Full User Guide
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Contents Contents 10 Shop for ink supplies ...60 11 Troubleshooting Error messages...61 Print cartridge error messages 61 Incorrect print cartridge or print cartridge missing 61 Print cartridge problem message 62 Print cartridge carriage is ...
Contents Contents 10 Shop for ink supplies ...60 11 Troubleshooting Error messages...61 Print cartridge error messages 61 Incorrect print cartridge or print cartridge missing 61 Print cartridge problem message 62 Print cartridge carriage is ...
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...the table of the printer's special features. Learn about the paper capacity, requirements, and other documents Printing tips Printer software Maintenance Troubleshooting HP support Shop for print cartridges, view how much ink is left to print a variety of photos before you are using the product...settings, and download printer software updates. Order supplies for the printer. Learn how to Windows 2000 users. Find a solution to the HP Deskjet D2500 Printer series Help. Find out how to use and replace the print cartridges. You can also use your computer. Learn how to ...
...the table of the printer's special features. Learn about the paper capacity, requirements, and other documents Printing tips Printer software Maintenance Troubleshooting HP support Shop for print cartridges, view how much ink is left to print a variety of photos before you are using the product...settings, and download printer software updates. Order supplies for the printer. Learn how to Windows 2000 users. Find a solution to the HP Deskjet D2500 Printer series Help. Find out how to use and replace the print cartridges. You can also use your computer. Learn how to ...
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11 Troubleshooting • Error messages • Installation problems • Printer lights are installed. If you...If you receive a print cartridge error message, see one or both of the print cartridges cannot be used genuine HP cartridge • Original HP ink depleted • Low on the computer screen, check the following topics for a solution: • Print ...8226; Print quality is poor • Document is in the wrong slot • Non-HP print cartridges • Previously used in Resolving print cartridge error messages. To resolve the problem, follow the instructions in ...
11 Troubleshooting • Error messages • Installation problems • Printer lights are installed. If you...If you receive a print cartridge error message, see one or both of the print cartridges cannot be used genuine HP cartridge • Original HP ink depleted • Low on the computer screen, check the following topics for a solution: • Print ...8226; Print quality is poor • Document is in the wrong slot • Non-HP print cartridges • Previously used in Resolving print cartridge error messages. To resolve the problem, follow the instructions in ...
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... error message, the print cartridge was previously used genuine HP cartridge Solution: Check the print quality of using a non-HP supply will not be available for planning purposes only. You do not need to continue or replace the indicated print cartridges. Troubleshooting 62 Troubleshooting Chapter 11 Print cartridge problem message The printer cannot print...
... error message, the print cartridge was previously used genuine HP cartridge Solution: Check the print quality of using a non-HP supply will not be available for planning purposes only. You do not need to continue or replace the indicated print cartridges. Troubleshooting 62 Troubleshooting Chapter 11 Print cartridge problem message The printer cannot print...
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...that you receive the ink-backup mode message and two print cartridges are designed and tested with HP printers to help you purchased genuine HP print cartridges, go /anticounterfeit Cause: The original HP ink in the printer, verify that the protective piece of the print cartridges is estimated to... print cartridges has been depleted. Low on the computer screen to : www.hp.com/go to continue or replace the indicated print cartridges. Cause: At least one of plastic tape has been Troubleshooting Error messages 63 If you believe you easily produce great results, time after time...
...that you receive the ink-backup mode message and two print cartridges are designed and tested with HP printers to help you purchased genuine HP print cartridges, go /anticounterfeit Cause: The original HP ink in the printer, verify that the protective piece of the print cartridges is estimated to... print cartridges has been depleted. Low on the computer screen to : www.hp.com/go to continue or replace the indicated print cartridges. Cause: At least one of plastic tape has been Troubleshooting Error messages 63 If you believe you easily produce great results, time after time...
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... printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of the Printer Preferences dialog box. 64 Troubleshooting Troubleshooting "Paper Mismatch" or "Paper Size" message When printing #10 envelopes from each print cartridge. To remove plastic tape from a print cartridge ▲ Hold the print...
... printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of the Printer Preferences dialog box. 64 Troubleshooting Troubleshooting "Paper Mismatch" or "Paper Size" message When printing #10 envelopes from each print cartridge. To remove plastic tape from a print cartridge ▲ Hold the print...
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... Cancel on the Printer Properties dialog box. 6. NOTE: When you receive an out of paper. The envelope should print without any errors. Troubleshooting Installation problems 65 NOTE: Do not set the paper size from the Printers folder or from another USB device or USB hub. In Microsoft ... Microsoft Word 1. If you continue to the USB port on the computer. Connect the printer directly to have problems, visit HP Technical Support at www.hp.com/support. Installation problems If the software installation program stops or fails, check the following topics for more information: •...
... Cancel on the Printer Properties dialog box. 6. NOTE: When you receive an out of paper. The envelope should print without any errors. Troubleshooting Installation problems 65 NOTE: Do not set the paper size from the Printers folder or from another USB device or USB hub. In Microsoft ... Microsoft Word 1. If you continue to the USB port on the computer. Connect the printer directly to have problems, visit HP Technical Support at www.hp.com/support. Installation problems If the software installation program stops or fails, check the following topics for more information: •...
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... installation. Disconnect and reconnect the USB cable. 3. Turn the printer off, and then disconnect the USB cable and power cord. 7. Follow the onscreen instructions. Troubleshooting 66 Troubleshooting Solution: NOTE: This is connected to the printer, and then make sure that no USB devices other software programs that the printer is connected directly...
... installation. Disconnect and reconnect the USB cable. 3. Turn the printer off, and then disconnect the USB cable and power cord. 7. Follow the onscreen instructions. Troubleshooting 66 Troubleshooting Solution: NOTE: This is connected to the printer, and then make sure that no USB devices other software programs that the printer is connected directly...
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... the antivirus program. To reinstall the printer software 1. NOTE: To quit an antivirus program, follow the onscreen instructions. b. Follow the onscreen instructions to the printer. 5. Troubleshooting Installation problems 67 Disconnect the power cord from the printer. 2. If the "Unknown Device" message is still displayed, replace the USB cable. Wait approximately 30...
... the antivirus program. To reinstall the printer software 1. NOTE: To quit an antivirus program, follow the onscreen instructions. b. Follow the onscreen instructions to the printer. 5. Troubleshooting Installation problems 67 Disconnect the power cord from the printer. 2. If the "Unknown Device" message is still displayed, replace the USB cable. Wait approximately 30...
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Chapter 11 Printer lights are on or flashing The printer lights indicate the printer status. 1 Power light 2 Resume light 3 Print Cartridge Status lights To resolve the problem that is flashing • Both Power and Resume lights are flashing • Print Cartridge Status lights are on or flashing Troubleshooting 68 Troubleshooting NOTE: There may be more than one reason why the printer lights are flashing, so you may see several solutions. • Power light is flashing • Resume light is causing the lights to flash, click the appropriate link.
Chapter 11 Printer lights are on or flashing The printer lights indicate the printer status. 1 Power light 2 Resume light 3 Print Cartridge Status lights To resolve the problem that is flashing • Both Power and Resume lights are flashing • Print Cartridge Status lights are on or flashing Troubleshooting 68 Troubleshooting NOTE: There may be more than one reason why the printer lights are flashing, so you may see several solutions. • Power light is flashing • Resume light is causing the lights to flash, click the appropriate link.
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Printer lights are on or flashing 69 Troubleshooting For more information about clearing a paper jam, see Print cartridge carriage is stalled. The light stops flashing when the printer has received all data. Power ...
Printer lights are on or flashing 69 Troubleshooting For more information about clearing a paper jam, see Print cartridge carriage is stalled. The light stops flashing when the printer has received all data. Power ...
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...; If neither print cartridge is low on ink, press the Resume button. If one or both Print Cartridge Status lights are on the printer. 70 Troubleshooting Troubleshooting You do not need to turn off , and then turn off the printer. 3. The left status light represents the tri-color print cartridge, which is...
...; If neither print cartridge is low on ink, press the Resume button. If one or both Print Cartridge Status lights are on the printer. 70 Troubleshooting Troubleshooting You do not need to turn off , and then turn off the printer. 3. The left status light represents the tri-color print cartridge, which is...
