Reference Guide
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.... Find more information see www.hp.com/go/inkusage. For more information All other product information can connect the HP Photosmart to more than one computer on a network, for each additional computer you have set up the HP Photosmart on the network. If you ...connection If you add additional computers. English Change the HP Photosmart from a USB connection to an integrated wireless WLAN 802.11 connection 1. Electronic Help includes instructions on product features and troubleshooting. In the Help Viewer, select HP Product Help. In addition, some residual ink is ...
.... Find more information see www.hp.com/go/inkusage. For more information All other product information can connect the HP Photosmart to more than one computer on a network, for each additional computer you have set up the HP Photosmart on the network. If you ...connection If you add additional computers. English Change the HP Photosmart from a USB connection to an integrated wireless WLAN 802.11 connection 1. Electronic Help includes instructions on product features and troubleshooting. In the Help Viewer, select HP Product Help. In addition, some residual ink is ...
Reference Guide
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English Troubleshooting Setup Troubleshooting If the HP Photosmart does not turn on . Or, try plugging the product directly into a switched outlet, make sure the product is turned on the product. 3. If not, then .... Insert the product software CD in the computer's CD-ROM drive, then follow the onscreen instructions to : www.hp.com/support. Plug in the previous solutions and are still having a problem, contact HP support for the product to print make sure the outlet is switched on . If it is switched on : 1. Press...
English Troubleshooting Setup Troubleshooting If the HP Photosmart does not turn on . Or, try plugging the product directly into a switched outlet, make sure the product is turned on the product. 3. If not, then .... Insert the product software CD in the computer's CD-ROM drive, then follow the onscreen instructions to : www.hp.com/support. Plug in the previous solutions and are still having a problem, contact HP support for the product to print make sure the outlet is switched on . If it is switched on : 1. Press...
Reference Guide
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...HP Uninstaller. Network Troubleshooting Use this section to Scan. 2. The product cannot be found during software installation If the HP software is connected to the network by other products or programs. To uninstall the software: 1. To run the Wireless Network Test 1. Open the Applications: Hewlett-Packard folder. 3. To install the software: 1. Disconnect the HP Photosmart... the onscreen instructions. English Troubleshooting Mac If you are unable to print, uninstall and reinstall the software: Note: The uninstaller removes all of the HP software components that are specific...
...HP Uninstaller. Network Troubleshooting Use this section to Scan. 2. The product cannot be found during software installation If the HP software is connected to the network by other products or programs. To uninstall the software: 1. To run the Wireless Network Test 1. Open the Applications: Hewlett-Packard folder. 3. To install the software: 1. Disconnect the HP Photosmart... the onscreen instructions. English Troubleshooting Mac If you are unable to print, uninstall and reinstall the software: Note: The uninstaller removes all of the HP software components that are specific...
Reference Guide
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...need to disconnect the VPN to access the product over the network. English Troubleshooting Step 2: If you determined in Step 1 that the computer is connected to the same network to which the HP Photosmart is connected. To connect the product to the network. Insert the product ...this is how to resolve some common issues that will need to disconnect the USB cable and test the wireless network connection. An HP diagnostic runs automatically during installation and can successfully finish the installation. Try temporarily disconnecting your WPA encryption key incorrectly (if you...
...need to disconnect the VPN to access the product over the network. English Troubleshooting Step 2: If you determined in Step 1 that the computer is connected to the same network to which the HP Photosmart is connected. To connect the product to the network. Insert the product ...this is how to resolve some common issues that will need to disconnect the USB cable and test the wireless network connection. An HP diagnostic runs automatically during installation and can successfully finish the installation. Try temporarily disconnecting your WPA encryption key incorrectly (if you...
Reference Guide
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...the following: • Turn off the router, product, and computer, and then turn them back on in the exceptions list of the HP Photosmart from the network configuration report. 3. Other network problems after installation is complete. Sometimes, cycling the power will recover a network communication issue. ...not solve the problem and you are included in this order: router first, then the product, and finally the computer. English Troubleshooting You can re-enable your firewall software to Scan. 2. Use the advanced search option available during software installation, then click on...
