Users Manual - English
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...software and utilities, read FAQs and troubleshooting tips to learn how to register your new product, register on-line at http://www.brother.com/registration/ Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for your convenience and ...most efficient way to get the most from within that country. i Register your product By registering your product with Brother: ■ may support an insurance claim by insurance; Your registration with Brother International ...
...software and utilities, read FAQs and troubleshooting tips to learn how to register your new product, register on-line at http://www.brother.com/registration/ Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for your convenience and ...most efficient way to get the most from within that country. i Register your product By registering your product with Brother: ■ may support an insurance claim by insurance; Your registration with Brother International ...
Users Manual - English
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... routine maintenance 13-1 Troubleshooting 13-1 Error messages 13-1 Document jams 13-5 Document is jammed in the top of the ADF unit ... 13-5 Document is jammed inside the ADF unit ... Uninstalling the handset and handset cradle ..... 13-30 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register .......A-3 Registering the Distinctive Ring pattern A-4 Turning off the Distinctive...
... routine maintenance 13-1 Troubleshooting 13-1 Error messages 13-1 Document jams 13-5 Document is jammed in the top of the ADF unit ... 13-5 Document is jammed inside the ADF unit ... Uninstalling the handset and handset cradle ..... 13-30 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register .......A-3 Registering the Distinctive Ring pattern A-4 Turning off the Distinctive...
Users Manual - English
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... message will appear if you are working with images that can occur while you're using the PhotoCapture Center™, you can easily identify and troubleshoot any difficulties. When an error message appears on the LCD, the machine will appear if you try to get your PC. (For Window® users...
... message will appear if you are working with images that can occur while you're using the PhotoCapture Center™, you can easily identify and troubleshoot any difficulties. When an error message appears on the LCD, the machine will appear if you try to get your PC. (For Window® users...
Users Manual - English
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...MESSAGES ERROR MESSAGE CAUSE ACTION Comm.Error Poor phone line quality caused a communication error. Try the call . 13 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE Calls must call the telephone company and ask them to poll a fax machine that country. The most ...remains in the machine's memory. fax machine stopped the call again. 13 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Press Stop/Exit. Re-start printing from within that Check the other...
...MESSAGES ERROR MESSAGE CAUSE ACTION Comm.Error Poor phone line quality caused a communication error. Try the call . 13 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE Calls must call the telephone company and ask them to poll a fax machine that country. The most ...remains in the machine's memory. fax machine stopped the call again. 13 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Press Stop/Exit. Re-start printing from within that Check the other...
Users Manual - English
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... card. If the error remains, check the media drive by inserting another mode. Ink Empty One or more of the ink cartridges are running out of the ink cartridges is available, black and...ink cartridge and put it in again seating it properly. (See Replacing the ink cartridges on page 13-5. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 2 The machine will be received into memory as a black and white fax.... Ring on page A-4.) Allow the machine to make sure it is set to convert it , the color fax will be received into the slot to cool down. Re-insert the card firmly into memory....
... card. If the error remains, check the media drive by inserting another mode. Ink Empty One or more of the ink cartridges are running out of the ink cartridges is available, black and...ink cartridge and put it in again seating it properly. (See Replacing the ink cartridges on page 13-5. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 2 The machine will be received into memory as a black and white fax.... Ring on page A-4.) Allow the machine to make sure it is set to convert it , the color fax will be received into the slot to cool down. Re-insert the card firmly into memory....
Users Manual - English
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... in process) Press Stop/Exit and wait until the other operations in the machine. ACTION Add paper, and then press Black Start or Color Start. Wrong Paper Size Paper is not programmed. Verify the number and try again. -OR- To gain extra memory, you dialed does...Speed-Dial numbers on page 13-7.) Reload the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start. 13 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE ERROR MESSAGES ERROR MESSAGE CAUSE No Paper Fed The machine is out of Memory The machine's memory is full. Print...
... in process) Press Stop/Exit and wait until the other operations in the machine. ACTION Add paper, and then press Black Start or Color Start. Wrong Paper Size Paper is not programmed. Verify the number and try again. -OR- To gain extra memory, you dialed does...Speed-Dial numbers on page 13-7.) Reload the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start. 13 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE ERROR MESSAGES ERROR MESSAGE CAUSE No Paper Fed The machine is out of Memory The machine's memory is full. Print...
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... machine from the power source for several minutes then reconnect it . Check whether the machine has faxes in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 4 You can move the faxes from inside the machine. Transfer faxes to another fax machine If you can transfer the Fax...
... machine from the power source for several minutes then reconnect it . Check whether the machine has faxes in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 4 You can move the faxes from inside the machine. Transfer faxes to another fax machine If you can transfer the Fax...
