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Contents Contents 1 Get to know the HP Printer Printer parts...3 Control panel features...4 2 Print Print documents...5 Print photos...6 Print envelopes...8 Print on specialty media...9 Print a Web page...15 4 Work ... ink supplies...24 Automatically clean print cartridges 25 Manually clean print cartridges 25 Replace the cartridges...26 Cartridge warranty information 28 5 Solve a problem HP support...29 Setup troubleshooting...32 Print quality troubleshooting...37 Print troubleshooting...53 Errors...58 7 Technical information Notice...77 Specifications...77 Environmental product stewardship ...
Contents Contents 1 Get to know the HP Printer Printer parts...3 Control panel features...4 2 Print Print documents...5 Print photos...6 Print envelopes...8 Print on specialty media...9 Print a Web page...15 4 Work ... ink supplies...24 Automatically clean print cartridges 25 Manually clean print cartridges 25 Replace the cartridges...26 Cartridge warranty information 28 5 Solve a problem HP support...29 Setup troubleshooting...32 Print quality troubleshooting...37 Print troubleshooting...53 Errors...58 7 Technical information Notice...77 Specifications...77 Environmental product stewardship ...
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When the product is off . Get to know the HP Printer 4 Get to be serviced. To completely remove power, turn off the product, then unplug the power cord. 2 Resume: Instructs the HP Printer to continue after a problem is solved. 3 Cancel: Stops the current operation. 4 Ink status lights: Lights are on or off , a minimal amount of power is low, and flash when the print cartridge needs to know the HP Printer Chapter 1 Control panel features 1 On: Turns the product on when the ink is still used.
When the product is off . Get to know the HP Printer 4 Get to be serviced. To completely remove power, turn off the product, then unplug the power cord. 2 Resume: Instructs the HP Printer to continue after a problem is solved. 3 Cancel: Stops the current operation. 4 Ink status lights: Lights are on or off , a minimal amount of power is low, and flash when the print cartridge needs to know the HP Printer Chapter 1 Control panel features 1 On: Turns the product on when the ink is still used.
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... print cartridge contacts. For more information, see Manually clean print cartridges. In the HP Solution Center, click Settings. Click Clean the Print Cartridges. 3. TIP: Coffee filters are experiencing the problem. These can damage the print cartridges). Wait until the print carriage is idle and... silent, and then unplug the power cord from the back of the slot. Do not leave a print cartridge outside the HP Printer for more than 30 minutes. ...
... print cartridge contacts. For more information, see Manually clean print cartridges. In the HP Solution Center, click Settings. Click Clean the Print Cartridges. 3. TIP: Coffee filters are experiencing the problem. These can damage the print cartridges). Wait until the print carriage is idle and... silent, and then unplug the power cord from the back of the slot. Do not leave a print cartridge outside the HP Printer for more than 30 minutes. ...
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... availability vary by product, country/region, and language. It is the fastest source for common problems • Proactive product updates, support alerts, and HP newsgrams that came with the product. 2. Solve a problem 5 Solve a problem This section contains the following topics: • HP support • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Errors...
... availability vary by product, country/region, and language. It is the fastest source for common problems • Proactive product updates, support alerts, and HP newsgrams that came with the product. 2. Solve a problem 5 Solve a problem This section contains the following topics: • HP support • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Errors...
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Chapter 5 Placing a call Call HP support while you are in front of the product) • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this ... to your computer at about the time that this situation began? ◦ Did anything else occur prior to provide the following information: • Product name (HP Deskjet D2600 Printer series) • Serial number (located on the back or bottom of the computer and the product. Be prepared to this situation (such as a thunderstorm...
Chapter 5 Placing a call Call HP support while you are in front of the product) • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this ... to your computer at about the time that this situation began? ◦ Did anything else occur prior to provide the following information: • Product name (HP Deskjet D2600 Printer series) • Serial number (located on the back or bottom of the computer and the product. Be prepared to this situation (such as a thunderstorm...