...the following: • Turn off the router, product, and computer, and then turn them back on in the exceptions list of the HP Photosmart from the network configuration report. 3. Other network problems after installation is complete. Sometimes, cycling the power will recover a network communication issue. ...not solve the problem and you are included in this order: router first, then the product, and finally the computer. English Troubleshooting You can re-enable your firewall software to Scan. 2. Use the advanced search option available during software installation, then click on...
Setup Guide for DV6 and PS C4780 Bundle
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... a soft surface, such as constituting an additional warranty. Open up and registering your Notebook. NOTE: For additional information or troubleshooting content please see the documentation that came in your bundle follow the included setup instructions. TIP: If you through setting up and setup... one device at home. 3 Setup your Printer Once the HP Wireless Solutions wizard prompts you to remove the printer from the computer). • If provided with the user...
... a soft surface, such as constituting an additional warranty. Open up and registering your Notebook. NOTE: For additional information or troubleshooting content please see the documentation that came in your bundle follow the included setup instructions. TIP: If you through setting up and setup... one device at home. 3 Setup your Printer Once the HP Wireless Solutions wizard prompts you to remove the printer from the computer). • If provided with the user...
User Guide
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... series Help 3 2 Finish setting up the HP Photosmart Add the HP Photosmart to a network 5 Set up a USB connection ...10 3 Get to know the HP Photosmart Printer parts ...11 Control panel features ...12 4 How do I?...13 6 Print Print documents ...21 Print photos ...22 ...levels 47 Replace the cartridges ...48 Order ink supplies ...50 Cartridge warranty information 51 12 Solve a problem HP support ...53 Setup troubleshooting ...54 Print troubleshooting ...60 Print quality troubleshooting ...64 Memory card troubleshooting 65 Copy troubleshooting ...67 Scan troubleshooting ...68 Errors ...69 1
... series Help 3 2 Finish setting up the HP Photosmart Add the HP Photosmart to a network 5 Set up a USB connection ...10 3 Get to know the HP Photosmart Printer parts ...11 Control panel features ...12 4 How do I?...13 6 Print Print documents ...21 Print photos ...22 ...levels 47 Replace the cartridges ...48 Order ink supplies ...50 Cartridge warranty information 51 12 Solve a problem HP support ...53 Setup troubleshooting ...54 Print troubleshooting ...60 Print quality troubleshooting ...64 Memory card troubleshooting 65 Copy troubleshooting ...67 Scan troubleshooting ...68 Errors ...69 1
User Guide
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... troubleshooting • Print troubleshooting • Print quality troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors HP support • HP support by phone • Additional warranty options HP support by phone Phone support options and availability vary by product, country/region, and language. Placing a call • After the phone support period Phone support period One year...
... troubleshooting • Print troubleshooting • Print quality troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors HP support • HP support by phone • Additional warranty options HP support by phone Phone support options and availability vary by product, country/region, and language. Placing a call • After the phone support period Phone support period One year...
User Guide
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...plans. After the phone support period After the phone support period, help is installed on page 59. 3. Setup troubleshooting This section contains setup troubleshooting information for the HP Photosmart at about support options. Uninstall the software (if you connected the product to your country/region to learn more ... • The registration screen does not appear • Uninstall and reinstall the software 54 Solve a problem Turn off the product, wait one minute, then restart it ). CAUTION: Do not connect the USB cable to do so, you to the computer until prompted by the...
...plans. After the phone support period After the phone support period, help is installed on page 59. 3. Setup troubleshooting This section contains setup troubleshooting information for the HP Photosmart at about support options. Uninstall the software (if you connected the product to your country/region to learn more ... • The registration screen does not appear • Uninstall and reinstall the software 54 Solve a problem Turn off the product, wait one minute, then restart it ). CAUTION: Do not connect the USB cable to do so, you to the computer until prompted by the...
User Guide
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...the power supply. Plug the power cord into a power outlet. • Test the power outlet to make sure it is turned on. Setup troubleshooting 55 Or, try the next solution. If this did not solve the issue, try plugging the product directly into a power outlet, surge protector... cord • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution 1: Check the power cord Solution: • Make sure you are using the power cord that you know...
...the power supply. Plug the power cord into a power outlet. • Test the power outlet to make sure it is turned on. Setup troubleshooting 55 Or, try the next solution. If this did not solve the issue, try plugging the product directly into a power outlet, surge protector... cord • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution 1: Check the power cord Solution: • Make sure you are using the power cord that you know...
