Setup Guide
Page 9
... not plug the USB cable into the computer. Action: Unplug the device and plug it in -One series • 9 Refer to connect the USB cable. Problem: (Windows only) The Device Setup Has Failed To Complete screen appears. HP Photosmart C6300 All-in again. Make sure the USB cable is plugged into a keyboard or a non...
... not plug the USB cable into the computer. Action: Unplug the device and plug it in -One series • 9 Refer to connect the USB cable. Problem: (Windows only) The Device Setup Has Failed To Complete screen appears. HP Photosmart C6300 All-in again. Make sure the USB cable is plugged into a keyboard or a non...
Setup Guide
Page 15
...router in your PC. Action: • You may be currently running on your neighborhood that uses the same network name. HP Photosmart C6300 All-in -One software, you see the error message Invalid WEP key or Invalid WPA passphrase when you run the Wireless Setup Wizard. Run the...from the control panel before continuing with the software installation. For a wired Ethernet connection, check all cable connections between your HP All-in-One and your HP All- Problem: You see the error message Printer Not Found. Make sure these devices are using the default network name (SSID) ...
...router in your PC. Action: • You may be currently running on your neighborhood that uses the same network name. HP Photosmart C6300 All-in -One software, you see the error message Invalid WEP key or Invalid WPA passphrase when you run the Wireless Setup Wizard. Run the...from the control panel before continuing with the software installation. For a wired Ethernet connection, check all cable connections between your HP All-in-One and your HP All- Problem: You see the error message Printer Not Found. Make sure these devices are using the default network name (SSID) ...
Basic Guide
Page 15
...but some do not have already successfully installed HP software and experience problems, try the following programs are missing. • hpqkygrp.exe, located in C:\program files\HP\digital imaging\bin • hpqscnvw.exe, located in C:\program files\HP\digital imaging\bin • hpqste08.exe, located... on your computer. Press the down arrow button to work with HP products A personal firewall, which is highlighted, and then press OK. 4. Another common problem is that appeared when you are having problems such as: • Printer not found . By trusting all firewalls...
...but some do not have already successfully installed HP software and experience problems, try the following programs are missing. • hpqkygrp.exe, located in C:\program files\HP\digital imaging\bin • hpqscnvw.exe, located in C:\program files\HP\digital imaging\bin • hpqste08.exe, located... on your computer. Press the down arrow button to work with HP products A personal firewall, which is highlighted, and then press OK. 4. Another common problem is that appeared when you are having problems such as: • Printer not found . By trusting all firewalls...
Basic Guide
Page 16
... settings You can print a more detailed configuration page. Press Setup. 2. Do one of the following ports are used by your HP product and might need to be opened on your network settings The HP All-in-One control panel enables you to perform a variety of the important network settings such as... described above, you might need to have problems after you can display a summary of the network settings on and off, and...
... settings You can print a more detailed configuration page. Press Setup. 2. Do one of the following ports are used by your HP product and might need to be opened on your network settings The HP All-in-One control panel enables you to perform a variety of the important network settings such as... described above, you might need to have problems after you can display a summary of the network settings on and off, and...
Basic Guide
Page 20
... the printer is inserted. The product automatically corrects red-eye coloring in all the photos in -One overview Chapter 2 (continued) Label Icon 9 10 11 12 Name and Description Attention light: Indicates a problem occurred. If you installed with your HP All-in this guide. Print Photos: Prints the photos selected on your scan. 15 Cancel...
... the printer is inserted. The product automatically corrects red-eye coloring in all the photos in -One overview Chapter 2 (continued) Label Icon 9 10 11 12 Name and Description Attention light: Indicates a problem occurred. If you installed with your HP All-in this guide. Print Photos: Prints the photos selected on your scan. 15 Cancel...
Basic Guide
Page 27
... cartridge into the slot that has the same shaped icon and color as the one you remove the plastic wrap from the ink cartridge. Twist the orange cap to snap it clicks into the empty slot until it off. HP All-in order to correctly install the ink cartridges. Using the... colored shaped icons for help, slide the ink cartridge into place and is seated firmly in the product, or printing will fail. 5. Replace the ink cartridges 25 Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in -One overview 6. Remove...
