Reference Guide - (Windows/Macintosh OS X)
Page 8
... does not appear in the list of additional troubleshooting topics that are discussed in this section if you have problems setting up the HP printer, if you cannot print after installation Printer does not print Paper jam Still need help? Go to end the installation program. 2. An "Unknown Device" message appears. Click the Cancel button to...
... does not appear in the list of additional troubleshooting topics that are discussed in this section if you have problems setting up the HP printer, if you cannot print after installation Printer does not print Paper jam Still need help? Go to end the installation program. 2. An "Unknown Device" message appears. Click the Cancel button to...
Reference Guide - (Windows/Macintosh OS X)
Page 11
..., click Remove All. 3. Problem (Macintosh only) The printer will not print or the computer is not responding. The printer does not print. b. Open the Print Center/Printer Setup Utility or Printer List. 2. To view the onscreen user's guide, double-click the HP DJ 3900 Help icon on... the printer software: a. English 2 If the problem persists, look for the issue below: Issue (Windows only) The printer does not appear in the list of printers after I click Print on the File menu or in the Printers folder in Control Panel. The printer has a paper jam. Insert the printer software ...
..., click Remove All. 3. Problem (Macintosh only) The printer will not print or the computer is not responding. The printer does not print. b. Open the Print Center/Printer Setup Utility or Printer List. 2. To view the onscreen user's guide, double-click the HP DJ 3900 Help icon on... the printer software: a. English 2 If the problem persists, look for the issue below: Issue (Windows only) The printer does not appear in the list of printers after I click Print on the File menu or in the Printers folder in Control Panel. The printer has a paper jam. Insert the printer software ...
Reference Guide - (Windows/Macintosh OS X)
Page 13
... HP Deskjet 3900 Series User's Guide icon. 11 Note: If you are not printing correctly • Borderless printing problems • Document prints slowly • Error messages The user's guide is inside of the printer by pulling it out from the label sheet while passing through the printer. 6. Still need help? Press the handle to remove a paper jam...
... HP Deskjet 3900 Series User's Guide icon. 11 Note: If you are not printing correctly • Borderless printing problems • Document prints slowly • Error messages The user's guide is inside of the printer by pulling it out from the label sheet while passing through the printer. 6. Still need help? Press the handle to remove a paper jam...
User's Guide - (Macintosh OS X)
Page 4
... cartridges 37 Maintain print cartridges 39 HP Printer Utility 39 10 Troubleshooting 41 Printer does not print 41 Paper jam ...42 Paper problems 43 Printer is stalled 44 Print cartridge problems 44 Photos do not print correctly ...Problems with borderless documents 48 Error messages 51 Power light is flashing 52 Document prints slowly 52 If you continue to have problems 53 11 Supplies...54 Paper ...54 USB cables ...54 12 Specifications ...55 Printer specifications 55 13 Environmental information 56 Environmental statement 56 Print cartridge recovery 57 Index...59 2 HP Deskjet...
... cartridges 37 Maintain print cartridges 39 HP Printer Utility 39 10 Troubleshooting 41 Printer does not print 41 Paper jam ...42 Paper problems 43 Printer is stalled 44 Print cartridge problems 44 Photos do not print correctly ...Problems with borderless documents 48 Error messages 51 Power light is flashing 52 Document prints slowly 52 If you continue to have problems 53 11 Supplies...54 Paper ...54 USB cables ...54 12 Specifications ...55 Printer specifications 55 13 Environmental information 56 Environmental statement 56 Print cartridge recovery 57 Index...59 2 HP Deskjet...
User's Guide - (Macintosh OS X)
Page 43
... light If the Power light is flashing, there might exist. Check the printer cable connection If the printer cable is attached to the hub. User's guide 41 10 Troubleshooting ● Printer does not print ● Paper jam ● Paper problems ● Printer is stalled ● Print cartridge problems ● Photos do not use other USB devices that are properly...
... light If the Power light is flashing, there might exist. Check the printer cable connection If the printer cable is attached to the hub. User's guide 41 10 Troubleshooting ● Printer does not print ● Paper jam ● Paper problems ● Printer is stalled ● Print cartridge problems ● Photos do not use other USB devices that are properly...
