Setup Guide
Page 15
...run the Wireless Setup Wizard on . Problem: While you install the HP All-in-One software, you have not accidently inserted blank spaces at the beginning or end. • If you are not in use during the HP All-in -One. HP Photosmart C6300 All-in -One may have typed the WEP key or ...• There may be inference from other devices preventing the HP All-in-One from the HP All-in-One control panel, the HP All-in -One and your HP All- Make sure your network name is unique. Problem: You see the error message Printer Not Found. Make sure these devices are using the default ...
...run the Wireless Setup Wizard on . Problem: While you install the HP All-in-One software, you have not accidently inserted blank spaces at the beginning or end. • If you are not in use during the HP All-in -One. HP Photosmart C6300 All-in -One may have typed the WEP key or ...• There may be inference from other devices preventing the HP All-in-One from the HP All-in-One control panel, the HP All-in -One and your HP All- Make sure your network name is unique. Problem: You see the error message Printer Not Found. Make sure these devices are using the default ...
Basic Guide
Page 15
... your firewall's list of trusted applications; Another common problem is that are having problems such as: • Printer not found . If the HP software cannot find the HP product during installation (and you answered "block" to any that HP software is complete, open Printers and Faxes (or Printers) in queue or printer goes offline • Scan communication errors or...
... your firewall's list of trusted applications; Another common problem is that are having problems such as: • Printer not found . If the HP software cannot find the HP product during installation (and you answered "block" to any that HP software is complete, open Printers and Faxes (or Printers) in queue or printer goes offline • Scan communication errors or...
Basic Guide
Page 20
...card is connected to learn more information. If no photos are only available using the HP All-in the print queue. Make sure you installed with your HP All-in-One that the printer is inserted. Find more information A variety of the Start Here guide, or see... a topic to a wireless network. The product automatically corrects red-eye coloring in all the photos in -One. Chapter 2 (continued) Label Icon 9 10 11 12 Name and Description Attention light: Indicates a problem occurred. Start Here guide The Start Here guide provides instructions for your computer...
...card is connected to learn more information. If no photos are only available using the HP All-in the print queue. Make sure you installed with your HP All-in-One that the printer is inserted. Find more information A variety of the Start Here guide, or see... a topic to a wireless network. The product automatically corrects red-eye coloring in all the photos in -One. Chapter 2 (continued) Label Icon 9 10 11 12 Name and Description Attention light: Indicates a problem occurred. Start Here guide The Start Here guide provides instructions for your computer...
Basic Guide
Page 31
... and computer. If this did not solve the issue, try the next solution. Cause: The product might not have installed the software, plug one or more information on the back of the product. Connecting the USB cable before connecting the USB cable. Press the On button to any USB... you are installed properly and have been out of the ink cartridges. Make sure the power cord is firmly connected to the default printer, but I am having problems using the product with my computer Solution: You must first install the software that came with the most likely solution first. Cause: You...
... and computer. If this did not solve the issue, try the next solution. Cause: The product might not have installed the software, plug one or more information on the back of the product. Connecting the USB cable before connecting the USB cable. Press the On button to any USB... you are installed properly and have been out of the ink cartridges. Make sure the power cord is firmly connected to the default printer, but I am having problems using the product with my computer Solution: You must first install the software that came with the most likely solution first. Cause: You...
Basic Guide
Page 35
... the door. Delete any print jobs currently in the tab on your network configuration or router. Press in the print queue. 2. Do one of the following , depending on page 13. Double-click Services and Applications, and then select Services. • Windows Vista: Click Start... the product, your firewall might be a problem with your operating system: • Windows XP: Click Start, point to Printers and Faxes, and then select View/Details. • Windows Vista: Click Start, point to work with HP products" on the printer status: • If the product says Offline...
... the door. Delete any print jobs currently in the tab on your network configuration or router. Press in the print queue. 2. Do one of the following , depending on page 13. Double-click Services and Applications, and then select Services. • Windows Vista: Click Start... the product, your firewall might be a problem with your operating system: • Windows XP: Click Start, point to Printers and Faxes, and then select View/Details. • Windows Vista: Click Start, point to work with HP products" on the printer status: • If the product says Offline...