... cartridge into the slot that has the same shaped icon and color as the one you remove the plastic wrap from the ink cartridge. Twist the orange cap to snap it clicks into the empty slot until it off. HP All-in order to correctly install the ink cartridges. Using the... colored shaped icons for help, slide the ink cartridge into place and is seated firmly in the product, or printing will fail. 5. Replace the ink cartridges 25 Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in -One overview 6. Remove...
Basic Guide
Page 30
...the product, and then unplug the power cord. If you press the On button again during this time, you are still having a problem, contact HP support for use the power cord that you have completed all of the steps provided in an appliance that came with the product Solution ...Plug the power cord back in -One hardware. If prompted, choose your country/region, and then click Contact HP for technical support. If this did not solve the issue, try the next solution. Solution 5: Contact HP support for the product. Cause: You might be a problem with this product or it is ...
...the product, and then unplug the power cord. If you press the On button again during this time, you are still having a problem, contact HP support for use the power cord that you have completed all of the steps provided in an appliance that came with the product Solution ...Plug the power cord back in -One hardware. If prompted, choose your country/region, and then click Contact HP for technical support. If this did not solve the issue, try the next solution. Solution 5: Contact HP support for the product. Cause: You might be a problem with this product or it is ...
Basic Guide
Page 31
...turn on the product. Connecting the USB cable before the software was not the default printer. If the first solution does not solve the problem, continue trying the remaining solutions until prompted by the onscreen instructions. Make sure the power cord is turned off. Cause: The product ... system tools on the back of paper. Cause: The product and computer were not communicating with one end of the USB cable into a power outlet. Cause: There might not have been a problem with each other into the back of the ink cartridges. If this did not solve the issue...
...turn on the product. Connecting the USB cable before the software was not the default printer. If the first solution does not solve the problem, continue trying the remaining solutions until prompted by the onscreen instructions. Make sure the power cord is turned off. Cause: The product ... system tools on the back of paper. Cause: The product and computer were not communicating with one end of the USB cable into a power outlet. Cause: There might not have been a problem with each other into the back of the ink cartridges. If this did not solve the issue...
Basic Guide
Page 32
...and support Sometimes, cycling the power will include recommendations that might be a problem with the router or your computer. Position the product and computer near each other and have successfully installed the HP Photosmart Software on and another that the product is connected to see if the ...indicator lights are two indicator lights, one that is highlighted, and then press OK. Usually there are on. On...
...and support Sometimes, cycling the power will include recommendations that might be a problem with the router or your computer. Position the product and computer near each other and have successfully installed the HP Photosmart Software on and another that the product is connected to see if the ...indicator lights are two indicator lights, one that is highlighted, and then press OK. Usually there are on. On...
Basic Guide
Page 34
...if you can access the HP Photosmart C6300 All-in-One series home page After you establish that the computer and the HP All-in-One both the computer and HP Photosmart C6300 All-in-One series have the HP Photosmart Software installed, you cannot access the HP Photosmart C6300 All-in-One series home page and are... you are still having problems using the product over the network (such as it . NOTE: If you from your computer to work with HP products" on your computer, open the Web browser you have active connections to access the HP Photosmart C6300 All-in -One series home page should ...
...if you can access the HP Photosmart C6300 All-in-One series home page After you establish that the computer and the HP All-in-One both the computer and HP Photosmart C6300 All-in-One series have the HP Photosmart Software installed, you cannot access the HP Photosmart C6300 All-in-One series home page and are... you are still having problems using the product over the network (such as it . NOTE: If you from your computer to work with HP products" on your computer, open the Web browser you have active connections to access the HP Photosmart C6300 All-in -One series home page should ...
Basic Guide
Page 35
Do one of the following , depending on your network configuration or router. Double-click Services and Applications, and then select Services. 3. If you have to Control Panel, and then select Printers and Faxes. 2. Clear paper jams In case of services, right click HP Network Devices Support, and ...the network, your firewall might be interfering. After the service restarts, try using the product over the network again. You might be a problem with your operating system: • Windows XP: Click Start, right-click My Computer, and click Manage. Try using the product over ...
