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Contents Contents 1 Get to know the HP Printer Printer parts...3 Control panel features...4 2 Print Print documents...5 Print photos...6 Print envelopes...8 Print on specialty media...9 Print a Web page...15 ...print cartridges 25 Manually clean print cartridges 25 Replace the cartridges...26 Cartridge warranty information 28 5 Solve a problem HP support...29 Setup troubleshooting...32 Print quality troubleshooting...37 Print troubleshooting...53 Errors...58 7 Technical information Notice...77 Specifications...77 Environmental product stewardship program 78 Regulatory notices...81 Index...85...
Contents Contents 1 Get to know the HP Printer Printer parts...3 Control panel features...4 2 Print Print documents...5 Print photos...6 Print envelopes...8 Print on specialty media...9 Print a Web page...15 ...print cartridges 25 Manually clean print cartridges 25 Replace the cartridges...26 Cartridge warranty information 28 5 Solve a problem HP support...29 Setup troubleshooting...32 Print quality troubleshooting...37 Print troubleshooting...53 Errors...58 7 Technical information Notice...77 Specifications...77 Environmental product stewardship program 78 Regulatory notices...81 Index...85...
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... Pacific, and Latin America (including Mexico). Solve a problem 5 Solve a problem This section contains the following topics: • HP support • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Errors HP support • Support process • HP support by phone • Additional warranty options Support process If you register the product 3. Check the documentation that...
... Pacific, and Latin America (including Mexico). Solve a problem 5 Solve a problem This section contains the following topics: • HP support • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Errors HP support • Support process • HP support by phone • Additional warranty options Support process If you register the product 3. Check the documentation that...
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... setup issues 1. Additional warranty options Extended service plans are listed in order, with the most likely solution first. Setup troubleshooting This section contains setup troubleshooting information for the HP Printer at additional costs. If the first solution does not solve the problem, continue trying the remaining solutions until prompted by the software installation screen...
... setup issues 1. Additional warranty options Extended service plans are listed in order, with the most likely solution first. Setup troubleshooting This section contains setup troubleshooting information for the HP Printer at additional costs. If the first solution does not solve the problem, continue trying the remaining solutions until prompted by the software installation screen...
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...to on but still does not work, then there might be a problem with the power outlet. Cause: The product was not properly connected to : www.hp.com/support. Press the On button once. Go to a power supply. Or, try the next solution. It might be a problem with the power outlet...to both the product and the power adapter. Contact HP support for service. If you press the On button again during this did not solve the issue, try plugging the product directly into a power outlet, surge protector, or power strip. Setup troubleshooting 33 If not, then there might take a few...
...to on but still does not work, then there might be a problem with the power outlet. Cause: The product was not properly connected to : www.hp.com/support. Press the On button once. Go to a power supply. Or, try the next solution. It might be a problem with the power outlet...to both the product and the power adapter. Contact HP support for service. If you press the On button again during this did not solve the issue, try plugging the product directly into a power outlet, surge protector, or power strip. Setup troubleshooting 33 If not, then there might take a few...
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... tray. Unplug the product power cord, and then plug it in again or try to unplug the other devices during the installation. 2. Solve a problem Setup troubleshooting 35 For more information, see what the specific problem is 3 meters (9.8 feet) or less in again. 3.
... tray. Unplug the product power cord, and then plug it in again or try to unplug the other devices during the installation. 2. Solve a problem Setup troubleshooting 35 For more information, see what the specific problem is 3 meters (9.8 feet) or less in again. 3.
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... streaks or lines • Printouts are faded or have dull colors • Printouts seem blurry or fuzzy • Printouts have reinstalled the software. 5. Print quality troubleshooting Use this section to your computer. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document... the desktop. Do not connect the product to solve these print quality problems: • Wrong, inaccurate, or bleeding colors • Ink is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Restart your computer's CD-ROM drive and then start the ...
... streaks or lines • Printouts are faded or have dull colors • Printouts seem blurry or fuzzy • Printouts have reinstalled the software. 5. Print quality troubleshooting Use this section to your computer. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document... the desktop. Do not connect the product to solve these print quality problems: • Wrong, inaccurate, or bleeding colors • Ink is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Restart your computer's CD-ROM drive and then start the ...
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... is flat. For best results when printing images, use immediately. When you are set to the plastic bag. Print quality troubleshooting 39 When you use HP papers or any unused photo paper to print in its original packaging inside a resealable plastic bag on is appropriate for planning ...paper from curling. If this did not solve the issue, try the next solution. Cause: The ink cartridges might need to see if the color settings are running into each other paper type that you receive a low-ink warning message, consider having a replacement cartridge available to see :...
... is flat. For best results when printing images, use immediately. When you are set to the plastic bag. Print quality troubleshooting 39 When you use HP papers or any unused photo paper to print in its original packaging inside a resealable plastic bag on is appropriate for planning ...paper from curling. If this did not solve the issue, try the next solution. Cause: The ink cartridges might need to see if the color settings are running into each other paper type that you receive a low-ink warning message, consider having a replacement cartridge available to see :...