User's Guide - (Macintosh OS X)
Page 44
... the handle to clear a paper jam. Paper jam Show me how to the right, and then pull out the door. 5. Remove the paper from the back of the printer, and then replace the rear access door securely. 42 HP Deskjet 3900 series If the printer still does not print 1. Printer is cleared. 1. Paper jam - Turn off the printer. 4. Chapter 10 Check the print...
... the handle to clear a paper jam. Paper jam Show me how to the right, and then pull out the door. 5. Remove the paper from the back of the printer, and then replace the rear access door securely. 42 HP Deskjet 3900 series If the printer still does not print 1. Printer is cleared. 1. Paper jam - Turn off the printer. 4. Chapter 10 Check the print...
User's Guide - (Macintosh OS X)
Page 45
... damage the printer when removing paper from the front of -paper message appears, follow these guidelines. Paper problems Printer does not feed paper Try one or more of the following : User's guide 43 Printer prints on multiple sheets at once If the printer prints on the printer. 9. Turn on multiple sheets at once, follow these guidelines. 6. Caution Remove the paper jam carefully...
... damage the printer when removing paper from the front of -paper message appears, follow these guidelines. Paper problems Printer does not feed paper Try one or more of the following : User's guide 43 Printer prints on multiple sheets at once If the printer prints on the printer. 9. Turn on multiple sheets at once, follow these guidelines. 6. Caution Remove the paper jam carefully...
User's Guide - (Macintosh OS X)
Page 46
...label. 44 HP Deskjet 3900 series Support phone numbers are listed in the printer. Read the selection number on multiple sheets of paper at once if the paper is loaded too far toward the back of the printer or if the paper guide is stalled If the printer stalls while printing.... 4. Check for and remove any paper jam. 5. To verify that is under the recommended paper weight. For example, photo paper might be used in the right side of paper at www.hp.com/support. Print cartridge problems Incorrect print cartridge The printer can only print when the correct print...
...label. 44 HP Deskjet 3900 series Support phone numbers are listed in the printer. Read the selection number on multiple sheets of paper at once if the paper is loaded too far toward the back of the printer or if the paper guide is stalled If the printer stalls while printing.... 4. Check for and remove any paper jam. 5. To verify that is under the recommended paper weight. For example, photo paper might be used in the right side of paper at www.hp.com/support. Print cartridge problems Incorrect print cartridge The printer can only print when the correct print...
User's Guide - (Macintosh OS X)
Page 54
... for several reasons: ● The printer cover is open. ● The printer is in the printer. 52 HP Deskjet 3900 series If an error message appears Read the error message that explains the problem and its optimum speed. Printer is in ink-backup mode The printer might print more slowly when Best or...solution. What the flashing light means The Power light can flash for the printer to print. ● If the Power light is off, the printer is off. ● If the Power light is selected as a paper jam or a problem with a print cartridge. Best or maximum dpi print mode is selected ...
... for several reasons: ● The printer cover is open. ● The printer is in the printer. 52 HP Deskjet 3900 series If an error message appears Read the error message that explains the problem and its optimum speed. Printer is in ink-backup mode The printer might print more slowly when Best or...solution. What the flashing light means The Power light can flash for the printer to print. ● If the Power light is off, the printer is off. ● If the Power light is selected as a paper jam or a problem with a print cartridge. Best or maximum dpi print mode is selected ...
User's Guide - (Macintosh OS X)
Page 61
...messages out of paper message 51 print cartridge carriage is stalled 51 print cartridge is in the wrong slot 51 print cartridge problem message 51 printing in ink-backup mode 51 estimated ink level 36 G greeting card printing 21 H Hewlett-Packard Company notices 2 HP Printer Utility 39 I... P page order, setting 27 Page Setup dialog box 29 paper jam 42 paper problems printer does not feed paper 43 paper tray 6 paper type, selecting 28 photo has an unwanted border 49 photo has unwanted border for small photo paper 49 photo paper, storing and handling 15 photo printing borderless photos 11 photos ...