User Guide
Page 14
... provides help is inserted. Zoom out -: Zooms out to the current screen. Attention light: Indicates a problem occurred. Wireless network indicator light: Indicates that the printer is connected to the previous screen on the display where you press this button together with the arrows on...Help lists the topics for printing. You can change product settings and perform maintenance functions. Start Copy Color: Starts a color copy. The product automatically corrects red-eye coloring in all the photos in to adjust the crop box for which help applicable to show more about...
... provides help is inserted. Zoom out -: Zooms out to the current screen. Attention light: Indicates a problem occurred. Wireless network indicator light: Indicates that the printer is connected to the previous screen on the display where you press this button together with the arrows on...Help lists the topics for printing. You can change product settings and perform maintenance functions. Start Copy Color: Starts a color copy. The product automatically corrects red-eye coloring in all the photos in to adjust the crop box for which help applicable to show more about...
User Guide
Page 125
... can easily check the ink supply level to determine how soon you improperly turn off the HP All-in-One, the print carriage might not return to the correct position causing problems with crumpled newspaper to prevent the print carriage from the cartridges is unacceptable. it is left...One Chapter 12 • Turn off a power strip. This wastes ink and shortens the life of ink remaining in the ink cartridges. The ink supply level shows an estimate of the amount of the cartridges. • Handle ink cartridges carefully. Wait until the print quality is used in another printer...
... can easily check the ink supply level to determine how soon you improperly turn off the HP All-in-One, the print carriage might not return to the correct position causing problems with crumpled newspaper to prevent the print carriage from the cartridges is unacceptable. it is left...One Chapter 12 • Turn off a power strip. This wastes ink and shortens the life of ink remaining in the ink cartridges. The ink supply level shows an estimate of the amount of the cartridges. • Handle ink cartridges carefully. Wait until the print quality is used in another printer...
User Guide
Page 130
...or missing colors, the printhead might take a few minutes and will use one sheet of ...Printer Services. After each stage, review the quality of paper. If print quality problems persist after you complete both stages of cleaning, try aligning the printer. In the HP Solution Center, click Settings. 3. The Printer...One If you receive an error message about two minutes, uses one or more information. Press Setup. 2. To clean the printhead from the HP Photosmart Software 1. This section contains the following topics: • Clean the printhead • Align the printer...
...or missing colors, the printhead might take a few minutes and will use one sheet of ...Printer Services. After each stage, review the quality of paper. If print quality problems persist after you complete both stages of cleaning, try aligning the printer. In the HP Solution Center, click Settings. 3. The Printer...One If you receive an error message about two minutes, uses one or more information. Press Setup. 2. To clean the printhead from the HP Photosmart Software 1. This section contains the following topics: • Clean the printhead • Align the printer...
User Guide
Page 131
... of color or if you are having print quality issues with printing, print a printer status report before you are experiencing problems with your ink cartridges. In the Print Settings area, click Printer Toolbox. The Printer Toolbox appears. 4. The product prints a test page, aligns the printhead, and calibrates the printer. To align the printhead from the HP Photosmart Software...
... of color or if you are having print quality issues with printing, print a printer status report before you are experiencing problems with your ink cartridges. In the Print Settings area, click Printer Toolbox. The Printer Toolbox appears. 4. The product prints a test page, aligns the printhead, and calibrates the printer. To align the printhead from the HP Photosmart Software...
User Guide
Page 132
...be using the wrong software settings or printing a poor quality source file, or there might be a problem with the quality of reasons. Print and evaluate a print quality report 129 Maintain the HP All-in -One. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4.... to diagnose print quality issues. The product prints a print quality report that you are unhappy with the printing system in the HP All-in -One To print a printer status report 1. Load letter or A4 unused plain white paper into the input tray. 2. Related topics "Print and evaluate a...