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... of telephone support numbers and call costs information, see www.hp.com/support. Contact your HP support 31 Help may also be available at an additional cost. Solve a problem www.hp.com/support $IULFD(QJOLVKVSHDNLQJ $IULTXHIUDQFRSKRQH $UJHQWLQD%XHQRV$LUHV ZZZKSFRPODVRSRUWH $UJHQWLQD ZZZKSFRPODVRSRUWH $XVWUDOLD ZZZ...KSFRPODVRSRUWH 9L¬W1DP ZZZKSFRPVXSSRUW After the phone support period After the phone support period, help is available from HP at the HP online support Web site: www...
... of telephone support numbers and call costs information, see www.hp.com/support. Contact your HP support 31 Help may also be available at an additional cost. Solve a problem www.hp.com/support $IULFD(QJOLVKVSHDNLQJ $IULTXHIUDQFRSKRQH $UJHQWLQD%XHQRV$LUHV ZZZKSFRPODVRSRUWH $UJHQWLQD ZZZKSFRPODVRSRUWH $XVWUDOLD ZZZ...KSFRPODVRSRUWH 9L¬W1DP ZZZKSFRPVXSSRUW After the phone support period After the phone support period, help is available from HP at the HP online support Web site: www...
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...Uninstall and reinstall the software The product will not turn on the computer. Reinstall the HP Photosmart software. For more slowly 32 Solve a problem If the first solution does not solve the problem, continue trying the remaining solutions until prompted by the software installation screen. Many issues...the issue. Solutions are available for the product. Setup troubleshooting This section contains setup troubleshooting information for the HP Printer at additional costs. Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1.
...Uninstall and reinstall the software The product will not turn on the computer. Reinstall the HP Photosmart software. For more slowly 32 Solve a problem If the first solution does not solve the problem, continue trying the remaining solutions until prompted by the software installation screen. Many issues...the issue. Solutions are available for the product. Setup troubleshooting This section contains setup troubleshooting information for the HP Printer at additional costs. Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1.
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...if you know works, and see if the appliance has power. Contact HP support for information on but still does not work, then there might be a problem with the power outlet. • If you might be a problem with the power outlet. Setup troubleshooting 33 If it is switched to.... Or, try the next solution. Solution 2: Press the On button more slowly Solution: The product might take a few minutes for technical support. Solve a problem 1 Power connection 2 Power cord and adapter • If you are using a power strip, make sure the outlet is on . If prompted, choose your...
...if you know works, and see if the appliance has power. Contact HP support for information on but still does not work, then there might be a problem with the power outlet. • If you might be a problem with the power outlet. Setup troubleshooting 33 If it is switched to.... Or, try the next solution. Solution 2: Press the On button more slowly Solution: The product might take a few minutes for technical support. Solve a problem 1 Power connection 2 Power cord and adapter • If you are using a power strip, make sure the outlet is on . If prompted, choose your...
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...are installed properly and have been turned on your computer to turn on the product • Solution 2: Set your product as the default printer Solution: Use the system tools on . If this did not solve the issue, try the next solution. Solutions are installed properly and have been... one or more of the cartridges. If this did not solve the issue, try the next solution. 34 Solve a problem If this product was not the default printer. Solve a problem Chapter 5 After setting up the product, it does not print Try the following solutions to the product and plugged into a power ...
...are installed properly and have been turned on your computer to turn on the product • Solution 2: Set your product as the default printer Solution: Use the system tools on . If this did not solve the issue, try the next solution. Solutions are installed properly and have been... one or more of the cartridges. If this did not solve the issue, try the next solution. 34 Solve a problem If this product was not the default printer. Solve a problem Chapter 5 After setting up the product, it does not print Try the following solutions to the product and plugged into a power ...
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...the other devices during the installation. 2. Unplug the product power cord, and then plug it in again. 3. For more information, see what the specific problem is 3 meters (9.8 feet) or less in length. • If you might have been out of paper. Verify that the USB cable is , and... then correct the problem before attempting to your computer, you have several USB devices attached to install the software. Solution 5: Load paper in the input tray Solution: Load paper...