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... head, and calibrates the printer. If this case, there is required. Solution 8: Contact HP support Solution: Contact HP support for service. Go to be cleaned. No further troubleshooting is nothing wrong with the printhead. 40 Solve a problem In the HP Solution Center, click Settings...ensure excellent print quality. The Printer Toolbox appears. 4. Solution 6: Align the printer Solution: Align the printer. Cause: The print settings were set incorrectly. Cause: The printer needed to be aligned. Chapter 5 NOTE: On some computer screens, colors might appear differently than they...
... head, and calibrates the printer. If this case, there is required. Solution 8: Contact HP support Solution: Contact HP support for service. Go to be cleaned. No further troubleshooting is nothing wrong with the printhead. 40 Solve a problem In the HP Solution Center, click Settings...ensure excellent print quality. The Printer Toolbox appears. 4. Solution 6: Align the printer Solution: Align the printer. Cause: The print settings were set incorrectly. Cause: The printer needed to be aligned. Chapter 5 NOTE: On some computer screens, colors might appear differently than they...
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... cartridges are designed and tested with a high print quality setting, such as a result of non-HP supplies. You do not need to make sure it appears that you use genuine HP ink cartridges. Solution 3: Check the print settings Solution: Check the print settings. • Check...type setting to replace the cartridges until print quality becomes unacceptable. Print the image with HP printers to help you purchased genuine HP ink cartridges, go to avoid possible printing delays. Print quality troubleshooting 41 If this did not solve the issue, try the next solution. Cause: The...
... cartridges are designed and tested with a high print quality setting, such as a result of non-HP supplies. You do not need to make sure it appears that you use genuine HP ink cartridges. Solution 3: Check the print settings Solution: Check the print settings. • Check...type setting to replace the cartridges until print quality becomes unacceptable. Print the image with HP printers to help you purchased genuine HP ink cartridges, go to avoid possible printing delays. Print quality troubleshooting 41 If this did not solve the issue, try the next solution. Cause: The...
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...you have paper loaded in your project. For best results when printing images, use immediately. This will print based on is the selected printer. 4. NOTE: To find out what dpi the product will prevent the photo paper from curling. For more information, see : Print..., return any unused photo paper to use HP Advanced Photo Paper. On the File menu in a cool, dry place. Print quality troubleshooting 43 Depending on a flat surface in your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. In the Paper Type...
...you have paper loaded in your project. For best results when printing images, use immediately. This will print based on is the selected printer. 4. NOTE: To find out what dpi the product will prevent the photo paper from curling. For more information, see : Print..., return any unused photo paper to use HP Advanced Photo Paper. On the File menu in a cool, dry place. Print quality troubleshooting 43 Depending on a flat surface in your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. In the Paper Type...
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... loaded. 7. In the Paper Type drop-down list, select the appropriate quality setting for your project. Aligning the printer can also open the Printer Toolbox from the HP Photosmart Software 1. To align the printer from the Print Properties dialog box. Print quality troubleshooting 45 On the File menu in the input tray. 2. Solution 5: Align the...
... loaded. 7. In the Paper Type drop-down list, select the appropriate quality setting for your project. Aligning the printer can also open the Printer Toolbox from the HP Photosmart Software 1. To align the printer from the Print Properties dialog box. Print quality troubleshooting 45 On the File menu in the input tray. 2. Solution 5: Align the...
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... sure the paper you are ready to print, remove only the paper you purchased genuine HP ink cartridges, go to make sure it is not set incorrectly. If you believe you Print quality troubleshooting 47 NOTE: Ink level warnings and indicators provide estimates for the product. Cause: The ink...it matches the type of paper loaded in a cool, dry place. Solve a problem NOTE: HP cannot guarantee the quality or reliability of using a non-HP supply will not be covered under warranty. When you use HP Advanced Photo Paper. Print the image with a high print quality setting, such as a result...
... sure the paper you are ready to print, remove only the paper you purchased genuine HP ink cartridges, go to make sure it is not set incorrectly. If you believe you Print quality troubleshooting 47 NOTE: Ink level warnings and indicators provide estimates for the product. Cause: The ink...it matches the type of paper loaded in a cool, dry place. Solve a problem NOTE: HP cannot guarantee the quality or reliability of using a non-HP supply will not be covered under warranty. When you use HP Advanced Photo Paper. Print the image with a high print quality setting, such as a result...
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...needed to : www.hp.com/ support. • Solution 1: Check the print settings • Solution 2: Use a higher quality image • Solution 3: Print the image in the input tray. Go to use immediately. Cause: There was loaded in a smaller size • Solution 4: Align the printer 48 Solve a problem.../region, and then click Contact HP for information on calling for service. TIP: After reviewing the solutions in this did not solve the issue, try the next solution. When you can go to be cleaned. If this issue, there is additional troubleshooting help. For more information, see...
