User Guide
Page 106
...not lit, the product is turned off the product, and then turn it to another product to see the documentation that are blocking the print carriage, including any objects that came with the computer. For more information about accessing the print queue, see if the USB cable works. Make ... you are connecting the product through a USB hub, make sure the hub is turned on page 94. • Make sure that the print carriage is not jammed. For more information, see the Readme file. • Check the connection from the product to your computer. Setup troubleshooting 103 Open the front ...
...not lit, the product is turned off the product, and then turn it to another product to see the documentation that are blocking the print carriage, including any objects that came with the computer. For more information about accessing the print queue, see if the USB cable works. Make ... you are connecting the product through a USB hub, make sure the hub is turned on page 94. • Make sure that the print carriage is not jammed. For more information, see the Readme file. • Check the connection from the product to your computer. Setup troubleshooting 103 Open the front ...
User Guide
Page 136
... operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can move freely • Solution 9: Check the connection from a non-HP software application produced unexpected results. Press the On button to your computer • Solution 10: Reset the... turned off . Print troubleshooting 133 Cause: Printing a borderless image from the product to turn on the product. Solution 3: Tuck the flaps to avoid paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes.
... operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can move freely • Solution 9: Check the connection from a non-HP software application produced unexpected results. Press the On button to your computer • Solution 10: Reset the... turned off . Print troubleshooting 133 Cause: Printing a borderless image from the product to turn on the product. Solution 3: Tuck the flaps to avoid paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes.
User Guide
Page 138
...Solution: Check the connection from the queue. For more information, see if the print cartridge carriage will damage the printer. Solution 9: Check the connection from the product to see : "Clear paper jams" on page 114 Cause: The product had stalled. Troubleshooting From your computer, open the ..., try the next solution. Make sure the other . Solution 7: Clear the paper jam Solution: Clear the paper jam. Do not try one or both of the following: • Disconnect the USB cable from one side of the printer to the computer through a wireless connection, make sure that the...
...Solution: Check the connection from the queue. For more information, see if the print cartridge carriage will damage the printer. Solution 9: Check the connection from the product to see : "Clear paper jams" on page 114 Cause: The product had stalled. Troubleshooting From your computer, open the ..., try the next solution. Make sure the other . Solution 7: Clear the paper jam Solution: Clear the paper jam. Do not try one or both of the following: • Disconnect the USB cable from one side of the printer to the computer through a wireless connection, make sure that the...
User Guide
Page 140
... of your software application. TIP: You can move freely • Solution 9: Check the connection from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can set the product as the default printer to turn on page 34 Cause: The product was turned off . Solutions are listed...
... of your software application. TIP: You can move freely • Solution 9: Check the connection from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can set the product as the default printer to turn on page 34 Cause: The product was turned off . Solutions are listed...
User Guide
Page 162
... to resolve the issue. Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following solutions to a power source • Solution 5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact HP support for service Errors 159 Troubleshooting Errors If the product has an error, the...
... to resolve the issue. Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following solutions to a power source • Solution 5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact HP support for service Errors 159 Troubleshooting Errors If the product has an error, the...
User Guide
Page 163
... the product again. Do not try to force it is hung up on page 216 Cause: The print carriage had a paper jam. If the carriage is stuck, forcing it is stuck between the rollers, and then turn on page 114 Cause: The product had stalled. Gently remove any paper that ... move if it to the other. CAUTION: Be careful not to move will move freely from one side of the printer to move freely Solution: Unplug the power cable if it to force the print cartridge carriage. If this did not solve the issue, try the next solution. Troubleshooting Chapter 13 Solution...
... the product again. Do not try to force it is hung up on page 216 Cause: The print carriage had a paper jam. If the carriage is stuck, forcing it is stuck between the rollers, and then turn on page 114 Cause: The product had stalled. Gently remove any paper that ... move if it to the other. CAUTION: Be careful not to move will move freely from one side of the printer to move freely Solution: Unplug the power cable if it to force the print cartridge carriage. If this did not solve the issue, try the next solution. Troubleshooting Chapter 13 Solution...
User Guide
Page 167
...the most likely solution first. Solutions are blocking the print carriage Solution: Lower the print cartridge door to access the print carriage area. Turn on page 114 Cause: The product had a paper jam. Cause: You needed to : www.hp.com/support. If prompted, choose your country/region, and ...then click Contact HP for information on again. 164 Troubleshooting Troubleshooting Chapter ...
...the most likely solution first. Solutions are blocking the print carriage Solution: Lower the print cartridge door to access the print carriage area. Turn on page 114 Cause: The product had a paper jam. Cause: You needed to : www.hp.com/support. If prompted, choose your country/region, and ...then click Contact HP for information on again. 164 Troubleshooting Troubleshooting Chapter ...
User Guide
Page 219
... • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the front • Solution 3: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not...the print carriage area. Solution 3: Make sure the print carriage can move freely • Solution 4: Verify that is resolved. • Solution 1: Clear the paper jam from the rear door • Solution 2: Clear the paper jam from the rear door. Solution 2: Clear the paper jam from one side ...
... • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the front • Solution 3: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not...the print carriage area. Solution 3: Make sure the print carriage can move freely • Solution 4: Verify that is resolved. • Solution 1: Clear the paper jam from the rear door • Solution 2: Clear the paper jam from the rear door. Solution 2: Clear the paper jam from one side ...
User Guide
Page 258
... C cancel copy 77 print job 61 scan 70 cancel button 6 carriage jam 159 stalled 165 Carriage stall 216 cartridge 87 cartridges. See print cartridges channel, wireless communication 22... choose paper 31 clean exterior 95 glass 95 lid backing 95 print cartridge contacts 89 print cartridge ink nozzle area 91 print cartridges 88 color dull 124 color... printer, set as 44 default settings, restore 19 device no response 133 not found 212 HP All-in-One will not turn on 1, print 56 4 x 6 inch (10 x 15 cm) ...
... C cancel copy 77 print job 61 scan 70 cancel button 6 carriage jam 159 stalled 165 Carriage stall 216 cartridge 87 cartridges. See print cartridges channel, wireless communication 22... choose paper 31 clean exterior 95 glass 95 lid backing 95 print cartridge contacts 89 print cartridge ink nozzle area 91 print cartridges 88 color dull 124 color... printer, set as 44 default settings, restore 19 device no response 133 not found 212 HP All-in-One will not turn on 1, print 56 4 x 6 inch (10 x 15 cm) ...