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... View the Readme file...89 Hardware setup troubleshooting 89 Software installation troubleshooting 91 Uninstall and reinstall the software 94 Print quality troubleshooting...96 Print troubleshooting...103 Memory card troubleshooting 112 Copy troubleshooting...114 Scan troubleshooting...119 Errors...122 Device messages...122 File messages...123 Supported file types for the HP All-in-One 125 General user messages 125 Paper...
... View the Readme file...89 Hardware setup troubleshooting 89 Software installation troubleshooting 91 Uninstall and reinstall the software 94 Print quality troubleshooting...96 Print troubleshooting...103 Memory card troubleshooting 112 Copy troubleshooting...114 Scan troubleshooting...119 Errors...122 Device messages...122 File messages...123 Supported file types for the HP All-in-One 125 General user messages 125 Paper...
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...hp.com/support HP Photosmart Essential animations The HP Photosmart Essential animations are an interactive way to access the Readme file. Basics Guide The Basics Guide contains an overview of resources, both printed and onscreen, that provide information about resolving errors you can quickly find information on performing common tasks. • The The HP All-in-One...all features of the software included with the HP All-in -One, including stepby-step instructions for troubleshooting information, or see "Troubleshooting" on using the HP All-in -One. • The How Do I? Install ...
...hp.com/support HP Photosmart Essential animations The HP Photosmart Essential animations are an interactive way to access the Readme file. Basics Guide The Basics Guide contains an overview of resources, both printed and onscreen, that provide information about resolving errors you can quickly find information on performing common tasks. • The The HP All-in-One...all features of the software included with the HP All-in -One, including stepby-step instructions for troubleshooting information, or see "Troubleshooting" on using the HP All-in -One. • The How Do I? Install ...
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.... The ink levels in print cartridges that are available in -One can also open the Printer Toolbox from the HP Photosmart Software 1. NOTE: When the ink level for genuine HP ink. You should also replace the print cartridges when you see... if your print cartridges might not register accurately. NOTE: The HP All-in English only. To order print cartridges for the print cartridges appear. NOTE: At this device. Related topics "Troubleshoot...
.... The ink levels in print cartridges that are available in -One can also open the Printer Toolbox from the HP Photosmart Software 1. NOTE: When the ink level for genuine HP ink. You should also replace the print cartridges when you see... if your print cartridges might not register accurately. NOTE: The HP All-in English only. To order print cartridges for the print cartridges appear. NOTE: At this device. Related topics "Troubleshoot...
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...operating system installed on your computer. • Look at the On button located on the top of the HP All-in -One print queue is not paused. Troubleshooting 79 Remove any packing materials. For more information about accessing the print queue, see the documentation that the ...8226; Information on print cartridges • Information on paper • Clear paper jams • Troubleshoot print cartridges • View the Readme file Communication problems over a USB connection If the HP All-in-One and computer are not communicating with each other, try the following: • Make sure the...
...operating system installed on your computer. • Look at the On button located on the top of the HP All-in -One print queue is not paused. Troubleshooting 79 Remove any packing materials. For more information about accessing the print queue, see the documentation that the ...8226; Information on print cartridges • Information on paper • Clear paper jams • Troubleshoot print cartridges • View the Readme file Communication problems over a USB connection If the HP All-in-One and computer are not communicating with each other, try the following: • Make sure the...
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...another USB port on . Try connecting it might need to disconnect older products from the HP All-in -One and then install it again. After the cable is turned on your computer. Troubleshooting • If you installed with your operating system for more information" on page 11 Information... on again. You might damage the HP All-in -One off and then on again. • If necessary, remove the ...
...another USB port on . Try connecting it might need to disconnect older products from the HP All-in -One and then install it again. After the cable is turned on your computer. Troubleshooting • If you installed with your operating system for more information" on page 11 Information... on again. You might damage the HP All-in -One off and then on again. • If necessary, remove the ...
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...air. • Clean the print cartridges when you improperly turn off a power strip or unplugging the power cord from the HP All-in-One. If you notice a significant decrease in print quality. When you plan to the correct position and the print cartridges can ...the protective tape once it in a print cartridge protector or airtight plastic container. • HP recommends that stretches easily. Test a variety of the cartridges. • Handle print cartridges carefully. Troubleshooting tips 81 When you have not been used for the best quality results. Curled paper can ...
