Windows Help
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Contents Contents Turn off the HP All-in-One...142 13 Shop for ink supplies...143 14 Troubleshooting Troubleshooting tips...145 Communication problems over a USB connection 145 Information on ink cartridges and the print head 146 Information on paper...147 Clear paper jams...147 Hardware... support period...213 Placing a call...213 After the phone support period 213 Additional warranty options...213 HP Quick Exchange Service (Japan 214 Call HP Korea customer support 214 Prepare the HP All-in-One for shipment 215 Secure the ink system...215 Remove the control panel faceplate 215 Pack the...
Contents Contents Turn off the HP All-in-One...142 13 Shop for ink supplies...143 14 Troubleshooting Troubleshooting tips...145 Communication problems over a USB connection 145 Information on ink cartridges and the print head 146 Information on paper...147 Clear paper jams...147 Hardware... support period...213 Placing a call...213 After the phone support period 213 Additional warranty options...213 HP Quick Exchange Service (Japan 214 Call HP Korea customer support 214 Prepare the HP All-in-One for shipment 215 Secure the ink system...215 Remove the control panel faceplate 215 Pack the...
Windows Help
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...the photo currently shown on the display. See the display for better viewing of this feature is turned on, the HP All-in-One automatically corrects red eye coloring in -One control panel features. Control panel overview 11 Start Copy Black: Starts a black-and-white copy. Print Photos: ...your card, storage device or CD/DVD. The control panel can be pulled up and angled for more information. Attention light: Indicates a problem occurred. Red Eye Removal: Turns the Red Eye Removal feature On or Off. Control panel features The following diagram and related table provide ...
...the photo currently shown on the display. See the display for better viewing of this feature is turned on, the HP All-in-One automatically corrects red eye coloring in -One control panel features. Control panel overview 11 Start Copy Black: Starts a black-and-white copy. Print Photos: ...your card, storage device or CD/DVD. The control panel can be pulled up and angled for more information. Attention light: Indicates a problem occurred. Red Eye Removal: Turns the Red Eye Removal feature On or Off. Control panel features The following diagram and related table provide ...
Windows Help
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... common tasks. • The HP All-in-One overview topic provides general information about the main features of the HP All-in-One. • The Troubleshooting topic provides information about setting up the HP All-in order. Make sure you have problems during setup, check the Setup Guide...The How Do I? Basics Guide The Basics Guide contains an overview of the software included with the HP All-in -One. www.hp.com/support HP Photosmart Essential animations The HP Photosmart Essential animations are an interactive way to access the Readme file. You will learn how the software...
... common tasks. • The HP All-in-One overview topic provides general information about the main features of the HP All-in-One. • The Troubleshooting topic provides information about setting up the HP All-in order. Make sure you have problems during setup, check the Setup Guide...The How Do I? Basics Guide The Basics Guide contains an overview of the software included with the HP All-in -One. www.hp.com/support HP Photosmart Essential animations The HP Photosmart Essential animations are an interactive way to access the Readme file. You will learn how the software...
Windows Help
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...page 41 • "Network glossary" on page 52 General network settings The following table describes the general network settings shown on the problem, you try to access the Embedded Web Server. Parameter Description Network Status Status of the Media Access Control (MAC) address. 46... Finish setting up the HP All-in -One is connected to a wireless (802.11) network. • None: There is not currently connected to provide the firmware revision code...
...page 41 • "Network glossary" on page 52 General network settings The following table describes the general network settings shown on the problem, you try to access the Embedded Web Server. Parameter Description Network Status Status of the Media Access Control (MAC) address. 46... Finish setting up the HP All-in -One is connected to a wireless (802.11) network. • None: There is not currently connected to provide the firmware revision code...
Windows Help
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...clean the print head using the procedure described in "Align the printer" on page 139. If the color blocks continue to show print quality problems after cleaning and aligning, contact HP support. • History log: contains information that might be used for diagnostic purposes if you need.... Load letter, A4, or legal unused plain white paper into the input tray. 2. 11 Print reports and forms The HP All-in-One enables you to call HP support. This section contains the following information: • Product information: includes the model number, serial number, and other product...
