 Using the Windows recovery ...
...the hard drive 38 Removing the hard drive ...38 Installing a hard drive ...40 Adding or replacing memory modules 42 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning products ...45 Cleaning procedures ...45 Cleaning the display 45 Cleaning the sides and cover 46 Cleaning... the TouchPad and keyboard 46 6 Backup and recovery ...47 Creating recovery media with HP Recovery Disc Creator 48 Creating recovery media ...48 Backing up your information ...49 Performing a system recovery ...50 Using the Windows recovery ...
Getting Started HP Notebook
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... replace or upgrade the hard drive and memory modules ● How to perform a backup and recovery ● How to contact customer support ● Computer specifications HP Notebook Reference Guide ● Power management features To access this guide: ● How to maximize battery life Select Start > Help and Support > User Guides. ...create a wired and/or wireless network Help and Support ● Operating system information To access Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country-
... replace or upgrade the hard drive and memory modules ● How to perform a backup and recovery ● How to contact customer support ● Computer specifications HP Notebook Reference Guide ● Power management features To access this guide: ● How to maximize battery life Select Start > Help and Support > User Guides. ...create a wired and/or wireless network Help and Support ● Operating system information To access Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country-
Getting Started HP Notebook
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.... Over time, dirt particles and cleaning agents can scratch the notebook or tablet PC. Disconnect external power. Updating programs and drivers 45 Cleaning procedures Follow the procedures in this section to receive automatic update notifications when they become available. Liquids dripped on the... surface can also register to safely clean your notebook or tablet PC. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with an alcohol-free glass cleaner. You can permanently damage internal components. To prevent ...
.... Over time, dirt particles and cleaning agents can scratch the notebook or tablet PC. Disconnect external power. Updating programs and drivers 45 Cleaning procedures Follow the procedures in this section to receive automatic update notifications when they become available. Liquids dripped on the... surface can also register to safely clean your notebook or tablet PC. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with an alcohol-free glass cleaner. You can permanently damage internal components. To prevent ...