Owner's Manual
Page 7
... Your Computer 85 Security Cable Lock 85 Passwords 86 Fingerprint Reader 86 Computer Tracking Software 87 If Your Computer Is Lost or Stolen 87 12 Troubleshooting 89 Dell Technical Update Service 89 Dell Diagnostics 89 Dell Support Center 93 Dell Support 3 94 Dell PC Tune-Up 95 Dell PC CheckUp 95 Contents 7
... Your Computer 85 Security Cable Lock 85 Passwords 86 Fingerprint Reader 86 Computer Tracking Software 87 If Your Computer Is Lost or Stolen 87 12 Troubleshooting 89 Dell Technical Update Service 89 Dell Diagnostics 89 Dell Support Center 93 Dell Support 3 94 Dell PC Tune-Up 95 Dell PC CheckUp 95 Contents 7
Owner's Manual
Page 9
... read 117 If only part of the display is readable 118 Drivers 118 What Is a Driver 118 Identifying Drivers 118 Reinstalling Drivers and Utilities 119 Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System 121 Restoring Your Microsoft® Windows Vista® Operating System 122 Using Windows Vista...
... read 117 If only part of the display is readable 118 Drivers 118 What Is a Driver 118 Identifying Drivers 118 Reinstalling Drivers and Utilities 119 Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System 121 Restoring Your Microsoft® Windows Vista® Operating System 122 Using Windows Vista...
Owner's Manual
Page 15
Troubleshooting hints and Dell Support Website - Online discussion with support • Dell Technical Update Service - Upgrade information for your selections. Contact information, service call status, support history, service contract, and online discussions with site. NSS is necessary for 1 Go to support.dell.com...and operating system and installs the Go. What Are You Looking For? Find It Here • Solutions - other Dell customers • Upgrades - Proactive e-mail notification of your region or business courses, and frequently asked questions segment to System and...
Troubleshooting hints and Dell Support Website - Online discussion with support • Dell Technical Update Service - Upgrade information for your selections. Contact information, service call status, support history, service contract, and online discussions with site. NSS is necessary for 1 Go to support.dell.com...and operating system and installs the Go. What Are You Looking For? Find It Here • Solutions - other Dell customers • Upgrades - Proactive e-mail notification of your region or business courses, and frequently asked questions segment to System and...
Owner's Manual
Page 16
... Microsoft® Windows® taskbar. Frequently asked questions, hot topics, and general health of your computer. Dell QuickSet Help To view Dell QuickSet Help, right-click the QuickSet icon in the lower-right corner of your computing environment The... controlled by Dell QuickSet. This support provides real-time health scans of your problem. 4 Follow the instructions on the screen. • Information on your screen. 16 Finding Information Find It Here • Software upgrades and troubleshooting Dell Support Utility hints - For more information, see "Dell Support Center"...
... Microsoft® Windows® taskbar. Frequently asked questions, hot topics, and general health of your computer. Dell QuickSet Help To view Dell QuickSet Help, right-click the QuickSet icon in the lower-right corner of your computing environment The... controlled by Dell QuickSet. This support provides real-time health scans of your problem. 4 Follow the instructions on the screen. • Information on your screen. 16 Finding Information Find It Here • Software upgrades and troubleshooting Dell Support Utility hints - For more information, see "Dell Support Center"...
Owner's Manual
Page 77
... router. To view detailed information about the connection requirements for your broadband modem power cable from the electrical outlet. Installation media usually contains installation and troubleshooting information. Device Manager 1 Click Start , and then click Control Panel. 2 Click Classic View on the menu on the User Account Control window if it opens...
... router. To view detailed information about the connection requirements for your broadband modem power cable from the electrical outlet. Installation media usually contains installation and troubleshooting information. Device Manager 1 Click Start , and then click Control Panel. 2 Click Classic View on the menu on the User Account Control window if it opens...
Owner's Manual
Page 89
... page 107 and run the Dell Diagnostics before you experience a problem with your computer. Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of the procedures in this section, follow the safety instructions in "Lockups and Software Problems" on Dell computers. When to Use the Dell Diagnostics If you begin any...