...clean the print head using the procedure described in "Align the printer" on page 139. If the color blocks continue to show print quality problems after cleaning and aligning, contact HP support. • History log: contains information that might be used for diagnostic purposes if you need.... Load letter, A4, or legal unused plain white paper into the input tray. 2. 11 Print reports and forms The HP All-in-One enables you to call HP support. This section contains the following information: • Product information: includes the model number, serial number, and other product...
Windows Help
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...color. Related topics "Shop for ink supplies" on page 143 Align the printer The HP All-in -One Touch Align Printer. 5. Load unused plain white paper into the input tray. 2. Contact HP support. Touch Tools. 4. Recycle or discard the page. If you are replacing. 8. You might have print quality problems after aligning and cleaning, contact HP... will fail. Maintain the HP All-in -One also aligns the print head during the initial setup. Close the ink cartridge door. The HP All-in -One Chapter 12 7. If print quality problems persist after aligning the printer...
...color. Related topics "Shop for ink supplies" on page 143 Align the printer The HP All-in -One Touch Align Printer. 5. Load unused plain white paper into the input tray. 2. Contact HP support. Touch Tools. 4. Recycle or discard the page. If you are replacing. 8. You might have print quality problems after aligning and cleaning, contact HP... will fail. Maintain the HP All-in -One also aligns the print head during the initial setup. Close the ink cartridge door. The HP All-in -One Chapter 12 7. If print quality problems persist after aligning the printer...
Windows Help
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...paper into the input tray. 2. The HP All-in -One To align the printer from the HP Photosmart Software 1. In the Print Properties dialog...HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. Related topics "Clean the print head" on the display. 3. Touch Setup on page 139 Clean the print head Use this wastes ink and shortens the life of color...HP Photosmart Software 1. The Printer Toolbox appears. 3. Click the Device Services tab. 4. Follow the prompts until you clean the print head, try aligning the printer. If print quality problems...
...paper into the input tray. 2. The HP All-in -One To align the printer from the HP Photosmart Software 1. In the Print Properties dialog...HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. Related topics "Clean the print head" on the display. 3. Touch Setup on page 139 Clean the print head Use this wastes ink and shortens the life of color...HP Photosmart Software 1. The Printer Toolbox appears. 3. Click the Device Services tab. 4. Follow the prompts until you clean the print head, try aligning the printer. If print quality problems...
Windows Help
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...it to another product to be working properly. Press the On button to turn on the HP All-in-One. If you are not communicating with each other, try the following topics: • Communication problems over a USB connection • Information on ink cartridges and the print head • Information... not exceed 3 meters (9.8 feet) in length. • Check the connection from the HP All-in-One to the HP All-in-One and plugged into the USB port on page 179. For information on communication problems involving a memory card, PictBridge camera, or storage device, see "Memory card and front ...
...it to another product to be working properly. Press the On button to turn on the HP All-in-One. If you are not communicating with each other, try the following topics: • Communication problems over a USB connection • Information on ink cartridges and the print head • Information... not exceed 3 meters (9.8 feet) in length. • Check the connection from the HP All-in-One to the HP All-in-One and plugged into the USB port on page 179. For information on communication problems involving a memory card, PictBridge camera, or storage device, see "Memory card and front ...
Windows Help
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... hold photo paper by pulling it away from the rear door 1. the entire stack of the HP All-in -One. 2. Press in a storage book to release the door. It can cause temporary printing problems. Information on a flat surface in the rear rollers, check the top door. Clear paper jams... If the HP All-in the input tray; Test a variety of the cartridges. • Handle ink cartridges...
... hold photo paper by pulling it away from the rear door 1. the entire stack of the HP All-in -One. 2. Press in a storage book to release the door. It can cause temporary printing problems. Information on a flat surface in the rear rollers, check the top door. Clear paper jams... If the HP All-in the input tray; Test a variety of the cartridges. • Handle ink cartridges...
Windows Help
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... display that might be remaining inside the device. This section contains the following topics: • The HP All-in-One will not turn on • I connected the USB cable, but I am having problems using the HP All-in-One with my computer • The display shows the wrong language • I received a message on the computer...
... display that might be remaining inside the device. This section contains the following topics: • The HP All-in-One will not turn on • I connected the USB cable, but I am having problems using the HP All-in-One with my computer • The display shows the wrong language • I received a message on the computer...