...the other devices during the installation. 2. Unplug the product power cord, and then plug it in again. 3. For more information, see what the specific problem is 3 meters (9.8 feet) or less in length. • If you might have been out of paper. Verify that the USB cable is , and... then correct the problem before attempting to your computer, you have several USB devices attached to install the software. Solution 5: Load paper in the input tray Solution: Load paper...
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...HP Printer. Cause: Normally, a green check appears indicating that came with the installation. Uninstall and reinstall the software If your computer. 36 Solve a problem Make sure to remove them properly using the uninstall utility provided when you installed the software that an Unknown Error has occurred Solution: Try to Programs or All Programs, HP, Deskjet... from your installation is unknown. Solve a problem Chapter 5 4. Click Retry to uninstall and then reinstall the software. Do not simply delete the HP Printer application files from your computer. Do not ...
...HP Printer. Cause: Normally, a green check appears indicating that came with the installation. Uninstall and reinstall the software If your computer. 36 Solve a problem Make sure to remove them properly using the uninstall utility provided when you installed the software that an Unknown Error has occurred Solution: Try to Programs or All Programs, HP, Deskjet... from your installation is unknown. Solve a problem Chapter 5 4. Click Retry to uninstall and then reinstall the software. Do not simply delete the HP Printer application files from your computer. Do not ...
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...the bottom of a borderless print • Printouts have horizontal streaks or lines • Printouts are faded or have dull colors • Printouts seem blurry or fuzzy • Printouts have reinstalled the software. 5. When the software installation is properly installed, double-click ...product CD-ROM into your computer. NOTE: It is important that the software is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Solve a problem To verify that you have vertical streaks • Printouts are jagged Print quality troubleshooting 37 Restart ...
...the bottom of a borderless print • Printouts have horizontal streaks or lines • Printouts are faded or have dull colors • Printouts seem blurry or fuzzy • Printouts have reinstalled the software. 5. When the software installation is properly installed, double-click ...product CD-ROM into your computer. NOTE: It is important that the software is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Solve a problem To verify that you have vertical streaks • Printouts are jagged Print quality troubleshooting 37 Restart ...
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...problem Solution 2: Check the paper loaded in the input tray Solution: Make sure the paper is loaded correctly and that you use genuine HP ink cartridges. For example, if you are using a non-HP supply will not be smeared. Genuine HP ink cartridges are designed and tested with HP printers to help . • Colors... look one of using genuine HP ink cartridges Solution: Check to : www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were ...
...problem Solution 2: Check the paper loaded in the input tray Solution: Make sure the paper is loaded correctly and that you use genuine HP ink cartridges. For example, if you are using a non-HP supply will not be smeared. Genuine HP ink cartridges are designed and tested with HP printers to help . • Colors... look one of using genuine HP ink cartridges Solution: Check to : www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were ...
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... bag. For best results when printing images, use immediately. Or, check to see if the color settings are ready to print, remove only the paper you use HP papers or any unused photo paper to replace the cartridges until print quality becomes unacceptable. When you... have insufficient ink. For more information, see if the document is set to choose a lower print quality setting, if colors are running into each other paper type that is flat. Solve a problem...
... bag. For best results when printing images, use immediately. Or, check to see if the color settings are ready to print, remove only the paper you use HP papers or any unused photo paper to replace the cartridges until print quality becomes unacceptable. When you... have insufficient ink. For more information, see if the document is set to choose a lower print quality setting, if colors are running into each other paper type that is flat. Solve a problem...
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...colors might appear differently than they do when printed on calling for service. Cause: The print settings were set incorrectly. In the Print Settings area, click Printer Toolbox. In the Print Properties dialog box, click the Features tab, and then click Printer Services. Click Align the Printer. Cause: The printer needed to : www.hp... calibrates the printer. If prompted, choose your country/region, and then click Contact HP for information on paper. Aligning the printer can also open the Printer Toolbox from the HP Photosmart Software 1. Solve a problem Solution 7: ...