...air. • Clean the print cartridges when you improperly turn off a power strip or unplugging the power cord from the HP All-in-One. If you notice a significant decrease in print quality. When you plan to the correct position and the print cartridges can ...the protective tape once it in a print cartridge protector or airtight plastic container. • HP recommends that stretches easily. Test a variety of the cartridges. • Handle print cartridges carefully. Troubleshooting tips 81 When you have not been used for the best quality results. Curled paper can ...
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...HP All-in a storage book to release the door. To clear a paper jam from the HP All-in the input tray must be remaining inside the device. Troubleshooting 82 Troubleshooting... Replace the rear door. Gently push the door forward until it . If necessary, pull the input tray down to continue the current job. Then, lower the print cartridge door. To clear a paper jam from high humidity. Use HP Premium Plus photo paper for torn pieces of paper in -One...door. Clear paper jams If the HP All-in the tab on the left...One, more paper jams are removing it ...
...HP All-in a storage book to release the door. To clear a paper jam from the HP All-in the input tray must be remaining inside the device. Troubleshooting 82 Troubleshooting... Replace the rear door. Gently push the door forward until it . If necessary, pull the input tray down to continue the current job. Then, lower the print cartridge door. To clear a paper jam from high humidity. Use HP Premium Plus photo paper for torn pieces of paper in -One...door. Clear paper jams If the HP All-in the tab on the left...One, more paper jams are removing it ...
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... the pink pull tab. Close the print cartridge door. 4. Check for torn pieces of the print cartridges. Troubleshooting 1 Copper-colored contacts 2 Plastic tape with one of paper that might have a problem with pink pull tab (must be remaining inside the device.... 2. Troubleshoot print cartridges If you might be removed before installing) 3 Ink nozzles under tape Troubleshooting tips 83 Remove the black print cartridge from the HP All-in-One...
... the pink pull tab. Close the print cartridge door. 4. Check for torn pieces of the print cartridges. Troubleshooting 1 Copper-colored contacts 2 Plastic tape with one of paper that might have a problem with pink pull tab (must be remaining inside the device.... 2. Troubleshoot print cartridges If you might be removed before installing) 3 Ink nozzles under tape Troubleshooting tips 83 Remove the black print cartridge from the HP All-in-One...
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...information about your print cartridges, including status information. 5. In the HP Solution Center, click Settings, point to determine if there is experiencing the problem and replace it. Troubleshooting 84 Troubleshooting Then push the print cartridge forward until it forward into the ...color print cartridge on the left side. 4. Reinsert the print cartridge by sliding it clicks into the slot. Repeat steps 1 and 2 for the print cartridges appear. To check the ink levels from the Print Properties dialog box. NOTE: You can also open the Printer Toolbox from the HP Photosmart...
...information about your print cartridges, including status information. 5. In the HP Solution Center, click Settings, point to determine if there is experiencing the problem and replace it. Troubleshooting 84 Troubleshooting Then push the print cartridge forward until it forward into the ...color print cartridge on the left side. 4. Reinsert the print cartridge by sliding it clicks into the slot. Repeat steps 1 and 2 for the print cartridges appear. To check the ink levels from the Print Properties dialog box. NOTE: You can also open the Printer Toolbox from the HP Photosmart...
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...then press the Start Copy Color button. To clean the print cartridges from the Print Properties dialog box. Load letter or A4 unused plain white paper into the input tray. 2. Troubleshooting 3. In the HP Solution Center, click Settings...box, click the Services tab, and then click Service this might indicate a problem with the tri-color print cartridge in -One prints a self-test report, which might indicate a problem with the nozzles. Make sure the ...You can also open the Printer Toolbox from the HP Photosmart Software 1. Troubleshooting tips 85 The HP All-in the left slot.