Users Manual - English
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Press Stop/Exit. Press Stop/Exit. 13 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed inside the ADF unit 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Document is jammed in the top of the ADF unit 1 Take out any paper from the ADF that is jammed, follow the steps below. Document jams If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover.
Press Stop/Exit. Press Stop/Exit. 13 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed inside the ADF unit 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Document is jammed in the top of the ADF unit 1 Take out any paper from the ADF that is jammed, follow the steps below. Document jams If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover.
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 6 Printer jam or paper jam Remove the jammed paper depending on where it is jammed inside the paper tray 1 Pull the paper tray out of the machine, and then close it . Jammed paper 3 Reset the machine by lifting the scanner cover from the right hand side of the machine. Paper Tray 2 Pull out the jammed paper to remove it . Paper is jammed in the machine.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 6 Printer jam or paper jam Remove the jammed paper depending on where it is jammed inside the paper tray 1 Pull the paper tray out of the machine, and then close it . Jammed paper 3 Reset the machine by lifting the scanner cover from the right hand side of the machine. Paper Tray 2 Pull out the jammed paper to remove it . Paper is jammed in the machine.
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Scanner Cover If the paper is jammed inside the machine. Remove any jammed paper from inside the machine 1 Remove the jam clear cover. Pull the jammed paper out of the machine until it locks securely into the open position. Jam Clear Cover 2 Close the jam clear cover. 3 Lift the scanner cover from the right-hand side of the machine. Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to take out the paper. 13 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Scanner Cover If the paper is jammed inside the machine. Remove any jammed paper from inside the machine 1 Remove the jam clear cover. Pull the jammed paper out of the machine until it locks securely into the open position. Jam Clear Cover 2 Close the jam clear cover. 3 Lift the scanner cover from the right-hand side of the machine. Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to take out the paper. 13 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Users Manual - English
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 8 Gently push the scanner cover support down and close the scanner cover. 4 Close the scanner cover by lifting it to release the lock.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 8 Gently push the scanner cover support down and close the scanner cover. 4 Close the scanner cover by lifting it to release the lock.
Users Manual - English
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... loaded properly in the paper tray and the paper side guide is plugged in and On/Off key turned On. Characters and lines are skewed. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 13-26.) Check to see if the LCD is showing an error... About paper on page 1-9.) The recommended environment for your machine is a problem with your machine, check the chart below and follow the troubleshooting tips. Visit us at http://solutions.brother.com. If you are having difficulty with your machine If you think there is between 68°F and 91°F. (20°...
... loaded properly in the paper tray and the paper side guide is plugged in and On/Off key turned On. Characters and lines are skewed. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 13-26.) Check to see if the LCD is showing an error... About paper on page 1-9.) The recommended environment for your machine is a problem with your machine, check the chart below and follow the troubleshooting tips. Visit us at http://solutions.brother.com. If you are having difficulty with your machine If you think there is between 68°F and 91°F. (20°...
Users Manual - English
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... and Choosing page setup options on page 8-5 in Software User's Guide on page 1-9.) Don't handle the paper until the ink is not full color in the printer driver 'Basic' tab. Changing the printer driver setting may be caused by static or interference on page 1-9.) Printing appears dirty or... at one time. Try setting the Display setting to print more quickly, set the Borderless feature off . Printing Received Faxes Condensed print and white streaks across the page or the top and bottom of sentences are the same. This can make sure you want to '256 colors.' TROUBLESHOOTING AND ...
... and Choosing page setup options on page 8-5 in Software User's Guide on page 1-9.) Don't handle the paper until the ink is not full color in the printer driver 'Basic' tab. Changing the printer driver setting may be caused by static or interference on page 1-9.) Printing appears dirty or... at one time. Try setting the Display setting to print more quickly, set the Borderless feature off . Printing Received Faxes Condensed print and white streaks across the page or the top and bottom of sentences are the same. This can make sure you want to '256 colors.' TROUBLESHOOTING AND ...
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... transmission error with possible interference on the phone line, try changing the menu setting of Compatibility to the jack on two pages. Replace the color ink cartridges that are empty or nearly empty, and then ask the other party to OFF. (See Setting Fax Storage on page 6-3.) Left...no ringing when you made shows the same problem, your scanner is probably temporary noise or static on page 13-23.) 13 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE DIFFICULTY SUGGESTIONS Printing Received Faxes (Continued) Received color fax prints only in . Vertical black lines when sending.