... page 107 and run the Dell Diagnostics before you experience a problem with your computer. Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of the procedures in this section, follow the safety instructions in "Lockups and Software Problems" on Dell computers. When to Use the Dell Diagnostics If you begin any...
Owner's Manual
Page 90
... System Assessment, write down the error code(s) and contact Dell (see "Contacting Dell" on . NOTE: If the computer is connected to the next test, press ; NOTE: Before attempting option B, the computer must be working properly. 2 Turn on (or restart) your hard drive. 90 Troubleshooting If the Pre-boot System Assessment completes successfully, you...
... System Assessment, write down the error code(s) and contact Dell (see "Contacting Dell" on . NOTE: If the computer is connected to the next test, press ; NOTE: Before attempting option B, the computer must be working properly. 2 Turn on (or restart) your hard drive. 90 Troubleshooting If the Pre-boot System Assessment completes successfully, you...
Owner's Manual
Page 91
... then press . 5 Type 1 to the Dell Diagnostics Main Menu. 9 Remove your computer and try again. NOTE: Keyboard failure may result when a key on the screen. 8 After all tests have completed, close the test window to return to start -up - Troubleshooting 91 To avoid possible keyboard failure, press and...media. 2 Shut down -arrow keys to run. and down and restart the computer. Upon restart, the computer boots according to exit the Dell Diagnostics and restart the computer. If multiple versions are listed, select the version appropriate for one time only. NOTE: If you wait too ...
... then press . 5 Type 1 to the Dell Diagnostics Main Menu. 9 Remove your computer and try again. NOTE: Keyboard failure may result when a key on the screen. 8 After all tests have completed, close the test window to return to start -up - Troubleshooting 91 To avoid possible keyboard failure, press and...media. 2 Shut down -arrow keys to run. and down and restart the computer. Upon restart, the computer boots according to exit the Dell Diagnostics and restart the computer. If multiple versions are listed, select the version appropriate for one time only. NOTE: If you wait too ...
Owner's Manual
Page 92
...want to run a more and periodically requires your input to answer specific questions. NOTE: It is recommended that you are having. 92 Troubleshooting Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of tracing the problem quickly. Run Express Test first to...Tests a specific device in the computer. The test typically takes an hour or more thorough check of system devices. Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you have selected the Test System option...
...want to run a more and periodically requires your input to answer specific questions. NOTE: It is recommended that you are having. 92 Troubleshooting Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of tracing the problem quickly. Run Express Test first to...Tests a specific device in the computer. The test typically takes an hour or more thorough check of system devices. Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you have selected the Test System option...
Owner's Manual
Page 93
...and system-specific information. For more information about Dell Support Center and available support tools, click the Services tab at the top of the test and any error conditions encountered. Displays your Service Tag ready. Troubleshooting 93 NOTE: The Service Tag for your computer ...is located at support.dell.com. The Dell Diagnostics obtains configuration information for all devices attached to customize the test by changing the...
...and system-specific information. For more information about Dell Support Center and available support tools, click the Services tab at the top of the test and any error conditions encountered. Displays your Service Tag ready. Troubleshooting 93 NOTE: The Service Tag for your computer ...is located at support.dell.com. The Dell Diagnostics obtains configuration information for all devices attached to customize the test by changing the...
Owner's Manual
Page 94
... Learn more about Dell Support 3 • Turn Dell Support 3 off For more are available under Drivers & Downloads, Upgrades and System Information The top of the Dell Support 3 window. 94 Troubleshooting In addition, using your Service Tag, Dell can link you can download Dell Support Center from the... Services page at the top of the Dell Support Center home page displays your computer are provided...
... Learn more about Dell Support 3 • Turn Dell Support 3 off For more are available under Drivers & Downloads, Upgrades and System Information The top of the Dell Support 3 window. 94 Troubleshooting In addition, using your Service Tag, Dell can link you can download Dell Support Center from the... Services page at the top of the Dell Support Center home page displays your computer are provided...