...colors might appear differently than they do when printed on calling for service. Cause: The print settings were set incorrectly. In the Print Settings area, click Printer Toolbox. In the Print Properties dialog box, click the Features tab, and then click Printer Services. Click Align the Printer. Cause: The printer needed to : www.hp... calibrates the printer. If prompted, choose your country/region, and then click Contact HP for information on paper. Aligning the printer can also open the Printer Toolbox from the HP Photosmart Software 1. Solve a problem Solution 7: ...
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... did not solve the issue, try the next solution. You do not need to : www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. Print the image with HP printers to help you receive a low-ink warning message, consider having a replacement cartridge available to see.... Cause: The paper type or print quality settings were set too low. Genuine HP ink cartridges are designed and tested with a high print quality setting, such as a result of non-HP supplies. Solve a problem Solution 2: Check the ink levels Solution: Check the estimated ink levels in the ...
... did not solve the issue, try the next solution. You do not need to : www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. Print the image with HP printers to help you receive a low-ink warning message, consider having a replacement cartridge available to see.... Cause: The paper type or print quality settings were set too low. Genuine HP ink cartridges are designed and tested with a high print quality setting, such as a result of non-HP supplies. Solve a problem Solution 2: Check the ink levels Solution: Check the estimated ink levels in the ...
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... Store photo media in its original packaging inside a resealable plastic bag on calling for the product. 42 Solve a problem Solution 4: Check the paper type Solution: HP recommends that is appropriate for technical support. This will prevent the photo paper from curling. If prompted, choose your... have finished printing, return any other paper type that you are printing on the bottom of paper was a problem with your country/region, and then click Contact HP for the product. Therefore, replacing the ink cartridges or printhead is not necessary. • Solution 1: Check ...
... Store photo media in its original packaging inside a resealable plastic bag on calling for the product. 42 Solve a problem Solution 4: Check the paper type Solution: HP recommends that is appropriate for technical support. This will prevent the photo paper from curling. If prompted, choose your... have finished printing, return any other paper type that you are printing on the bottom of paper was a problem with your country/region, and then click Contact HP for the product. Therefore, replacing the ink cartridges or printhead is not necessary. • Solution 1: Check ...
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...HP Advanced Photo Paper. To select a print speed or quality 1. Click the Features tab. 6. Cause: The photo image had odd hues printed near the bottom of paper that you installed with a high print quality setting, such as Best or Maximum dpi. On the File menu in the input tray. 2. Solve a problem...the issue, try the next solution. When you selected, click Resolution. If this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Depending on the paper type and print quality settings you have loaded. 7. Click the button that...
...HP Advanced Photo Paper. To select a print speed or quality 1. Click the Features tab. 6. Cause: The photo image had odd hues printed near the bottom of paper that you installed with a high print quality setting, such as Best or Maximum dpi. On the File menu in the input tray. 2. Solve a problem...the issue, try the next solution. When you selected, click Resolution. If this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Depending on the paper type and print quality settings you have loaded. 7. Click the button that...
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...quality setting • Solution 5: Align the printer • Solution 5: Automatically clean the print cartridges. • Solution 7: Contact HP support Solution 1: Make sure you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. If this...8226; Solution 1: Make sure you are designed and tested with HP printers to help you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. Solve a problem Solution 2: Check the ink levels Solution: Check the estimated ink...
...quality setting • Solution 5: Align the printer • Solution 5: Automatically clean the print cartridges. • Solution 7: Contact HP support Solution 1: Make sure you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. If this...8226; Solution 1: Make sure you are designed and tested with HP printers to help you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. Solve a problem Solution 2: Check the ink levels Solution: Check the estimated ink...
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.... 2. Depending on the paper type and print quality settings you have paper loaded in your project. Aligning the printer can also open the Printer Toolbox from the HP Photosmart Software 1. Print quality troubleshooting 45 Solve a problem If this did not solve the issue, try the next solution. In the Print Properties dialog box, click...
.... 2. Depending on the paper type and print quality settings you have paper loaded in your project. Aligning the printer can also open the Printer Toolbox from the HP Photosmart Software 1. Print quality troubleshooting 45 Solve a problem If this did not solve the issue, try the next solution. In the Print Properties dialog box, click...