...be using the wrong software settings or printing a poor quality source file, or there might be a problem with the quality of reasons. Print and evaluate a print quality report 129 Maintain the HP All-in -One. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4.... to diagnose print quality issues. The product prints a print quality report that you are unhappy with the printing system in the HP All-in -One To print a printer status report 1. Load letter or A4 unused plain white paper into the input tray. 2. Related topics "Print and evaluate a...
User Guide
Page 136
... the product serviced, because they are some other things you might not appear on the other end of your HP device. The problem might need to replace supplies or have a print quality problem, here are functioning properly. TIP: You can check: • Check the paper. • Check the ... to a band near the edge of the print. color mixing (yellow bar contains magenta streaks) NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for Inkjet Printers and All-in -One. Maintain the HP All-in -One 133 You might also want to : www.shopping...
... the product serviced, because they are some other things you might not appear on the other end of your HP device. The problem might need to replace supplies or have a print quality problem, here are functioning properly. TIP: You can check: • Check the paper. • Check the ... to a band near the edge of the print. color mixing (yellow bar contains magenta streaks) NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for Inkjet Printers and All-in -One. Maintain the HP All-in -One 133 You might also want to : www.shopping...
User Guide
Page 145
... Troubleshooting For more information on the product • Solution 2: Set your product as the default printer • Solution 3: Check the connection between the product and computer • Solution 4: Check ... are listed in the input tray 142 Troubleshooting If the first solution does not solve the problem, continue trying the remaining solutions until prompted by the onscreen instructions. You can cause errors...software, plug one end of the USB cable into the back of your computer and the other into the back of your country/region, and then click Contact HP for technical support...
... Troubleshooting For more information on the product • Solution 2: Set your product as the default printer • Solution 3: Check the connection between the product and computer • Solution 4: Check ... are listed in the input tray 142 Troubleshooting If the first solution does not solve the problem, continue trying the remaining solutions until prompted by the onscreen instructions. You can cause errors...software, plug one end of the USB cable into the back of your computer and the other into the back of your country/region, and then click Contact HP for technical support...
User Guide
Page 146
...: There might have been a problem with each other. If the display is blank and the On button is not lit, the product is firmly connected to the product and plugged into a power outlet. Solution 1: Press the On button to the default printer, but this product was not... the default printer. Cause: The product might not have ink. Cause: The product and computer were not communicating with one or more information, see : "Work with ink cartridges" on the product. ...
...: There might have been a problem with each other. If the display is blank and the On button is not lit, the product is firmly connected to the product and plugged into a power outlet. Solution 1: Press the On button to the default printer, but this product was not... the default printer. Cause: The product might not have ink. Cause: The product and computer were not communicating with one or more information, see : "Work with ink cartridges" on the product. ...
User Guide
Page 152
...came with the most likely solution first. When the software installation is complete, the HP Digital Imaging Monitor icon appears in order, with the product. Network troubleshooting This section addresses problems you might encounter setting up a wired network. Solutions are listed in the Windows ...drive and double-click it. This section contains the following topics: • The computer is unable to discover the product • The Printer not Found screen appears during installation The computer is resolved. • Solution 1: Check the cable connection • Solution 2: Check the ...
...came with the most likely solution first. When the software installation is complete, the HP Digital Imaging Monitor icon appears in order, with the product. Network troubleshooting This section addresses problems you might encounter setting up a wired network. Solutions are listed in the Windows ...drive and double-click it. This section contains the following topics: • The computer is unable to discover the product • The Printer not Found screen appears during installation The computer is resolved. • Solution 1: Check the cable connection • Solution 2: Check the ...
User Guide
Page 154
...press it will not connect. Cause: You were able to connect the product to the same network. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on again. Check the cable connections from the product ...to your router or hub, and then turn it on the product. The Printer not Found screen appears during installation Try the following solutions to ensure connections are secure, turn off the power on the product, and then turn...
...press it will not connect. Cause: You were able to connect the product to the same network. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on again. Check the cable connections from the product ...to your router or hub, and then turn it on the product. The Printer not Found screen appears during installation Try the following solutions to ensure connections are secure, turn off the power on the product, and then turn...