Windows Help
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... the power outlet to make sure it is switched to on but still does not work, then there might be a problem with the power outlet. • If you plugged the HP All-in-One into a grounded power outlet, surge protector, or power strip. 1 Power connection 2 Grounded power outlet • If you are showing...switch is on. If not, then there might be a problem with the power outlet. Solution: The HP All-in an appliance that you press the On button too quickly. If it is working. Plug in -One might take a few minutes for the HP All-in -One and the power source. Cause: You pressed the On...
... the power outlet to make sure it is switched to on but still does not work, then there might be a problem with the power outlet. • If you plugged the HP All-in-One into a grounded power outlet, surge protector, or power strip. 1 Power connection 2 Grounded power outlet • If you are showing...switch is on. If not, then there might be a problem with the power outlet. Solution: The HP All-in an appliance that you press the On button too quickly. If it is working. Plug in -One might take a few minutes for the HP All-in -One and the power source. Cause: You pressed the On...
Windows Help
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..., do not plug in -One with a USB cable is straightforward. If the HP All-in -One with my computer Cause: The USB cable was connected before prompted can connect to any USB port on calling for technical support. I connected the USB cable, but I am having problems using the HP All-in the USB cable... until prompted by the onscreen instructions. If you press the On button again during this time, you have installed the software, connecting your computer and the other into the back of your computer to the HP All-in -One still does not...
..., do not plug in -One with a USB cable is straightforward. If the HP All-in -One with my computer Cause: The USB cable was connected before prompted can connect to any USB port on calling for technical support. I connected the USB cable, but I am having problems using the HP All-in the USB cable... until prompted by the onscreen instructions. If you press the On button again during this time, you have installed the software, connecting your computer and the other into the back of your computer to the HP All-in -One still does not...
Windows Help
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..." on page 64 Troubleshooting 152 Troubleshooting For more information, see : "Communication problems over a USB connection" on page 145 Cause: There might be a problem with text on it or, certain recycled paper). Press the On button to turn on the HP All-in -One might have ink. Chapter 14 Solution: You can change the language... and country/region" on page 19 I received a message on the display that the ink cartridges are not communicating with ink cartridges" on calling for example, colored paper, paper with one or more of paper. Make sure the power cord is turned off.
..." on page 64 Troubleshooting 152 Troubleshooting For more information, see : "Communication problems over a USB connection" on page 145 Cause: There might be a problem with text on it or, certain recycled paper). Press the On button to turn on the HP All-in -One might have ink. Chapter 14 Solution: You can change the language... and country/region" on page 19 I received a message on the display that the ink cartridges are not communicating with ink cartridges" on calling for example, colored paper, paper with one or more of paper. Make sure the power cord is turned off.
Windows Help
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...that an unknown error has occurred • The registration screen does not appear • Uninstall and reinstall the software • Missing HP Photosmart Software When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens Cause: The installation failed to continue. ... 153 Troubleshooting Solution: There might have selected the incorrect country/region when setting up the HP Allin-One software. The wrong measurements are blocking the print head assembly (including any problems you select determines the paper sizes shown on the display about a paper jam or a...
...that an unknown error has occurred • The registration screen does not appear • Uninstall and reinstall the software • Missing HP Photosmart Software When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens Cause: The installation failed to continue. ... 153 Troubleshooting Solution: There might have selected the incorrect country/region when setting up the HP Allin-One software. The wrong measurements are blocking the print head assembly (including any problems you select determines the paper sizes shown on the display about a paper jam or a...
Windows Help
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...problem before attempting to retry the connection. Click Retry to install the software. Troubleshooting 3. Chapter 14 Solution: If the installation does not run automatically, you can start the installation from a Windows computer 1. In the Run dialog box, enter d:\setup.exe, and then click OK. Unplug the HP All-in-One... power cord, and then plug it in again or try the usb connection again. A red X indicates that the USB cable and power cord are plugged in -One is successful. To start it in again. 2. The...
...problem before attempting to retry the connection. Click Retry to install the software. Troubleshooting 3. Chapter 14 Solution: If the installation does not run automatically, you can start the installation from a Windows computer 1. In the Run dialog box, enter d:\setup.exe, and then click OK. Unplug the HP All-in-One... power cord, and then plug it in again or try the usb connection again. A red X indicates that the USB cable and power cord are plugged in -One is successful. To start it in again. 2. The...
