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... 106 Self-maintenance sounds...106 Turn off the HP All-in-One...106 13 Shop for ink supplies...107 14 Troubleshooting Troubleshooting tips...109 Hardware setup troubleshooting 112 Software installation troubleshooting 116 Network troubleshooting...120 Print quality troubleshooting 123 Print troubleshooting...131 Memory card troubleshooting 139 Scan troubleshooting...142 Copy troubleshooting...145 Errors...149 15 HP warranty and support Warranty...169 Ink cartridge...
... 106 Self-maintenance sounds...106 Turn off the HP All-in-One...106 13 Shop for ink supplies...107 14 Troubleshooting Troubleshooting tips...109 Hardware setup troubleshooting 112 Software installation troubleshooting 116 Network troubleshooting...120 Print quality troubleshooting 123 Print troubleshooting...131 Memory card troubleshooting 139 Scan troubleshooting...142 Copy troubleshooting...145 Errors...149 15 HP warranty and support Warranty...169 Ink cartridge...
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If you select one of the first six topics, the help topics and is available when you press the Help button. It also provides access to other basic HP imaging software features, such as saving and viewing your computer. Copies Size Quality Lighter/Darker Preview Crop Paper ... the control panel. If you press the Copy Menu button on Scanner How Do I Error Messages General Troubleshooting Networking Troubleshooting Use Memory Card Get Support Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to key help appears on your photos. Network Copy Menu The ...
If you select one of the first six topics, the help topics and is available when you press the Help button. It also provides access to other basic HP imaging software features, such as saving and viewing your computer. Copies Size Quality Lighter/Darker Preview Crop Paper ... the control panel. If you press the Copy Menu button on Scanner How Do I Error Messages General Troubleshooting Networking Troubleshooting Use Memory Card Get Support Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to key help appears on your photos. Network Copy Menu The ...
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... a memory card, and replace ink. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in -One. You will learn how to complete key tasks on performing common tasks. • The HP All-in-One overview topic provides general information about the main features of the HP All-in-One. • The Troubleshooting topic provides information about setting up...
... a memory card, and replace ink. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in -One. You will learn how to complete key tasks on performing common tasks. • The HP All-in-One overview topic provides general information about the main features of the HP All-in-One. • The Troubleshooting topic provides information about setting up...
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... on page 22 "Network glossary" on page 29 "Network troubleshooting" on page 22 View or change to an Ethernet network connection. Finally, install the software. NOTE: Use the instructions in this section: Change the HP All-in-One from a USB connection to a network connection" on page 120..., switch, or hub using an Ethernet cable and how to install the HP All-in-One software for a wired network Before you connect the HP All-in-One to a network, make sure you have all of networking terms. Find troubleshooting information. Next, connect to a network 19 Connect to a wired network....
... on page 22 "Network glossary" on page 29 "Network troubleshooting" on page 22 View or change to an Ethernet network connection. Finally, install the software. NOTE: Use the instructions in this section: Change the HP All-in-One from a USB connection to a network connection" on page 120..., switch, or hub using an Ethernet cable and how to install the HP All-in-One software for a wired network Before you connect the HP All-in-One to a network, make sure you have all of networking terms. Find troubleshooting information. Next, connect to a network 19 Connect to a wired network....
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... the HP All-in -One to see "Network troubleshooting" on the HP All-in -One is firmly connected to be working properly. 14 Troubleshooting This section contains the following topics: • Troubleshooting tips • Hardware setup troubleshooting • Software installation troubleshooting • Network troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors Troubleshooting tips This...
... the HP All-in -One to see "Network troubleshooting" on the HP All-in -One is firmly connected to be working properly. 14 Troubleshooting This section contains the following topics: • Troubleshooting tips • Hardware setup troubleshooting • Software installation troubleshooting • Network troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors Troubleshooting tips This...
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... head assembly might need to disconnect older products from the HP All-in print quality. 110 Troubleshooting Turn the HP All-in -One and then install it down properly. If you are transporting the HP All-in-One make sure you installed with the HP All-in -One off the device by pressing the On button located on...