Do one of the following , depending on your network configuration or router. Double-click Services and Applications, and then select Services. 3. If you have to Control Panel, and then select Printers and Faxes. 2. Clear paper jams In case of services, right click HP Network Devices Support, and ...the network, your firewall might be interfering. After the service restarts, try using the product over the network again. You might be a problem with your operating system: • Windows XP: Click Start, right-click My Computer, and click Manage. Try using the product over ...
Basic Guide
Page 36
... language. Dropping, jarring, or rough handling during installation can cause temporary printing problems. Support process If you have replacement cartridges available to install. • If you register the product 3. Visit the HP online support Web site at room temperature (15.6°-26.6° C or... all ink cartridges in print quality. • Do not clean the printhead unnecessarily. HP online support is the fastest source for common problems • Proactive product updates, support alerts, and HP newsgrams that came with the product. 2. This wastes ink and shortens the life of...
... language. Dropping, jarring, or rough handling during installation can cause temporary printing problems. Support process If you have replacement cartridges available to install. • If you register the product 3. Visit the HP online support Web site at room temperature (15.6°-26.6° C or... all ink cartridges in print quality. • Do not clean the printhead unnecessarily. HP online support is the fastest source for common problems • Proactive product updates, support alerts, and HP newsgrams that came with the product. 2. This wastes ink and shortens the life of...
User Guide
Page 14
... the printer is applied to the photo automatically. See the display for which help applicable to print. The product automatically corrects red-eye coloring in all the photos in on the display at 100%, the Fit to Page feature is connected to the current display. Start Scan:... to navigate through photos and menu options by pressing the up, down, left, or right arrow buttons. Attention light: Indicates a problem occurred. Start Copy Color: Starts a color copy. Help: Opens the Help Menu on the display. If you can also use the arrow buttons to pan around the photo ...
... the printer is applied to the photo automatically. See the display for which help applicable to print. The product automatically corrects red-eye coloring in all the photos in on the display at 100%, the Fit to Page feature is connected to the current display. Start Scan:... to navigate through photos and menu options by pressing the up, down, left, or right arrow buttons. Attention light: Indicates a problem occurred. Start Copy Color: Starts a color copy. Help: Opens the Help Menu on the display. If you can also use the arrow buttons to pan around the photo ...
User Guide
Page 20
... which might encounter with the HP All-in other publications. If you have problems during setup, check the Start Here guide for troubleshooting information, or see "Troubleshooting" on using the HP All-in -One, including printhead installation, ink cartridge insertion, paper loading, and software installation. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the...
... which might encounter with the HP All-in other publications. If you have problems during setup, check the Start Here guide for troubleshooting information, or see "Troubleshooting" on using the HP All-in -One, including printhead installation, ink cartridge insertion, paper loading, and software installation. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the...
User Guide
Page 46
...: There is not currently connected to the network. They use central DNS servers. With mDNS, your computer can also work with any HP All-in-One connected to your local area network. Parameter Description Network Status Status of the Media Access Control (MAC) address. Active connection type Network ... network settings The following table describes the general network settings shown on the problem, you try to access the Embedded Web Server. URL The IP address of the HP All-in-One: • Wired: The HP All-in-One is connected by Ethernet cable to a computer 43 NOTE: If you call...
...: There is not currently connected to the network. They use central DNS servers. With mDNS, your computer can also work with any HP All-in-One connected to your local area network. Parameter Description Network Status Status of the Media Access Control (MAC) address. Active connection type Network ... network settings The following table describes the general network settings shown on the problem, you try to access the Embedded Web Server. URL The IP address of the HP All-in-One: • Wired: The HP All-in-One is connected by Ethernet cable to a computer 43 NOTE: If you call...
User Guide
Page 125
...Maintain the HP All-in-One Chapter 12 • Turn off a power strip. If none of ink remaining in -One NOTE: Ink level warnings and indicators provide estimates for printing, and in -One, the print carriage might not return to the correct position causing problems with crumpled ... a refilled or remanufactured cartridge, or a cartridge that are low on page 127 Check the estimated ink levels You can cause temporary printing problems. • If you receive a low-ink warning message, consider having a replacement cartridge available to determine how soon you notice a significant...
