Reference Guide
Page 10
...not affect either the warranty to the customer. HP shall have other problems, including those defects that of the product being notified of the defect, refund the purchase price for the performance of the HP Limited Warranty in performance. 10. HP's Limited Warranty Statement is valid in Canada), ...OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. c. The customer may not apply to the customer or any HP support contract with such local law. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement ...
...not affect either the warranty to the customer. HP shall have other problems, including those defects that of the product being notified of the defect, refund the purchase price for the performance of the HP Limited Warranty in performance. 10. HP's Limited Warranty Statement is valid in Canada), ...OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. c. The customer may not apply to the customer or any HP support contract with such local law. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement ...
Full User Guide
Page 6
... for ink supplies ...60 11 Troubleshooting Error messages...61 Print cartridge error messages 61 Incorrect print cartridge or print cartridge missing 61 Print cartridge problem message 62 Print cartridge carriage is stuck 62 "Paper Mismatch" or "Paper Size" message 64 Out of paper...65 There was an error... Printer prints on multiple sheets at once 90 Photos do not print correctly...90 Check the paper tray...90 Check the printer properties 90 Problems with borderless documents 91 Borderless printing guidelines 91 Image is printed at an angle 91 Fading occurs on the edges of a photo 92...
... for ink supplies ...60 11 Troubleshooting Error messages...61 Print cartridge error messages 61 Incorrect print cartridge or print cartridge missing 61 Print cartridge problem message 62 Print cartridge carriage is stuck 62 "Paper Mismatch" or "Paper Size" message 64 Out of paper...65 There was an error... Printer prints on multiple sheets at once 90 Photos do not print correctly...90 Check the paper tray...90 Check the printer properties 90 Problems with borderless documents 91 Borderless printing guidelines 91 Image is printed at an angle 91 Fading occurs on the edges of a photo 92...
Full User Guide
Page 8
...details on how to operate the printer and use your computer. Learn how to use and replace the print cartridges. Learn how to the HP Deskjet D2500 Printer series Help. Learn how to locate information. Learn how to install and care for print cartridges, view how much ink is left to...sided printing. Learn how to connect the printer to a hardware or software problem. Find a solution to your computer and the printer together, see the following table and select an appropriate topic. Find out how to make the HP Deskjet the default printer, set the page order, print multiple pages on the...
...details on how to operate the printer and use your computer. Learn how to use and replace the print cartridges. Learn how to the HP Deskjet D2500 Printer series Help. Learn how to locate information. Learn how to install and care for print cartridges, view how much ink is left to...sided printing. Learn how to connect the printer to a hardware or software problem. Find a solution to your computer and the printer together, see the following table and select an appropriate topic. Find out how to make the HP Deskjet the default printer, set the page order, print multiple pages on the...
Full User Guide
Page 14
Resume button and light The Resume light flashes when an action is solved, press the Resume button to continue printing. 1 Resume button and light Print Cartridge Status lights The Print Cartridge Status lights are located on the control panel. 1 Print Cartridge Status lights Buttons and lights 11 Get started When the problem is required, such as loading paper or clearing a paper jam.
Resume button and light The Resume light flashes when an action is solved, press the Resume button to continue printing. 1 Resume button and light Print Cartridge Status lights The Print Cartridge Status lights are located on the control panel. 1 Print Cartridge Status lights Buttons and lights 11 Get started When the problem is required, such as loading paper or clearing a paper jam.
Full User Guide
Page 60
...be corrected by manually cleaning the print cartridge contacts. For more information, see Remove ink from your skin and clothing. Wipe the outside of the HP Deskjet with a soft cloth that will eventually appear. Keep all fluids away from the exterior 1. Noise is used in cold water and use any ...of debris can set the ink into the fabric. For more information, see Print quality is poor. The problem can cause ink streaks on your hands or clothing as you are having a problem with water. You need the following items to clean the print cartridges: • Distilled water (tap water...
...be corrected by manually cleaning the print cartridge contacts. For more information, see Remove ink from your skin and clothing. Wipe the outside of the HP Deskjet with a soft cloth that will eventually appear. Keep all fluids away from the exterior 1. Noise is used in cold water and use any ...of debris can set the ink into the fabric. For more information, see Print quality is poor. The problem can cause ink streaks on your hands or clothing as you are having a problem with water. You need the following items to clean the print cartridges: • Distilled water (tap water...