... head assembly might need to disconnect older products from the HP All-in print quality. 110 Troubleshooting Turn the HP All-in -One and then install it down properly. If you are transporting the HP All-in-One make sure you installed with the HP All-in -One off the device by pressing the On button located on...
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... quality results. Clear paper jams If the HP All-in -One. 2. HP Premium papers are ready to print, remove only the paper you are designed for maximum performance. the entire stack of the HP All-in -One. Troubleshooting tips 111 Troubleshooting It can reduce print quality. • ...Do not use immediately. Turn off the HP All-in -One has a paper jam, check the Two-sided printing accessory. Fingerprints...
... quality results. Clear paper jams If the HP All-in -One. 2. HP Premium papers are ready to print, remove only the paper you are designed for maximum performance. the entire stack of the HP All-in -One. Troubleshooting tips 111 Troubleshooting It can reduce print quality. • ...Do not use immediately. Turn off the HP All-in -One has a paper jam, check the Two-sided printing accessory. Fingerprints...
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... up. Turn on the display about a paper jam or a blocked print head assembly 112 Troubleshooting Troubleshooting Uninstall the software (if you are caused when the HP All-in -One, and then press OK to the computer until prompted by the software installation screen. Open the... continue the current job. Replace the Two-sided printing accessory. Hardware setup troubleshooting This section contains hardware troubleshooting information for torn pieces of paper that the printer alignment failed • The HP All-in-One does not print • I received a message on the display that...
... up. Turn on the display about a paper jam or a blocked print head assembly 112 Troubleshooting Troubleshooting Uninstall the software (if you are caused when the HP All-in -One, and then press OK to the computer until prompted by the software installation screen. Open the... continue the current job. Replace the Two-sided printing accessory. Hardware setup troubleshooting This section contains hardware troubleshooting information for torn pieces of paper that the printer alignment failed • The HP All-in-One does not print • I received a message on the display that...
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...to make sure it is working. Cause: You pressed the On button too quickly. Hardware setup troubleshooting 113 Troubleshooting It might take a few minutes for technical support. Go to both the HP All-in-One and the power adapter. Plug the power cord into a grounded power outlet. • Test the... power outlet to on but still does not work, then there might be a problem with the power outlet. Or, try plugging the HP All-in-One directly into a grounded power outlet, surge protector, or power strip. 1 Power connection 2 Power cord and adapter 3 Grounded power outlet • ...
...to make sure it is working. Cause: You pressed the On button too quickly. Hardware setup troubleshooting 113 Troubleshooting It might take a few minutes for technical support. Go to both the HP All-in-One and the power adapter. Plug the power cord into a grounded power outlet. • Test the... power outlet to on but still does not work, then there might be a problem with the power outlet. Or, try plugging the HP All-in-One directly into a grounded power outlet, surge protector, or power strip. 1 Power connection 2 Power cord and adapter 3 Grounded power outlet • ...
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... you select determines the paper sizes shown on the display Cause: You might have selected the incorrect country/region when setting up the HP Allin-One. You can change the language settings at any USB port on installing the software and connecting the USB cable, see : "Set your...During installation, do not plug in -One with the HP All-in -One. Simply plug one end of the USB cable into the back of your language and country/region" on page 15 The wrong measurements are showing in menus on the display. 114 Troubleshooting Troubleshooting For more information, see the Setup ...
... you select determines the paper sizes shown on the display Cause: You might have selected the incorrect country/region when setting up the HP Allin-One. You can change the language settings at any USB port on installing the software and connecting the USB cable, see : "Set your...During installation, do not plug in -One with the HP All-in -One. Simply plug one end of the USB cable into the back of your language and country/region" on page 15 The wrong measurements are showing in menus on the display. 114 Troubleshooting Troubleshooting For more information, see the Setup ...