Owner's Manual
Page 95
...174; Start button → All Programs→ Dell Support 3→ Dell Support Settings. The monthly version is available as an annual subscription and is a troubleshooting and diagnostic tool that the Show icon on support.dell.com. Both versions of PC Tune-Up are available...your NOTE: The icon functions vary depending on a regular basis or before contacting Dell for common configuration concerns. Troubleshooting 95 NOTE: If Dell Support 3 is checked. It is recommended that Dell technicians can use to resolve your computer running at peak performance, search for ...
...174; Start button → All Programs→ Dell Support 3→ Dell Support Settings. The monthly version is available as an annual subscription and is a troubleshooting and diagnostic tool that the Show icon on support.dell.com. Both versions of PC Tune-Up are available...your NOTE: The icon functions vary depending on a regular basis or before contacting Dell for common configuration concerns. Troubleshooting 95 NOTE: If Dell Support 3 is checked. It is recommended that Dell technicians can use to resolve your computer running at peak performance, search for ...
Owner's Manual
Page 96
...your computer's desktop. 2 Click Assistance From Dell→ Technical Support→ DellConnect→ Phone and follow the instructions. 96 Troubleshooting To begin a live session with Dell's associate during the troubleshooting session. The Dell Network Assistant provides the following features: •... display of network status • Proactive troubleshooting and repair of network problems • Tutorials, setup wizards, and frequently asked questions (FAQs) to access your computer through "Dell On Call." Dell Network Assistant Designed specifically for a fee through...
...your computer's desktop. 2 Click Assistance From Dell→ Technical Support→ DellConnect→ Phone and follow the instructions. 96 Troubleshooting To begin a live session with Dell's associate during the troubleshooting session. The Dell Network Assistant provides the following features: •... display of network status • Proactive troubleshooting and repair of network problems • Tutorials, setup wizards, and frequently asked questions (FAQs) to access your computer through "Dell On Call." Dell Network Assistant Designed specifically for a fee through...
Owner's Manual
Page 97
See "Cleaning Your Computer" on page 89. See "Dell Diagnostics" on page 172. Optical drive problems NOTE: High-speed optical drive vibration is not listed, perform a full scan with your antivirus ...- ENSURE THAT THE CD, DVD OR BD MEDIA IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS R U N T H E H A R D W A R E T R O U B L E S H O O T E R - See "Troubleshooting Software and Hardware Problems in the Product Information Guide. Troubleshooting 97 Drive Problems CAUTION: Before you begin any of different regions worldwide and different disc formats, not all DVD titles work...
See "Cleaning Your Computer" on page 89. See "Dell Diagnostics" on page 172. Optical drive problems NOTE: High-speed optical drive vibration is not listed, perform a full scan with your antivirus ...- ENSURE THAT THE CD, DVD OR BD MEDIA IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS R U N T H E H A R D W A R E T R O U B L E S H O O T E R - See "Troubleshooting Software and Hardware Problems in the Product Information Guide. Troubleshooting 97 Drive Problems CAUTION: Before you begin any of different regions worldwide and different disc formats, not all DVD titles work...
Owner's Manual
Page 98
... allowing the computer to return to remove the checkmark. otherwise, contact your CD, DVD, or BD creation software. You can purchase an external modem through Dell. C H E C K T H E M I C R O S O F T W I N D O W S ® M A I L S E C U R I T Y S E T T I T E S P E E D T O A S L O W E R R A T E - A hot hard ... computer, click Continue; E-Mail, Modem, and Internet Problems CAUTION: Before you are an administrator on . CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK 98 Troubleshooting Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N...
... allowing the computer to return to remove the checkmark. otherwise, contact your CD, DVD, or BD creation software. You can purchase an external modem through Dell. C H E C K T H E M I C R O S O F T W I N D O W S ® M A I L S E C U R I T Y S E T T I T E S P E E D T O A S L O W E R R A T E - A hot hard ... computer, click Continue; E-Mail, Modem, and Internet Problems CAUTION: Before you are an administrator on . CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK 98 Troubleshooting Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N...