Full User Guide
Page 64
...cannot be used genuine HP cartridge • Original HP ink depleted • Low on or flashing • Printer does not print • Document prints slowly • Print cartridge problems • Paper problems • Photos do not print correctly • Problems with borderless documents &#...8226; Print quality is poor • Document is in the wrong slot • Non-HP print cartridges • Previously used in the...
...cannot be used genuine HP cartridge • Original HP ink depleted • Low on or flashing • Printer does not print • Document prints slowly • Print cartridge problems • Paper problems • Photos do not print correctly • Problems with borderless documents &#...8226; Print quality is poor • Document is in the wrong slot • Non-HP print cartridges • Previously used in the...
Full User Guide
Page 65
... cartridges Solution: Follow the prompts on the computer screen to continue. Previously used in Print cartridge carriage is a problem with HP printers to help you easily produce great results, time after time. Ink levels might not be covered under warranty. For more information, see Replace print ...
... cartridges Solution: Follow the prompts on the computer screen to continue. Previously used in Print cartridge carriage is a problem with HP printers to help you easily produce great results, time after time. Ink levels might not be covered under warranty. For more information, see Replace print ...
Full User Guide
Page 68
...meters (approximately 9.8 feet) in the lower-right hand corner of paper. Out of paper If you continue to have problems, visit HP Technical Support at www.hp.com/support. Click Cancel on the Printer Properties dialog box. 6. The envelope should print without any errors. There was... long. Click OK on the Print dialog box. 7. Print the envelope using the Envelopes and Labels feature in Microsoft Word 1. Installation problems If the software installation program stops or fails, check the following topics for more information: • Installation program stops • "Unknown...
...meters (approximately 9.8 feet) in the lower-right hand corner of paper. Out of paper If you continue to have problems, visit HP Technical Support at www.hp.com/support. Click Cancel on the Printer Properties dialog box. 6. The envelope should print without any errors. There was... long. Click OK on the Print dialog box. 7. Print the envelope using the Envelopes and Labels feature in Microsoft Word 1. Installation problems If the software installation program stops or fails, check the following topics for more information: • Installation program stops • "Unknown...
Full User Guide
Page 69
..., is connected to a USB port on the computer (instead of the following issues is causing a communication problem: • The USB cable is old or defective. • Software, such as an antivirus program, is not a problem if you are connected to do so. If the installation program still does not locate the printer...: This is running on . NOTE: To quit an antivirus program, follow the manufacturer's instructions. 8. Follow the onscreen instructions. Troubleshooting 66 Troubleshooting Solution: To resolve the problem 1. Insert the printer software CD into the drive.
..., is connected to a USB port on the computer (instead of the following issues is causing a communication problem: • The USB cable is old or defective. • Software, such as an antivirus program, is not a problem if you are connected to do so. If the installation program still does not locate the printer...: This is running on . NOTE: To quit an antivirus program, follow the manufacturer's instructions. 8. Follow the onscreen instructions. Troubleshooting 66 Troubleshooting Solution: To resolve the problem 1. Insert the printer software CD into the drive.
Full User Guide
Page 70
... printer software CD into the drive. Follow the onscreen instructions to the printer. 5. When prompted, click Remove All. 3. Troubleshooting Installation problems 67 Wait approximately 30 seconds. 4. Uninstall the printer software: a. Reinstall the printer software: a. Printer name does not appear Solution: ....exe. NOTE: To quit an antivirus program, follow the onscreen instructions. Restart the antivirus program. b. b. To resolve the problem 1. Reconnect the USB cable to install correctly, but the printer name does not appear in the list of printers when you click...
... printer software CD into the drive. Follow the onscreen instructions to the printer. 5. When prompted, click Remove All. 3. Troubleshooting Installation problems 67 Wait approximately 30 seconds. 4. Uninstall the printer software: a. Reinstall the printer software: a. Printer name does not appear Solution: ....exe. NOTE: To quit an antivirus program, follow the onscreen instructions. Restart the antivirus program. b. b. To resolve the problem 1. Reconnect the USB cable to install correctly, but the printer name does not appear in the list of printers when you click...