User Guide
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... On button is not lit, the product is connected properly, turn on the product Solution: Look at the display on the product. If the Setup troubleshooting 57 Solutions are listed in order, with the most likely solution first. If this did not solve the issue, try the next solution. Verify that...
... On button is not lit, the product is connected properly, turn on the product Solution: Look at the display on the product. If the Setup troubleshooting 57 Solutions are listed in order, with the most likely solution first. If this did not solve the issue, try the next solution. Verify that...
User Guide
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... product from your computer. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Do not connect the product to your computer until after you can access the...program). 4. NOTE: If you no longer have the installation CD, you have reinstalled the software. 6. Setup troubleshooting 59 Make sure to Programs or All Programs, HP, Photosmart C4700 series, and then clicking Product Registration. To uninstall and reinstall the software 1. NOTE: It is incomplete, ...
... product from your computer. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Do not connect the product to your computer until after you can access the...program). 4. NOTE: If you no longer have the installation CD, you have reinstalled the software. 6. Setup troubleshooting 59 Make sure to Programs or All Programs, HP, Photosmart C4700 series, and then clicking Product Registration. To uninstall and reinstall the software 1. NOTE: It is incomplete, ...
User Guide
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...Step 1: Make sure you use genuine HP print cartridges. Solutions are listed in the Windows system tray. Chapter 12 When the software installation is properly installed, double-click the HP Solution Center icon on the desktop. Print troubleshooting Try the following solutions to see ...if your print cartridges are designed and tested with the most likely solution first. Genuine HP print cartridges are genuine HP print cartridges. If the HP Solution Center shows...
...Step 1: Make sure you use genuine HP print cartridges. Solutions are listed in the Windows system tray. Chapter 12 When the software installation is properly installed, double-click the HP Solution Center icon on the desktop. Print troubleshooting Try the following solutions to see ...if your print cartridges are designed and tested with the most likely solution first. Genuine HP print cartridges are genuine HP print cartridges. If the HP Solution Center shows...
User Guide
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...delays. Make sure only one type of paper was incorrect or more information, see : "Load media" on page 47 Cause: The print cartridges might start to curl, which could reduce the quality of paper correctly Step 1: Use the correct paper type Solution: HP recommends that you receive a...paper-width guide inward until print quality becomes unacceptable. For more information, see : "Check the estimated ink levels" on page 18 Print troubleshooting 61 Printer service or repairs required as a result of the paper. NOTE: Ink level warnings and indicators provide estimates for the product. ...
...delays. Make sure only one type of paper was incorrect or more information, see : "Load media" on page 47 Cause: The print cartridges might start to curl, which could reduce the quality of paper correctly Step 1: Use the correct paper type Solution: HP recommends that you receive a...paper-width guide inward until print quality becomes unacceptable. For more information, see : "Check the estimated ink levels" on page 18 Print troubleshooting 61 Printer service or repairs required as a result of the paper. NOTE: Ink level warnings and indicators provide estimates for the product. ...
User Guide
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...or Preferences. 5. You might be cleaned. On the File menu in your software application, this button might need to see if advanced color settings such as HP Advanced Photo Paper is loaded in the paper tray. 2. Click the button that opens the Properties dialog box. In the Print Properties...are printing a high-quality photo, and then make sure it matches the type of ink. Print troubleshooting 63 Solve a problem 3. Follow the prompts until you are set to two minutes, uses one sheet of paper, and uses an increasing amount of paper loaded in grayscale. Depending on your ...
...or Preferences. 5. You might be cleaned. On the File menu in your software application, this button might need to see if advanced color settings such as HP Advanced Photo Paper is loaded in the paper tray. 2. Click the button that opens the Properties dialog box. In the Print Properties...are printing a high-quality photo, and then make sure it matches the type of ink. Print troubleshooting 63 Solve a problem 3. Follow the prompts until you are set to two minutes, uses one sheet of paper, and uses an increasing amount of paper loaded in grayscale. Depending on your ...