Owner's Manual
Page 99
... instructions on the screen to identify and resolve modem problems (Modem Diagnostic Utility is 3 m (10 ft) or more information, go to support.dell.com and search for a dial tone. • If you have subscribed to an Internet service provider. VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS... is communicating with spyware. For more in length, try a shorter one. With the Windows® Mail e-mail program open, click File. Troubleshooting 99 Ensure that you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter,...
... instructions on the screen to identify and resolve modem problems (Modem Diagnostic Utility is 3 m (10 ft) or more information, go to support.dell.com and search for a dial tone. • If you have subscribed to an Internet service provider. VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS... is communicating with spyware. For more in length, try a shorter one. With the Windows® Mail e-mail program open, click File. Troubleshooting 99 Ensure that you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter,...
Owner's Manual
Page 100
... "Using ExpressCards" on page 158). C D D R I V E C O N T R O L L E R F A I O N - The operation requires a hard drive in the hard drive bay (see "Contacting Dell" on page 158). 100 Troubleshooting ERROR READING PCMCIA CARD - E X T E N D E D M E M O R Y S I L E NAME - Contact Dell (see "Hard Drive" on page 169). Install a hard drive in the bay before it can continue. BA D C O M M A N D OR F I Z E H A S C H A N G E D - The amount of the procedures...
... "Using ExpressCards" on page 158). C D D R I V E C O N T R O L L E R F A I O N - The operation requires a hard drive in the hard drive bay (see "Contacting Dell" on page 158). 100 Troubleshooting ERROR READING PCMCIA CARD - E X T E N D E D M E M O R Y S I L E NAME - Contact Dell (see "Hard Drive" on page 169). Install a hard drive in the bay before it can continue. BA D C O M M A N D OR F I Z E H A S C H A N G E D - The amount of the procedures...
Owner's Manual
Page 101
... drive, and restart the computer. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 89). INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP Troubleshooting 101 H A R D - Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 131), and boot the computer from the computer. The hard...
... drive, and restart the computer. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 89). INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP Troubleshooting 101 H A R D - Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 131), and boot the computer from the computer. The hard...
Owner's Manual
Page 102
... Dell Diagnostics (see "Memory" on page 138). MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - A memory module may be played (see "Memory" on page 138). 102 Troubleshooting ... E - K E Y B O A R D C O N T R O L L E R F A I R E C T - L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N D E L L M E D I A D I L U R E - Try to run the program again. Correct the appropriate options in the Dell Diagnostics (see "Memory" on page 89). The message is most likely to occur after a memory module is conflicting with the operating system, another program, or...
... Dell Diagnostics (see "Memory" on page 138). MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - A memory module may be played (see "Memory" on page 138). 102 Troubleshooting ... E - K E Y B O A R D C O N T R O L L E R F A I R E C T - L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N D E L L M E D I A D I L U R E - Try to run the program again. Correct the appropriate options in the Dell Diagnostics (see "Memory" on page 89). The message is most likely to occur after a memory module is conflicting with the operating system, another program, or...
Owner's Manual
Page 103
... be faulty or improperly seated. N O B O O T D E V I L E W A S N O T F O U N D - The computer cannot find the hard drive. Contact Dell (see "Contacting Dell" on the hard drive. The program that you are defective, back up the data (if possible), and then reformat the hard drive. Troubleshooting 103 A memory module may be malfunctioning. NOT ENOUGH MEMORY OR RESOURCES. OPTIONAL R O M B A D CHECKSUM...
... be faulty or improperly seated. N O B O O T D E V I L E W A S N O T F O U N D - The computer cannot find the hard drive. Contact Dell (see "Contacting Dell" on the hard drive. The program that you are defective, back up the data (if possible), and then reformat the hard drive. Troubleshooting 103 A memory module may be malfunctioning. NOT ENOUGH MEMORY OR RESOURCES. OPTIONAL R O M B A D CHECKSUM...