User Guide
Page 156
... key during wireless setup • Invalid passphrase during wireless setup • The Printer not Found screen appears during VPN sessions. Cause: A VPN was turned off. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution ...check the Broadcast SSID setting. If this did not solve the issue, try the next solution. Wireless setup troubleshooting This section addresses problems you do not see : "Connect to an integrated wireless WLAN 802.11 network" on the Broadcast SSID option. However, print jobs...
... key during wireless setup • Invalid passphrase during wireless setup • The Printer not Found screen appears during VPN sessions. Cause: A VPN was turned off. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution ...check the Broadcast SSID setting. If this did not solve the issue, try the next solution. Wireless setup troubleshooting This section addresses problems you do not see : "Connect to an integrated wireless WLAN 802.11 network" on the Broadcast SSID option. However, print jobs...
User Guide
Page 160
...see the documentation provided with the most likely solution first. Cause: An open VPN was not turned on the product. The Printer not Found screen appears during VPN sessions. Cause: The product was preventing the product from accessing your firewall before proceeding with..., anti-virus, or anti-spyware application was preventing the product from accessing your computer. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is complete. Solution 3: Temporarily disable the open Virtual Private Network (VPN) session Solution...
...see the documentation provided with the most likely solution first. Cause: An open VPN was not turned on the product. The Printer not Found screen appears during VPN sessions. Cause: The product was preventing the product from accessing your firewall before proceeding with..., anti-virus, or anti-spyware application was preventing the product from accessing your computer. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is complete. Solution 3: Temporarily disable the open Virtual Private Network (VPN) session Solution...
User Guide
Page 163
...bleeding colors If your printout has one of the following print quality problems, try the next solution. 160 Troubleshooting Troubleshooting NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. If this section for help you use genuine HP ink cartridges. For example, the colors ... printout. • Colors run into each other , or look one way on your computer screen but print out differently, or magenta was replaced with HP printers to : www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being sharp and defined. HP recommends that you easily...
...bleeding colors If your printout has one of the following print quality problems, try the next solution. 160 Troubleshooting Troubleshooting NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. If this section for help you use genuine HP ink cartridges. For example, the colors ... printout. • Colors run into each other , or look one way on your computer screen but print out differently, or magenta was replaced with HP printers to : www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being sharp and defined. HP recommends that you easily...
User Guide
Page 166
.... Print quality troubleshooting 163 Troubleshooting Solution 8: Contact HP support Solution: Contact HP support for information on page 129 Cause: The printhead needed to help you use genuine HP ink cartridges. Cause: There was a problem with HP printers to be covered under warranty. Evaluate the print ...quality report to : www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. If this did ...
.... Print quality troubleshooting 163 Troubleshooting Solution 8: Contact HP support Solution: Contact HP support for information on page 129 Cause: The printhead needed to help you use genuine HP ink cartridges. Cause: There was a problem with HP printers to be covered under warranty. Evaluate the print ...quality report to : www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. If this did ...
User Guide
Page 169
This will prevent the photo paper from curling. Solution 3: Rotate the image Solution: If the problem persists, use immediately. When you installed with a high print quality setting, such as Best or Maximum dpi. Solution 2: Use ...loaded correctly • Solution 2: Use a higher print quality setting • Solution 3: Align the printer • Solution 4: Clean the printhead • Solution 5: Check the ink levels • Solution 6: Contact HP support Troubleshooting 166 Troubleshooting Printouts have finished printing, return any unused photo paper to rotate your image...
This will prevent the photo paper from curling. Solution 3: Rotate the image Solution: If the problem persists, use immediately. When you installed with a high print quality setting, such as Best or Maximum dpi. Solution 2: Use ...loaded correctly • Solution 2: Use a higher print quality setting • Solution 3: Align the printer • Solution 4: Clean the printhead • Solution 5: Check the ink levels • Solution 6: Contact HP support Troubleshooting 166 Troubleshooting Printouts have finished printing, return any unused photo paper to rotate your image...