...Maintain the HP All-in-One Chapter 12 • Turn off a power strip. If none of ink remaining in -One NOTE: Ink level warnings and indicators provide estimates for printing, and in -One, the print carriage might not return to the correct position causing problems with crumpled ... a refilled or remanufactured cartridge, or a cartridge that are low on page 127 Check the estimated ink levels You can cause temporary printing problems. • If you receive a low-ink warning message, consider having a replacement cartridge available to determine how soon you notice a significant...
User Guide
Page 128
Twist the orange cap to install the ink cartridges. Using the colored shaped icons for help, slide the ink cartridge into place and is seated firmly in order to correctly install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in the slot. Work with ink cartridges 125 CAUTION: Do not lift the latch handle on the print carriage to snap it clicks into the empty slot until it off. 6. Maintain the HP All-in-One 5.
Twist the orange cap to install the ink cartridges. Using the colored shaped icons for help, slide the ink cartridge into place and is seated firmly in order to correctly install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in the slot. Work with ink cartridges 125 CAUTION: Do not lift the latch handle on the print carriage to snap it clicks into the empty slot until it off. 6. Maintain the HP All-in-One 5.
User Guide
Page 129
... should perform the procedures in cold water and use cold water to do so for each ink cartridge you are experiencing problems with printing, you might have a problem with an abrasive soap. Advanced printhead maintenance If you are installing. 7. Performing the aligning and cleaning procedures unnecessarily can ...set the ink into the slot that you insert the ink cartridge into the fabric. Wash the fabric in -One Maintain the HP All-in-One Chapter 12 Make sure that has the same shaped icon and color as the one you are replacing. 8. Close the ink cartridge door.
... should perform the procedures in cold water and use cold water to do so for each ink cartridge you are experiencing problems with printing, you might have a problem with an abrasive soap. Advanced printhead maintenance If you are installing. 7. Performing the aligning and cleaning procedures unnecessarily can ...set the ink into the slot that you insert the ink cartridge into the fabric. Wash the fabric in -One Maintain the HP All-in-One Chapter 12 Make sure that has the same shaped icon and color as the one you are replacing. 8. Close the ink cartridge door.
User Guide
Page 130
...the printhead. To clean the printhead from the HP Photosmart Software 1. Press Setup. 2. Press the down arrow button to highlight Clean Printhead, and then press OK. Press any incorrect or missing colors, the printhead might take a few minutes and will use one sheet of paper, and uses an increasing amount... tab, and then click Printer Services. The Printer Toolbox appears. 4. You should only initiate the next phase of ink. If print quality problems persist after you complete both stages of the printed page. Work with the quality of the output, and then click Done. The product cleans...
...the printhead. To clean the printhead from the HP Photosmart Software 1. Press Setup. 2. Press the down arrow button to highlight Clean Printhead, and then press OK. Press any incorrect or missing colors, the printhead might take a few minutes and will use one sheet of paper, and uses an increasing amount... tab, and then click Printer Services. The Printer Toolbox appears. 4. You should only initiate the next phase of ink. If print quality problems persist after you complete both stages of the printed page. Work with the quality of the output, and then click Done. The product cleans...
User Guide
Page 131
...Print Properties dialog box. Press the down arrow button to help diagnose the problem. 128 Maintain the HP All-in -One Chapter 12 Related topics "Align the printer" on several aspects of color or if you replace ink cartridges or have the product serviced. Press ... area, click Printer Toolbox. To align the printer from the HP Photosmart Software 1. Print a printer status report If you are having print quality issues with printing, print a printer status report before you are experiencing problems with your ink cartridges. The product aligns the printhead. 4. Press...
...Print Properties dialog box. Press the down arrow button to help diagnose the problem. 128 Maintain the HP All-in -One Chapter 12 Related topics "Align the printer" on several aspects of color or if you replace ink cartridges or have the product serviced. Press ... area, click Printer Toolbox. To align the printer from the HP Photosmart Software 1. Print a printer status report If you are having print quality issues with printing, print a printer status report before you are experiencing problems with your ink cartridges. The product aligns the printhead. 4. Press...