...messages out of paper message 51 print cartridge carriage is stalled 51 print cartridge is in the wrong slot 51 print cartridge problem message 51 printing in ink-backup mode 51 estimated ink level 36 G greeting card printing 21 H Hewlett-Packard Company notices 2 HP Printer Utility 39 I... P page order, setting 27 Page Setup dialog box 29 paper jam 42 paper problems printer does not feed paper 43 paper tray 6 paper type, selecting 28 photo has an unwanted border 49 photo has unwanted border for small photo paper 49 photo paper, storing and handling 15 photo printing borderless photos 11 photos ...
User's Guide - (Macintosh OS X)
Page 62
... 23 troubleshooting document is misprinted 47 document prints slowly 52 error messages 51 paper jam 42 paper problems 43 photo has an unwanted border 49 photos do not print correctly 46 power light is flashing 52 print cartridge problems 44 print quality is poor 46 printer is not printing 41 printer is stalled 44 60 HP Deskjet 3900 series
... 23 troubleshooting document is misprinted 47 document prints slowly 52 error messages 51 paper jam 42 paper problems 43 photo has an unwanted border 49 photos do not print correctly 46 power light is flashing 52 print cartridge problems 44 print quality is poor 46 printer is not printing 41 printer is stalled 44 60 HP Deskjet 3900 series
User's Guide - (Windows)
Page 4
... 44 Manually clean print cartridges 44 Maintain print cartridges 46 Printer Toolbox...46 10 Troubleshooting 48 Printer does not print 48 Paper jam...49 Paper problems...50 Printer is stalled...51 Print cartridge problems 51 Photos do not print correctly 53 Print quality is ... to have problems 61 11 Supplies...62 Paper...62 USB cables...62 12 Specifications...63 Printer specifications 63 13 Environmental information 64 Environmental statement 64 Print cartridge recovery 65 Index...67 2 HP Deskjet 3900 series Two-sided printing 36 8 Printer software 38 Printer Properties dialog ...
... 44 Manually clean print cartridges 44 Maintain print cartridges 46 Printer Toolbox...46 10 Troubleshooting 48 Printer does not print 48 Paper jam...49 Paper problems...50 Printer is stalled...51 Print cartridge problems 51 Photos do not print correctly 53 Print quality is ... to have problems 61 11 Supplies...62 Paper...62 USB cables...62 12 Specifications...63 Printer specifications 63 13 Environmental information 64 Environmental statement 64 Print cartridge recovery 65 Index...67 2 HP Deskjet 3900 series Two-sided printing 36 8 Printer software 38 Printer Properties dialog ...
User's Guide - (Windows)
Page 50
... print ● Paper jam ● Paper problems ● Printer is stalled ● Print cartridge problems ● Photos do not use other media is correctly loaded in the paper tray. ● The printer cover is closed. ● The rear access door is attached. Check the power light If the Power light is attached to the hub. 48 HP Deskjet 3900 series...
... print ● Paper jam ● Paper problems ● Printer is stalled ● Print cartridge problems ● Photos do not use other media is correctly loaded in the paper tray. ● The printer cover is closed. ● The rear access door is attached. Check the power light If the Power light is attached to the hub. 48 HP Deskjet 3900 series...
User's Guide - (Windows)
Page 51
...click the name of -paper message - Out-of the HP Deskjet printer. 3. Remove the paper from the back of these steps until the paper jam is stalled in the list, restart the computer. 8. Remove the paper jam from the paper tray. 2. Check the print queue The printer will not print if ... Paper jam - Turn off the printer. 4. User's guide 49 To resolve a print job that best describes the problem: - If the printer still does not print, shut down, and then restart your computer. Click the Printer menu, and then click Resume Printing. 7. Paper jam Follow each of the printer...
...click the name of -paper message - Out-of the HP Deskjet printer. 3. Remove the paper from the back of these steps until the paper jam is stalled in the list, restart the computer. 8. Remove the paper jam from the paper tray. 2. Check the print queue The printer will not print if ... Paper jam - Turn off the printer. 4. User's guide 49 To resolve a print job that best describes the problem: - If the printer still does not print, shut down, and then restart your computer. Click the Printer menu, and then click Resume Printing. 7. Paper jam Follow each of the printer...