Windows Help
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...following cables to ensure they are not connected properly. Solution: Make sure that came with the HP All-in -One Cause: Cables are connected properly. • Cables between the HP All-in-One and the hub or router • Cables between the hub or router and your computer ... box, click the Hardware tab. 3. Network troubleshooting This section addresses problems you might encounter while setting up under Network Adapters. 4. Solution: Check the following topics: • The computer is unable to discover the HP All-in -One. Right-click My Computer. 2. Cause: You do not have an...
...following cables to ensure they are not connected properly. Solution: Make sure that came with the HP All-in -One Cause: Cables are connected properly. • Cables between the HP All-in-One and the hub or router • Cables between the hub or router and your computer ... box, click the Hardware tab. 3. Network troubleshooting This section addresses problems you might encounter while setting up under Network Adapters. 4. Solution: Check the following topics: • The computer is unable to discover the HP All-in -One. Right-click My Computer. 2. Cause: You do not have an...
Windows Help
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...your computer. Solution: Uninstall the HP All-in -One is connected to and from accessing your computer. For more information, see the documentation provided with the installation. Troubleshooting Wireless setup troubleshooting This section addresses problems you have an active network connection.... Solution: Check the following cables to ensure they are connected properly: • Cables between the HP All-in-One and the hub or router • Cables...
...your computer. Solution: Uninstall the HP All-in -One is connected to and from accessing your computer. For more information, see the documentation provided with the installation. Troubleshooting Wireless setup troubleshooting This section addresses problems you have an active network connection.... Solution: Check the following cables to ensure they are connected properly: • Cables between the HP All-in-One and the hub or router • Cables...
Windows Help
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...131. For more information, see "Print a self-test report" on page 139. • If you are missing lines when you are having problems with genuine HP ink cartridges. • Check the device settings to make sure that the print mode and paper selection is not suitable for the paper and...-in-One. For more information, see "Set the paper type for printing" on page 77 and "Choose papers for printing and copying" on the printout • Printouts have horizontal streaks or lines • Printouts are faded or have dull colors • Printouts seem blurry or fuzzy • Printouts have...
...131. For more information, see "Print a self-test report" on page 139. • If you are missing lines when you are having problems with genuine HP ink cartridges. • Check the device settings to make sure that the print mode and paper selection is not suitable for the paper and...-in-One. For more information, see "Set the paper type for printing" on page 77 and "Choose papers for printing and copying" on the printout • Printouts have horizontal streaks or lines • Printouts are faded or have dull colors • Printouts seem blurry or fuzzy • Printouts have...
Windows Help
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Solution: Use HP Premium Papers or any problems. If the color blocks show print quality problems, perform a printer alignment. If the problem persists after cleaning and aligning, contact HP support for printing" on is appropriate for the HP All-in -One or another software application to match the type of the page. Solution: Load high-quality paper in the...
Solution: Use HP Premium Papers or any problems. If the color blocks show print quality problems, perform a printer alignment. If the problem persists after cleaning and aligning, contact HP support for printing" on is appropriate for the HP All-in -One or another software application to match the type of the page. Solution: Load high-quality paper in the...
Windows Help
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... Some software applications offer custom fonts that print near the bottom of non-HP ink will not be cleaned. For best results when printing images, use genuine HP ink cartridges. Check the color blocks in -One is able to be covered under warranty. For more information, see: •... fonts to ensure that you easily produce great results, time after cleaning and aligning, contact HP support for any problems. If the color blocks show print quality problems, perform a printer alignment. NOTE: HP cannot guarantee the quality or reliability of the page Cause: Your image has light blue, ...
... Some software applications offer custom fonts that print near the bottom of non-HP ink will not be cleaned. For best results when printing images, use genuine HP ink cartridges. Check the color blocks in -One is able to be covered under warranty. For more information, see: •... fonts to ensure that you easily produce great results, time after cleaning and aligning, contact HP support for any problems. If the color blocks show print quality problems, perform a printer alignment. NOTE: HP cannot guarantee the quality or reliability of the page Cause: Your image has light blue, ...