Full User Guide
Page 71
NOTE: There may be more than one reason why the printer lights are flashing, so you may see several solutions. • Power light is flashing • Resume light is flashing • Both Power and Resume lights are flashing • Print Cartridge Status lights are on or flashing Troubleshooting 68 Troubleshooting Chapter 11 Printer lights are on or flashing The printer lights indicate the printer status. 1 Power light 2 Resume light 3 Print Cartridge Status lights To resolve the problem that is causing the lights to flash, click the appropriate link.
NOTE: There may be more than one reason why the printer lights are flashing, so you may see several solutions. • Power light is flashing • Resume light is flashing • Both Power and Resume lights are flashing • Print Cartridge Status lights are on or flashing Troubleshooting 68 Troubleshooting Chapter 11 Printer lights are on or flashing The printer lights indicate the printer status. 1 Power light 2 Resume light 3 Print Cartridge Status lights To resolve the problem that is causing the lights to flash, click the appropriate link.
Full User Guide
Page 72
For information about correcting the problem, see Paper jam. • The printer might be a paper jam. For more information about clearing a paper jam, see Print cartridge carriage is stalled. Power light ...
For information about correcting the problem, see Paper jam. • The printer might be a paper jam. For more information about clearing a paper jam, see Print cartridge carriage is stalled. Power light ...
Full User Guide
Page 74
...correct print cartridges are secure. • The printer is attached. Raise the printer cover, remove the print cartridge on the right) is a problem with the problem cartridge, see Installation instructions. • If you removed. For more information: • Verify the following • Unable to print •...not printing: • The printer is connected to print Try the following solutions: • Solution 1: Make sure the printer is the problem, the light on the right blinks when the black cartridge (on the right, and then lower the cover. 2. Proceed to flash, replace...
...correct print cartridges are secure. • The printer is attached. Raise the printer cover, remove the print cartridge on the right) is a problem with the problem cartridge, see Installation instructions. • If you removed. For more information: • Verify the following • Unable to print •...not printing: • The printer is connected to print Try the following solutions: • Solution 1: Make sure the printer is the problem, the light on the right blinks when the black cartridge (on the right, and then lower the cover. 2. Proceed to flash, replace...
Full User Guide
Page 75
... or offline • Solution 7: Clear the print queue manually • Solution 8: Restart the print spooler • Solution 9: Verify whether the software application is causing the problem Solution 1: Make sure the printer is turned on Solution: Look at the Power light located on the printer. Make sure the power cord is firmly...
... or offline • Solution 7: Clear the print queue manually • Solution 8: Restart the print spooler • Solution 9: Verify whether the software application is causing the problem Solution 1: Make sure the printer is turned on Solution: Look at the Power light located on the printer. Make sure the power cord is firmly...
Full User Guide
Page 80
...Troubleshooting Try printing from Notepad to print again from Notepad but not the software application, contact the manufacturer of that best describes the problem: • Paper jam • Out of paper • Print cartridge carriage is the software application or the driver. Click Accessories... could not interface with the print driver correctly. Close the software application and reopen it. 2. Determine if the software application is the problem. Type a few characters of text into Notepad. To verify the software application 1. Cause: The software application was failing or could be...
...Troubleshooting Try printing from Notepad to print again from Notepad but not the software application, contact the manufacturer of that best describes the problem: • Paper jam • Out of paper • Print cartridge carriage is the software application or the driver. Click Accessories... could not interface with the print driver correctly. Close the software application and reopen it. 2. Determine if the software application is the problem. Type a few characters of text into Notepad. To verify the software application 1. Cause: The software application was failing or could be...
Full User Guide
Page 81
...listed in the Readme file that the computer hard disk space, RAM, and processor speed meet system requirements If your computer screen: Print Cartridge Problem Incorrect Print Cartridge(s) Incorrectly Installed Cartridge(s) Print Cartridge(s) Missing Troubleshooting 78 Troubleshooting For information about updating the printer software, see Ink-backup mode....hard drive by deleting unwanted files. Printer software is selected The printer prints more information, see Download printer software updates. Print cartridge problems If the printer slows down or cannot print, there could be...