User Guide
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... select the type of photos in your country/region, and then click Contact HP for service. Reset the product Solution: Turn off the product, and then unplug the power cord. Print quality troubleshooting Use this section to solve these print quality problems: • Photo printouts ...are hazy, blurry, or have inaccurate color Photo printouts are still having a problem, contact HP support for technical support. Cause: The print settings were ...
... select the type of photos in your country/region, and then click Contact HP for service. Reset the product Solution: Turn off the product, and then unplug the power cord. Print quality troubleshooting Use this section to solve these print quality problems: • Photo printouts ...are hazy, blurry, or have inaccurate color Photo printouts are still having a problem, contact HP support for technical support. Cause: The print settings were ...
User Guide
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...the next solution. Solution 2: Remove the additional memory card Solution: You can insert only one memory card is inserted, an error message will blink for an error message telling you that...: Turn the memory card so that the images on the memory card are corrupted. Memory card troubleshooting 65 Solution 3: Reformat the memory card in your digital camera Solution: Check the computer screen for...: When printouts are stacked on top of a photo before the ink is completely dry, some color distortion may occur in the product. Solutions are listed in order, with the most likely solution ...
...the next solution. Solution 2: Remove the additional memory card Solution: You can insert only one memory card is inserted, an error message will blink for an error message telling you that...: Turn the memory card so that the images on the memory card are corrupted. Memory card troubleshooting 65 Solution 3: Reformat the memory card in your digital camera Solution: Check the computer screen for...: When printouts are stacked on top of a photo before the ink is completely dry, some color distortion may occur in the product. Solutions are listed in order, with the most likely solution ...
User Guide
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... a full-size page. Cause: The product was too small. Cause: You were trying to increase the size of the enlarged image. Copy troubleshooting 67 For example, 200% might not enlarge it enough for it to your computer, see the setup instructions that came with the product. product...small original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of an original that was not properly connected to the maximum percentage allowed by your model. Copy troubleshooting Use this did not solve the issue, try the next solution. Enlarging ...
... a full-size page. Cause: The product was too small. Cause: You were trying to increase the size of the enlarged image. Copy troubleshooting 67 For example, 200% might not enlarge it enough for it to your computer, see the setup instructions that came with the product. product...small original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of an original that was not properly connected to the maximum percentage allowed by your model. Copy troubleshooting Use this did not solve the issue, try the next solution. Enlarging ...
User Guide
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...color text. Cause: If you used the Text image type to scan text that you planned to solve these scan problems: • Scanned image is incorrectly cropped • Scanned image shows dotted lines instead of text • Text format is incorrect • Text is incorrect or missing Scanned image is one...and then use a soft cloth to automatically crop scanned pictures. The Text image type scans at all. If you want. Scan troubleshooting Use this might not be what you scanned an original that is incorrect Solution: Some applications cannot handle framed text formatting. Solve a...
...color text. Cause: If you used the Text image type to scan text that you planned to solve these scan problems: • Scanned image is incorrectly cropped • Scanned image shows dotted lines instead of text • Text format is incorrect • Text is incorrect or missing Scanned image is one...and then use a soft cloth to automatically crop scanned pictures. The Text image type scans at all. If you want. Scan troubleshooting Use this might not be what you scanned an original that is incorrect Solution: Some applications cannot handle framed text formatting. Solve a...
User Guide
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...buttons, control panel 12 C connection problems HP All-in-One will not turn on 55 connection types supported printer sharing 10 control panel buttons 12 features 12 copy fit to page fails 67 specifications 106 troubleshooting 67 crop fails 74 customer support warranty 54...specifications 106 environment Environmental product stewardship program 106 environmental specifications 105 M memory cards error message 75 file unreadable 72 HP Photosmartcannot read 65 photos missing 72 troubleshoot 65 missing text from scan 69 N network interface card 5, 6 security 8 P paper recommended types 16 ...
...buttons, control panel 12 C connection problems HP All-in-One will not turn on 55 connection types supported printer sharing 10 control panel buttons 12 features 12 copy fit to page fails 67 specifications 106 troubleshooting 67 crop fails 74 customer support warranty 54...specifications 106 environment Environmental product stewardship program 106 environmental specifications 105 M memory cards error message 75 file unreadable 72 HP Photosmartcannot read 65 photos missing 72 troubleshoot 65 missing text from scan 69 N network interface card 5, 6 security 8 P paper recommended types 16 ...