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... lights are flashing, verify that the correct print cartridges are installed. Raise the printer cover, remove the print cartridge on • Solution 2: Print a test page Troubleshooting Printer does not print 71 Proceed to flash, replace the print cartridge. Unable to the power source. • The cable connections are secure. • The...
... lights are flashing, verify that the correct print cartridges are installed. Raise the printer cover, remove the print cartridge on • Solution 2: Print a test page Troubleshooting Printer does not print 71 Proceed to flash, replace the print cartridge. Unable to the power source. • The cable connections are secure. • The...
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Solution 2: Print a test page Solution: Print a test page to see if the product can print and is turned off . To print a test page 1. Troubleshooting 72 Troubleshooting If it is not lit, the printer is communicating with the product for information about setting it up. Make sure the power cord is turned ...
Solution 2: Print a test page Solution: Print a test page to see if the product can print and is turned off . To print a test page 1. Troubleshooting 72 Troubleshooting If it is not lit, the printer is communicating with the product for information about setting it up. Make sure the power cord is turned ...
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... restarted, check the print queue. To disconnect and reconnect the USB cable 1. Disconnect the USB cable from the computer and product, and then reconnect it. Troubleshooting Printer does not print 73 a. Double-click the icon for 5-6 seconds. 4. Cause: The computer needed to be restarted to print again. Solution 4: Check the printer...
... restarted, check the print queue. To disconnect and reconnect the USB cable 1. Disconnect the USB cable from the computer and product, and then reconnect it. Troubleshooting Printer does not print 73 a. Double-click the icon for 5-6 seconds. 4. Cause: The computer needed to be restarted to print again. Solution 4: Check the printer...
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... is using is set as the default printer 1. If the wrong product is highlighted and has a check mark next to Settings, and then click Printers. 2. Troubleshooting 74 Troubleshooting If this did not solve the issue, try connecting directly to use a DOT4 or the USB00X (where X is turned on , try the next solution...
... is using is set as the default printer 1. If the wrong product is highlighted and has a check mark next to Settings, and then click Printers. 2. Troubleshooting 74 Troubleshooting If this did not solve the issue, try connecting directly to use a DOT4 or the USB00X (where X is turned on , try the next solution...
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... your operating system, do one product configured on either option, click the menu option to remove it . 4. 6. If a check mark is not paused or offline. Troubleshooting Printer does not print 75
... your operating system, do one product configured on either option, click the menu option to remove it . 4. 6. If a check mark is not paused or offline. Troubleshooting Printer does not print 75
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... again after the computer has restarted. 5. Depending upon your product to Settings, and then click Control Panel. 2. Restart the computer and try the next solution. Troubleshooting 76 Troubleshooting
... again after the computer has restarted. 5. Depending upon your product to Settings, and then click Control Panel. 2. Restart the computer and try the next solution. Troubleshooting 76 Troubleshooting
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... the print driver correctly. Try printing from the software application. c. d. Cause: The software application was failing or could be several reasons. Document prints slowly 77 Troubleshooting To verify the software application 1. Close the software application and reopen it. 2. On the Windows taskbar, click Start, and then click Programs or All Programs...
... the print driver correctly. Try printing from the software application. c. d. Cause: The software application was failing or could be several reasons. Document prints slowly 77 Troubleshooting To verify the software application 1. Close the software application and reopen it. 2. On the Windows taskbar, click Start, and then click Programs or All Programs...
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... space, RAM, and processor speed meet system requirements If your computer screen: Print Cartridge Problem Incorrect Print Cartridge(s) Incorrectly Installed Cartridge(s) Print Cartridge(s) Missing Troubleshooting 78 Troubleshooting Printer software is stalled Resolving print cartridge error messages After you install a print cartridge, one or both of the print cartridge status lights begin to...
... space, RAM, and processor speed meet system requirements If your computer screen: Print Cartridge Problem Incorrect Print Cartridge(s) Incorrectly Installed Cartridge(s) Print Cartridge(s) Missing Troubleshooting 78 Troubleshooting Printer software is stalled Resolving print cartridge error messages After you install a print cartridge, one or both of the print cartridge status lights begin to...