User's Guide - (Windows)
Page 52
.... Reprint the document. Paper problems Printer does not feed paper Try one or more of the following : 50 HP Deskjet 3900 series Caution Remove the paper jam carefully as it . ● Use a different type of -paper message appears, follow these guidelines. Out-of-paper message If an out-of paper. Note If paper jams occur frequently, try using a heavier paper. Printer prints on multiple sheets...
.... Reprint the document. Paper problems Printer does not feed paper Try one or more of the following : 50 HP Deskjet 3900 series Caution Remove the paper jam carefully as it . ● Use a different type of -paper message appears, follow these guidelines. Out-of-paper message If an out-of paper. Note If paper jams occur frequently, try using a heavier paper. Printer prints on multiple sheets...
User's Guide - (Windows)
Page 53
...the printer. Make sure the tri-color print cartridge is installed in the printer. Open the printer cover. 2. Empty the paper tray and load only the paper type that is appropriate for and clear any paper jam. 5. Printer is stalled If the printer stalls while printing a document, raise the printer cover... is within the recommended specifications. If you feel resistance, and then slide the paper guide firmly against the paper. Print cartridge problems Incorrect print cartridge The printer can only print when the correct print cartridges are installed securely in the reference ...
...the printer. Make sure the tri-color print cartridge is installed in the printer. Open the printer cover. 2. Empty the paper tray and load only the paper type that is appropriate for and clear any paper jam. 5. Printer is stalled If the printer stalls while printing a document, raise the printer cover... is within the recommended specifications. If you feel resistance, and then slide the paper guide firmly against the paper. Print cartridge problems Incorrect print cartridge The printer can only print when the correct print cartridges are installed securely in the reference ...
User's Guide - (Windows)
Page 62
... appears Check the status of paper. ● A problem exists with the printer, such as needed. 60 HP Deskjet 3900 series What the flashing light means The Power light can flash for several reasons: ● The printer cover is open the Printer Properties dialog box, click the...tasks: ● View estimated ink levels. ● Clean the print cartridges. ● Calibrate the printer. ● Print a test page. ● Perform other functions as a paper jam or a problem with a print cartridge. To gain access to perform the following information. Chapter 10 Power light is flashing...
... appears Check the status of paper. ● A problem exists with the printer, such as needed. 60 HP Deskjet 3900 series What the flashing light means The Power light can flash for several reasons: ● The printer cover is open the Printer Properties dialog box, click the...tasks: ● View estimated ink levels. ● Clean the print cartridges. ● Calibrate the printer. ● Print a test page. ● Perform other functions as a paper jam or a problem with a print cartridge. To gain access to perform the following information. Chapter 10 Power light is flashing...
User's Guide - (Windows)
Page 69
... label printing 25 letter printing 19 low ink 43 M maintenance print cartridges 46 printer body 44 maximum dpi 15 P page order, setting 33 paper jam 49 paper problems printer does not feed paper 50 paper tray 6 paper type, selecting 34 photo has an unwanted border 57 photo has unwanted border for... small photo paper 57 photo paper, storing and handling 16 photo printing borderless photos 11 photos...
... label printing 25 letter printing 19 low ink 43 M maintenance print cartridges 46 printer body 44 maximum dpi 15 P page order, setting 33 paper jam 49 paper problems printer does not feed paper 50 paper tray 6 paper type, selecting 34 photo has an unwanted border 57 photo has unwanted border for... small photo paper 57 photo paper, storing and handling 16 photo printing borderless photos 11 photos...
User's Guide - (Windows)
Page 70
... paper jam 49 paper problems 50 photo has an unwanted border 57 photos do not print correctly 53 power light is flashing 60 print cartridge problems 51 print quality is poor 54 printer is not printing 48 printer is stalled 51 printer prints on multiple sheets at once 50 problems with borderless documents 55 two-sided printing 36 68 HP Deskjet...
... paper jam 49 paper problems 50 photo has an unwanted border 57 photos do not print correctly 53 power light is flashing 60 print cartridge problems 51 print quality is poor 54 printer is not printing 48 printer is stalled 51 printer prints on multiple sheets at once 50 problems with borderless documents 55 two-sided printing 36 68 HP Deskjet...