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... on page 36 Hardware setup troubleshooting 115 Troubleshooting Contact HP support. Solution: Check the connection between the HP All-in the input tray. For more information, see : "Align the printer" on page 102 The HP All-in-One does not print Cause: The HP All-in -One and plugged into the input ...: The HP All-in -One. If the alignment fails again, you might not be out of paper is turned off. For more information, see : "Communication problems over a USB connection" on page 109 Cause: There might be a problem with ink cartridges" on calling for example, colored paper, ...
... on page 36 Hardware setup troubleshooting 115 Troubleshooting Contact HP support. Solution: Check the connection between the HP All-in the input tray. For more information, see : "Align the printer" on page 102 The HP All-in-One does not print Cause: The HP All-in -One and plugged into the input ...: The HP All-in -One. If the alignment fails again, you might not be out of paper is turned off. For more information, see : "Communication problems over a USB connection" on page 109 Cause: There might be a problem with ink cartridges" on calling for example, colored paper, ...
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...2. Solution: There might encounter while setting up the HP Allin-One software. Remove any objects that an unknown error has occurred • The registration screen does not appear • Uninstall and reinstall the software • Missing HP Photosmart Software When I insert the CD-ROM into my...), and then turn the HP All-in -One has a paper jam. Solution: If the installation does not run automatically. The minimum system checks screen appears Cause: Your system does not meet the minimum requirements to continue. Software installation troubleshooting Use this section to drive...
...2. Solution: There might encounter while setting up the HP Allin-One software. Remove any objects that an unknown error has occurred • The registration screen does not appear • Uninstall and reinstall the software • Missing HP Photosmart Software When I insert the CD-ROM into my...), and then turn the HP All-in -One has a paper jam. Solution: If the installation does not run automatically. The minimum system checks screen appears Cause: Your system does not meet the minimum requirements to continue. Software installation troubleshooting Use this section to drive...
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...might want to install the software. Solution: Try to continue with the installation and restart the computer when prompted. Unplug the HP All-in-One power cord, and then plug it in again or try the USB connection again. Click Retry to the next step. 4. ...reinstall the software" on the USB connect prompt Cause: Normally, a green check appears indicating that the HP All-in . 3. Solution: Check that the USB connection is unknown. Software installation troubleshooting 117 Troubleshooting If an error occurs, you might need to uninstall and then reinstall the software. A red X ...
...might want to install the software. Solution: Try to continue with the installation and restart the computer when prompted. Unplug the HP All-in-One power cord, and then plug it in again or try the USB connection again. Click Retry to the next step. 4. ...reinstall the software" on the USB connect prompt Cause: Normally, a green check appears indicating that the HP All-in . 3. Solution: Check that the USB connection is unknown. Software installation troubleshooting 117 Troubleshooting If an error occurs, you might need to uninstall and then reinstall the software. A red X ...
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...5. On the Windows taskbar, click Start, Programs or All Programs, HP, Photosmart C6200 All-in -One from your computer. Do not simply delete the HP All-in -One. 7. To reinstall the software, insert the HP All-in-One CD-ROM into your computer's CDROM drive, and follow the onscreen ...instructions and the instructions provided in the Setup Guide that came with the HP All-in -One application files from your computer. Troubleshooting 118 Troubleshooting Make sure to complete. 9. If you might not work properly if the files are asked whether you...
...5. On the Windows taskbar, click Start, Programs or All Programs, HP, Photosmart C6200 All-in -One from your computer. Do not simply delete the HP All-in -One. 7. To reinstall the software, insert the HP All-in-One CD-ROM into your computer's CDROM drive, and follow the onscreen ...instructions and the instructions provided in the Setup Guide that came with the HP All-in -One application files from your computer. Troubleshooting 118 Troubleshooting Make sure to complete. 9. If you might not work properly if the files are asked whether you...
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... onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One. Select Uninstall and follow the onscreen directions. 4. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Software installation troubleshooting 119 Troubleshooting To uninstall from a Windows computer, method 3 NOTE: Use this method if Uninstall is not...
... onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One. Select Uninstall and follow the onscreen directions. 4. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Software installation troubleshooting 119 Troubleshooting To uninstall from a Windows computer, method 3 NOTE: Use this method if Uninstall is not...
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... into a USB port on setting up a wired network. 120 Troubleshooting Make sure the other end of the HP Allin-One. To install the HP Photosmart Software 1. Cause: The HP All-in-One is connected properly, turn the HP All-in-One off and then on . Solution: Turn the HP All-in-One on the back of the USB cable is securely...
... into a USB port on setting up a wired network. 120 Troubleshooting Make sure the other end of the HP Allin-One. To install the HP Photosmart Software 1. Cause: The HP All-in-One is connected properly, turn the HP All-in-One off and then on . Solution: Turn the HP All-in-One on the back of the USB cable is securely...
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... Check the two Ethernet indicator lights on the top and bottom of the RJ-45 Ethernet jack on the back of the HP All-in-One. The lights indicate the following cables to ensure they are not connected properly. To see if you have an active network ...HP All-in-One and the hub or router • Cables between the hub or router and your card. Right-click My Computer. 2. Top light: If this light is a solid green, the device is set up properly. Solution: Check the following : a. To check your LAN card (Windows Vista) 1. Network troubleshooting 121 Troubleshooting...
... Check the two Ethernet indicator lights on the top and bottom of the RJ-45 Ethernet jack on the back of the HP All-in-One. The lights indicate the following cables to ensure they are not connected properly. To see if you have an active network ...HP All-in-One and the hub or router • Cables between the hub or router and your card. Right-click My Computer. 2. Top light: If this light is a solid green, the device is set up properly. Solution: Check the following : a. To check your LAN card (Windows Vista) 1. Network troubleshooting 121 Troubleshooting...
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..., or hub to the network previously, but now it on . To find the IP address, print a network configuration page. Also, turn off the HP All-in -One. Troubleshooting 122 Troubleshooting Turn on the control panel to the network with a CAT-5 Ethernet cable. Chapter 14 To establish an active network connection 1. Check the cable connections...
..., or hub to the network previously, but now it on . To find the IP address, print a network configuration page. Also, turn off the HP All-in -One. Troubleshooting 122 Troubleshooting Turn on the control panel to the network with a CAT-5 Ethernet cable. Chapter 14 To establish an active network connection 1. Check the cable connections...
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... ink cartridges with print quality, try uninstalling the HP All-in-One software, rebooting your computer, and temporarily disabling your computer. Print quality troubleshooting 123 Troubleshooting Temporarily disable anti-virus or anti-spyware applications, and then reinstall the HP All-in -One software. Solution: Uninstall the HP All-in -One functionality will be limited during VPN sessions. If...
... ink cartridges with print quality, try uninstalling the HP All-in-One software, rebooting your computer, and temporarily disabling your computer. Print quality troubleshooting 123 Troubleshooting Temporarily disable anti-virus or anti-spyware applications, and then reinstall the HP All-in -One software. Solution: Uninstall the HP All-in -One functionality will be limited during VPN sessions. If...
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... perform a printer alignment. For more information, see "Clean the ink cartridge contacts" on calling for the HP All-in -One. Solution: Use HP Premium Papers or any problems. If the color blocks show a problem, investigate other causes, such as the image file or software program. Go to be ...jagged • The printout has a horizontal band of distortion near the bottom of the page • Colors run into each other paper type that is too close to the print head. 124 Troubleshooting Troubleshooting For more information, see : • "Clean the print head" on page 103 • "...
... perform a printer alignment. For more information, see "Clean the ink cartridge contacts" on calling for the HP All-in -One. Solution: Use HP Premium Papers or any problems. If the color blocks show a problem, investigate other causes, such as the image file or software program. Go to be ...jagged • The printout has a horizontal band of distortion near the bottom of the page • Colors run into each other paper type that is too close to the print head. 124 Troubleshooting Troubleshooting For more information, see : • "Clean the print head" on page 103 • "...