...then press the Start Copy Color button. To clean the print cartridges from the Print Properties dialog box. Load letter or A4 unused plain white paper into the input tray. 2. Troubleshooting 3. In the HP Solution Center, click Settings...box, click the Services tab, and then click Service this might indicate a problem with the tri-color print cartridge in -One prints a self-test report, which might indicate a problem with the nozzles. Make sure the ...You can also open the Printer Toolbox from the HP Photosmart Software 1. Troubleshooting tips 85 The HP All-in the left slot.
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... print cartridge. Turn on the print cartridge to dry for the other print cartridge. 10. Lightly press down on the HP All-in -One. 86 Troubleshooting Clean only the copper-colored contacts. Allow the print cartridges to release it, and then pull it toward you out of the slot.... Troubleshooting 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. The print carriage moves to the far right side of the output, and then ...
... print cartridge. Turn on the print cartridge to dry for the other print cartridge. 10. Lightly press down on the HP All-in -One. 86 Troubleshooting Clean only the copper-colored contacts. Allow the print cartridges to release it, and then pull it toward you out of the slot.... Troubleshooting 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. The print carriage moves to the far right side of the output, and then ...
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...the far right side of its slot. 6. CAUTION: If the HP All-in-One is on the right. Make sure the HP All-in the input tray. 3. Open the print cartridge door. Troubleshooting 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for changing. To replace the ...print cartridges 1. If you are not docked safely when you out of the HP All-in -One if the print cartridges are removing the ...
...the far right side of its slot. 6. CAUTION: If the HP All-in-One is on the right. Make sure the HP All-in the input tray. 3. Open the print cartridge door. Troubleshooting 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for changing. To replace the ...print cartridges 1. If you are not docked safely when you out of the HP All-in -One if the print cartridges are removing the ...
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...or photo print cartridge, slide it into the left slot. Slide the new print cartridge forward into the socket. Chapter 13 7. Troubleshooting 88 Troubleshooting Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by... using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under...
...or photo print cartridge, slide it into the left slot. Slide the new print cartridge forward into the socket. Chapter 13 7. Troubleshooting 88 Troubleshooting Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by... using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under...
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... the page can access the Readme file by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to do so, you to Photosmart C4200 All-in -One software CD-ROM. NOTE: If you have already installed it). 3. You can be removed. Uninstall the software... on the computer. Hardware setup troubleshooting 89 Disconnect the USB cable from the computer. 2. Troubleshooting If you have colored paper loaded in the input tray, then press the button next to your computer. Many issues are caused when the HP All-in-One is installed on system requirements and...
... the page can access the Readme file by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to do so, you to Photosmart C4200 All-in -One software CD-ROM. NOTE: If you have already installed it). 3. You can be removed. Uninstall the software... on the computer. Hardware setup troubleshooting 89 Disconnect the USB cable from the computer. 2. Troubleshooting If you have colored paper loaded in the input tray, then press the button next to your computer. Many issues are caused when the HP All-in-One is installed on system requirements and...
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... grounded power outlet. • Test the power outlet to the computer until prompted by the software installation screen. Turn off the HP All-in -One software. Troubleshooting 1 Power connection 2 Power cord and adapter 3 Grounded power outlet • If you know works, and see if the appliance ...has power. Or, try plugging the HP All-in an appliance that you are using the HP All-in-One with the power outlet. 90 Troubleshooting Reinstall the HP All-in -One, wait one minute, then restart it is on . Plug in -One directly into a grounded power outlet, surge ...
... grounded power outlet. • Test the power outlet to the computer until prompted by the software installation screen. Turn off the HP All-in -One software. Troubleshooting 1 Power connection 2 Power cord and adapter 3 Grounded power outlet • If you know works, and see if the appliance ...has power. Or, try plugging the HP All-in an appliance that you are using the HP All-in-One with the power outlet. 90 Troubleshooting Reinstall the HP All-in -One, wait one minute, then restart it is on . Plug in -One directly into a grounded power outlet, surge ...
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... I am having problems using the HP All-in-One with the HP All-in-One before connecting the USB cable. Software installation troubleshooting Use this time, you might turn the device off. Solution: The HP All-in -One to : www.hp.com/support. Unplug the HP All-in the USB cable until prompted... came with a USB cable is straightforward. Software installation troubleshooting 91 It might take a few minutes for technical support. You can cause errors. Simply plug one end of the USB cable into the back of the HP All-in -One. Go to turn on, it might not respond if...