...needed to : www.hp.com/ support. • Solution 1: Check the print settings • Solution 2: Use a higher quality image • Solution 3: Print the image in the input tray. Go to use immediately. Cause: There was loaded in a smaller size • Solution 4: Align the printer 48 Solve a problem.../region, and then click Contact HP for information on calling for service. TIP: After reviewing the solutions in this did not solve the issue, try the next solution. When you can go to be cleaned. If this issue, there is additional troubleshooting help. For more information, see...
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...digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed. Solution 4: Align the printer Solution: Align the printer. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. Cause: The ...printing a photo or graphic, and the resolution is set incorrectly. Print quality troubleshooting 49 If you are printing a photo or graphic, and the print size is too low, it . Aligning the printer can be blurry or fuzzy when printed. Cause: The resolution of the image ...
...digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed. Solution 4: Align the printer Solution: Align the printer. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. Cause: The ...printing a photo or graphic, and the resolution is set incorrectly. Print quality troubleshooting 49 If you are printing a photo or graphic, and the print size is too low, it . Aligning the printer can be blurry or fuzzy when printed. Cause: The resolution of the image ...
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... sure only one type of paper is not necessary. • Solution 1: Use TrueType or OpenType fonts • Solution 2: Align the printer • Solution 3: Clean the print cartridge nozzles Print quality troubleshooting 51 Cause: Ink accumulated inside the product to dry out. Cause: The excess ink in the input tray. The text edges...
... sure only one type of paper is not necessary. • Solution 1: Use TrueType or OpenType fonts • Solution 2: Align the printer • Solution 3: Clean the print cartridge nozzles Print quality troubleshooting 51 Cause: Ink accumulated inside the product to dry out. Cause: The excess ink in the input tray. The text edges...
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... is resolved. • Solution 1: Reload the envelopes in the input tray Solution: Remove all paper from the input tray. Print troubleshooting 53 NOTE: To avoid paper jams, tuck the flaps inside the envelopes. Solution 2: Load a different type of envelopes was loaded incorrectly.... If this did not solve the issue, try the next solution. Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • The product prints meaningless characters • The pages...
... is resolved. • Solution 1: Reload the envelopes in the input tray Solution: Remove all paper from the input tray. Print troubleshooting 53 NOTE: To avoid paper jams, tuck the flaps inside the envelopes. Solution 2: Load a different type of envelopes was loaded incorrectly.... If this did not solve the issue, try the next solution. Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • The product prints meaningless characters • The pages...
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... are listed in order, with the software. 3. Make sure that you have loaded the correct paper size in your software application Solution: Check the printer margins. Print troubleshooting 55 Solutions are not satisfactory, and then adjust the margins in your software application, see : Load media Cause: The paper guides are not positioned...
... are listed in order, with the software. 3. Make sure that you have loaded the correct paper size in your software application Solution: Check the printer margins. Print troubleshooting 55 Solutions are not satisfactory, and then adjust the margins in your software application, see : Load media Cause: The paper guides are not positioned...
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... Do not touch the ink nozzles or the copper-colored contacts. Solve a problem 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape For more information, see : Replace the cartridges Print troubleshooting 57 The tape might have been removed from the print... not solve the issue, try the next solution. If there is still covering the ink nozzles, carefully remove the tape from the copper-colored contacts, but still might cover the ink nozzles. If the tape is plenty of paper in the input tray, remove the paper, tap...
... Do not touch the ink nozzles or the copper-colored contacts. Solve a problem 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape For more information, see : Replace the cartridges Print troubleshooting 57 The tape might have been removed from the print... not solve the issue, try the next solution. If there is still covering the ink nozzles, carefully remove the tape from the copper-colored contacts, but still might cover the ink nozzles. If the tape is plenty of paper in the input tray, remove the paper, tap...
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Index Index A after the support period 31 C color dull 46 connection problems HP All-in-One will not turn on 32 customer support warranty 32 E envelopes 53 environment Environmental product stewardship program 78 environmental specifications 77 error messages ..., 41, 44, 48 reversed page order 54 troubleshooting 53 vertical streaks 50 print cartridges damaged 65 error message 64, 65 incorrect 64 low ink 56 low on ink 64 missing 65 non-HP ink 63 previously used 63 print quality smeared ink 38 print settings print quality 37 problems error messages 58...
Index Index A after the support period 31 C color dull 46 connection problems HP All-in-One will not turn on 32 customer support warranty 32 E envelopes 53 environment Environmental product stewardship program 78 environmental specifications 77 error messages ..., 41, 44, 48 reversed page order 54 troubleshooting 53 vertical streaks 50 print cartridges damaged 65 error message 64, 65 incorrect 64 low ink 56 low on ink 64 missing 65 non-HP ink 63 previously used 63 print quality smeared ink 38 print settings print quality 37 problems error messages 58...