...listed in the Readme file that the computer hard disk space, RAM, and processor speed meet system requirements If your computer screen: Print Cartridge Problem Incorrect Print Cartridge(s) Incorrectly Installed Cartridge(s) Print Cartridge(s) Missing Troubleshooting 78 Troubleshooting For information about updating the printer software, see Ink-backup mode....hard drive by deleting unwanted files. Printer software is selected The printer prints more information, see Download printer software updates. Print cartridge problems If the printer slows down or cannot print, there could be...
Full User Guide
Page 82
...cover and reinsert the tri-color print cartridge by the blinking light. Close the printer cover. 5. Make sure the printer is the problem. To determine which cartridge is a problem with the tri-color print cartridge. • If the error has not been resolved, continue to see if the error has ...been resolved. • If the error has been resolved, then there is having the problem 1. NOTE: In the procedures below, the "problem" cartridge is the problem and the light on the right blinks when the black cartridge (on the right. If both lights blink, either both...
...cover and reinsert the tri-color print cartridge by the blinking light. Close the printer cover. 5. Make sure the printer is the problem. To determine which cartridge is a problem with the tri-color print cartridge. • If the error has not been resolved, continue to see if the error has ...been resolved. • If the error has been resolved, then there is having the problem 1. NOTE: In the procedures below, the "problem" cartridge is the problem and the light on the right blinks when the black cartridge (on the right. If both lights blink, either both...
Full User Guide
Page 83
... debris. • Make sure all the clear nozzle protective tape has been removed. Press down lightly on . NOTE: HP cannot guarantee the quality of the problem cartridge to release it is idle and silent. 3. Chapter 11 8. CAUTION: Do not attempt to see if the error...ink nozzles. Check to remove the copper electrical strip! 80 Troubleshooting To verify and install the correct print cartridges 1. When you have solved the problem. • Solution 1: Remove and reinstall the print cartridges • Solution 2: Clean the print cartridge contacts • Solution 3: Print in ...
... debris. • Make sure all the clear nozzle protective tape has been removed. Press down lightly on . NOTE: HP cannot guarantee the quality of the problem cartridge to release it is idle and silent. 3. Chapter 11 8. CAUTION: Do not attempt to see if the error...ink nozzles. Check to remove the copper electrical strip! 80 Troubleshooting To verify and install the correct print cartridges 1. When you have solved the problem. • Solution 1: Remove and reinstall the print cartridges • Solution 2: Clean the print cartridge contacts • Solution 3: Print in ...
Full User Guide
Page 84
... print cartridge. If this did not solve the issue, try the next solution. Remove the problem cartridge and print with your printer. When this did not resolve the problem, try cleaning the print cartridge. 5. Solution 3: Print in ink-backup mode Solution: If ... the print cartridge has the wrong selection number, install a new print cartridge. For more information, see Installation instructions. 7. Print cartridge problems 81 Troubleshooting Solution 2: Clean the print cartridge contacts Solution: If the print cartridge selection number is called a carriage stall. For more ...
... print cartridge. If this did not solve the issue, try the next solution. Remove the problem cartridge and print with your printer. When this did not resolve the problem, try cleaning the print cartridge. 5. Solution 3: Print in ink-backup mode Solution: If ... the print cartridge has the wrong selection number, install a new print cartridge. For more information, see Installation instructions. 7. Print cartridge problems 81 Troubleshooting Solution 2: Clean the print cartridge contacts Solution: If the print cartridge selection number is called a carriage stall. For more ...
Full User Guide
Page 86
... disconnect the power cord from side to side by gently pushing the carriage to the left, and then to turn on the printer. 7. Print cartridge problems 83 Troubleshooting Close the printer cover and reconnect the power cord. 6. Open the printer cover and try to move , then your printer needs to prevent...
... disconnect the power cord from side to side by gently pushing the carriage to the left, and then to turn on the printer. 7. Print cartridge problems 83 Troubleshooting Close the printer cover and reconnect the power cord. 6. Open the printer cover and try to move , then your printer needs to prevent...