... I am having problems using the HP All-in-One with the HP All-in-One before connecting the USB cable. Software installation troubleshooting Use this time, you might turn the device off. Solution: The HP All-in -One to : www.hp.com/support. Unplug the HP All-in the USB cable until prompted... came with a USB cable is straightforward. Software installation troubleshooting 91 It might take a few minutes for technical support. You can cause errors. Simply plug one end of the USB cable into the back of the HP All-in -One. Go to turn on, it might not respond if...
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... CD-ROM drive, nothing happens Cause: The installation failed to run automatically, you can start the installation from a Windows computer 1. Troubleshooting 92 Troubleshooting Chapter 13 This section contains the following topics: • When I insert the CD-ROM into my computer's CD-ROM drive, ... indicating that an unknown error has occurred • Some of the buttons are missing in the HP Solution Center • The registration screen does not appear • The HP Digital Imaging Monitor does not appear in the system tray • Uninstall and reinstall the software ...
... CD-ROM drive, nothing happens Cause: The installation failed to run automatically, you can start the installation from a Windows computer 1. Troubleshooting 92 Troubleshooting Chapter 13 This section contains the following topics: • When I insert the CD-ROM into my computer's CD-ROM drive, ... indicating that an unknown error has occurred • Some of the buttons are missing in the HP Solution Center • The registration screen does not appear • The HP Digital Imaging Monitor does not appear in the system tray • Uninstall and reinstall the software ...
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Troubleshooting 3. If this does not work , stop and then restart the installation, and follow the directions on page 94 I received a message that the control panel overlay is set up properly as Make Copies). Do not simply delete the HP Allin-One application files from your device (such... appropriate buttons for your computer. Solution: Try to a keyboard or non-powered hub. • Verify that came with the HP Allin-One. Software installation troubleshooting 93 Verify that does not work , continue to unplug the other devices during the installation. 5. If an error occurs, you...
Troubleshooting 3. If this does not work , stop and then restart the installation, and follow the directions on page 94 I received a message that the control panel overlay is set up properly as Make Copies). Do not simply delete the HP Allin-One application files from your device (such... appropriate buttons for your computer. Solution: Try to a keyboard or non-powered hub. • Verify that came with the HP Allin-One. Software installation troubleshooting 93 Verify that does not work , continue to unplug the other devices during the installation. 5. If an error occurs, you...
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...files from the Windows taskbar by the software installation screen, you installed the software that came with the HP All-in-One. 94 Troubleshooting Solution: You can access the registration (Sign up now) screen from your hard drive. If the ...appropriate buttons for your device (such as Make Copies) do not appear, your installation might need to uninstall and then reinstall the software. Make sure to Programs or All Programs, HP, Photosmart C4200 All-in -One...
...files from the Windows taskbar by the software installation screen, you installed the software that came with the HP All-in-One. 94 Troubleshooting Solution: You can access the registration (Sign up now) screen from your hard drive. If the ...appropriate buttons for your device (such as Make Copies) do not appear, your installation might need to uninstall and then reinstall the software. Make sure to Programs or All Programs, HP, Photosmart C4200 All-in -One...
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... HP, Photosmart C4200 All-in -One. 7. To reinstall the software, insert the HP All-in-One CD-ROM into your computer's CD-ROM drive and then start the Setup program. 7. To uninstall from your computer. 5. Software installation troubleshooting 95 Other programs that came with the HP All-in -One... series, Uninstall. 3. Do not connect the HP All-in the Windows Start menu. 1. After the software is installed, connect the HP All-in the Windows Start menu. Follow...
... HP, Photosmart C4200 All-in -One. 7. To reinstall the software, insert the HP All-in-One CD-ROM into your computer's CD-ROM drive and then start the Setup program. 7. To uninstall from your computer. 5. Software installation troubleshooting 95 Other programs that came with the HP All-in -One... series, Uninstall. 3. Do not connect the HP All-in the Windows Start menu. 1. After the software is installed, connect the HP All-in the Windows Start menu. Follow...