... transmission error with possible interference on the phone line, try changing the menu setting of Compatibility to the jack on two pages. Replace the color ink cartridges that are empty or nearly empty, and then ask the other party to OFF. (See Setting Fax Storage on page 6-3.) Left...no ringing when you made shows the same problem, your scanner is probably temporary noise or static on page 13-23.) 13 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE DIFFICULTY SUGGESTIONS Printing Received Faxes (Continued) Received color fax prints only in . Vertical black lines when sending.
Users Manual - English
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... Suite program on the line as a calling fax machine and respond with your business, we recommend a separate phone line with custom features. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 12 Deactivate the fax by turning Easy Receive to Off. (See Easy Receive on page 4-6.) Transferring a Fax ...Call to your machine, it is illuminated. (See Enter Copy mode Vertical streaks appear in the File menu and select the Brother TWAIN/WIA driver. This condition is related to the telephone system industry and is common to sounds. Copying Difficulties Cannot make a copy ...
... Suite program on the line as a calling fax machine and respond with your business, we recommend a separate phone line with custom features. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 12 Deactivate the fax by turning Easy Receive to Off. (See Easy Receive on page 4-6.) Transferring a Fax ...Call to your machine, it is illuminated. (See Enter Copy mode Vertical streaks appear in the File menu and select the Brother TWAIN/WIA driver. This condition is related to the telephone system industry and is common to sounds. Copying Difficulties Cannot make a copy ...
Users Manual - English
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... settings. (See Printing reports on page 8-1.) Reconnect the LAN cable to the hub to turn it means the card is on page 2-10.) 13 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Disconnect the USB cable. 2. After the installation the PC will show LAN Active for more information.) Change the contrast setting. (See Setting...
... settings. (See Printing reports on page 8-1.) Reconnect the LAN cable to the hub to turn it means the card is on page 2-10.) 13 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Disconnect the USB cable. 2. After the installation the PC will show LAN Active for more information.) Change the contrast setting. (See Setting...
Users Manual - English
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... fax operations. 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to use it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 14 Miscellaneous 1.Compatibility ■ Basic reduces the modem speed to select Detection (or No Detection). Press Menu/Set. 3 Press Stop/Exit...
... fax operations. 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to use it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 14 Miscellaneous 1.Compatibility ■ Basic reduces the modem speed to select Detection (or No Detection). Press Menu/Set. 3 Press Stop/Exit...
Users Manual - English
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... head may cause permanent damage and may void the print head's warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Black, Color or All. Clean the print head and ink cartridges if you clean the print head at once. You can start the cleaning process manually if...colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Cleaning too often uses ink unnecessarily. If you get a horizontal line in the text or graphics on page i). 13 - 15 TROUBLESHOOTING...
... head may cause permanent damage and may void the print head's warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Black, Color or All. Clean the print head and ink cartridges if you clean the print head at once. You can start the cleaning process manually if...colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Cleaning too often uses ink unnecessarily. If you get a horizontal line in the text or graphics on page i). 13 - 15 TROUBLESHOOTING...
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... check pattern. 1 Press Ink. 2 Press ▲ or ▼ to see missing short lines as shown below, press 2 (No). Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 16 Press Menu/Set. 3 Press ▲ or ▼ to Step 10. -OR- The machine begins printing the Print Quality Check Sheet... by following these steps. You can see if the quality is OK for black and three colors. Checking the print quality If faded or streaked colors and text appears on your output, some of the four color blocks on the sheet. 7 If all lines are clear and visible, press 1 (Yes),...
... check pattern. 1 Press Ink. 2 Press ▲ or ▼ to see missing short lines as shown below, press 2 (No). Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 16 Press Menu/Set. 3 Press ▲ or ▼ to Step 10. -OR- The machine begins printing the Print Quality Check Sheet... by following these steps. You can see if the quality is OK for black and three colors. Checking the print quality If faded or streaked colors and text appears on your output, some of the four color blocks on the sheet. 7 If all lines are clear and visible, press 1 (Yes),...
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Start Cleaning? 1.Yes 2.No The machine will start cleaning the print head. 9 After cleaning is finished, press Color Start. If ink is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on page i). If ink is ...and test print, replace the ink cartridge for the clogged color. (Perhaps the ink cartridge was in this . When a print head nozzle is cleaned, the horizontal lines are gone. 13 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you still see Brother numbers on the cartridge package has passed. If the ...
Start Cleaning? 1.Yes 2.No The machine will start cleaning the print head. 9 After cleaning is finished, press Color Start. If ink is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on page i). If ink is ...and test print, replace the ink cartridge for the clogged color. (Perhaps the ink cartridge was in this . When a print head nozzle is cleaned, the horizontal lines are gone. 13 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you still see Brother numbers on the cartridge package has passed. If the ...